Owl Hotel

The location towards amsterdam centre and the bars were very good, everything was within 10 mins either walking or via the tram which was very easy to use. The bathroom was also clean which was nice and reception was 24 hours and the staff were friendly.

The room was nothing like the pictures we saw online, it was very basic and reminded me of a cheap "lads/girls" holiday room and there was a lot of dirt/marks on the wall. There was NO light on the ceiling, we had a lamp which didin't work, therefore lighting in the room was very limited making it hard to get ready on the evenings. 3 out of the 4 plug sockets didn't work, it was lucky we had brought an extension lead with us otherwise we would have been very limited on electricity (e.g. phone charging, hair dryer, straighteners, ect), there was also a live wire exposed in the plug that did work, making it dangerous and we ensured it was switched off whenever not in use as we were worried that it might cause a fire or something. The shower head in the bathroom was also not very powerful meaning we had to take quite long showers (and there were 3 of us in one room) and the bath was different levels making it quite slippery and an uncomfortable experience. The breakfast in the hotel was also €11 per person per day for not a lot of choice/variety, no hot food was offered just a very poor selection of "continental." Also, despite reception being 24 hours and the staff friendly, the front desk staff switched quite often meaning every time we went down there we were greeted by a different individual making it hard to make a complaint at the time of our stay which was 3 nights. I am struggling to find where I can complain to regarding the stay as I am not satisfied with what I recieved.