Hampton Inn & Suites Albuquerque North/I-25, NM

The gentlemen that received us was HORRIBLE! He was extremely rude and had no customer service manners. He made me feel my reservation was not right because I booked through a third party and not the hotel itself. They gave us the wrong room. It was not what we had reserved. The manager promised an upgrade to a suit with two king size beds and that he would not charge additional costs . the next morning my husband missed my daughters entire volleyball tournament because he was told he had to wait until noon (checkout) if we wanted to get that upgrade. Finally when they called him at 12:30 he got to our room only to find that it was NOT an upgrade NOT a suit with two kings. When he told the lady at front desk she said that TWO king size beds did not exist in that hotel. That she did not know why manager would tell us a lie. At checkout we mentioned the whole problem to the lady at front desk and she refused to waive any charges because the manager never wrote notes on our act! So we were charged the full amount. This was such a horrible experience. The fact the front desk guy greeted us rudely and gave us so much attitude to the manager lying. And the fact that we never got what was promised and yet my husband missed my daughter's entire tournament for NOTHING!!!!!!!!! Not happy.

The fact we were treated badly when we arrived to the manger lying to us.

Nothing

Everything