Verda Hotel

The day before my checkout I spoke with the guy who deals with checking in. The staff don’t speak English, so communication was primarily done through google translate. I informed the guy that it would be difficult for me to checkout at the designated time of 12:00 and whether it would be possible for me to checkout at 19:00 due to work. He understood and said I would receive an additional 30 lera surcharge, which I accepted. Coming to the next day at the time of checking out, the guy says I would be charged 50lera instead. I was 20 minutes late due to the traffic in Ankara I hesitantly agreed to the terms. I requested a taxi and whilst I was waiting for it to arrive, the same employee calls me up to the desk to say that the taxi will cost 100lera (on a route that I have previously travelled and know that it cost 80lera) and that there will be another 50lera charge. Initially I thought that he was informing me an estimate of the taxi fare, but I didn’t understand why he was charging me an additional 50lera. After trying to communicate with google translate, the employee was informing me that he was charging me an extra night. At this moment the taxi has arrived and the porter has started loading my luggage into the taxi. I tried explaining to him that I had spoken to him yesterday regarding the late check out and we had agreed on a price. He seemed determined that it was his boss (patron as he described) that made the decision and he couldn’t do anything about it. I requested him to call his boss, but conveniently he was unavailable. Upon further argument, the employee tried to blame his the situation on his misunderstanding. He explained that he thought I was checking out at 7am rather than 7pm, even though I unequivocally made it evident that it was 19:00 the day before(I wrote it down on a piece of paper for him).

Nothing

Surroundings, breakfast was awful, room carpet was not clean.

Nothing

Everything