The hot swimming pool and massaz were excellent
The buttons of steam bath were broken (but the steam bath works)
Very nice and friendly staff , restaurant with reasonable prices , excellent kitchen menu , excellent SPA - exception is only good little jacuzzi ,Offer good for its price.
Location - you don't have some local entertainment - you must go to Bansko. And in june , everything is closed.
Very friendly staff, clean, well decorated hotel, breakfast was very good. Nice quiet location. Spa facilities were very good, excellent masseuse.
Not exactly bad points, but the jacuzzi was just a bath with nozzles, only big enough for one person, a larger communal type would be better.
Everything was conform the description on booking.com
Maybe a physician near the pool, indicating some water-therapies, would be a good improvement. In fact, the warm mineral spring has a lot of medical indications.
The entire description of the hotel, posted on site, is real. a very good choise for a magnificent relaxing holiday.
Maybe a therapy program, using the thermal water under a phisician's supervision, would be a good improvement.
The receptionists were polite and kind. The rooms were clean and the kitchen had all the facilities.
The staff of the kitchen and bar was not polite and didn't speak english. The breakfast was poor. The pool was dirty and not as hot as described. The jacuzzi was really small and cold.
Perfectly furnished rooms with fireplace brand new facilities and very clean good spa centre
Pool is small when hotel is fully occupied firing the fireplace is additionally paid service
Apartment/room & spa, hotel facilities, food, cleaning and very amable staff who give us important information, silent place...
Location is not very well signed on street impact when you cam from different road direction to Banya...(in general street table semnalisation is write too small), at full capacity hotel parking is not too enough and for moment bad road (april 2009)....now roads are in working
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