Bay City hotellia

Plussat: Location

Miinukset: No

Plussat: Walking distance to many stores, restaurants, and activities. The restaurant in the hotel has great food!

Miinukset: Wasn't a big fan of the pillows. I'm a picky pillow person.

Plussat: Location and views

Miinukset: Rooms are a little outdated

Plussat: Bar in the lobby serves food until 11pm. Good clean rooms. Comfy beds. Good location.

Miinukset: Nothing much.

Plussat: The view

Miinukset: My room said it had a whirlpool tub it didn't, I was disappointed at check in, I think overall your staff should be more considerate of disabled guests

Plussat: The beds were small.

Miinukset: The location was great, and the view from our room was pretty.

Plussat: Location

Miinukset: Hair in the bathroom sink.

Plussat: Location

Miinukset: Poor maintenance, lack of services

Plussat: Location and view was great

Miinukset: Staff was awful, untruthful, and rude.

Plussat: We enjoyed the hot tub in the pool area, and the on-site restaurant. The bed was comfortable.

Miinukset: Check-in time is 4pm, we arrived at approximately 4:15, and still had to wait 25 min to get our room key card.

Plussat: Comfortable beds, great exercise and swim area. It would be beautiful to visit in the summer and take advantage of the patio space. Staff were very accommodating from restaurants to front desk to housekeepers on sixth floor.

Miinukset: Breakfast Buffet was quite expensive ($15/person). For paying $150+ for a room, it would have been nice to have a discounted rate for breakfast or at least one voucher per room.

Plussat: The rooms were clean, beds comfortable & the breakfast in bed feature is amazing.

Miinukset: It was a very busy weekend, so the staff made you feel rushed. When asked about the complimentary dessert for my daughter's birthday was told it wasn't available unless you ate in the lounge, which we had.

Plussat: Super clean and new

Miinukset: I arrived and booked there in part because of the bar and food services available onsite. However, when I arrived they were closed and I couldn't get food or drinks. I got chexmix from the hotel lobby sundry.

Plussat: Location

Miinukset: no free breakfast or coffee

Plussat: The parking was great and I felt safe. The hotel and staff are number one in my book. It is my home away from home♥

Miinukset: I love this hotel and there is noting at all that I didn't like!

Plussat: Great friendly staff❤️

Miinukset: A little mildew in the shower.

Plussat: Clean and modern

Plussat: Great location! Helpful staff! Beautiful, comfortable room!

Plussat: Hotel is fairly new and looks brand new. Well kept and furnished very well.

Miinukset: It was all good...my favorite hotel

Miinukset: Wish there was a microwave in room

Plussat: Smooth easy registration process. Staff was well trained & friendly. Hotel room was clean and spacious. Also had a guest washer/dryer available. Handy as I got soaked the night prior at an M football game: Well done.

Miinukset: No. I have stayed there before and hope the hotel and BC’s Uptown are successful.

Plussat: Room was clean and quiet.

Miinukset: We did not like that there was no lounge, no dining or even vending machines. Therefore, we had no choice but to drive several miles to a restaurant that would be open on a Sunday. This was the only downside and inconvenience.

Plussat: Nice bed, right off 75

Plussat: - Fresh smelling throughout the hotel - Thoughtful use of De-humidifiers in the halls around the pool. - Pleasant staff. - Large Breakfast / open meeting area. - Warm Pool.

Miinukset: - Breakfast options were so-so - While listed as Bay City, this is certainly the outskirts near the interstate.

Plussat: I liked everything

Miinukset: The man who checked us in was kind of rude.

Plussat: This is a great hotel, we had a very nice room with a comfortable bed. Everything was very clean, the bathroom. was spacious and had room for my toiletries bag. Very good breakfast, definitely recommend.

Plussat: Pleasant breakfast, nice-sized room

Plussat: The room was nice and comfy. The staff was very helpful and friendly. The breakfast was decent. We stayed one night and then decided to stay another on our way back around. Would definitely recommend this hotel.

Miinukset: They charge $10 more upon checking in "for incidentals". I don't see the point.

Plussat: Location

Plussat: Did not eat breakfast. Rooms were nice and my daughter enjoyed the pool.

Miinukset: Wish checkout time could be noon.

Miinukset: Customer service was a bit rude, in terms of tone and understanding

Plussat: The hotel had a great location. The room and pool weee extremely clean. The staff was great!

Miinukset: We have stayed at several Holiday Inn express and the breakfast was here mediocre. Not as many choices, & no, strawberry jam!

Plussat: Nice and clean

Plussat: We stay here often, staff very courteous, facility is always clean as normally our room is too. The breakfast is very nice. We have had major work done in our house & stay here, staff very helpful to us for our long stays or overnight stays

Miinukset: The bathroom was not clean, dried blood or mud stains on corner of tub & floor, the water did not drain, ankle deep by time finished shower. Heater sounded like semi rolling in Everytime it kicked on.

Plussat: Proximity to restaurant area

Miinukset: Access from the street to the check-in area is rather sudden from the road.

Plussat: Having a refrigerator and microwave in the room.

Miinukset: No exhaust fan in the bathroom

Plussat: Location

Miinukset: Bathroom small and areas that where dirty and over looked by multiple cleans

Plussat: The room was nice.

Miinukset: They hold the amount of your room on top of your payment in your account for an entire week without notice.

Plussat: Staff was kind and hospitable. Room was clean. Breakfast was good.

Miinukset: Next door room occupant was noisy and loud. Swearing and obnoxious and could be heard through the walls/ductwork. He was drunk and sounded very unpleasant.

Plussat: Great location! Despite the current construction on the bridge.

Miinukset: The shower drain is very slow, needs to be fixed immediately.

Plussat: a nice clean room, staff was friendly. Good price for a good room.

Miinukset: Had no problems, so no complaints.

Plussat: Beds were nice...lots of pillows which we loved. Breakfast had a lot of options and the kids loved the pool. The staff was friendly and helpful...would stay again

Miinukset: There was nothing we didnt like

Plussat: Friendly staff

Plussat: Location and quality of staff

Miinukset: No

Plussat: Walking to pub

Miinukset: Shower did not drain

Plussat: The young lady at the front desk was very nice and very helpful.

Miinukset: My booking was cancelled somehow. I booked through booking.com and then was told by the staff that my reservation was cancelled. I did not cancel it and it was not cancelled in my booking.com app. I am not sure what occurred but the staff was helpful in rebooking.

Plussat: I love how the property is very close to a lot of restaurants, the mall, and a Walmart. Makes it a very convenient location. The staff at the location are also extremely friendly and the rooms very comfortable.

Plussat: 12:00 check out

Plussat: Room was clean and quiet staff was very helpful an very professional breakfast was excellent parking lot well lighted and plenty of handicap parking spaces. A very enjoyable stay.

Miinukset: Nothing

Plussat: The eggs are always the highlight of breakfast there.

Miinukset: No complaints

Plussat: Bed was ultra comfortable. Two soft pillows and two firm pillows in the beds, awesome. Close out blinds. Staff were great. Great price compared to the rest of Bay City.

Miinukset: Heater/air couldn't hold an even temp throughout the night. Kept kicking on and off every ten minutes. The close out blinds wouldn't stay closed so the lights from outside were bright in the room. Kept hearing a pipe or some weird loud squealing noise every few minutes throughout the stay. Floors were not vacuumed. Breakfast was very continental and breakfast area was tiny compared to the amount of guests they had.

Plussat: Location

Miinukset: Room has a bad odor. I went out and bought Febreeze to try to get rid of it. That worked about 80%.

Plussat: It was quiet for being on or close to main road. It seemed clean and staff was friendly.

Miinukset: Water pressure in the shower was a bit low and we had a first floor room facing parking lot with only shear white curtains. The parking lot lights beamed very brightly into our room and the blackout curtains did not shut to block it out.

Plussat: Cleanness and location

Miinukset: Not really, great stuff and service

Plussat: Nice sheets. Bathroom was updated with tile. The night staff was very helpful and pleasant personality.

Miinukset: Mattress sloped down in middle. Dirty carpet between furniture. Mold on Windows. Room smelled of cleaner of some type. Construction of lobby and hall wall moldings. Dirty elevator on wall and floor. Not a good value since hotel is under construction.

Plussat: Friendly atmosphere

Miinukset: We have stayed a couple of times and had to switch rooms due to non-functioning AC or heat or excessive plumbing noise... need to remove those rooms from circulation, especially when it isn't peak season.

Plussat: Location

Miinukset: Filthy and the room smelled like a dog kennel we told the desk clerk and he said that it was a pet friendly hotel and that all the rooms would smell like that,we were going to leave and drive home,but we were to tired so we slep with the window open ..

Plussat: Good location.

Miinukset: It needs a good cleaning! The doors don't shut in their own! It needs a good coat of paint. The refrigerator didn't work! There was no light when I entered the room. I walked in the dark to find a switch. And it was HOT! No air prior to my arriv

Plussat: Enjoyed the atmosphere , quiet location but close to town. The room had a hot tub as a bonus.

Miinukset: No elevator for the 2nd floor.

Plussat: Friendly, professional staff, clean facility. Laundry room for guests to use; detergent & dryer sheets avail for purchase. Staff allowed us a late checkout for noon so we could get our car’s AC fixed. Dog friendly. There’s grassy areas to walk dogs. Staff nice and amiable.

Plussat: Very clean room and bathroom. Breakfast was excellent - great scrambled eggs, crispy bacon, and many other breakfast foods were available. The staff was very professional and friendly.

Plussat: This motel looks like it is brand new. Beautiful entry, helpful staff. Little things like mints in a dish and bags of popcorn in the evening made it seem like a friendly place. Best breakfast buffet we've seen in a long while.

Miinukset: We would have chosen a different room. The bed seemed small and the bathroom was a handicap room with walk in shower. We prefer a tub but that was our fault not the motel's.

Plussat: Plumbing was slow, water not draining in the shower the toilet was clogged, and the sink was also not draining. There seemed to be little to no sound proof, you could hear everything around you.

Plussat: The bar and restaurant is nice. Seems clean enough in general.

Miinukset: Needs updating everywhere. Super thin walls.

Plussat: The service

Miinukset: Parking lot and driveway need attention

Plussat: We enjoyed the pool/hot tub. Our room was located on the lower level which was nice because we had a view of golf course/pond.

Miinukset: Where do I start, the beds were very bad. Rooms were very dated, water stains on the ceilings and bedding seemed very dusty had a lot of sneezy and itchy eyes until we removed the comforters from the beds. Light outside our room was blinking on and off all night. Air conditioner unit didn't work made krank noices all night. Staff there is very whatever kind of mood. They claim to serve breakfast until 10 am. When my family and I were down eating at 9:30 they stayed putting everything away. A hotel guest came down and actually got into an argument with the employee working. Employee actually swore at the guest and in front if all the people there. Just to mention there 3 choices of cereal there were all completely stale. Overall if you are in a pinch like we were it's a reasonable price for a roof over your head.

Plussat: Away from highway noise and swimming pool

Miinukset: No queen size beds

Plussat: It was somewhere to sleep.

Miinukset: In desperate need of updating! Air conditioner died during night of hottest day ever. Tiniest Queen bed I'have ever slept in.

Plussat: Not much. But even though the rooms smelled they did seem to be clean.

Miinukset: We didn't have the "breakfast", such as it was. The cereal was not individual portions, just in a large plastic container. Because of the smell of ethnic cooking wafting into the "office" it was not at all appetizing. We had booked two rooms. They both had an awful smell. We asked what it was. It smelled embedded into the furnishings and smelled like cheap cleaning products. We were told they could come with a Febreze spray, but we declined because we figured it could make it worse. We asked if they had any other rooms available. They offered one room, which still had the same smell, but not as strong. So one member of our party moved into that room. They said that all other rooms were "under maintenance". It was too late at night to go looking for another motel/hotel. There was another guest we spoke with and she was leaving her room for the same reason, though she declined to tell the owner. She had a friend who was willing to share the room she had in another hotel. The lady attending the desk does not speak good English and seemed to have difficulty understanding us. At one point she reprimanded one of our party for going back to the office to ask about the Wifi password. The password she had been given didn't work. She was told not to go into the office, but to phone "0" from the phone in the room. If this lady has difficulty handling her duties she shouldn't be in that position.

Miinukset: there was a very strong chemical odor that continued through our stay even with the window open and air conditioner on.

Plussat: Location, great amenities for the price

Miinukset: Loud a/c unit! Took a long tine to warm up room on a chilly night

Miinukset: It could have been just a little bit cleaner the smoke detector was off of the wall hanging cracked paint the first night we had hair on the sink and in the shower overall though we were only there for two nights and it was good

Plussat: The quiet room. Basic comforts. Comfortable beds. All we need is to shower and sleep. Employees very accommodating

Miinukset: Not a thing. They do not serve breakfast but we leave early so coffee and a pastry are great

Plussat: Bed reasonably comfortable, coffee pot in room, with microwave and fridge and a decent size television, also the rooms are clean

Miinukset: Older rooms that could use a little TLC such as bathroom sink coming apart at the wall and baseboard heating units rusted and unattractive.

Plussat: The owner and staff are friendly and helpful. The hotels are always clean . I've stayed here many many times without any problems. I love this hotel. It's always decently priced which is nice for a quick getaway!

Miinukset: Nope! I've always had a very pleasant experience!

Plussat: They put me way in the back and I did not hear any road noise. Everything worked.

Plussat: Price and people

Miinukset: I liked everything no conplaints

Plussat: Good location. Staff were friendly

Miinukset: The room smelled bad. Old building. Cannot compare to other 2-star hotels

Plussat: Excellent location fast food and stores. Medical and gas stations.

Plussat: Nice manager

Miinukset: Bed not comfortable

Plussat: The staff was really great. Made me coffee in the morning before I had to go to work. Very accomadating!

Miinukset: No

Plussat: Close to family.

Miinukset: Front desk person could barely speak or understand English.

Plussat: The person at the counter is wonderful. He was very accommodating.

Plussat: Nothing

Miinukset: There were people staying there long term doing heroin and the front office knew about it especially when they can in and asked for spoons to do it and he helped them. Service was some of the worst I've ever seen and when we asked to get a refund with our room being dirty and also seeing all of this they refused and wouldnt help us at all. Would never stay again and would warn everyone to not stay here as well.

Plussat: Has nice comfy queen size bed, VERY clean room, bathroom isnt tiny like most motels and it has a tub, room has a microwave and mini fridge as well.

Miinukset: Traffic noise from the window. loud neighbor.

Plussat: The price is great the service was excellent. The staff are very freindly an always ready to assist you with anything needed to make stay comfortable. We have stayed at more expensive places an the services wasn't half as good as at the delta. We will definitely be back.

Miinukset: The staff where real nice.

Plussat: The man at the desk was very nice

Miinukset: The younger man could of had better hospitality skills.

Plussat: Staff was nice , room comfortable after a little while.

Miinukset: The room was cold for a good two hours and then comfortable ,Bing your slippers floor very cold overall it was a good price and worth the stay

Plussat: Clean rooms.

Miinukset: Staff "mistakenly" charged my debit card a number of times several days after my stay.

Plussat: This motel was conveniently located just off the interstate. Fast food is nearby. The rooms are clean, the beds comfortable, and the price is great. I strongly recommend this place.

Miinukset: I really can't think of anything.

Plussat: close to highway

Miinukset: not knowing the hotel is under renovations

Plussat: Nothing... worst hotel experience I've ever had, and I've stayed in hundreds.

Miinukset: Our room was horrible. Exposed power and light outlets, exposed wiring, peeling wallpaper and missing tiles in the bathroom, dirty ceiling and walls... beware that this hotel's photos are NOT the actual hotel and booking.com will not address your concerns, nor will the hotel. There isn't even a working smoke detector, as they are all missing and the hotel owner informed me that "they have been ordered" but none have arrived yet. Definitely do not recommend... this is way overpriced, even if you get a discounted price. The exterior of the hotel is also very run down and feels unsafe due to the poor upkeep and proximity to the major highway.

Plussat: Place was run down, and had an overall musty smell throughout the building. It was surprisingly clean, considering everything in the room was pretty old and scuffed up. No one bothered me, and it was pretty quiet. Very economical!

Miinukset: Everything smells musty.

Plussat: It was right off the highway.

Miinukset: It is currently being renovated so there was a lot of construction. Some of the room was not painted! It seems that they could've considered putting us in a room that was closer to being completed.

Plussat: The price

Miinukset: The walls are paper thin and we could hear conversations in the hallway crystal clear and the coughing and snoring of our neighbor. The sheets had some cigarette stains. The bathroom was not cleaned well.

Plussat: It was right off the highway

Miinukset: It didn’t have electricity in the room and the place was dirty.

Plussat: I got into one of the newly renovated rooms and for the price, it is a good value. The staff are nice too.

Miinukset: They are currently renovating so there's alot of junk scattered. It just does not feel clean. They should advertise that they are currently going thru this so expectations are managed.

Plussat: Very comfortable beds, good price, good breakfast, great staff.

Miinukset: The rooms are showing their age, but they are renovating. And the rooms are clean, which is by far the biggest thing.

Plussat: Staff was really nice and breakfast was great

Miinukset: Hotel was not very clean. Room smelled weird, and there was a dirty unfolded towel in our room when we got there.

Plussat: It was a fine stay at your motel

Plussat: Nothing I have photos of the horrible place they did not have the reservation they said no queens available but would do me a favor and give me a room with 2 beds and charge me the 1 bed rate

Miinukset: Everything

Plussat: Fridge. Cleanliness is ok. $60 a night. Everything in the room was functional. Don't expect much.

Miinukset: No microwave in my room. They advertise that there is a microwave in rooms. Which is a lie. As expected, the structure is old. So for a simple thing like using a hot shower takes a couple of minutes to figure out how to use the old fashioned shower.

Plussat: The beds were better than average for the class of motel. Everything was very clean.

Miinukset: There were posted instructions on the wall to tell how to make the toilet work properly.

Plussat: Great place for sleeping mainly! Location is quiet with walk good path very near by. Also, location was very near downtown if you wanted to Participate in sidewalk sales or simply look in some of the nice shops, near a good size river. The beds were good, the pillows were good, the bed was super clean. Have great air condition. Toilet paper was good, soap was good. Bathroom was old but in very good shape. Fridge and air condition seemed new. Room 26.

Miinukset: The “picture”of hot tub was not accurate for the $55 we paid. She told us they only have one room with hot tub and it was $120. Which is a bit of false advertising using that picture when the $55 rooms are not even hot tub equipped. Very misleading since we checked spa tub when searching for room. Also, the “only issue with room was curtains were very old and almost look like they were falling apart, otherwise all was well. Said breakfast included, however only saw coffee.

Plussat: Location was great, hotel was quite and plenty of parking. Internet was spotty sometimes but able to use for searching and emails.

Miinukset: Bathroom was not cleaned very well, I picked up Lysol and some cleaning supplies before using. Heater did not work well and the room was cold. I would not recommend staying here and will never book this motel again.