Hotel Lulu, BW Premier Collection

Did not accommodate me and my family at all.

Added another night to my 2 night stay online andnthey made me check out and in and also pay 2 deposits thats 100.00 =200.00 deposit you will not get back. each to be told I would get my money back or pay 40.00 deposit a day on a 3 day stay if paid with card. So lets just say before you stay here beware of hidden fees add up 14.95 resort fee 2.95 resort tax per day and then 15.00 a day parking. Also my mom in other room paid cash for 3 margaritas to be delivered to her room and she used my room phone because hers did not work another key down side. And tjey charged my room instead when she paid the guy who delievered the drink in cash and said we had to pay again due to us not having the recipe he gave us two days before. (Isnt there a system for this?) So trip to disneyland wasnt going so well family got sick and i have 2 little ones wanted to sleep in let family rest order another night and was told would have to add another night online and then if they maybe had a room available I cpuld check in before 3pm. So had to just stick it out I have orders days to my hotel stays previpus places never having to check out and back in so dumb , change rooms.... Very disappointed in this hotel has so much potential too.

Okay

Jennifer at the front desk was amazing and accommodated all my special requests. She was very professional and friendly. Also, the bartender was amazing and made our drinks with fresh ingredients. The hotel is close to Disneyland, which is nice after a long day.

Where to start!! The rooms are dingy and old. There is dust in every corner of the room. The bathtub had mold around it and the water was hard, which dried my hair and skin. The room was not vacuumed through our full stay. However, the housekeeping staff was so nice.

Ok to stay

Location is excellent

Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.