Bansko hotellia

Plussat: Filling like at home

Plussat: Service

Plussat: The spa centar is very nice it has all the facilities for maximum enjoyment

Plussat: It's a luxury hotel with very nice staff and rooms, probably the best in Bansko. The location can't be better, just near the first station of the ski gondola. The breakfast is excellent, also the SPA center (except the pools).

Miinukset: There is too much chlorine in the pools, which are also small and the water in them was cold. The room service prices are quite high.

Plussat: Perfectly located for skiiing and not only, the view is relaxing and breathtaking. As for Bansko - quite picturesque village, more than Borovets and the prices are lower. Hotel itself has all the amenities one can need. Sensational spa- as well as all the spa area. Personnel smilling and helpful - wich is not common in Bulgaria. Breakfast is varied with fresh juices. All together the best hotel we've ever been so far in Bulgaria and definetely one of the best is Bansko.

Plussat: The best hotel in Bansko!

Plussat: Hyvä ja avulias henkilökunta sekä tasokkaat tilat ja spa-palvelut, kauniit maisemat ja hyvä aamiainen.

Miinukset: Parvekkeen katoksella oli pesiytynyt lintuja, jotka likasivat parvekkeen.

Plussat: hyvä palvelu, siisti ja hieno hotelli. Uima-allas ja mahdollisuus tärkeä minulle.

Plussat: A fantastic hotel. The quality of the hotel, food, staff and facilities were truly 5 star

Miinukset:

Plussat: using the facilities swimming etc

Miinukset: no

Plussat: A lovely hotel, great view, comfort ,huge room, staff.

Miinukset: nope.

Plussat: view from balcony , ample space in room ,great shower

Miinukset: poor breakfast selection & hot food only warm

Plussat: Er, everything!

Miinukset: Leaving

Plussat: i liked hamam and spa very much. Very nice hotel

Miinukset: i didn't like massage with honey.it was painful like halaoua.

Plussat: room & spa centre.

Plussat: Just perfect.......!!!!!......everything was splendid...!!!!....

Plussat: Very well appointed rooms/appartment. Excellent staff and cleaning of the rooms to a high standard.

Miinukset: Phone calls from room rather expensive. Weather was bad.

Plussat: Nice and friendly staff, new clean and fresh design.

Miinukset: The room wasn't so large like they prefer to say and show on the site. Another thing is that because I lost somewhere the key-card from the room, when I checkout they charged me because I return just one card. Strange hotel policy.

Plussat: value for money, hekpful staff

Miinukset:

Plussat: The staff anf facilities were first class

Miinukset:

Plussat: excellent room and spa facilities

Miinukset:

Plussat: the design

Miinukset: the entree

Plussat: Wireless Internet Access, Quality Of Rooms and Facilites

Miinukset: Still a bit of a building site in are surronding building

Plussat: we liked the location the views of the city and the mountains the fact that there were no noise but you were so close to everything

Miinukset: no, certainly it was value for money

Plussat: the appartment was new,big,warm and well decorated!the view was amazing.It was a 15 minute walk from the village but it was not a problem for us.we would definately choose it again.big plus! 2 bathrooms...

Plussat: Spacious rooms with cosy furniture and brilliant new equipment- value for money.

Miinukset: Cold at beginning all right afterwards. More accurate GPS coordinates: N41.81942 E23.47823.

Plussat: Receptionist were very nice and very helpfull

Miinukset: Must fix the road around the place , they are terrible and dangerous

Plussat: quiet place, modern and good standards constructions.Spacious room very well equiped, securised private parking. Nice view, specially 31st dec. for the fire-show.

Miinukset: water pump too noisy at block A side. Only half receptionists efficient (couldn't explain the needing of access code for internet connection). Missing a spa center ( operating in 90 % of Bansko hotels).

Plussat: Newly built, spacious appartments, well equiped, quiet location

Miinukset: There was no water supply for several hours during our stay

Plussat: nice new apartment with a lot of space. very much enjoyed the fireplace in the apartment.

Miinukset:

Plussat: Very clean and good staff

Miinukset: Had a meal the girl could not understand english the food was cold when asked to re heat it the chef another girl was very rude I have eaten there before and was pleased with the meal and servive this time was a let down

Plussat: verry good

Miinukset: the road to the hotel

Plussat: good organisation of the facilitas, execelent room, friendly staff,good food in the restorant.

Plussat: breakfast,the room,swimming pool,sauna,transportation to ski area

Plussat: The staff were not very freindly. No receipts were given for drinks. No shuttle bus available

Plussat:

Miinukset: -the fact that the spa centre (swimming pool) has been closed before closing hours - 20 minutes before / same was happening with the openining hours (the swimming pool was covered after one hour from opening)/ the fact that I have been asked at the reception,at the end of my stay, to pay a beer from mini bar even if we do not drink alcohol (at the end they were convinced)

Plussat: The rooms were clean, comfortable and spacious. Breakfast was very good. The bus from the hotel to the lifts was very convenient and frequent. The spa facilities also added an extra point.

Miinukset: The temperature in the hotel was very high. When the hotel is crowded two breakfast buffets would be more helpful for the guests. There was a lot of smoke in the cafe of the first floor. Also, there was no jacuzzi.

Plussat: everything was perfect.the room,the service,the spa.the hotel was very clean at all areas.for the things that they offer relative with the price its worth every cent.

Miinukset: I believe that the room could be more warmer than it was.we staid outside the main building at the apartments.also the prices at the bar was a little bit higher than we expected to be.the breakfast and the buffet was average.

Plussat: when we got there we got a room that was cold,there was no light in the corridor outside the room,and the telephone was broken. After a chat with the hotel manager we got a very good room . Though all that took almost an hour (evening) while we were very tired and that was the time we planned to spend in the swimming pool,which was closed by the time we got arranged in our room.

Miinukset: if the room is not in the main building... its not very comfortble... because everything including swimming pool and spa are in the main building.

Plussat: friendliness of staff , spacious rooms , swimming pool , sumptuous breakfast ( included in price !! )

Miinukset: nothing

Plussat: I tried the SPA - so delightful, and bulgarian food - they cook it great!

Miinukset: not at all

Plussat: The 2 bed apartment was very nicely decorated.

Miinukset: The staff were very unfriendly. The breakfast was practically inedible and the only coffee they had was powdered. The showers leaked all over the bathroom floor and the kitchenette only had 4 glasses - no cutlery, plates, mugs, pans in fact a very poor excuse for a kitchen so we were never able to eat in! We went there for the ski-ing but no transport was laid on to take us to the gondola and the hotel was on the very edge of the town so a very long walk. Ended up taking taxis for the first few days until we complained and then they provided alternative transport. Hotel restaurant was the worst meal we had and they wouldn't take credit card. Also on leaving the staff were very put out that we wanted to pay our bill by credit card.

Plussat: ta spa!

Miinukset: to prosopiko...toys tropoys toy...

Miinukset: Problem with hot water and too much noise in the hotel.

Miinukset: The room allocation policy was super strange and had to change room 3 times from studio which is about 2 star, to double /3star/ to vip which is about 4 star. Given the hotel is generally rated 4 star its an issue.

Plussat: Lovely,modern and clean hotel. Opened in Dec 2008 so everything still looks new! Excellent location with taxi/bus station next to hotel. Centre was 10 min walk away with nice restaurants just down the road. Most of the staff spoke english which was helpful.

Miinukset: Unfortunately during our stay there in May, the Jacuzzi and Turkish Bath were not working because they were broken??? Already!!!?? and they made no attempt to rectify the problem!

Plussat: I liked the rooms and the relatively good position of the hotel

Miinukset: the indoor swimming pool was cold

Plussat: Fantastic spa and very good buffet

Miinukset: More channels at tv in other languages not only Bulgarian,I believe that internal piscine should have warm water because it is frozen.Our room at the 4th floor did not had curtains or blinds to protect our eyes from the morning sun

Plussat: relax & spa

Miinukset: No heater,just the aircondition.Unhealth dry air from aircondition maked the breath difficult

Plussat: The spa facilities

Miinukset: The immediate and rude clearing of breakfast even though there were still guests in the dining room part way through their meal. You can hear people in the next room and passage.

Plussat: spa , breakfast

Plussat: Nice hotel, good facilities, tasty breakfasts

Miinukset: Road to the hotel, small parking, construction works close to the hotel

Plussat: This is a real 4 stars hotel. The SPA center is wonderful. You must visit during your stay.

Miinukset: Is quite far from the centre and the ski station. Anyway, there is a useful bus shuttle every 30 min. to go there.

Plussat: Nice staff, clean, quiet

Miinukset: the TV was very small and the picture quality very bad

Plussat: prior to arrival staff helpful, upgraded room when requested to appartment (very cosy)although radiator was always cold in bedroom

Plussat: It was quite ok

Plussat: Excellent facilities band good location

Miinukset: WiFi only available in lobby.

Plussat: closeness to the main street. Beautyful gardens.Excellent restaurent staff.

Miinukset: It needs better trained staff at the reception. Lovely restaurant but quality/taste of varities served needs improving. Breakfast quality again can be looked at.

Plussat: The location was excellent for the ski gondola

Miinukset: The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating

Plussat: there is on ski pass

Plussat: Location is great. Rooms are spacious, nice furnished and clean.

Miinukset: This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!

Plussat: very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location

Plussat: I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities

Miinukset: The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)

Plussat: Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms;

Miinukset: Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;

Plussat: very good and stylish hotel and in the best posiltion of the village

Miinukset: spa and breakfast

Plussat: The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out.

Miinukset: Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00

Plussat: Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor.

Miinukset: Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.

Plussat: It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair

Miinukset: Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.

Plussat: Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities

Miinukset: The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount

Plussat: beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.

Plussat: - Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna

Miinukset: - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel

Plussat: Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok.

Miinukset: It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.

Plussat: We were quickly checked in and the apartment was nice and spacious with a good view.

Miinukset: It was way too hot in the hotel even though it was winter.

Plussat: Nothing

Miinukset: Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann

Plussat: The hotel room was large and spacious but lacked any charm or personality

Miinukset: The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!

Plussat: Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks!

Miinukset: The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.

Plussat: at reception there is a guy called jordan and he answered at all 300 questions we made him.he was our "quide".fantastic receprionist and great fun.he is speaking the best english there.clean rooms and we picked a room from 3 choices...nice spa and nice disign...everything great.

Miinukset: the only bad was that hamam didnt work and i dont know if they will fix it...make a phone call about that before book it.price could be a little bit lower

Plussat: Price & Spa, Good looking hotel with nice Deco.

Miinukset: 2 single quilts for a double bed is not helpful neither is having broken chairs in the rooms balcony

Miinukset: We stayed at a Deluxe double room which wasn't really spacious. The bathroom, although with a very smart design does not have a shower curtain and the bath leaks on the floor. Such a pitty, as it really affects the stay. TV is really small and has no choice of programs. Out of season there is really no room service for food and the restaurant did not work-however the reception was kind enough to organize food delivery from a local restaurant which was very nice. Due to the small number of guests breakfast was served at the lobby bar and did not have a good selection.

Plussat: Clean lines in the modern design of the hotel. Lighting curiously low !

Plussat: good location, very nice choice of food - we were half board at a particularly good price.

Miinukset: although very chic in design, some of the areas were too dark - there are a lot of black coloured walls & tiled areas, & sometimes we had to feel our way around as it was too gloomy to see;- the jacuzzi area & the stairs down to the dining room for example.

Plussat:

Miinukset: customer service

Plussat: Spa centre, design

Miinukset: Service was poor, although polite

Plussat: it had a pool, spa and meals included in the price

Miinukset: The food could have been better. Buffet style, a bit greasy and on occassions the popular food ran out.

Plussat: pool and food was so good

Miinukset: black wall, bad light