The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Same problem with aeroplan
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Plussat: "fast and friendly checkin, fast boarding, easy transmit"
Plussat: "Overall Austrian was fine. Smaller plane and people were professional."
Miinukset: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Miinukset: "To arrive on time"
Miinukset: "Huge delay... :("
Plussat: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Miinukset: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Miinukset: "Short flight but not quite comfortable seats."
Miinukset: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Plussat: "New dream-liner from Wew to ORD"
Miinukset: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Miinukset: "Seats very hard and uncomfortable in economy"
Plussat: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Miinukset: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Plussat: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Miinukset: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Plussat: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Miinukset: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Miinukset: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Miinukset: "Food is appauling!"
Plussat: "Short flight, no major issues."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Speaking of friendly sky. Great!"
Plussat: "Everything. Keep up the good work."
Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."
Plussat: "Great experience, friendly crew!"
Plussat: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Miinukset: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Miinukset: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Plussat: "I loved the music while boarding the plane. All staff members were very nice."
Plussat: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Miinukset: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."
Plussat: "Drinks were included"
Miinukset: "No entertainment available not even to pay for. Wifi is overpriced"
Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Plussat: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Plussat: "The venue was overall ok"
Miinukset: "Flight was delayed"
Plussat: "Great crew, efficient boarding, on time"
Miinukset: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Plussat: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Plussat: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Miinukset: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Plussat: "They offered passangers ti move to raws that wete half empty so we will have more room."
Plussat: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Plussat: "that everything was in order - alles in ordnung, without much fuss."
Miinukset: "the passenegers - too much farting"
Plussat: "The female attendants were nice."
Miinukset: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Plussat: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plussat: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Miinukset: "Can't answer this question because everything was fantastic."
Flight was overbooked. Crew did a great job but passengers weren’t nice and really not patient. Flying in these times is not the best idea tbh.
short flight. everything went off without a problem
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Miinukset: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Plussat: "Missed flights due to driver not turned up at Bellano yesterday"
Miinukset: "We have a new flights"
Miinukset: "Poor customer service, was booked off twice without being informed."
Plussat: "The crew were nice and the service very good. The layover was short."
Miinukset: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Friendly crew"
Miinukset: "The proximity of the arriving and departing gates"
Miinukset: "Nothing to add?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."
Plussat: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Miinukset: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Miinukset: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Miinukset: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plussat: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Miinukset: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."
Miinukset: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."
Miinukset: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Plussat: "Munich airport is very well organized."
Miinukset: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Plussat: "Comfortable and clean plane. Flight was on time. Free drink!"
Miinukset: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plussat: "The crew was friendly and respectful."
Miinukset: "I wasn’t able to get my TV device to function properly"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Miinukset: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Plussat: "the crew was courteous, attentive, accommodating."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Miinukset: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Plussat: "The crew was very polite!"
Miinukset: "It felt really tight."
Plussat: "Didn't try the food."
Miinukset: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Plussat: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Miinukset: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Plussat: "Excellent service and attentive crew. Food was good and arrived on time."
Plussat: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Plussat: "my favorite airline"
Plussat: "everything on time on the right place with the right numbers ... perfect ;)"
Miinukset: "seats on LH435 from ORD to MUC too small and tight"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Couldn't sleep because of seating."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Miinukset: "Nothing. Flight was amazing"
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "KLM staff is great"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Good flight, arriving well on time."
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Easy to board and easy flight."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plussat: "Comfort economy well worth the extra."
Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Delay of over 2 hours, I had to take another flight in Sofia that I missed because of this delay. Asked to the crew information about the airport as i still was able to make it to my next flight when we landed at Sofia airport. However, crew wasn’t able to give information about anything, no one tried to help us. As readily we missed our other flight, where stranded at Sofia, had to find a hotel and had to book a bus to our final destination next day. Horrible experience.
This is a no frills flight. I was not expecting anything more and did not get anything more. No food, no water unless you purchase them. But it was a smooth boarding process and got the job done from point A to point B.
1h30 hour late with no infomraiotn in MAnshester Air port.very bad organisation
Fast, good loads in and out, totally worth of price.
Miinukset: "Big delay uncomfortable plane"
Plussat: "I liked that the flight was short."
Miinukset: "I didn't like that the flight attendants were wearing their badges flipped back so you can't see their names. In need that may be important."
Miinukset: "I tried to check in 24 hours before the flight and was unable to, resulting in a missed flight and hundreds of USD for another flight plus the cost to get to another airport"
Plussat: "Nothing. This was the worst experience ever"
Miinukset: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Plussat: "getting off"
Miinukset: "filthy plane, confused staff, cattle truck class. I bet people got comfier rides to aushvits. if only there were national carrier flying my route"
Plussat: "It was cheap, so, I won't complain."
Miinukset: "It was cheap, so, I won't complain."
Miinukset: "Central Naples to Central London lasted 16 hours door to door! No proper explanation is given as to when to expect the flight to depart even roughly. People were kept standing up, waiting. Vouchers given for refreshments were valid in two places, one of them outside the airport! Somebody who couldn't use her voucher wanted to use it on the plane and it was not accepted."
Miinukset: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Plussat: "New plane was comfortable."
Miinukset: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."
Plussat: "On time, newish planes Simple board ing"
Miinukset: "Ryanair deliberately seperates people traveling together in order to get them to fork out an extra 7€/person. They put us in 3E, 5E, 17E and 31E (all middle seats) yet we were on same reservation! Thankfully plane was not full so we were able to shuffle seats around. Strange business plan...."
Plussat: "The cost, timely boarding"
Miinukset: "Tight squeeze for a 6’1” guy"
Plussat: "Amazing that the can offer a decent flight for such a price"
Miinukset: "Seat space"
Plussat: "Humor of the pilot"
Miinukset: "One hour delay, which we had to be in the plane, and was VERY hot inside, like 35C+ and more. Total inappropriate. Noise from passengers. Tight places between seats in front of me and me. Tight places on seats between me and next passenger next to me. FastTrack was not so fast, didn't felt it is something special and priority for me and my wife. Had to wait with the rest of the passengers."
Miinukset: "The worst of all the budget airlines"
Miinukset: "Both our flights to and from Malta were delayed by 3 hours"
Plussat: "The price"
Miinukset: "The seats"
Miinukset: "The check-in kiosk was broken so weer could not print our boarding passes. We had to argue with the attendant to print the passes which almost made us late for our flight."
Plussat: "took off on time clean aircraft smiley crew"
Plussat: "On time."
Miinukset: "Can't choose seats without a fee"
Plussat: "The crew did hand us some paper towels when I asked for it."
Miinukset: "No tv and boarding was poor because it wasn't clear for someone that are new flyers. We also had to go outside to board and it was raining. No towels to dry off."
Plussat: "Attentive crew and departed on time."
Miinukset: "The seat was not the most comfortable (of course) and the 10EUR meal I bought was not good either."
Plussat: "Everything was quick and efficient from check in to baggage pickup."
Miinukset: "Crew was inconsistent. One allowed bigger cabin luggage and some are overly strict. Our luggage was within their requirement but required us to pay, 120 euros for 2 small cabin luggage. Get extra extra small cabin luggage if you decide to fly with RyanAir. They are unfair and rude!"
Miinukset: "3hr delayed."
Plussat: "Good price, adequate seats, space for our carry-on bags. No surprises!"
Miinukset: "Boarding involved a long wait standing in the tarmac in the sun."
Miinukset: "The plane was faulty so we had to change aircrafts and ended up leaving 2.5hours later than scheduled"
Plussat: "Will n"
Miinukset: "Will never fly with them again"
Plussat: "I liked the staff, the plane..."
Miinukset: "It would be nice to know in advance if the airport accepts mobile boarding ticket."
Plussat: "Crew is very friendly"
Miinukset: "Ryanair forces you to book seats in order to sit together."
Miinukset: "half hour delay for take off :( sitting in cabin- cant use loos until plane is up... uncomfortable"
Plussat: "They are taking 50 euro for only one bag while check in !!!!!!!!! Which is makes my angry ..... I bought the ticket cheap but I'm not statisfy with there service . I felt bad ideas about this company ."
Plussat: "Ryanair did a great job preparing guests for departure and keeping passengers updated on gate changes."
Miinukset: "The airplane had absolutely no temperature regulation and went from way too hot to absolutely freezing for a majority of the trip."
Plussat: "The flight was on time and I got a good seat despite not upgrading."
Miinukset: "Some passengers were noisy, but luckily I had earplugs."
Plussat: "Good deal with regard to basic airfare."
Miinukset: "The bag check lines were slow and the agent was unfriendly. We were told our luggage was okay for carry on - size and weight requirements were met- at bag check. At the gate, the agent tried to charge us 50 euros per bag. Outrageous!"
Plussat: "The ride wasn't bumpy, The pilot was careful and the weather was nice."
Miinukset: "Not enough leg room."
Miinukset: "Charging me for not checking in online when I was not notified to so"
Plussat: "The price of the flight and that they had direct from Barcelona to Sofia. Also that they gave us a free checked bag so that we did not have to carry it onto the already cramped plane."
Miinukset: "The boarding process was slow and late. When we booked the flight it was stated that we got a snack and water, but we had to pay for everything. Drinks were almost double that of other discount carriers that were more comfortable. Also, a very expensive box of chocolates, that we purchased as a gift, was stolen from one of our free checked bags, either in Barcelona or Bulgaria. We did not notice until we got home and unpacked."
Plussat: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Miinukset: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Plussat: "Planes are new."
Miinukset: "Ryaniar uses questionable practices to charge for services that are free on almost all other airlines. What is most offensive is not the fact that they charge but they make it difficult for passengers to reduce or avoid such fees."
Plussat: "Fast and cheap ! Really cool !!!"
Plussat: "Was lucky to have a spare seat even the plan was almost full. Good service ."
Miinukset: "Plane was late again . Only 40 minutes but seem to be a pattern."
Plussat: "Only flight from Edinburgh to Ireland that fit our time schedule."
Miinukset: "The outrageous add-on costs; e.g. having to pay for a boarding pass at the airport. We had been traveling around Scotland for ten days and on our last night we were at a place where we had no access to a printer. Also the cost of one piece of luggage seemed excessive - I would rather it had been included in the ticket price and paid up front."
Plussat: "Ryan Air is the worst airline. They rip off unassuming people by exorbitant charges at the airport."
Miinukset: "The customer service is nonexistent and the companies policies ar designed to take advantage of customers."