Hotel Kyriad Annecy Sud - Cran Gevrier

the receptionist was helpful as were the staff in the dining room at breakfast.

the airconditioning unit did not work until the receptionist came to fix it. She recognised the problem from my description and so it had obviously been a problem for some time i.e. it had not been fixed even thought the staff were aware of the problem.

very impersonal, stuffy and badly designed (light from bathroom switching on automatically and dazzling the other sleeper).International Visa card did not work. I had to leave numbers and data to receptionist.

I liked almost everything. It even is sude by side with a supermarket. The problem is to return to the hotel from Annecy. Almost no taxi, and very expensives.

The web page does not includes how to go to the hotel. It is very easy with bus, but they do not tell the information

Breakfast, the room, location.

The reception was awful and rude. Your website implied that accommodation for under 10 year olds was free. I therefore booked 2 double rooms for 5 of us and requested the extra bed. The receptionist did not offer to help but just blamed me for misunderstanding your website. The restaurant, which was the main reason for choosing Kyriad over another hotel in Annecy after a long journey, was closed on the night for a holiday. I was not aware of this in advance.