Autonvuokraus Anaheim

Car was fine but customer service was horrible

Plussat: Car was good. It was clean.

Miinukset: The way the representative treated me at the counter. Whatever personal issues he’s having he needs to stop projecting them into clients. The way he treated me and my father was unacceptable. He was very condescending.

Ridiculous

Plussat: Good cars

Miinukset: I brought the car back 15 minutes late and they charged me $32.33 more. RIPOFF

A bit dissatified

Plussat: The representatives at the John Wayne airport, who eventually assisted me, were great! They took care of me with in a timely manner and worked with me to make sure I had the car I needed.

Miinukset: I initially picked up my vehicle at the Anaheim location. The young lady at the counter was rude and not helpful. She was condescending and had a terrible attitude to be working in customer service.

AVIS at Disneyland

Plussat: It was close to my hotel and easy to find my car.

Miinukset: The person at the Disneyland area location for pickup was rude. My reservation was duplicated in their system (I never received notification of a second one) and he proceeded to lecture me on what seems like was possibly a bug in their system. The car has obviously been smoked in, and the cleaning didn’t cover the smell well.

Plussat: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.

Miinukset: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.

BO and return service was less than informative

Plussat: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.

Miinukset: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.