DoubleTree by Hilton Sukhumvit Bangkok

Pool area is great - relaxing and a varied level of pool so that it is accessible for children. Good service around the pool. Pool bar was also good to relax at. Staff were friendly and helpful -

On check in I was informed that I had not booked breakfast (I could have made that mistake but I was very sure that I had chosen the breakfast included option, unfortunately on the booking .com emails it does not tell you if it is included or not so I had to just go with what the reception told me). I then had to pay extra for the breakfast which was expensive! Our room was tiny and very claustrophobic - I asked if there was an upgrade to another room with a bath as well. I paid an extra £100 for the upgrade and the 2nd room was completely different. Much bigger and nicer. Breakfast - Not a lot of Thai food or western options. There is a lot of options for Chinese/Korean guests. Being charged to have milk in the room for tea/coffee! For a 5 star hotel I was surprised that we had coffee and tea in the room but no milk? I rang reception who said they could bring some to the room but that I would be charged 50THB? I complained about this as even the Premier Inns have milk in the room for tea/coffee. After this complaint I was told that they would bring it free of charge. This really shocked me - how can you have tea and coffee in a room but not milk? Location is good in terms of getting to the sky train but the hotel is located down a very very busy side street with lots of bikes/cars/ broken sidewalks. With a 5 year old it was a bit of a stressful walk every day to get to the main road as it is so so busy and hectic. I suppose, however, the hotel cannot do much about this.

Cleaning was done very late, despite marking the room for cleaning, i went out to town and came back several hours later, late afternoon. And the cleaner was just getting started.

the location is good and surrounded by many interested places. the side of the room is fair and clean is fair too.

Hall way is wet and smell bad.