Best Western Amsterdam

Huoneet tilavia, siistejä ja hiljaisia.

Sijainti oli hieman kaukana keskustasta

Hotelli oli yleisesti ottaen huono ja kulunut. Se oli myös hyvin meluisa.

Sijainti oli hyvin lahella ratikkapysakkia, josta paasi helposti keskustaan.

Muuten ihan ok, mutta ajoittain todella kuuma huoneessa, kun ei ollut ilmastointiakaan.

It was easy to reach the centre by tram.

The towels weren't clean properly and were also very old.

Breakfast was OK Bed was comfortable Location was OK - close to Metro

We had 2 cockroaches in our room (room 027, ground floor) !!! First one was late evening on the last day of our stay, it was quite big and staff helped to removed it since it was crawling on the ceiling. I asked for a different room, but we were not offered *anything* in return. I personally requested and changed the bed sheets. I was with my pregnant wife who was quite disgusted and was barely able to sleep that night. Next morning we found another one, on the bathroom door. This one I took care myself and we didn't file a complaint at that moment because we were in a hurry. Later during check-out, we complained about this and we got offered breakfast (too late, the kitchen was closed, how convenient...) or some drinks to take out.. Drinks?? I asked for airport shuttle, at least, but we didn't get that, so in short - we got nothing for this disgusting episode. ----- We heard constant noise when someone was flushing the toilet or taking a bath, it was relatively noisy. ----- The bed sheets (I was changing it myself because of the cockroaches mentioned above) were not too clean beneath,, found some hairs there. ---- The staff was extremely slow during dinner. Waited for almost half an hour just to place an order,, and it wasn't too many people. ----- The receptionist gave me misleading information about parking in the surrounding streets - I had a car rental and asked if I can park the car in the hotel just over the night. The price was too much for me, then I asked about parking around the hotel, and receptionist said it't charged from 8 AM. This was not correct - next day was Sunday and it is free of charge. That's just impolite, in my mind.

The manner in which the manager Celine dealt with our complaints. Very polite, honest, fair and above all professional

I cannot understand why a lift that should facilitate all 4 floors only works for 1... the 4th.

the vibe the way u can do ur own thing.

It was really cold in our room. Aircon (heat pump) don't worked, we informed staff about it, but nothing changed.

10 minutes from the city centre on the tram. Very reasonable price. Get what you pay for.

Bathroom smelt due to damp. Beds were very old and could do with being replaced. When staying in amsterdam you have to pay a 5% tourist charge, this is added to your hotel bill.

the room was poor especially on comparison to others. it was also far from town