Halvat lennot Bansko

Plussat: "almost everything"
Miinukset: "Old entertainment system with no choice of movies"

Plussat: "Nothing"

Plussat: "Excellent service, onboard catering and transit facilities."
Miinukset: "No complaints."

Miinukset: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."

Plussat: "Everything was perfect!!! I have no remarks!!!"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Entertainment"
Miinukset: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."

Plussat: "Crew was friendly and helpful. Would choose Turkish Air again."
Miinukset: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."

Plussat: "Good personal movie choices"
Miinukset: "Taking a bus to plane"

Miinukset: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."

Plussat: "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."

Miinukset: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."

Plussat: "Food good movie selections and Nice staff"
Miinukset: "Nothing"

Plussat: "Food"
Miinukset: "Air conditioning was out upon boarding and went out again before landing"

Plussat: "The flight was smooth"
Miinukset: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"

Plussat: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."

Plussat: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Miinukset: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."

Plussat: "Service, food, entertainment is off the charts!"
Miinukset: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."

Miinukset: "Flight was cancelled and I was rebooked 24hrs later! Not okay!"

Plussat: "Nothing"
Miinukset: "The food was no good. The airplane was so hot sometimes I couldn't breathe"

Plussat: "The entertainment options, food, toiletry bag"
Miinukset: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."

Plussat: "The flight was on time, lots of amenities, comfortable seats"
Miinukset: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."

Plussat: "Service, food."
Miinukset: "Check in booth when we checked in bags were very difficult to deal with."

Plussat: "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."

Plussat: "Crew was helpful."
Miinukset: "No entertainment"

Miinukset: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"

Miinukset: "Food"

Plussat: "Many entertainment choices."
Miinukset: "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."

Plussat: "Comfort, good quality meal, on time"

Miinukset: "I did not like that it was a delay from 1 hour with the flight"

Miinukset: "This is the second time in a week Turkish Airlines are delaying my flight with no proper explanation on why this happened. Out of four flights, I had two delayed, and one was rescheduled half an hour ahead of time. Good thing I headed to the airport earlier. Turkish Airlines no more!!!"

Plussat: "Great service, great stewardess, overall great experience!!!"
Miinukset: "Loved it all"

Plussat: "Nice food, movies to watch, direct flight on time, what else to ask for"

Plussat: "I liked evereting!"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Courteous staff, new planes, comfort, great entertainment system"
Miinukset: "Lights in cabin, some little things like heasphones not working"

Plussat: "I won't fly this airline e"
Miinukset: "Everything was substandard"

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Not one thing"
Miinukset: "The steward and stewardesses Failed to control two drunk passengers who made the flight a nightmare for us all. The servers gave them five double whiskeys and then wondered why they were cursing and yelling - unbelievably unpleasant"

Plussat: "The seats were comfortable, the plane is modern and clean, equipped with usb charging ports, personal the interactive screen had many entertainment options, comfortable leg room, overhead storage bins were very spacious and crew members were polite."
Miinukset: "The flight was very uncomfortable because it was way too hot. When beverages were served they were not cold and the flight attendants offered little or no ice."

Plussat: "Nothing"
Miinukset: "My seat got changed without informing me- for a mother who occupied it before I even got to my seat. No space for my bag- the crew didn't help. I had to fight with passengers my self. Horrible experience"

Plussat: "Food, amenities, price and service excellent. They are in our top two preferred airlines"

Plussat: "Rverything"
Miinukset: "None"

Plussat: "The food and the flight attendants were great."
Miinukset: "Legroom was lacking in Economy. As someone who is tall, this was a problem for me but I endured it for the 1 hour in the air."

Plussat: "Being this was a last minute business trip, I felt that the overall experience was positive."

Plussat: "Fast boarding"
Miinukset: "No wifi on the plane"

Plussat: "Nothing"
Miinukset: "We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90."

Plussat: "FROM THE TURKISH DELIGHTS to the amazing choice of food and drinks all the movies to watch flying with turkish airlines was amazing!!! considering the prices for the tickets beat every airline out there and it was like a week before departure!! incredible just incredible no complaints at all!!"
Miinukset: "absolutely no complaints at all"

Miinukset: "The lack of on board entertainment was the thing that upset me the most."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Miinukset: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."

Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."

Plussat: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."

Miinukset: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Miinukset: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."

Miinukset: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Plussat: "The business cabin was excellent for a European airline."

Plussat: "On time, no complaints"

Plussat: "One of the crew members, a male, was very nice."
Miinukset: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."

Miinukset: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."

Plussat: "Nothing!"

Miinukset: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"

Plussat: "Munich airport is very well organized."

Miinukset: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"

Miinukset: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."

Plussat: "Special thank you to Mike from bussness class and others (sorry I don't have your names) to help me with oxygen. They make me feel good and super nice."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Miinukset: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."

Plussat: "on time"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Miinukset: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."

Plussat: "The crew was very polite!"
Miinukset: "It felt really tight."

Plussat: "Didn't try the food."
Miinukset: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."

Plussat: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Miinukset: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"

Miinukset: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"

Plussat: "General quality and competence."
Miinukset: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."

Plussat: "Food was better than American or Delta."
Miinukset: "Had a screaming baby during the whole flight. Not Lufthansa's fault though."

Plussat: "my favorite airline"

Plussat: "everything on time on the right place with the right numbers ... perfect ;)"
Miinukset: "seats on LH435 from ORD to MUC too small and tight"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Miinukset: "I would have liked more snacks passed in between meals. Our flight was delayed byv3 hours and we were starving by the latter end of the flight."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."

Miinukset: "Not enough space. Seats are way to small. No tv's on plane"

Plussat: "See above"
Miinukset: "See above."

Plussat: "The food"
Miinukset: "Was not offered a head set inlees it eas in thr blanket and pillow package. But was a nice flight snd srrvice. I injoyed the food."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "Very smooth flight. Caring and responsive cabin crew. Good food and entertainment."

Miinukset: "The gate was changed several times between the connecting flight from Boston to Sofia. There were no announcements!!! As a result my father (a senior citizen ) missed his connecting flight for Sofia, and was fined 75 euros for missing the flight!!!"

Plussat: "The aircraft crew was fantastic, caring. Great food and in flight entertainment. Staff assisted well with rescheduling the added flight leg."
Miinukset: "The only way to obtain information for this delayed due to weather flight is the Lufthansa 800 general line for the US. Each time we called for an update we were given different and misleading information depending on the clerk who answered the call. Including the flight has taken off when it was delayed for over a day. Lufthansa needs better English speaking Customer Service staff along with improved communication source to provide consistent answered on flight statuses."

Miinukset: "My flight got canceled and there was no organization from Luftganza side to help the passengers find a hotel No one was telling you anything , no communication between the staff and passengers"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "Very friendly crew, prompt service, smooth flight, clean airplane and the inflight entertainment was nice too. Love the cams on the airplane, to see what's going on outside"
Miinukset: "The de-icing took some time but obviously it's for everybody's safety, but it did delay us, as well as the ownerless luggage that had to be removed from the airplane. I do appreciate LH making safety their priority"

Miinukset: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Plussat: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Miinukset: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."

Plussat: "All flights were on schedule"

Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Plussat: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Miinukset: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Miinukset: "We had a delay of nearly two hours."

Plussat: "Direct connection"
Miinukset: "Meal is horrible"

Miinukset: "Cancel it"

Miinukset: "Flight significantly delayed so as to almost miss my onward flight to SFO."

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "Non"
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"

Plussat: "Was a fine solid flight by Austrian."

Plussat: "Personal entertainment screens, average choice of movies."
Miinukset: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Speaking of friendly sky. Great!"

Plussat: "Great experience, friendly crew!"

Plussat: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Plussat: "The direct flight' and the comfortable seat"

Plussat: "Good place for the legs"
Miinukset: "Food"

Miinukset: "The vegetarian meal was OK"

Plussat: "Drinks were included"
Miinukset: "No entertainment available not even to pay for. Wifi is overpriced"

Plussat: "Nice staff. efficient."

Miinukset: "Poor service, will not fly again with this airline"

Plussat: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."

Plussat: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."

Plussat: "Food, entertainment."
Miinukset: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."

Plussat: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."

Miinukset: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"

Miinukset: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"

Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Plussat: "Everything seemed all right"

Plussat: "Excellent personnel. Will use Austrian Airlines again!"

Plussat: "On time, friendly staff"

Plussat: "It was a nice surprise that they don't charge for alcohol, even I didn't order any. Just the fact that they aren't greedy!!! Second is that the staff is really friendly, the seats are comfy... Many choices of tv and movies"
Miinukset: "Nothing!!! Everything was great!!! And specially the Vienna airport!!! Supper compy"

Plussat: "safe flight"
Miinukset: "it's the 21st century but the aircraft has no audio/video system. Not even a USB port to charge devices or allow using my own entertainment device."

Plussat: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Miinukset: "Nothing!"

Plussat: "I like to increase the check-in weight from 23kg to 30kg like Turkish airlines."
Miinukset: "The repeated questions from the check-in why i have at the same time shenghen visa and residence permit."

Plussat: "Nothing."
Miinukset: "bad attention. No vegetarian food. Minimum space between seats. Bathroom decomposed before leaving."

Plussat: "My seat"
Miinukset: "I am vegeterian and they served me meat twice. At the first time they forgot to serve me food while I was at the restroom. It took me a while to reach their attention and I started my meal when everyone finished."

Plussat: "Getting off the plane! Never to return!!"
Miinukset: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."

Miinukset: "Miles and more didn't register my points for the brussels to Vienna leg!"

Plussat: "The only thing I liked is the fact I could get on a flight and get home the same day."
Miinukset: "Because of a delay on a previous flight, I missed my original flight and while I was waiting to board, I called Austrian on the phone to advise them of the delay, so they can protect me on the last flight for the day. The agent refused to do so and advised me to take care of it in Vienna as I was flying on an award ticket and there was no more availability. When I got to the airport in Vienna, I was told the flight was overbooked and they can only guarantee flights the following morning, which wouldn't have worked for me due to other engagements. I was put on a standby list and was told I was #1. When I inquired why they weren't proactive in rebooking people instead of waiting to be told the obvious, I was countered that even if they were to do that, there would be no seats, which was false as I was told over the phone there were still a few seats left at that time. Overall, a horrible way to handle things by Austrian, especially given my Star Alliance Gold status."

Plussat: "Friendly service, clean planes"

Plussat: "Everything was OK."

Miinukset: "Ground staff in Detroit and Vienna: - sent us to hotel that didn’t have rooms for us (although they had hours to verify which hotels had rooms available in the area). - They showed up late the next morning. - Austrian Airlines staff in Vienna apparently were unavailable for at least 2 hours to arrange our flight. - The local staff were unwilling to give me a car rental voucher (under the false pretense that the roads were unsafe)."

Miinukset: "no leg room............."

Plussat: "Everything was very good."
Miinukset: "Everything was very good."

Plussat: "The crew were truly excellent and gave great service throughout a long flight. My thanks to them. My thanks also for the safe journey and on schedule (actually better than on schedule) arrival. Best regards, Brian."

Miinukset: "The plane was very hot"

Plussat: "Nothing"
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Plussat: "My seat at the window was great and the staff really friendly and courteous!"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Miinukset: "The movie selection did not seem extremely varied."

Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plussat: "Nice flight, nice crew, and a nice experience."

Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"

Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."

Plussat: "Thankful for coffee being served without charge. Not all airlines do that."

Plussat: "good service"

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Nothing"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "delayed"

Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Service of the staff was great"
Miinukset: "Turbulence, with all our technology we still cannot avoid this?"

Miinukset: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Plussat: "Overall, good flight"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Miinukset: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."

Plussat: "the hostess was nice"
Miinukset: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Plussat: "The interface of shows and movies,"
Miinukset: "They dont have subtitules in spanish"

Plussat: "Loved the crew and the food and the best in flight entertainment to date. Also was super comfortable. Super recommend for long haul!"

Plussat: "Crew was very good. On time, luggage arrived on time too. Glad fhat the movies and music worked this time--first time in last few flights. Anytime there are no hitches, its a good flight (most do have hitches)."
Miinukset: "Simply uncomfortable--no way around it. Food is 'meh'. Boarding in Schipol was a challenge--it was hard to find out what gate to go to, i had to investigate to get hints. Entertainment system worked on this flight, but that's the first time in my last 3 cross-Atlantic trips."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."