Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
2,0
Miinukset: They could not take my debit card, so I could not do business with them. I found another car rental place.
arvostelut:
-
8,0
Plussat: Drop-off was incredibly easy, and the car was great. Clean interior and excellent gas mileage.
Miinukset: The gentleman who helped us at the pickup needs some improvement. When we arrived there were two customers ahead of us, and two other customers came in after us. It took him 10-15 minutes per customer (including us) to get things checked out. We waited for over 30 minutes to get to the counter to pick up the car (which, although it was reserved, had been given to someone else, apparently), and then it took another 10-15 for him to finish. He was able to get us another car and at a great price, but he talks WAY too much. I totally understand that being friendly is a big part of business and the customer experience, but he went on and on, tangent after tangent, with each customer, even though there were others waiting and it was clear some (including us) were in a hurry. It's more important to be respectful of the customers' time when you have that many people waiting than to chat it up incessantly with each of them.
arvostelut:
-
2,0
Plussat: They refused to offer a rental because I did not have a credit card. Left me in a jam and had to spend hours running around trying to find a car.
Miinukset: Make the payment and security conditions a must read before confirming.
arvostelut:
-
6,0
Plussat: Friendly staff
Miinukset: The car had only 1/2 tank of gas, but they checked me out saying it was full. They did not give me any paperwork identifying me as a valid renter. Likewise, there was nothing confirming rate. When I returned the vehicle they initially charged me for fuel, even though I returned the car with more!
arvostelut:
-
6,0
Plussat: Pick up location was convenient. First car had several dings/scratches, and the inside was dirty and stained. We asked for a replacement and received a different vehicle right away. Car wasn't super comfortable for a road trip, as planned, but it worked. Drop off was super easy.
arvostelut:
-
10,0
Plussat: Quick pickup, very friendly staff, and the car was in perfect condition and gave us zero problems. Will rent from them again!
Miinukset: Everything went perfectly
arvostelut:
-
10,0
Plussat: Overall when I entered the store the individual was who assisted me was very customer service oriented. They made sure to review all the details with me and answered all of my questions. It was such an easy process.
Miinukset: Maybe have coffee or water for folks who are waiting in the lobby? I mean not necessary, but I'd appreciate a cup of coffee or water.
arvostelut:
-
4,4
Plussat: Good quality car with many nice amenities
Miinukset: Drop off staff was rude/unhelpful, and they charged me 2 extra hours even though it would have been impossible to drop it off earlier since the location was closed
arvostelut:
-
9,2
Plussat: Easy, convenient and quick.
Miinukset: Nothing
arvostelut:
-
10,0
Plussat: Fast pick up and drop off. Mini van was in great shape. People were nice but still placed a premium on efficiency which is perfect.
Miinukset: Nothing
arvostelut:
-
10,0
Plussat: Very good customer service and everyone there was helpful.
arvostelut:
-
4,8
Arrived three and a half hours late and car still not ready
Plussat: -The checkout process was quick -The location is within easy walking distance of most hotels near Disneyland and convention center
Miinukset: -I had to wait almost 20 minutes to have them prepare a car, even though I arrived almost 4 hours after my requested pick-up time.
arvostelut:
-
10,0
Plussat: Quick pickup, very friendly staff, and the car was in perfect condition and gave us zero problems. Will rent from them again!
Miinukset: Everything went perfectly
arvostelut:
-
10,0
Plussat: Overall when I entered the store the individual was who assisted me was very customer service oriented. They made sure to review all the details with me and answered all of my questions. It was such an easy process.
Miinukset: Maybe have coffee or water for folks who are waiting in the lobby? I mean not necessary, but I'd appreciate a cup of coffee or water.
arvostelut:
-
9,2
Plussat: Easy, convenient and quick.
Miinukset: Nothing
arvostelut:
-
10,0
Plussat: Fast pick up and drop off. Mini van was in great shape. People were nice but still placed a premium on efficiency which is perfect.
Miinukset: Nothing
arvostelut:
-
10,0
Plussat: Very good customer service and everyone there was helpful.
arvostelut:
-
2,0
Miinukset: They could not take my debit card, so I could not do business with them. I found another car rental place.
arvostelut:
-
2,0
Plussat: They refused to offer a rental because I did not have a credit card. Left me in a jam and had to spend hours running around trying to find a car.
Miinukset: Make the payment and security conditions a must read before confirming.
arvostelut:
-
6,0
Plussat: Friendly staff
Miinukset: The car had only 1/2 tank of gas, but they checked me out saying it was full. They did not give me any paperwork identifying me as a valid renter. Likewise, there was nothing confirming rate. When I returned the vehicle they initially charged me for fuel, even though I returned the car with more!
arvostelut:
-
6,0
Plussat: Pick up location was convenient. First car had several dings/scratches, and the inside was dirty and stained. We asked for a replacement and received a different vehicle right away. Car wasn't super comfortable for a road trip, as planned, but it worked. Drop off was super easy.
arvostelut:
-
4,4
Plussat: Good quality car with many nice amenities
Miinukset: Drop off staff was rude/unhelpful, and they charged me 2 extra hours even though it would have been impossible to drop it off earlier since the location was closed
arvostelut:
-
4,8
Arrived three and a half hours late and car still not ready
Plussat: -The checkout process was quick -The location is within easy walking distance of most hotels near Disneyland and convention center
Miinukset: -I had to wait almost 20 minutes to have them prepare a car, even though I arrived almost 4 hours after my requested pick-up time.
arvostelut:
