Jackson hotellia

Plussat: The location is excellent- in the center of town. Parking is easy in the hotel lot. The restaurant is fabulous, and the bar with live music is fun. It is like being at a resort. We were pampered with chocolate on the turned down bed, robes and slippers in the room and luxurious soap, shampoo and lotion. We are so fortunate to have had the opportunity to stay at The Wort!

Plussat: Location, comfort, breakfast

Miinukset: Nothing to complaint

Plussat: Restaurant. Main Lobby and Staircase. Public areas are wonderful

Miinukset: Very tired rooms. Dark. Dusty. Tired looking. Bathroom needs major upgrading.

Plussat: The staff were great. They didn't have the king bed we had reserved the night we got there, but were able to switch us to one the next day--needless to say the first night of our stay was rough and we couldn't sleep well because they gave away the bed we ordered, but the staff were very helpful.

Miinukset: It was clean, for the most part, but we did have a rat in the walls and ceiling of our room that kept scurrying around at night and woke us up a few times.

Miinukset: We stayed in Jackson at another hotel earlier in the week before our reservation at the Wort. We happened to eat at the grill restaurant in the hotel and the service was awful. Our server took our appetizer before we were finished and tried to take a half full drink of mine away. We didn't receive our entrees until an hour after we were seated with a 35 minute wait between the appetizer being taken away and the entree appearing. When we asked if our food was coming the staff was unhelpful though our food appeared shortly thereafter. I have no problem with a kitchen running behind or an order being forgotten, but it is not okay to not acknowledge the issue. They took 20% off our bill but given that the food was mediocre at best, we left very dissatisfied. We plan to come back to Jackson Hole but will not be returning to eat at the hotel, nor would we reccomend it.

Plussat: Loved the photos on the wall. Furnished nicely.

Plussat: Everything!!! Charming. Restaurants are fantastic. Great staff.

Plussat: Location is very good and the hotel has charm. Keurig coffee makers in the room are a real plus.

Miinukset: The lighting in the room was not adequate. I was charged on my Amex card $100 per day for incidentals at check-in which I thought was highly unusual. We had no charges but several days later I have still not been refunded. Staff was only average.

Plussat: Great location and fascinating history. Fantastic bar and grill.

Miinukset: Location leads to high price

Plussat: The amazing bath!

Miinukset: We could hear guests in the room above us

Plussat: Due to an error on my part our reservation got messed up. Management fixed it for us with no penalty. Excellent service!

Miinukset: Front desk staff exhibited less than professional customer service skills. We requested twice to have in room ice maker fixed and no one ever redponded or checked back with us.

Plussat: Beautiful room and restaurant.

Miinukset: Great restaurant but we were not made aware it was shutting down for “off season” when we checked in. We got food the first night and that was all.

Plussat: The location is great and the bed was very comfortable. I love the happy hour at the bar. My room had a good amount of space.

Miinukset: The breakfast was pretty lame but I just looked at it as a bonus. The separate shower/toilet was very dark and in my room a little beat up with parts of the wall patched but not painted.

Plussat: Location was close driving distance to center of town.

Miinukset: Bathroom wall had mold and was very small and cold. Room was noisy close to street traffic and very cold.

Plussat: Property location; Convenience and comfort

Miinukset: Parking

Plussat: The decor was beyond spacious was fantastically western. The staff was extremely hospitable. Once in the room we never left, it was that luxurious! The room had a soaking tub that was to die for! The room had two king beds and still plenty of room. It was also incredibly quiet. Amazing location just off "the square."

Miinukset: There was not one bad thing about this place!

Plussat: We had a great experience, super clean, affordable prices for mini bar stuff, staff was super accommodating, great location. Will stay again.

Miinukset: Parking was tight but we were in our new truck traveling from Idaho so it is a full size Ram 2500, she's a beast and can be hard to park anyways

Plussat: Cheri was extremely helpful in a small issue with bathroom cleanliness - problem solved she took charge very polite helpful and rest of stay was great.

Plussat: This Hotel has a fabulous staff. They are friendly,helpful and respectful. The breakfast that is included in the price is very good. The variety of food types was well done. A large digital ital screen could be drawn on, such fun!

Miinukset: The pull out queen was not the best. The bathroom door was not solid, thus at night when someone went in, the light always woke people up.

Plussat: The staff was very helpful and friendly! Accommodations were nice and the breakfast buffet was above average

Miinukset: Front desk staff are not well trained.

Plussat: comfort, appearance, location

Plussat: The proximity to downtown. The free, secure underground parking that kept your car warm. The newness and spaciousness of rooms. It didn’t have the “lodge” charm, but it definitely made traveling relaxing. Would 100% return to this hote

Miinukset: There was one block that was not well lit when walking back from the town square. The sidewalk wasn’t fully complete, and it was on an incline. We were just extra cautious about walking, might be a little challenging if there was ice on the ground?

Plussat: Beds were comfortable and location of hotel is close to many businesses downtown.

Miinukset: Breakfast was cold all 3 days-eggs, sausages, bacon.

Plussat: The staff was great

Plussat: did not eat breakfast

Plussat: The location and facilities are excellent.

Miinukset: No