El Arenal hotellia

Plussat: Good facilities and friendly staff

Miinukset: Difficult to locate

Miinukset: Kävin tässä hotelliryhmittymässä kymmenen vuotta sitten,ja mikään ei ole muuttunut.Paikka on edelleen yhtä huono kuin silloin.Näyttäisi,ettei remonttejakaan ole juuri tehty,Rio -talo näytti hiukan paremmalta.Aluehan koostuu useammasta hotellirakennuksesta siroteltuna isolle alueelle.Olin tällä kertaa Acapulco-talossa,joka oli rapistuneessa kunnossa,huonompiakan oli tarjolla,kuten Sahara,Nubia ja gobi,mutta osasin varoa niitä. Isolla hotellialueella hilluu vuorokaudet läpeensä eri maiden nuorisolaumoja päissään,joukossa eläkeläisiä ja joitakin lapsiperheitä.Älä mene ainakaan pienten lasten kanssa tänne!Alueella on useampia (3) ravintolaa,kaikissa ruoka melkein syömäkelvotonta.Isoissa ravintolasaleissa tungos hirveä,vallitsee vahvimman oikeus.Astiat ja ruokailuvälineet likaisia,ruoka aina lopussa.Henkilökunta kaikkialla välinpitämätöntä,ei palvelualtista.Tämä tosin on kymmenessä vuodessa hiukan parantunut,aikoinaan se oli lähes pilkkaa ja pottuilua puolihoitoasiakkaille,täysihoitoasiakkaat saivat silloin huomattavasti parempaa palvelua.Rannekkeesta näki asiakkaan maksaman palvelun,kuten nytkin.Huoneen ovea ei saanut takalukkoon rikkinäisen oven vuoksi,ovi meni kiinni vain lujasti lyömällä.Näitä ovia näytti olevan muillakin,koska paukkuivat pitkin yötä.Lakanat pinttyneitä,pyyhkeet loppuun kuluneita.Kylpyhuoneen kalusto romutavaraa.Huoneessa oli pöytä ja sänky,muttei yhtään tuolia,samoin parvekkeella ei ollut mitään kalusteita.Ruokasalissa ja huoneessa oli eri kokoisia eläimiä,kärpäsiä,muurahaisia ym. Kaukana rannasta,ison mäen päällä. Tässä tapauksessa en saanut mitä tilasin,sillä maksoin ihan kunnon hinnan hyvästäkin palvelusta.Virheellisesti uskoin,että ovat aikojen mittaan joutuneet parantamaan tapojaan,mutta näin ei ole käynyt. En ole käynyt muissa MLL ryhmän hotelleissa,joten en osaa sanoa,onko niissä laatu ja palvelu yhtä heikkoa. Tähän hotelliryhmittymään en enää mene.

Plussat: Don’t believe the bad reviews, the place is great and the staff cannot do enough for you.

Miinukset: Having to leave!

Plussat: Samaa huttua joka aamu, jogurtti ei ollut jugurttia vaan jotain hyytelön tapaista

Plussat: Convenient for a 3 day sunshine break on the way to Madrid.

Miinukset: There was some lack of communication about dining facilities as various parts of the complex were closing down for the end of the season.

Plussat: The hotel was clean, tidy and the food was quite good with a good mix of hot and cold foods each meal time.

Miinukset: The site MUST explain that the hotel consists of 95% German guests with a few Italian and Dutch. From a whole week I found 2 other parties that were English and this is unacceptable. If I had the funds I would have moved hotel ASAP.

Plussat: A good budget hotel.

Miinukset: The hill!

Plussat: All inclusive part for the price was great! Rooms clean but some were dated. Sauna and steam room on site

Miinukset: Booked at palma bay resort. But on check in, my "room was booked" for Sarraha part of the hotel (2 star hotel) not the 3 star like i ha thought (not a mjor issue.... just want what i booked . Wasnt staying there long enough to argue about it. After all it was only a bed i wanted.

Plussat: Friendly staff, good breakfast and the free sauna.

Miinukset: No minibar, no water cooker in the room and the beds are not so good.

Plussat: Good beach, meal, short distance to Palma

Miinukset: Twin narrow bed instead of two separate beds.

Plussat: It appeared to be an all inclusive hotel. All types of alcohol were free and all meals where included. That was a nice surprise.

Plussat: all inclusive at a very cheap rate. coped well with the flight disruption and kept the prices low. good selection of food, well cooke

Miinukset: beds uncomfortable, tv poor

Plussat: rooms were clean and modern. leisure facilities and entertainment were numerous. breakfast was very good.

Miinukset: there were no tea/coffee making facilities in the rooms.

Plussat: Really close to everything...

Miinukset: The pool looks bigger in the pictures

Plussat: The Hotel is standard what one would await for a Spanish 3-star hotel. The rooms are clean and simple. The balconies are quite large and there is a large closet located in the wall. Everyone we met in the staff department was always friendly and willing to help. The meals are nothing extraordinary but okay considering the price one pays for all-inclusive here. There is always a large buffet which should always have something for everyone. The Bars in- and outside are equipped with just about everything one could wish for.

Miinukset: The alcohol at the bar is quite cheap and will give you a headache the next day if you don’t watch out and stop early enough. But again- considering the price I would have expected nothing else.

Plussat: Great place food brilliant

Plussat: Very good location and staff was very helpful.

Miinukset: In need of some overall refurbishment.

Plussat: Good location Kind staff and helpful

Miinukset: Very very noisy and and full of very drunk people and lack of security Couldn’t sleep at night time as people so noisy walking around or falling or making crazy noises or knocking doors all night with no reason

Plussat: Staff

Miinukset: Uncomfortable bathroom, bed and facilities. Big keys. Poor coffee, and not that bad breakfasts. All beverages were made machine ready. Need to update furnishing and installations. Decoration outdated. Overall: poor.

Plussat: The staff is really nice and hospitable, location was okay. The room was really clean. We had a great sea view from the window. There were evenings of live music in the lobby

Miinukset: The food was poor. You can find something to eat but it was hardly tasty. Some of the furniture was new and some pieces were very old and shabby. The room was very small it was hard to move through it without bumping into the furniture.

Plussat: Polite staff and clean room, nice view and breakfast was good

Miinukset: Nothing

Plussat: Food was amazing (tasty and big variety). Hotel was very clean. It may not be modern or elegant, yet its quality is great.

Plussat: Great location, great staff, great food, comfortable rooms.

Plussat: Monipuolinen aamupala.

Plussat: Aamiainen oli monipuolinen. Siistit huoneet, yleiset tilat ja allasalue. Henkilökunta iloista ja avuliasta. Sijainti loistava, lähellä rantaa ja mitään menomestoja ei ollut lähistöllä. Hiljainen hotelli, kadun äänet ei kuuluneet huoneeseen. Kivat ohjelmat päivällä allasalueella.

Plussat: Suihku oli hyvä, sänky oli ok, vähän säilytystilaa vaatteille ja matkalaukulle. Sijainti mitä mainioin. Allasalue hyvä. Ruoka oli melko ok.

Miinukset: Meillä oli täyshoito, joten kerkesimme huomioimaan, että käsihygieeniassa olisi parantamista. Olivat keksineet, että kumihanskat ovat kaiken sallivat. Samoilla kumikäsineillä nostettin raaka kanaa ja kalaa paistumaan samalle paistinpannulle. Välillä hän myös katsoi samat käsineet kädessä puhelintansa ja kerärisi tippuneita ruuan tähteitä linjasta. Ruokailuvälineet katettiin pöytiin tabletin päälle, joka pyyhittin rätillä, jota en nähnyt vaihdettavan. Ruokailuvälineet, lautaset ja lasit piti aina tarkastaa, että olivat puhtaita. Tarjoilijat eivät pesseet käsiään, kun aivastelivat suoraan käteensä jne. Jos ei ole herkkävatsainen ja eikä tämmöiset asiat hetkauta mieltä niin ruokailu oli edullinen ja vaihteleva. Itse ottaisin seuraavalla kerralla vain aamupalan, joka oli vallan mainio.

Plussat: breakfast and dinner are very good

Miinukset: Siivous heikkoa lattiat likaiset! Muuten ok.

Plussat: it was really cool. Service, cleanliness. Everything was great. Now I had a birthday, when we got back to the room there was a bottle of champagne and a greeting card on the table. We are very excited. As for the food, there were really a lot of choices and it was delicious. See you next year!

Plussat: Ruoka oli tosi hyvää ja monipuolista. Allasohjelmaa riittävästi.

Miinukset: Huoneen ilmastointi toimi kehnosti, juuri ja juuri puhalsi viileää.

Plussat: Everything else.clean friendly(except last morning).great location and..food..this was amazing..best hotel that we were and sure recomended..we will come back in next years

Miinukset: We have been said that we can have a breakfest early in the morning, but there was nothing really prepared and staff was extremly unfriendly.Also reception guy was not really happy that we wanted order a taxi..

Plussat: The rooms were big and the location close to the beach.

Miinukset: Reception staff was not friendly and rude. The breakfast food seemed old and was not tasteful.

Plussat: Aamiainen oli hyvä ja sijainti hyvä.

Miinukset: Pyörän pesu ei ollut mahdollista.

Plussat: Allas oli kiva ja iso. Ilmainen jäätelö. Illallinen oli odotettua parempi! Ohjelmanumerot uima-altaalla olivat hyvin keksittyjä. Respassa oli hyvä asiakaspalvelu!

Miinukset: Useat astiat olivat hieman likaisia. Huoneiden siivous oli aika nopea, eikä kaikki paikat olleet siistejä. Ohjelma numerot olivat aika pitkiä. Ohjelma numerot veivät altaasta matalamman pään jolloin lapset eivät voineet uida matalassa päässä. Silloin lapset menivät pikku altaaseen. :(

Plussat: Hotel staff helpful and friendly, Room was clean and the food was much better than our last stay at this hotel in april 2010,

Miinukset: The hotel is good value for the price paid

Plussat: Hotel staff very, very kind (especially girl with blond hair and glases). Check in was after 14:00, but we get our room at 12:00. When I made a reservation through Booking.com I asked for room with a pool view in the 5 floor..We get the room 512 on the 5th floor, with pool and sea view ..very nice room :) Hotel is close to the beautifull beach, close to the bus station (behind the hotel- from the airport is "El Cid station), close to the shops..the food was excellent, we stayed on HB..This was my first stay in Mallorca, but certainly not the last..and I would go again in hotel Roc Leo..

Plussat: Hotel Rco Leo was situated close to the beach and a short bus hop to Palma Center. Good pool with plenty of deck chairs all round the pool area. Friendly and efficient waiting staff. Lobby ,Restaurant and Bar area of good standard. Entertainment variable qiuality

Miinukset: The room was very basic and my single room faced the back of the hotel, which proved to be quite nice with god views. The close peoximity of the airport did not disturb. The room was not cleaned every day and one day when I returned clean sheets had been placed on the bed for me to change myself, I presume? But the room was over all acceptable for the money paid. Reception staff variable - some very firendly, some not, which could be down to language problems.

Plussat: The room was perfect with a pool view.

Miinukset: Sometimes the food is a little cold. Also it is not comfortabel to have two separate beds. Fot couples it is better to have one big bed.

Plussat: All time is best!

Miinukset: Restorante staffes is negative with guestes. Aspesial - poland stuffes!!!

Plussat: Hotellin sijainti ja hinta/laatusuhde olivat erinomaiset. Mukava, rauhallinen hotelli majoittua oppilasryhmän kanssa. Erityisen positiivista oli se, että huoneen hintaan sisältyi aamiainen ja illallinen.

Miinukset: Ei

Plussat: Erinomainen hintalaatu. Maukas aamiainen. Uima-allasalue oli ok ja vieressä minigof-kenttä.

Miinukset: Laskua maksaessa yritettiin yli 200€ ylilaskutusta ja kun pyysin korjaamaan laskun, niin hups, oli sattunut virhe. Ylilaskutusyrityksiä ei saisi tulla, koska luottamus hotelliin menee.

Plussat: Erinomainen sikainti hyvien kulkuyhteyksien varrella niin Palman kaupunkiin kuin lentokentällekin. Rauhaisa sijainti lähellä rantaa. Hyvä aaamiainen.

Plussat: Hotelli sijaitsi lähellä rantaa, sekä lyhyen matkan päässä Palman keskustasta noin 10 min bussilla. Aamupala hyvä ja monipuolinen.

Miinukset: Melu huoneeseen käytävältä. Henkilökunnan englannin kielen huono osaaminen.

Plussat: Viihtyisä ja ystävällinen henkilökunta.Vastinetta rahalle.Monipuolinen ja maukas aamiainen.

Plussat: I liked the staff being kind and being able to understand each other because the staff was speaking at least 2 foreign languages (for them): english, german etc.

Miinukset:

Plussat: Proximity to the beach, good breakfasts, nice entertainment programmes

Miinukset: Very uncomfortable beds, too small lifts

Plussat: place is excellent,rooms are clean but very noisy cos of the noisy Germans..they were shouting all night so we coulnt sleep at all..

Plussat: breakfast was vry good, and the beds were comfortable....

Miinukset: check in.... because we had booked 3 rooms (6 pers.) but they only had 2 on the list. Ended up on seperate floors :-(

Plussat: the location

Miinukset: It was outdated (pictures are misleading) and extremely noisy all the time.

Plussat: The only reason I booked this hotel was the location next door to our apartment. However, i was disappointed when we arrived for the cost of the stay.

Miinukset: The facilities at The Amazonas were in my opinion pretty poor, the decoration was poor, the rooms were small and uncomfortable. I do not think this was value for money in any respect and the hotel is in desparate need of renovation

Plussat: the big size of the bathroom

Miinukset: the nose came from the streets everynight all night along.

Plussat: they had a pool and restaruant and bar all in one there

Miinukset: they could have more then one drink at the bar, and then spoke more languages then just spanish to understand customers.

Plussat:

Miinukset: No airconditioning and no television in the room

Plussat: The public areas were spacious and clean. The pool and terrace were always well cared for. Although there were a lot of young people, they were polite and considerate. The view from my balcont was good.

Miinukset: The bed was not comfortable at all! Rental of the safe in the room was 25 euros, I thought this was expensive compared to other hotels I have stayed in.

Miinukset: Only one member of staff working past 5pm for the whole hotel and our bathroom flooded and nobody sorted it out

Plussat: Roof Top Pool Area and view

Miinukset: Our view was of slym flats accross the road. Promised a room with a view from their messaging. On booking in the receptionist said xome back in the morning and you can change your room. That receptionist was lovely and helpful, Receptionist the next morning was the total opposite. Cut off mid sentance I was told " you can't change your room, all rooms havethe same view".....

Plussat: Breakfast super !!! but no parking for rented car :( Anyway it was nice holidays :)

Plussat: Breakfast was super. Only criticism was the quality of the coffee. Broad range of food. Hot was hot, and selection was good. Also the dining room and terrace were very comfortable. Good time range also, 8 to 11.

Miinukset: Lifts were very slow. Brochure in the room said rooftop pool opened at 10 am in one language and 11 in another. On the day we chose to use it, it did not open until 11.16 am. Queuing on the stairs. On checkout day keys stopped working at 11am locking us out of our room. If we had not discovered this early it could have delayed our departure planned for 11.50.

Plussat: Great breakfast

Miinukset: Unstable current and temperature in the shower, no kettle

Plussat: Good breakfast, location, pool and view from the roof

Plussat: Lovely hotel Lovely buffet breakfast no faults.. The beach is just down the road 10 mins from the airport Prepare to walk up the stairs that lead to the hotel and a walking down to the reception. Loved all Family friendly We checked out at 11 and they are happy to keep your bags whilst you go to the beach or go on the 10th floor the top roof pool and bar..

Miinukset: nothing..

Plussat: Staff were pleasant and helpful. Nice pool and bar on the roof. Lovely view from the pool area

Miinukset: Room and bathroom were too small . Hardly any room to get into bed. Had to pull bed off the wall. Wardrobe was too small for 2 people.

Plussat: Location.Clean and nice room.Breakfast.

Miinukset: Maybe i didin’t see air condition.Or maybe it is.

Plussat: Hotel was clean

Miinukset: The smell in a room, especially after cleaning

Plussat: Staff very attentive, helpful, especially i was blown away with house keeping, very clean, every single day, after i came from breakfast, my bed was done, floor was clean, bins were empty. Good job!

Miinukset: Different shape of pillows, bigger bed, bigger single rooms, and TV a bit lower on the wall, it was really uncomfortable watching it.

Plussat: Hyvä ja runsas aamiainen. Hyvä allas alue.

Miinukset: Musiikki liian kovaa altaalla. Öisin hotellivieraat pitivät kovia juhlia ja meteli häiritsi nukkumista. Iltaisin parvekkeella usein kova meteli. Henkilökunnan olisi pitänyt puuttua asiaa, etenkin kun asiasta oli ilmoitettu,

Plussat: Modern downstairs Clean Good breakfast choice Nice bar and outside pool barvery short walk to beach

Miinukset: Pool quite small and often shaded Small dining room tables very close together Not many amenities Room and balcony small

Plussat: Clean and friendly

Miinukset: Breakfast not up to standard.

Plussat: It was situated in a good location

Miinukset: It was overpriced

Plussat: Quiet location, close to the airport which was one of the main criteria for the first night.

Miinukset: Very small rooms and overall relatively old place. Breakfast was very basic. We only stayed one night after late arrival to Mallorca before heading to other pats of the island so as a sleep-over place close to the airport, it was good.

Plussat: It was good value for money, hotel staff was friendly and helpful.

Plussat: very friendly staff and hotel, rooms are small but clean with new bathroom, breakfest very simple but dinner was very good

Plussat: dinner, stuff, clean room

Miinukset: breakfast, can hear all noises from the hall

Plussat: Good value for money, clean and relatively big room, halfboard included.

Plussat: The balcony!!

Miinukset:

Plussat: The weather

Miinukset: Bar

Plussat: Check-in was uncomplicated

Miinukset: The total price given at the time of booking and the actual price charged was different. Apparently it was the tax costs, but these were included in the price calculation, and still there was a difference. Another thing was that there was no access to any of the Spa facilities without additional cost, which is a bit misleading in the description. I expect a 4-star hotel advertising its spa facilities to have some access free of charge, but this was not given at all, so it dampened the expectations somewhat. Once more thing: no hand soap was made available in the bathrooms, I had to stretch over to the shower to get some soap to simply wash my hands. Also, the room was not really cleaned. The bed was left undone, the towels were exchanged, but not even the glasses or the bathroom were cleaned, so that was disappointing to see upon my return to the room later that day.

Miinukset: The room smelled horrible by smoking. We heard everything from another rooms.

Plussat: Good hotel for the price very nice personal

Plussat: Aamiainen oli runsas ja monipuolinen HYVÄÄ

Miinukset: Naapuri huoneista kuului kaikki äänet ja käytävältä myös

Plussat: The location was good and the room had a great view. Spa area was very quiet and we were the only guest for the most of the time. Rooms were clean, as well as bed sheets and towels. The staff was very friendly. The hotel itself looks very nice and shiny :)

Miinukset: Although I chose a room with a view, the reception has tried to give us another room. After I insisted on the room I have chosen, the reception has agreed and 'made us a favor' for not charging us extra... There was also a chaos in placing the guests in the right rooms. We were sent to someone else's room and during our stay, people entered our room 2 times. Also spa area looks bigger in the photos but it was very small.

Plussat: Aamiainen oli hyvä, huone siisti mutta kulunut, hyvä näköala parvekkeelta.

Miinukset: Seinät ohuet, viereisen huoneen keskustelut ja musiikki häiritsi unia.

Plussat: Aamiainen oli hyvä ja huone muuten hyvä mutta kalusteissa pahasti kuluneisuutta.

Miinukset: Kaikki meni hyvin.

Plussat: The spa was great, I enjoyed a lot

Miinukset: No complaints, everything was good

Plussat: The price was reasonable and close to public transportation to get to the centre (Palma) and airport. Staff were friendly and offer me a double bed during low season as I am traveling alone

Miinukset: Facility in the room a bit dated, but still clean and cozy

Plussat: The hotel was classical with modern touches. The communal areas were very relaxing. The staff were very helpful. Great for a weekend stay.

Miinukset: There was quite a bit of street noise at night, most likely because the only double bed available was on the ground floor. On the plus side they gave a free day access to the spa as compensation.

Plussat: Tarjoilijat ja siivoojat hymyilivät ja tervehtivät iloisesti

Miinukset: Respan väki ja munakkaan paistaja..ei hymyä irronnut missään vaiheessa. Tylyn oloisia. Ei hierontaa eikä muitakaan hoitoja saatavilla. Sängyt aika kovat ja pieni muurahaisten marssi huoneessa. Kaikki keskustelut yms naapurihuoneista kuului tosi selvästi ja joskus häiritsevästäkin. Huoneessa tosi kulahtaneet kalusteet.Spa osastolla oli tosi pieni pukeutumistila..liian ahdas. Sauna tulikuuma..seinäkin mustunut. Suomalainen sauna vähän hakusessa..

Plussat: The view

Miinukset: It needs some renovation and the wall is really thin

Plussat: Place is lovely loved the staff lovely place if u get the rite apartment

Miinukset: Ants running round room in apartment b had to put all family in apartment a 7 people 4 beds

Plussat: Bed comfortable, rooms cleaned daily. Location excellent. Roof terrace lovely, fantastic views.

Miinukset: Lifts are useless, do not book here with children in prams or if you are disabled. Awful smell in the lobby, lounge, bar area, like toilets, was there the whole 11days, put us off of sitting in the lounge or using the bar.

Miinukset: Low pressure of water in Bathroom on 4th floor

Plussat: The clean hotel room, friendly staffs and excellent location

Miinukset: It is difficult to get a parking place.

Plussat: The view from the rooms was good Beds were comfortable Beach was very close.

Miinukset: The surroundings were very noisy, the neighbors in the night till the wee hours of the morning were loud. Air conditioner did not work. Food was not upto the mark.

Plussat: My guys loved the breakfast buffet.

Miinukset: Drinks not included with meals.

Plussat: The location is actually central to absolutely everything and room was clean and cleaned everyday. The breakfast was a large variety- super good

Miinukset: The elevator didnt work, and stayed on the 7th floor. Luckily Im sporty but its no fun to walk up 7 flights of stairs. I notified several staff members and they all acted clueless and also made no effort to provide an explanation. On Book.com I made a booking for a double bed room and recieved a single bed at the same booking price. The shower was terrible and made a mess everywhere.

Plussat: Aamiainen oli hyvä ja monipuolinen, henkilökunta ystävällistä.

Miinukset: Yöaikaan tapahtuvasta metelöinnistä. Huoneissa pitäisi olla selkeät hiljaisuussäännöt. Varsinkin saksaksi. Internet ei toiminut huoneessa. Olisi harmittanut enemmän, jos olisi ollut työmatkalla ja pitänyt tehdä dokumentteja. Pyöräsuojassa näkyi torakka, kävin siellä mieheni kanssa pyörää viemässä.

Plussat: -aamiainen ok, 7€ -hyvä hinta/laatusuhde -hyvät liikenneyhteydet bussilla Palmaan -pikkukauppoja hotellin vieressä -terassi/allas katolla

Miinukset: -wifi yhteydessä ongelmia, saivat sen lopuksi kuitenkin kuntoon -kaikissa huoneissa ei kunnollsta tiivistystä parvekeikkunaovissa, vinkuu tuulessa. kesällä ei haittaa... -tv kaukosäädin maksaa, jos haluaa tv -

Miinukset: lifts, evening meal, choice of food was terrible

Plussat: Possibility to use the coomon room for evening meeting.

Miinukset: After a week the evening food get a little "booring", but still ok.

Plussat: special facilities for storing bikes

Plussat: I stayed only one night instead of the intended ten days!

Miinukset: everything

Plussat: They did a fantastically good value cafeteria-style dinner for nine €uros, not only good value but a very good meal regardless of cost.

Miinukset: No parking close to the hotel and the drive to the hotel was tricky with complicated one-way streets and awkward junctions. Not recommended for mature car drivers, but ok for others. I would not regard this as a "country" hotel although there are forest areas within a short distance.

Plussat: Well located, good food, cleanliness and good relation quality/money

Plussat: We did not stay at the Hotel Belgravia, because it was shut up! Fortunately I went into the Hotel Ipanema Park opposite and they said they were expecting us. It was only a fluke that I went in this other hotel, so I don't feel that the information was up to date. Somebody should have notified us.

Miinukset: Very noisy area run down area.

Plussat: Rooms were good size and clean.

Miinukset: Our room was next to reception so it was noisy.

Plussat: It was an easy check in/out process and the property is nearby everything!

Miinukset: The AC wasn’t working and had to leave the balcony door open to get some air.

Plussat: Hommikusöök hea, asukoht hea.

Miinukset: Pool area very, very small. Sunbeds only for 20 persons. All inclusive dinner and supper very poor.

Miinukset: The staff wasn't very friendly and 1 lady behind the desk was terrible. The cleaningstaff forgot to give us towels and a blanket and if you ask for it at the desk, you'll get nothing of those things. And they tell you that you have to wait until the next day.

Plussat: The choice of food offered is good and is generally better than in the MLL's other hotels. The staff are friendly and one female receptionist in particular was remarkably courteous and extremely helpful, The hotel is generally quiet with the pools bar and music area closing at a reasonable hour leaving guests to get to sleep at a reasonable hour. The corridors and rooms in newest wing of hotel are very tasteful.

Miinukset: My only real gripe is that the seats in the hotel's pool indoor bar/entertainment area appear to be deliberately designed to be as uncomfortable as possible. There was a little unhappiness when the hotel decided that Half Board customers should be restricted to sitting in one area only of the restaurant with all inclusive guests free to sit where they liked - I havent seen this segregation in MLL's other hotels

Plussat: Great wee hotel, staff really friendly, everything super clean, food tasty, free wifi, only downside was small pool and not enough sun-beds. Overall great hotel- highly recommended

Plussat: great breakfast

Plussat: Very clean hotel compliments to the domestic staff who did an excellent job with a smile & a hello not all staff on reception were that friendly Good variety for breakfast but need look at the hot plates as breakfast like beans eggs etc a little cold. Second time at Don Pepe overall pleasant experience & good location.

Miinukset: See above

Miinukset: Paperinohuesta seinät ja meluisat naapurit (jotkut heistä). Eräänä yönä naapurihuoneiston telkkari pauhasi neljään saakka henkilökunnan puuttumatta asiaan. Lisäksi nettiyhteys katkeili yhtenään ja oli äärettömän hidas. Huone oli todella siisti, siitä siivoojalle täydet pisteet.

Plussat: The hotel is situated 5-7 minutes walking distance away from the beach. The place has a 24 hours reception desk.

Miinukset: The room was cleaned only once during our four nights stay, even though we put 'make up my room' sign twice.

Miinukset: Worst WiFi ever So loud neighbors

Plussat: Nice , good staff , clean room

Plussat: Property is very well located and close to the beach. Staff are friendly and very helpful.

Plussat: Good location, clean, very close to the sea. Quiet place

Plussat: Everything in the hotel actually was in compliant with information listed on booking website. The staff is very kind and helpful. The room itself was clean and comfortable.

Miinukset: All was perfect!

Plussat: Design of the hotel, newly refurbished, very clean and in a quite street, staff very friendly and helping, price.

Miinukset: We were at first given a room with a miniture window that looked into a a 4m2 meter indoor patio nearly completerly covered with a roof, so the room was a bit hot and sofocating, when I protested I was given another room as option but had to pay an extra. Also, it doesn't have a swimming pool although we really didn't miss it.

Plussat: Hotel was good value for money en staff very helpfull!

Miinukset: The room very small and the bed was like a YHA standard.

Plussat: Hotel position it's very good, El Arenal it's good place to spend your holiday if you need beach, fun but quiet place also.

Plussat: clean, nice room with balcony, big bathroom, comfortable bed

Plussat: Modern style, clean room;friendly staff;good breakfast;regular cleaning

Plussat: The room was very big, we had to big balconys. The breakfast was excellent, the buffet was big and it was very delicious.

Miinukset: The view from the balconies was not so good.

Plussat: Very clean hotel, helpful staff (they helped make the stay more comfortable for my other half who was injured), great location (restaurants, bars and two beaches within walking distance), and generally a lovely atmosphere. Overall a great stay - thank you!

Plussat: A great receptionist who was very helpful, polite and friendly. We were going to the east side for a tennis tournament so it was close to the airport for our late arrival and quick to go east. Great location to get to a local tennis court and the water.

Plussat: Value for the money. Clean a renovated rooms. Pretty quiet location.

Miinukset: Breakfast was just ok. Stuff not very helpful, just the lady who checked us in she was great. Rooms nice, the outside of the hotel needs little renovations.

Plussat: Cleanliness is top. Bed is comfortable. Near the beach area and where the bars are.

Miinukset: The balcony was too close together, no privacy.

Plussat: The atmosphere, nice stuff of hotel, the prize

Miinukset: I didn't live the equipment of bathroom, not enough shower gels etc., general look of the hotel

Plussat: Good breakfast, great location, awesome rooftop pool with bar and sea view, rooms are very small but got all what’s needed for few day holiday

Miinukset: Room wasn’t very clean

Plussat: Good location. Breakfast and dinner amazing, special thanks to Felix, Naila and Oana. The reception staff helpful and friendly.

Miinukset: Cleaning should be done better and the staff should be more attentive at the guests requests. We asked to fix the TV that doesn't work and they didn't do it.

Plussat: Good price, clean, big room, big bathroom and friendly personnel. Only 2 mins walk from the beach. Breakfast wasn't luxurious but good for only 4 Eur extra.

Miinukset: Drinks at buffet were not that delicious, thin coffee and artificial orange lemonade. Many elderly German and Dutch people.

Plussat: nice,quiet hotel, with very helpfull receptionist, good value on internet service, just 5 mins from the beach clubs and shops.

Plussat: The food was very good, mostly compared to the price.

Miinukset: There are only few parking lots, it was always a challenge to park near.

Plussat: central

Miinukset: dirty, smelly and absolutely no value for money.

Plussat: Hotelli haki pientä korvausta vastaan 3 miestä ja heidän pyörälaukut lentoasemalta, luxusta! Hotelli oli pyöräily ystävällinen. Pyörien säilytys ja huolto tilat loistavat.

Miinukset: Hotellin ilmastointi laite puhalsi vain kuumaa.Saksalaiset osasivat pitää hauskaa äänekkäästi, kuitenkin ei häiritsevästi.

Plussat: Sijainti hyvä pyöräily-harrastukseen, henkilökunta ystävällistä.

Miinukset: Toisella viikolla eräiden vierasryhmien häiriöllistä käyttäymistä mm. ravintolassa sekä öisin. Kylpyhuoneeseen tuli sateella ikkunasta vettä sisään, huoneen vaidolla asia korjattiin.

Plussat: Hotellin sijainti lähellä lentokenttää hyvää.

Miinukset: Hotellin äänieritys olematon. Saksalaiset turistit mölysivät yötä päivää, eikä nukkumisesta tullut mitään. Lisäksi koko Playa de Palman alue on muuttunut suureksi saksalaisten ulkoilmasikailupaikaksi. EI HYVÄ!

Plussat: My stay was for a cycling holiday with club members. The hotel was set up to accomodate cyclists and their equipment and was well done. Food and accomodation were of a high standard.

Miinukset: Bar closed down at funny hours in the afternoon for unknown reasons?

Plussat: Henkilökunta oli ystävällistä

Miinukset: Vessa vuosi, 10 min välein vesisäiliön kohiseva täyttö, haittasi nukkumista. Vain 1/3 kattovalosta toimi.

Plussat: Clean, good location, good food, good performance of the restaurant staff

Miinukset: Czech speaking woman on the recption was very unfriendly

Plussat: The pool was really nice. It had plenty of shade for those hot days. We had a room with a balcony over the pool which was lovely. The hotel bar was good and quite cheap.

Miinukset: This is a mainly German hotel, in a mainly German area of Palma. We, also, found some of the staff to be quite abrupt at times and they did cause us a few problems. I was asked to pay the night before we left and they claimed my credit card wouldn't work, leaving me with a night of worry, but it then worked in the morning. Some of the food also put us off at times.

Plussat: Location close to the beach

Miinukset: Decor and interior of hotel quite rundown, no minibar