Brit Hotel Terminus

Close to the Gare d'Angoulemme. Second room "double comfort" is quite OK, and more fresh than the first one, I've been given.

I've been given by the wrong room type, although they were of the same price, but the booking is booking, and I came to see manager if there is a mistake. So, I asked correctly, but I met misunderstanding and prejudgment: "Remember, you are in Europe, you are in France! and not in your country, you had to call me in advance to choose the room, it is busy now" I didn't understand why, so I asked booking if their photos are correct and can be enough proving of each room type. So the next morning problem was solved. The walls are so thin, so even if there a sound insolation, as specified in features, it doesn't help. I've seen 2 rooms, but neither has a balcony, not a problem for me, but maybe it does not worth to specify is as a feature on booking page? Breakfast consists on cheese, croissants, yoghurt, muesli... No meat, no eggs. Wifi asks authorization every time you leave the room. The code for the hall door for late comeback could be written somewhere on a cards, as it is in another hotels, so less chance customers will forget it. So maybe hotel is aiming only for French customers, but reading the comments after, I realize I'm not alone.

nothing

The attitude of the manager/owner who clearly does not like the British, when you arrive early tells you shut come back at 2.00pm denies understanding English when you come back after a funeral at 7.00pm tells you no room and then says in English we should learn to speak French. Then lies to booking.com that we didn't return at 7.00pm but still charges us!! Avoid this hotel at all costs especially if you are English!!!

The coffee was lovely, the reception man was very welcoming and the hotel was very clean and tidy.

Paper thin walls, very small bathroom, pillows too small and not good quality.