Crew spends more time talking to German speakers - while natural, this is not professional
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "I was not allowed to board the flight."
Miinukset: "Consistency of communication online and at the airline counter about who is able to fly right now."
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Miinukset: "Entertainment and food"
Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"
Plussat: "Nice support people"
Miinukset: "Temperature too warm No room Couldn’t get an upgrade"
Plussat: "Great service."
Miinukset: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Plussat: "International flights are always the best! You’re treated like you’re sitting in first class!"
Miinukset: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Plussat: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Miinukset: "Delayed departures, both in Zchicago and Munich."
Plussat: "New international terminal in San Diego is very nice"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "2 hours Delayed and operated by United ..."
Plussat: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Plussat: "Staff, very good."
Miinukset: "Space for sitting and functioning. Flight monitor not functioning."
Plussat: "safely arrived; very pleasant crew"
Miinukset: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Plussat: "Gate and schedule alert"
Plussat: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Miinukset: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Miinukset: "Flight was delayed twice."
Miinukset: "We missed our connection in Munich due to a delay departing Washington, DC. Although we initially had two hours for the connection we were not informed or warned by Lufthansa about the distance from our arrival gate to the gate for our connecting flight. Further, we were not worn ahead of time that we should have built in additional time in our connection because in order to go from Munich to Valencia we would have to go through customs in Munich rather than at our designation. Delayed flight arrived at 9:30 AM and we ran from the H gates to the Shuttle terminal to reach the K gate Desperately trying to make our departure time of 9:50 AM. There were no instructions for passengers on the flight trying to make connections regarding the distance between gates or to be prepared to go through customs. Had we known that we would not make the flight in anyway shape or form because our flight out of DC was delayed by 2 1/2 hours, we would not have a rushed to try to make the connecting flight. Ultimately we were rerouted through Frankfurt and arrived in Valencia eight hours later they are intended time"
Miinukset: "Very little leg room, when perso in front of you reclines it’s impossible to open table"
Miinukset: "Delay of 45 minutes made me almost miss my connecting flight."
Miinukset: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Miinukset: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "There was a problem with baggage self checkin and it was hard to tell what to do"
Plussat: "The honesty of the staff and the constant updates"
Miinukset: "Flight was delayed and overall the flight wasn't comfortable."
Miinukset: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Plussat: "The cameras on the outside of the plan are fantastic!"
Plussat: "Food is worse"
Miinukset: "Too crowded"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Timing, entertainment options."
Miinukset: "Unability to check in with 2nd passport instead of visa. Also, No sits selection available if you have 2 passports to travel. Baggage was lost."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Plussat: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Miinukset: "Seating is cramped up. Entertainment options are mediocre."
Plussat: "Friendly service and good food."
Miinukset: "Long flight"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Plussat: "The crew was very nice and the plane was somewhat new."
Miinukset: "Boarding is always a cluster (it is a mad dash for the gate no matter what section is called) Absolutely no entertainment was offered. Passengers' seats in front of you can almost be reclined into your lap, forcing you to recline your sit into someone else's lap to have some room."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Miinukset: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but the flight went on anyway.
Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"
Miinukset: "Bigger seats the new ones are way to narrow"
Miinukset: "Wifi on klm"
Miinukset: "Everything was OK"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "Boarding was very slow."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "Good flight, arriving well on time."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Miinukset: "The streaming service didn’t work"
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"
Plussat: "Excellent service, excellent food."
Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "The food was not as usual."
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Plussat: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Miinukset: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Miinukset: "Staff Curtsy and overall gestures!!"
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Plussat: "Crew memebers"
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Miinukset: "We had a short delay"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Plussat: "On time, no hassle."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Everything! It was a wonderful experience."
Plussat: "Crew was very nice and the food was excellent."
Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Miinukset: "no vegeterian sandwiches very disappointed"
Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Miinukset: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"
Plussat: "it was cancelled so they got me on the next flight on Turkish"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "Free drinks and snack!"
Plussat: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Miinukset: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Miinukset: "No entertainment or usb plugsto charge."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Plussat: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Miinukset: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."
Plussat: "Air France seems to have improved since the last time I flew."
Miinukset: "At able to select seats prior to check in."
Awesome crew. Zero turbulence
DO NOT FLY WITH THIS AIRLINE! To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket.
Miinukset: "I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!"
Plussat: "Nice and friendly crew"
Miinukset: "TAP doesn't understand the first thing about customer service."
Plussat: "Nice crew."
Miinukset: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Plussat: "The staff"
Miinukset: "Providing more drinks and beverages"
Miinukset: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Miinukset: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Miinukset: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"
Plussat: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Miinukset: "Better flight attendants who know how to help. Never TAP again!!"
Miinukset: "Not cancelling it"
Miinukset: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."
Plussat: "Very on time, smooth take off and landing and friendly staff."
Miinukset: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Plussat: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Miinukset: "All was perfect! Thank you."
Plussat: "The crew were excellent during the flight."
Miinukset: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Miinukset: "late flight lost my connection"
Miinukset: "Flight delay"
Miinukset: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."
Miinukset: "Flight was delayed"
Miinukset: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
Plussat: "There was nothing to like about this flight!"
Miinukset: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Plussat: "The staff were very friendly and helpful"
Miinukset: "Not much leg room"
Miinukset: "Though the weather was fine - no excuse - the flight was delayed over an hour and I lost the connecting flight to Newark."
Miinukset: "The worst airline"
Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Miinukset: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."
Miinukset: "THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!"
Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Miinukset: "The flight was delayed 20 mins"
Plussat: "good movies for the long flight. friendly staff."
Plussat: "Employees are very nice."
Miinukset: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Miinukset: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Plussat: "On time, easy boarding"
Plussat: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
Plussat: "Very friendly staff and well organized."
Miinukset: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Miinukset: "2 hour delay for a 30 minute flight. Really?"
Plussat: "Economy/coach leg room was better than expected"
Miinukset: "shuttle bus delayed once passengers had boarded for transfer to plane and delayed release to plane once we arrived at the plane, perhaps due to a plane repair, but wasn't told what the issue was before boarding"
Plussat: "Everything was good"
Miinukset: "I enjoyed flying with tap"
Plussat: "Plane wasn't fully booked so the seating was more comfortable."
Plussat: "Aircraft seem well maintained and crews are very nice."
Miinukset: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Plussat: "Smooth landing"
Miinukset: "A few bumpy moments in the air!"
Plussat: "TAP and the personnel from TAP were fantastic."
Miinukset: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Miinukset: "Showed up two hours early for flight. Forgot my passport and TAP refused to help us in any way possible. Ended up having to purchase two tickets through another airline. Will never travel with this airline again or recommend this airline."
Miinukset: "The seats were not comfortable. It hurt my back."
Plussat: "Nothing was to like."
Miinukset: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."
Miinukset: "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"
Miinukset: "Trying to get info about the flight in advance was difficult and confusing."
Plussat: "new plane, nice crew, on time"
Miinukset: "food and they should provide blankets"
Miinukset: "Horrible flight experience all around. The airplane departure was delayed due to technical issues so we sat on the plane for an hr with no ac. There was no beverage service on flight. Had to switch airlines at my layover in Madrid so they had me pick up my checked bag at baggage claim. They lost it"
Plussat: "the Screen you have"
Miinukset: "At least one complementary drink even water would be nice."
Plussat: "The crew was very attentive. The food was good. The pilot did not speed."
Miinukset: "Online check-in availability in Newark. We were in line for 2+ hours."
Plussat: "Seat was okay. Enough overhead space for everyone"
Miinukset: "Seriously no food? Or even peanuts? Or a water? Shouldn’t have to pay $3 for water on a 8 hour flight..."
Miinukset: "The staff and crew at Norwegian were not friendly. Boarding was a mess. The plane smelled very bad and was uncomfortable to sit."
Miinukset: "Their baggage policy is sneaky"
Plussat: "Comfort and wired. Ports for my 110 volt plug and USB at every seat...excellent. BUT..."
Miinukset: "I am disabled, in wheelchair & in pain. The crew in JFK in NYC carried my bag into the plane and put it in overhead bin w/out my involvement in placement. Upon departure no one helped me get overhead bag and it was left behind. I'm at a terrible loss without it. Its Large black backpack"
Miinukset: "Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home."
Miinukset: "機内食 35ユーロのコスパが全くない"
Plussat: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Miinukset: "Have organized system !!!"
Miinukset: "Not having to ask for headphones and wider variety of movies"
Plussat: "Nothing much"
Miinukset: "No food served No drinks served Rude crew Entertainment system didn’t work"
Plussat: "The comfort of the 10hr flight"
Miinukset: "Not that many movies on selection"
Plussat: "Dreamliner is a comfy plane, good seats w/ decent legroom."
Miinukset: "Food options. Not good choices, overpriced, and they ran out of many options on both flights. Poatao chips stale, terrible corn curls. The only main dish vegan oprion was cup o noodles type soup whivh was bland. I didn,'t know about ordering meals ahead, where I would have had more options. 11 hours is a long time to have such poor options.BRING YOUR OWN FOOD! Water should be offered free of charge- hydration on a long flight is important."
Plussat: "On time. Smooth. I didn't eat and did not talk to any crew members so i can't rate that."
Plussat: "The only good thing was the seat went flat to a bed. Not so for 2 of my neighbors. Tv had 3 pathetic channels. No pillow. Hard, hard seats"
Miinukset: "Look above"
Miinukset: "15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late"
Miinukset: "The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets."
Miinukset: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Miinukset: "Very unfriendly staff going to destination and return flight...will NEVER fly with Norwegian again!!"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "I did not like that I had to pay hundreds of dollars to change my flight because I had gone to the wrong airport. While I understand that it is my responsibility to have that information, it was simple human error (having flown into a different airport) that lead to the mistake, which should have been forgiven seeing that I called the airline, and informed them of the mistake. As the customer, I feel that the airline is not responsible for such mistakes, but do believe that there should be room for good will and customer service. The fact that the airline was not willing to help to make a change affordable (I was quoted $600+ to make the change) sadly is what determined if I will continue being a customer, and rely this airline. I won't. I also did not like that every other item during the flight had to be purchased as most other international flights include these expenses with the purchase of the ticket. Again, I understand that the airline has it's policies, but you might want to try seeing it from the passenger's perspective rather than just from a monetary one. Having to deal with such costly changes at the last moment of my trip was very unpleasant; I almost didn't have enough money to get home. These are my thoughts/suggestions/reflections on my experience with Norwegian. - Ms. Clark"
Plussat: "TV and movie choices. NOTHING ELSE"
Miinukset: "No where in sight when I booked my flight it said I needed to order my food in advance. The flight attendant would not even consider giving us food after everyone was served. We had to overpay for awful junk food. One of the worst experiences flying...doubt will book Norwegian ever again."
Plussat: "Loved the transition windows, TVs in the seats, and the food/drinks."
Miinukset: "Could always use more seat room."
Miinukset: "Completely dehumanising experience. Terrible communication from the airline. Lackadaisical treatment by crew. Never again!"
Plussat: "Crew smiled. Flight left and arrived on time"
Miinukset: "Bathroom doors slammed and made horrible banging noise that could be heard and felt 5 aisles in each direction. This is on a 787 and not a DC 9. Imagine this sound and vibration 109 plus times on an 11 hour flight. Fresh food and several kinds of liquor sold out in first 90 minutes of takeoff what was left was chips, candy an instant soup. Bottom line: I’ll buy a more expensive ticket on a traditional carrier from now on"
Plussat: "There was one particularly pretty crew member with a great laugh and she was very friendly"
Miinukset: "I flew out with the same luggage that I flew in with. They charged me $56 for it. It seemed as if they made a new rule out of the blue and included my personal bag my carry on. It wasn't that they had to be concerned about the FAA weight requirements because the flight was only about 80% full. The in-flight entertainment was limited and there was no audio... so in other words, you could not simply turn on music to go to sleep by. This is a very bare-bones airline. Also, one flight attendant was perhaps the rudest person I've ever come across. "Go talk to someone else - I'm busy." All I asked for was a fork. She was simply opening a bin at the moment."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Boeing 787 Dreamliner was a dream. Air system, LED lights and adjustable window features made travel less taxing, more relaxing and actually a bit refreshing! Flight attendants, relieved of strain of having to serve EVERY seat were accessible and ready to help."
Plussat: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Plussat: "Very smooth and organized all the way."
Miinukset: "I was in the back of the plane, the constant flushing of the toilets and loud staff gathering made it difficult to sleep. Staff lacking customer care. Lack of new movies playing and the food/snack selection was poor - no snacks or even refreshments offered to passengers not even water, i had to buy bottles from the screen constantly."
Miinukset: "They canceled flight at 1am, not much explanation to us. Only one person working at counter, Peaple started getting upset & confused. they sent us to the hotel outside the air port in Long Island. By the time we get there it was 3:30. Kids are crying & sleeping on the floor I felt so bad. Not knowing when we gonna fly until I went down to front desk in the morning. No call or email from Norwegian air. Whole thing was so crazy and handled unprofessionally. I’ll never use them."
Plussat: "Lots of seat room. Good entertainment selection."
Miinukset: "Only one drink service ."
Plussat: "Newer planes but don't be fooled. Unless you Pay Premium fare, be prepared to be "nickled and dimed" to death and pretty much treated like second class citizens. I fly several times a year and this was my worst flying experience to date. The new planes and fancy entertainment on seat backs doesn't make up for the crowded seating and poor service/treatment"
Miinukset: "Paid extra to pick seats. Not to pick a better seat but to pick any seat ahead of time-like a lot extra! Paid extra for food- you get nothing to eat or drink- not even water- unless you pay. If you don't pay for food, the crew ignores you. Paid extra for baggage-Sizes/weighs allowed for baggage is less than American air carriers"
Plussat: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Miinukset: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Miinukset: "Complimentary drinks only serv Once during the entire 11 hour flight. Lame"
Miinukset: "Flight was missed and nor kyack or Norwegian air would help me. They both just kept saying it's on the other company to help."
Plussat: "The flight was very smooth, the crew was friendly, the food was good. I have no complaints."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Dreamliner was new, clean and very comfortable, plenty of leg room. The meal was excellent including choice of wine. Would definitely fly with Norwegian again."
Miinukset: "The process was not clear as to whether or not we had preordered dinner. Worst part of the trip was waiting for our luggage at Orlando, it took 90 minutes before our luggage appeared. Do not know where the problem originated."
Plussat: "The plane seems new from Oakland to London segment. Seats are reasonably comfortable and entertainment is good. A good flight."
Miinukset: "The crew didn't seem too happy to serve. They were working but the enthusiasm lagged. Maybe i am used to service levels in singapore or cathay airlines."
Miinukset: "they lied to us on the palin that the people who missed there flite have hotel rooms reserved for them, but when we arived the people were rude and we had to sleep at the airport."
Miinukset: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."
Plussat: "The plane was on time"
Miinukset: "I was not able to sit close to my son. I did not get access to entertainment as the linkprovided to download movies did not work without wifi on plane."
Miinukset: "NO WI-FI"
Miinukset: "cramped seats"