Bansko hotellia

Plussat: The room and th view was excellent! They upgraded me to mountain view room and that made my experience so much more awesome!

Miinukset: Only if they could have allowed me to check out an hour later, since i had to wait for my transport and i was having trouble walking due to injured knee.

Plussat: Everything

Miinukset: no such thing.

Plussat: everything the best

Plussat: Filling like at home

Plussat: Uskomaton henkilökunta joka piti koko ajan huolen, että kaikki on hyvin ja jos jotain tarvitsimme niin pidettiin huolta että se asia hoidettiin. Tarjosivat paljon enemmän apua erilaisissa käytännön asioissa (mm. suksien säilytys Gondoli-hissin juurella ) mitä normaali hotelli.

Miinukset: Wi-Fi OK, kelpaa hyvin mutta aina voisi olla parempi.

Plussat: Friendly staff, excellent location, clean and spacious rooms, delicious breakfast and convenient spa facilities.

Plussat: Great location and good restaurant. The room is comfortable and the staff friendly

Miinukset: Pool and hot tub maintenance were not in their best condition

Plussat: It was cleen

Miinukset: Good staff, and very good location

Plussat: Location

Miinukset: Spa center is small and not very pleasant.

Plussat: The room was spacious, very clean and very nice. The bed was big and very comfortable. The staff was very friendly and it was no problem to find a space to park. The location is also very good, just next to the main street, not far from the city center and close to the lift.

Miinukset: The water in the jacuzzi was not very clean. The breakfast could be a bit better with bigger choice of fruits, bread and tee and also fresher, but was still okay and enough.

Plussat: Spacious room and bathroom, really comfortable and clean. The spa facilities also good. Breakfast in variety(not homemade).

Miinukset: bathroom door needs renovation, jacuzzi in room was not working

Plussat: Nice staff - offered pick up and drop off at bus station which was very much appreciated! Very attentive to our needs and eager to please. Good coffee machine at breakfast. Great view from rooms on 1st and 3rd floor (they showed us both rooms so we could choose)

Miinukset: The weights and machinery at the 'gym' were rusty and not appealing to use. They are just sitting beside the indoor pool, not in a separate room.

Plussat: It was good

Plussat: Everything was great, clean room, delicious food, big spa.

Plussat: We stayed at a really spacious, every day cleaned, modern decorated two bedroom apartment with our young children.The children loved the small presents they found on their beds as a welcome and the adults the wine! The breakfast was superb with great variety and quite many fresh and organic products. The pool and the other facilities are well organised,have easy access, the pool water is at a satisfactory temperature. Safe pool area for young children but always need a supervision. Lovely playground outside the hotel. We definitely want to visit it again!

Miinukset: It was late October and the weather was fine, but we felt a little bit chilly in the apartment at night because the heat was off. We needed more blankets but it was difficult to ask for that in the middle of the night (no extra blankets in the room). On Sunday night pool's water felt colder than on Saturday.

Plussat: The room was clean and comfortable, the SPA was wonderful,the stuff -kind and profesional !

Plussat: Decoration

Plussat: Very nice hotel for spending a weekend in Bansko. The included n the price breakfast and dinner definitely exceeded my expectations. Location is great.

Plussat: Excellent location, right on the main square Parking in underground garage 2 min on foot from the hotel Very polite staff Room very nice and extremely clean Bathroom immaculate Breakfast and Dinner wide choice, everything homemade and very tasty

Miinukset: Nothing

Plussat: Staff is great! Very helpful, smiley and responsive. They let us choose room, offered to reserve table in the restaurant. Dinner and breakfast were delicious. Everything was great! This was my second stay and definitely I would come again!

Miinukset: There was some problem with one of the buttons of the shower.

Plussat: Everything was very good. Food, furnishing, shower, mattress - excellent! We had to go early, and they made the breakfast half an hour earlier than scheduled.

Plussat: Nice clean rooms with character, in the centre of Bansko.

Miinukset: More choices in breakfast would be appreciated.

Plussat: Nice place. Clean rooms, good food, small but very clean pool and spa center.

Miinukset: Teppidarium didn't work, Russian sauna doesn't working.

Plussat: Extremely friendly staff. Great SPA area. Tasty restaurant

Plussat: To be honest the hotel was the best 3 stars hotel I have ever been . It's a bit far from 4 stars hotel eventought it has 4 stars , but if we are talking about 3 stars hotel , yes I can highly recommend it . All facilities were working good during my visit . The staff were polite and friendly. My apartment's view was very beautiful . Yes very nice and real 3 stars hotel .

Miinukset: The restaurant is a bit expensive then more of city's restaurants . I don't think it's worth it .

Plussat: Friendly staff, clean room, nice SPA, good restaurant with delicious food and normal prices

Miinukset: Too noisy when the guests close the rooms' doors and walking on the corridor

Plussat: It is a very nice hotel in the central street in Bansko. The hotel is old but very well maintained. There are no signs that it is an old building. It is extremely well maintained. The rooms and the public areas were extremely clean. The rooms were very warm all the time and there was warm water all day long. Bathrooms were brand new. The spa has a swimming pool, hot tub, sauna, steam room, ice to cool off. All the spa areas were very clean and they provided you with bath robes in the room apart from your regular towels to use in the spa. There is also a fully equipped and fully functional gym which was a nice surprise that it was working free of charge. Breakfast was very nice with a large variety. Also the restaurant in the hotel was very nice with very warm staff. There is parking space in front of the hotel. I would definitely recommend it. The lobby has a nice fireplace and sofas for you to relax and chill. (As we were told by the staff, the lack of reviews is due to the recent change in the administration/ownership of the hotel)

Miinukset: Not much negative to say. The only downside was that not all of the staff was fluent in English and we had some difficulty in communicating with some of them. But even then, they tried their best to help us and solve anything that occurred.

Plussat: Lovely view from the balcony towards Pirin mountain. The SPA center had а pool with warm water, a hot tub/pool with hot water, 2 saunas, massages. Location is good - on a walking distance (10 min) from the center of Bansko. Staff was ok. There was always someone on the reception. Cleanliness was ok. There is a small supermarket nearby and also the hotel has a restaurant on the ground floor. The food for breakfast was good.

Miinukset: We had only one working power socket in the room (room for 3 people). The coffee machine at breakfast didn't make good coffee. The water in the pools is not mineral and smelled of chlorine.

Plussat: Location, staff, cleanness, comfort It's a very good hotel and amazing people there!

Miinukset: Nothing. Dumanov was beyond my expectations.

Miinukset: Breakfast is not good. Missing shower curtain Bedsheets weren't replaced, only rearranged

Plussat: The receptionist is super friendly and welcoming, I will return to Dumanov soon without a doubt! Brilliant for a budget hotel located in an excellent location!

Plussat: The location of the hotel was so close to the gondola and the middle of town. The hotel has a jacuzzi and sauna room for after hitting the slopes all day. Staff were helpful with booking taxis and recommending ski schools etc.

Plussat: Location

Miinukset: Stray dogs barking every night. No sleep. Rooms too hot

Plussat: Spotlessly clean, good location within easy walking distance of the Gondola, nice restaurant downstairs with good food at typically low prices. All staff are very helpful. They'll organise your transfers and local transport if needed, on request. Fantastic prices represent excellent value for money. It has a free sauna, jacuzzi and very basic gym but it's included so just an added bonus. Free ski/board/boot drying room. Even paying considerably more I could not find better standards or faculties which is why I'm going to book my 3rd return to Hotel Dumanov

Miinukset: NOTHING REALLY but being very picky here but in the interests of useful feedback, the shower over bath would benefit from a screen or curtain but that's just my personal preference

Plussat: The approach of the staff Very helpful

Miinukset: Can't think of anything

Plussat: Sijainniltaan erinomainen, rauhallinen ja siisti hotelli, missä kaikki toimi sovitusti ja luotettavasti. Ilmapiiriltään miellyttävä ja rentouttava. Perhehotellin osaava ja ystävällinen henkilökunta saivat vieraan viihtymään.

Plussat: We had a very short stay at your hotel, one night only on a business trip, therefore had no time to see or use the full facilities. However, the staff were pleasant and the room well provided, clean and comfortable. I will return on another occasion.

Miinukset: No complaints.

Plussat: Everything else was exelent. Restoran is quite good and prices are fair.

Miinukset: Beds were quite hard. This is only thing that I have disliked.

Plussat: A new hotel with big rooms a new facilities. great for big family A very big pool with fitting room and more. Good breakfast. Nice view

Miinukset: Far from center You need to stay few min after checkout to check the room - we forgot something and the hotel didn't inform us

Plussat: Näkymästä, palvelusta, spa-alueesta. Ruoka oli hyvää, loistava aamiainen! Hinta-laatusuhde todella hyvä! Rauhallista nukkua, tyylikäs sisustus, keittomahdollisuus. Kylpytakit ja tossut kuuluivat kaikille majoittujille. Kielitaitoinen Henkilökunta kertoi mielellään palveluista ja kaupungista. Toivotti uudelleen tervetulleeksi.

Miinukset: Kylpyammeen vedet valui lattialle käytävälle. Ei voinut käyttää kylpyammetta.

Plussat: An excellent and big apartment with a full kitchen (keep in mind that if you need cookware, it's cheaper to buy it, rather than rent it from the hotel - 25 EUR surcharge) very warm and comfy. Great breakfast and tasty food in the restaurant with attentive staff, nice pool, which was big enough offseason, maybe too small when in season. The receptionist was top notch.

Miinukset: Credit card "authorization" amounting to 50% of the price for the stay 2 weeks before arrival, pretty much like prepayment even though they don't declare it as such. The management should think about making it more visible they are putting a hold on your money before reservation. More features for children are needed. The pillows were too thin and soft. The last 100 meters of the road leading the hotel is a shame for the hotels in the area and the municipality.

Plussat: The hotel is good for the value. The SPA centre is ok, but not big enough. The Jacuzzi was small for so many people and not very clean. The breakfast was good. The apartment for 4 persons was very nice, with wonderful view.

Miinukset: The Jakuzii was not clean.

Plussat: Even though it wasnt perfect I would go again and I I definately recommend this place. The view was spectacular. The staff very friendly and well educated. The spa zone is brand new, spacious enough, and good taste. The breakfast was absolutely wonderful. The location if you are willing to walk a bit or take the car up and down is not that bad.

Miinukset: Shower head was broken. Pool was closed (I had been warned by the hotel that it would be from 5 pm and when we got there we were told it would be from 1 pm). The corridors were quite cold (but it could be because it was low season and the hotel was not at full capacity). The street to get to the hotel is full of holes and not very well indicated.

Plussat: Kaunis, siisti ja tilava huoneisto, jonka parvekkeelta oli upea näköala kaupungin ylle ja vuoristoon. Ystävällinen ja kielitaitoinen henkilökunta, hyvä ruoka ja iso uima-allas.

Plussat: Staff friendly, it is not in center of old town but within easy walking distance, spacious and clean, nice view of the mountains in our room.

Miinukset: Bathroom is designed a bit weird so there is no leg room between toilet and bathtub... dont except to cook as although there is a cooker there is no pots, knife nor chopping broad... the kitchen is not equipped for anyone to cook...

Plussat: The Chef

Plussat: The apartment was very big. The living room had a very nice fire place (we did not use it but guess in the winter it is very cosy). There was a small kitchen in the living room on which the guests can prepare food. Very good prices in the summer.

Miinukset: The breakfast was decent but not outstanding. I would recommend preparing your own breakfast with products from the supermarket. This way you can decide on the quality of the products. The room was below the street level - no view.

Plussat: Buffet breakfast was substantial with a lot of choice. Cereals, fruits, cooked breakfasts , salads etc. The facilities were amazing with outdoor (cold) and indoor (heated) pool, spa . steam room, sauna, fitness. Massages (extra cost of course). The staff were friendly and helpful. Location is good if you have a car. Good value.

Miinukset: Room was small ( we probably had the cheapest room), no table or chairs so had to eat standing up or on the bed. Breakfast in the restaurant could have been tastier.

Plussat: lovely place, overlooking the mountains.

Miinukset: nothing

Plussat: Breakfast was outstanding

Miinukset: Would have liked a table in the room

Plussat: Very nice location, close to the mountains Pirin and Rila. Amazing staff - Anna and Katrin. Help us to see so many sourounding places. Very delicious food. Relax in the jacuzzi and swimming pool.

Plussat: Everything, location, staff, service.,food...

Plussat: Value for money and close to the mountain.

Miinukset: No thermal natural water inside.

Plussat: Large apartments with lots of space for the whole family. Two-bedroom apartments have two restrooms. Beautiful balcony view. Lovely outdoor playground for kids. SPA area was nice, the steam bath was super. There is also a small swimming pool for kids. The breakfast was diverse with many options for picky kids :)

Miinukset: The water in the room shower was not draining very well. It was hard to find a way to go downstairs to the restaurant with a baby carriage because there was no elevator going there. As the hotel was overcrowded during the weekend, it was hard to find a place to sit during the breakfast. The restaurant doesn't have enough capacity for all the guests. No tableware in the apartment's kitchen, just couple of cups and spoons. There is a stove, but you can't really cook if you don't bring your kitchenware with you.

Plussat: Breakfast very rich Bedroom with nice view Staff helpful and efficient Complex all included welness swimming pool restaurant situated 3min from room upstairs.

Miinukset: Breakfast :just need to have someone for description/location of the process, various foods and drinks the first day Wi-Fi need to be included in the price (free in the room)

Plussat: Nice accommodation. Good food. Good pool

Miinukset: They give us a room with 3 separate beds. That wasn't our request

Plussat: The heated pool outside and the aquapark were fantastic especially after long walks it was very relaxing. Wish I had more time to use them as they close at 8pm. The hotel room was very clean and as the pictures depict. Very nice.

Miinukset: Nothing was wrong except I would have liked if there was baked/fried tomatoes and baked beans for breakfast.

Plussat: Great spa and aqua park. Good location, clean and comfortable.

Plussat: Great location for hiking. Loved the view from the balcony. Comfortable beds. Relaxing pools.

Miinukset: Breakfast was plentiful, but not great quality.

Plussat: It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair

Miinukset: Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.

Plussat: Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities

Miinukset: The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount

Plussat: beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.

Plussat: - Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna

Miinukset: - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel

Plussat: Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok.

Miinukset: It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.

Plussat: We were quickly checked in and the apartment was nice and spacious with a good view.

Miinukset: It was way too hot in the hotel even though it was winter.

Plussat: Nothing

Miinukset: Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann

Plussat: The hotel room was large and spacious but lacked any charm or personality

Miinukset: The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!

Plussat: Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks!

Miinukset: The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.