Sole Hotel

Rooms clean with good amenities.

WiFi was not strong. The lady supervisor at the restaurant was extremely rude and discourteous and ruined our day, after I upgraded to a double and extended my stay as my girlfriend was joining me. My girlfriend is a scientist, and in her 30s but she was treated as if she was someone I picked up from the street. When we came for breakfast that was paid for, for 2 people, which I clearly stipulated on the booking, they tried to deny breakfast for my girlfriend, and when I told them my booking was for 2 and they should check the booking, I was again told I was in the wrong, and if I had a problem I should walk the four flights of stairs to discuss this at reception, which having a sprained ankle I was not happy to do. When I brought my phone to this lady supervisor and showed her where it was clearly booked for 2 people, she eventually shrugged and said, "I will let her have breakfast", as if she was doing me a favour... No apology, no acceptance of being in the wrong. It's appalling service and really ruined our stay, and deeply upset us.