Bansko hotellia

Plussat: Truly a five star hotel. Very close to the spope. Very good service at the ski room. It made skiing so much easier. Good and diverse food, only quality products. Very nice staff, always ready to help. Nice spa, a large variety of saunas.

Miinukset: The spa program could have been longer, it closed at 21:00 and we felt like staing longer and relax after a ski day. Dinner could have started at 18:00, we were a little bit to hungry by 19:00. Not really children friendly. The kid's club is for small children, a nine year old had nothing to do, and children under 14 are not even allowed in the spa, except the swimming pool area.

Plussat: Great variety of food

Plussat: Filling like at home

Plussat: Location,SPA

Miinukset: Very deformed and uncomfortable bed, Bad smell from the main restaurant especially during dinner,staff not very helpful

Plussat: Uskomaton henkilökunta joka piti koko ajan huolen, että kaikki on hyvin ja jos jotain tarvitsimme niin pidettiin huolta että se asia hoidettiin. Tarjosivat paljon enemmän apua erilaisissa käytännön asioissa (mm. suksien säilytys Gondoli-hissin juurella ) mitä normaali hotelli.

Miinukset: Wi-Fi OK, kelpaa hyvin mutta aina voisi olla parempi.

Plussat: Breakfast was great The hotel offering to eat in the near restaurant in 20% discount the the restaurant is good Same with massage , 20% discount in the hotel, great deal !!!

Plussat: Staff is friendly. Breakfast is ok just what you need for the begginig of day but not so diverse. Eggs, cheese, salami, bread, sweet, one type of fruit, coffee, orange juice, water. The room was warm and internet was good. We didn't use the spa

Miinukset: There is no elevator/lift. I had and injury while skiing and hurt my knee so it was very hard to get to the 3rd floor only by stairs. As a guest you have 20% discount on lunch and dinner but as I needed room service because I had broken my knee and could't go down the stairs, they didn't give me the discount. I don't know why. The room on the third floor is very small and if you want to get to the bed you have to bend otherwise you will hit your head cos the roof is very low. (did the hitting part many times :) We had a jacuzzi but it was broken.

Plussat: Good location, friendly staff and a nice hotel. Very good value for money

Miinukset: Nothing

Plussat: Very friendly staff and clean room.

Plussat: Absolutely wonderful ,very friendly and a great breakfast

Plussat: Nice staff - offered pick up and drop off at bus station which was very much appreciated! Very attentive to our needs and eager to please. Good coffee machine at breakfast. Great view from rooms on 1st and 3rd floor (they showed us both rooms so we could choose)

Miinukset: The weights and machinery at the 'gym' were rusty and not appealing to use. They are just sitting beside the indoor pool, not in a separate room.

Plussat: Breakfast and spa facilities

Miinukset: It’s a bit warm

Plussat: Avoid at all cost. Go somewhere else. This is not a 5 star hotel. I did not like anything about this hotel.

Miinukset: This is an improvised facility not a real hotel. Filthy worn out spa. Crowded, smelly and yes improvised. The bed was uncomfortable and the mattress was curved in the middle. The staff was passive aggressive and countered every request. The waiters at breakfast were especially rude to guests and removed their dishes full of food when we went to pour drinks. Probably because they also hate the place they work in. The poor cleaning ladies brought chocolates every day to try and counter some of the deficiencies of the hotel but to no avail. This is a scam. The entire hotel smells of worn ski boots. The stink goes all the way to the rooms. I warn all visitors to Bansko to refuse to go to this horrible establishment.

Plussat: Everything was perfect. Thank you!

Miinukset: Animals without a master in the lobby of the hotel

Plussat: Spa and breakfast are very nice and good

Miinukset: it was too hot in the hotel

Plussat: Great location,big rooms, friendly and very helpful staff. delicios food. We couldn't find the parking and the girl from the reception came with us with the car to show us where was it exactly(streets are a bit confusing în Bansko). We had an early check out so the staff prepeared us a breakfast to GO at 5 am. The half board wasnt tipical..the hotel has an a la carte menu to choose from with lota of choices.

Plussat: I liked very much the food , the staff is very friendly , the location is perfect, rooms are cozy . Best hotel in Bansko . See you next year !!

Miinukset: The sheets were not changed during our stay ( we’ve stayed 7 nights) and the towels were changed only once

Plussat: Very good dinner and breakfast, staff ok, great deal for money, clean at arrival, recommend to clean the room more often during the stay.

Miinukset: They should clean the room more often and change the towels also. Just once in 7 days is not enough.

Plussat: Very nice staff and perfect location. We were upgraded free of charge for Luxe room instead of Standart room, a pleasant surprise. Great breakfast: mekitsi is a must to try.

Miinukset: Would have preferred lamp bulbs in warm lightning instead of cold white one.

Plussat: Staff were lovely, room was great especially the bath, restaurant was good. Overall I would recommend this place.

Miinukset: Shuttle driver forgot to pick us up on the last day and was often on his phone while driving Flashing fairy lights outside room and curtains that didn't block the window wasn't great but we managed to unplug the fairy lights by climbing out the window

Plussat: The staff was so warm and attentive, the food that was included in the price was sooooo delicious and definitely was a great touch to everything. Liked that the rooms were very cozy and warm, also the location is nice and quite, right by the city square. Would come again!

Miinukset: The shower didn’t work properly, and the towels weren’t changed not even once during the whole stay, but other than that everything was great!

Plussat: Everything was perfect: big room and clean, great food, very nice employees...

Miinukset: I don’t have nothing to claim:).

Plussat: Nice clean rooms with character, in the centre of Bansko.

Miinukset: More choices in breakfast would be appreciated.

Plussat: Spa was amazing

Miinukset: Breakfast wasnt The BEST but average according yo bulgarian standarts

Plussat: Typical Bansko style. Great location, just 5 min walk to gondola. Very clean swimming pool with hot water. Good breakfast with fresh fruits and vegetables. Well heated rooms and comfortable beds.

Miinukset: The fireplace in the lobby was not lit which was strange given that it was midseason and the hotel was fully booked. It would have been nice to spend some time in the lobby after a day of skiing.

Plussat: SPA was amazing, rooms are rather authentic and overall atmosphere is cozy. Staff is very welcoming.

Miinukset: Breakfast could be a little better.

Plussat: Big room, good cleaning, sauna is great!

Miinukset: Breakfast can be better. Coffee from breakfast also can be better.

Plussat: It is amazing hotel, which is situated a little bit far from Bansko center, but instead you have marvelous views from your window. There is great SPA zone, very clean and spacious. Breakfast is prepared from high quality products.

Miinukset: The only one minus is the children's room, it was bad equipped and the majority of the toys were broken. It would be better a person to stay to control the order there and organize some activities for children, may be several hours per day.

Plussat: Excellent indoor pool, delicious breakfast, friendly staff, great reception, spacious and clean apartment.

Miinukset: Check in after 15.00 Check out untill 11.00

Plussat: Näkymästä, palvelusta, spa-alueesta. Ruoka oli hyvää, loistava aamiainen! Hinta-laatusuhde todella hyvä! Rauhallista nukkua, tyylikäs sisustus, keittomahdollisuus. Kylpytakit ja tossut kuuluivat kaikille majoittujille. Kielitaitoinen Henkilökunta kertoi mielellään palveluista ja kaupungista. Toivotti uudelleen tervetulleeksi.

Miinukset: Kylpyammeen vedet valui lattialle käytävälle. Ei voinut käyttää kylpyammetta.

Plussat: The apartment was warm and clean and the pool too. The receptionsts were very kind and helpful. The breakfast was very good with good quality products.

Miinukset: We had the tree bedroom apartment. There was one sofa for two and only two very uncomfortable armchairs so we couldn't sat all together.

Plussat: Kaunis, siisti ja tilava huoneisto, jonka parvekkeelta oli upea näköala kaupungin ylle ja vuoristoon. Ystävällinen ja kielitaitoinen henkilökunta, hyvä ruoka ja iso uima-allas.

Plussat: The location of the hotel was so close to the gondola and the middle of town. The hotel has a jacuzzi and sauna room for after hitting the slopes all day. Staff were helpful with booking taxis and recommending ski schools etc.

Plussat: very friendly staff, and very good owner

Miinukset: Nothing

Plussat: Location

Miinukset: Stray dogs barking every night. No sleep. Rooms too hot

Plussat: Spotlessly clean, good location within easy walking distance of the Gondola, nice restaurant downstairs with good food at typically low prices. All staff are very helpful. They'll organise your transfers and local transport if needed, on request. Fantastic prices represent excellent value for money. It has a free sauna, jacuzzi and very basic gym but it's included so just an added bonus. Free ski/board/boot drying room. Even paying considerably more I could not find better standards or faculties which is why I'm going to book my 3rd return to Hotel Dumanov

Miinukset: NOTHING REALLY but being very picky here but in the interests of useful feedback, the shower over bath would benefit from a screen or curtain but that's just my personal preference

Plussat: The approach of the staff Very helpful

Miinukset: Can't think of anything

Plussat: Location amazing for gondola. Close to restaurants and local amenities.

Miinukset: Staff’s English not great so had an issue getting bathroom light fixed when it broke. This was resolved within the day.

Plussat: Sijainniltaan erinomainen, rauhallinen ja siisti hotelli, missä kaikki toimi sovitusti ja luotettavasti. Ilmapiiriltään miellyttävä ja rentouttava. Perhehotellin osaava ja ystävällinen henkilökunta saivat vieraan viihtymään.

Plussat: We had a very short stay at your hotel, one night only on a business trip, therefore had no time to see or use the full facilities. However, the staff were pleasant and the room well provided, clean and comfortable. I will return on another occasion.

Miinukset: No complaints.

Plussat: It’s location and spa facilities

Miinukset: Staff didn’t smile. No iron or tea making facilities in room. Breakfast wasn’t good.

Plussat: solid breakfast. Pleasant stuff. Huge apartment. Hot pool was excellent.

Miinukset: Charging extra for kids bath robe. Not so quality food. Place needs refurbishment as it is not maintained properly. Bad and pillows are not comfortable and there is no variety and I could not move my neck due to that.

Miinukset: We could not sleep because of Astera's noisy and illmannered guests!

Plussat: It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair

Miinukset: Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.

Plussat: Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities

Miinukset: The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount

Plussat: beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.

Plussat: - Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna

Miinukset: - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel

Plussat: Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok.

Miinukset: It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.

Plussat: We were quickly checked in and the apartment was nice and spacious with a good view.

Miinukset: It was way too hot in the hotel even though it was winter.

Plussat: Nothing

Miinukset: Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann

Plussat: The hotel room was large and spacious but lacked any charm or personality

Miinukset: The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!

Plussat: Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks!

Miinukset: The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.

Plussat: Nice clean, comfortable, good sized room and bathroom with great hot shower. Breakfast was fantastic, as well as the service, friendly and conscientious.

Miinukset: Nothing to dislike, basic accommodation at good value.

Plussat: - Location was very good. - Rooms were cleaned every day - Breakfast was very good

Miinukset: - Could offer some additional facilities such as hairdrier - Could provide some suggestions for getting around

Plussat: Great hosting, really good value for the price.

Plussat: Friendly staff. Good value for money

Plussat: -nice and clean hotel -nice hosts -close to the city center -close to Bansko Gondola Ski lift, arround 10 min by walk

Plussat: NA

Miinukset: The fact that the staff requested to my friends after I left for them to pay my breakfast. When I checked out the owner said that everything is ok but when all my friends wanted to leave the requested breakfast charge for 4 days.

Plussat: Most of the staff were very friendly and the rooms were clean.

Miinukset: Its far out from the city center and doesnt have good heating. They have one restaurant and its food isnt what i would call quality. The jaccuzi itself isnt even nearly hot enough and the pool table is very poorly maintained. One of the receptionists when i complained about the heating gave me attitude even though i was politle and we booked a large room while our friends booked the small room and we paid more but when we arrived they gave both parties the same size room. Overall for the same money there are allot of better places down town in Bansko.

Plussat: Staff was very calm and friendly. The barbecue is fantastic. The spa center is quite decent. Good value for money.

Miinukset: Locations is not good. Some part of the hotel the rooms are very gold. They need to improve that a bit.

Plussat: It's good value for money. Quite place with big rooms spa and a nice breakfast.

Miinukset: The rooms needed some maintenance. Out of 8 heat radiators only 2 of them worked and the place was chilly. Called the receptionist, but it was like see knew because see send the house keeper with 2 portable ones. A couple of broken things in pics that should be replaced. When you have the spa so far from the room it's better to offer there at least towels. It's not nice to make guests carry all their staff all the way there and carry them back wet, all the way to their room afterwards. Finally, the wifi reception in our room (301) was terrible or actually non existing.

Plussat: The location in walking distance to the ski lift, ensuite kitchenette facilities, amenities such as the jaccuzzi and sauna, the friendly and helpful staff

Miinukset: The linen could have been cleaner, especially the coverings for the blankets. Otherwise, everything was fine.

Plussat: -nice staff -good breakfast -having facilities in the apartment (microwave, toaster, fridge etc) -having kitchenware as well (plates, cups etc) -warm and cosy

Miinukset: -wi-fi connection was pretty bad at the uppermost floor

Plussat: Lovely warm rooms, hot water at all times. Comfy beds.

Miinukset: We chose an apartment so we could cook occasionally, however on arrival there were very few items in the kitchen and although they bought us some mugs and a saucepan stated that we could not cook because of the smell.

Plussat: Hospitality

Miinukset: Furnishment is old, beds’r not comfortable, shared places is so narrowed that doesnt look like a hotel

Plussat: The room was cleaned every day, sometimes at odd times, but it was anyway. Room temperature can be regulated manually-no central heating for shower water or room air. Bed was okay, bed sheets were okay. Breakfast - 6/10

Miinukset: I dont usually write reviews. The very first second we opened the door of the hotel, the owner, a very big fuy, jumped out of nowhere to say that they were waiting for us, and immediately stopped and asked:"are you going to pay me?". And we said we needed at least a moment or two, to get our bags in the room off our shoulders. The shower had a separate water heater, which was so small, a 3 minute shower already wastes the warm reserve. The breakfast was okayish, not so rich. One morning we went to eat, and some guy started to run and yell around us to give him some kind of a ticket for the breakfast we didnt even had an idea for-he said the owner should have given it to us at the end of the chaos. The room was supposed to have a kitchen. The "kitchen area" had no pans or anything that helps in cooking. Aditionally, the owner knocked one day on our door, asking if we cooked something, like it was forbidden, saying that he searches the guests around that were cooking, because it smelled. (1. It didnt smell at all., 2. Why put a kitchen if you dont want others to COOK????. 3. we asked for a pan and he said he doesnt give kitchen ornaments like pans.) The room smelled like cigarettes. Parking was in front of hotel, some days too full, you should take care of your car on your own on those days. The spa centre was very, very poor. The steam room smells like old, uncleaned mold. The jacuzzi had dirty water, uncleaned for years. Also, i have asked priorly to coming in Bansko, if there is a hairdryer in the room. They said yes. It ended up NOT HAVING one, but needing to go to reception, ask for it, wait for it if it is not taken by another room, take it, blow your hair, and immediately return it again. So, so not count on any hair dryer. The room was said on booking to have a garden view, which didnt. The "garden" was actually a wall. The room was looking so more spacious on booking. The TV is from 1970's, is not working.

Plussat: We stayed only for 1 night but the price and cleanliness of the rooms were quite good, also the owners and staff are very kind. They do know the importance of a good review and try their best. The hotel is quite close to the center like 5 mins. walk or may be closer.

Miinukset: No elevator, had to walk 3 floors with the luggages. Also can’t say that the breakfast is rich and tasty but that’s understandable compared to the price we payed.

Plussat: The location was very close to the lift, super market and casino. The staff were super helpful and friendly

Miinukset: Too many stairs

Plussat: Everything was fine, very kind atmosphere

Miinukset: A bit far from the gondola, but the shuttles made up for it

Plussat: great slopes great food great people great ski hire companies great instuctors great hotel great apre ski

Miinukset: I loved everything the only sad thing was I wanted to bring all the street dogs home, they are so friendly

Miinukset: The poor condition of the roads and very poor condition of the surrounding grounds

Plussat: Good value for money and exceptionally clean Very comfy beds

Miinukset: Although it’s a short walk to the busy centre it was a dark road to walk on at nighttime Happy hour should be 50% off not just 30%

Plussat: The hotel is exactly like the pictures, Our room was huge like a little apartment, the housekeepers would come everyday, the breakfast was also really nice with a lot of options. The location is great really close to the center of Bansko and the old town ( walking distance/ we never used a taxi!) very friendly stuff especially the guy in the reception and the bar were always kind and very helpful.

Miinukset: The only thing that kind of bothered us is that during the afternoons, the pool and the spa area was so crowded( children screaming and running around) that you couldn’t actually relax. So I recommend visiting the spa area in the morning/noon in order fully enjoy this beautiful pool :)

Plussat: Very nice food buffet morning and evening. Nice spa facilities Free bus to the gondola

Miinukset: Bed not comfy Swimming pool very cold Extra charge for jacuzzi

Plussat: breakfast, spa satisfactory, the water in smimming pool quite cool for the season of Winter

Miinukset: In common areas (lobby bar and reception area) it was cold enough,as there was no central heating.