Anaheim Portofino Inn and Suites

Rooms was clean, reasonably large, close to Disneyland.

When we arrived, having already paid in full online, we were charged another $30 that they claimed was a "resort fee". We used search criteria that included free parking and free breakfast but in the morning we discovered they offered no breakfast. There was very limited parking and so they use the garage next door, and while it was free it was a huge distance from our rooms, especially with our sleeping kiddos and luggage. They also charged 15$ extra for a roll away bed for my son. Overall we were angry and disappointed at the additional costs. If we had known it would cost us extra 45$ dollars plus 30$ for breakfast out for for our crew we would have chosen somewhere nicer to stay for the same price.

Room size

The rooms were laid out nicely with the king bed in one room and the bunk beds and couch in the other.

The beds were horribly uncomfortable and ancient. The walls are thin and we listened to our upstairs neighbors walk around until the wee hours. On top of that, our credit card was charged by the hotel after we paid in full through Kayak. When we spoke to the manager to adjust it, he told us multiple times 'we weren't supposed to see that bill' (since it was significantly lower than what we paid!) On top of that, he asked us to pay a resort fee, which was clearly laid out in the bill that he sent to Kayak. Very frustrating end to our stay, and we will not be going back.

Unsatisfied

Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again

Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.