Belém hotellia

Plussat: Location central to most parts of city

Miinukset: I had sheets changed 3rd day of 11 day stay. Left tip for Katia, she changed sheets while I was out all day, I returned to find my door bolt out holding door open and no one around except the neighbors.... I went directly to management and was put off for 5 days. I was told by a mnanager his manager would contact me the following morning at 8:30am and never heard from them. My fiancé went down finally on the 7th day and complained in Portugues and they moved me to bigger room. I only left other room because I didn't want someone cleaning my room that was so irresponsible. I have stayed at Radisson Blu and other Radisson red all over the world and never had such a disregard for my personal belongings. Luckily I use the safe. However if anyone wanted to, they could have went in and walked off with the safe as they aren't bolted to concrete. They are put on top of a wood shelf. Although I appreciate the room change 5 days later, if I had Radisson name on my hotel, and this happened to a guest, I would credit their stay for free and move them to another floor where someone that is responsible works. As well I paid the room cleaning person for something that is free. Just out of respect. Which the respect wasn't returned. I wouldn't stay at the hotel again unless they refunded this trips money for the stay. As stated the management didn't seem to care at all, until my fiancé went an spoke to them and explained I was told I would be contacted and was never contacted.

Plussat: The hotel is located in a safe area, it’s modern, clean and meets all standards of an international hotel. I will certainly book it again.

Miinukset: Staff don’t speak English which becomes a problem to communicate.

Plussat: Staff were excellent. Great breakfast. Good food with a local flavor.

Miinukset: Need milk and spoons for the coffee machine in the room.

Plussat: Good room, excelent bed, good restaurant, but the staff is excelent, always keen to make your stay more agreeable.

Miinukset: Lighting of the room. Although it had excelent natural light, its use of white lights made the room look cheaper at night.

Plussat: Location was okay. Room was acceptable but not warm and welcoming.

Miinukset: Hotel had an outdated look that you couldn't see from the photos.

Plussat: Personnel very friendly and assisted when requested.

Miinukset: Location, very loud aircondition and the elevators are small

Plussat: I like everything else about the hotel....super clean pool, excellent breakfast, and free parking!

Miinukset: The cleaning product has a very strong smell.

Plussat: Rooms are spacious and clean

Miinukset: The traffic around

Plussat: The 2 beds inside the room made a really difference. Staff was very friendly...

Miinukset: Nothing

Plussat: The hotel is not far from the airport, the Historical Center, the University and other important sites: I relied on Uber and had no problem getting around. Staff was polite and helpful. There were some local food options at breakfast buffet. Yummy! Nice swimming pool. Room was clean. Towels white and spotless.

Miinukset: Location is in a bad neighborhood, not safe to walk around after sunset or when commerce is closed. Baked salty foods were not available at 6:00 when breakfast starts; they arrived around 6:45. (there were fruits, bread, cakes etc; only the fresh-from-the-oven goods such as the tortinhas de queijo and pão de queijo were late) Air conditioned was central and too strong, making the room either ice cold or, if I choose to turn the air off, too hot. The room smelled strongly of cleaning liquids, but I understood this is a common local practice, due to the extra high humidity of the city. It didn't bother me, but people who suffer from allergies must be aware. Wi-fi was weak.

Plussat: Beautiful structure Room very comfortable and spacious Very good bed

Miinukset: The breakfast was lacking regional fruits

Plussat: Beautiful hotel at the heart of Belem.

Miinukset: The restaurant is independent from the hotel which meant nothing could be added to our bill and if you were in the pool no food or drink were offered to you. But this wasn’t really a big problem just perhaps higher expectations from us. Overall loved it

Plussat: Location.

Miinukset: It was not so clean.

Plussat: The beautiful antique building.

Plussat: Good sized rooms

Miinukset: Very noisy as our room faced the small park area our front Staff spoke very little English Did not respond to WhatsApp message sent in Portuguese Did not respond to email sent direct As a result had to pay for a night we had tried to cancel

Plussat: The room was very beautiful, all in wood. The pool was nice.

Miinukset: Nothing

Plussat: Big room.

Miinukset: The staff is rude and worthless. Worst staff ever.

Plussat: Breakfast very good, nice swimming pool, good vibes

Plussat: The property look pretty with a cool style

Miinukset: Very low attention to the details we got two rooms the first had a glass broken in the shower cabin and no soap holder the second had no curtains, mattress are of very poor quality and uncomfortable

Plussat: The staff is very friendly, the location is great, the pool is very nice!

Plussat: The place is very romantic and cozy and we loved the pool. It’s a beautiful hide away.. love it!!!

Miinukset: Sadly there was only 1 person who could speak English, they should definitely train more staff to learn English

Plussat: Good stay for 1 day

Miinukset: It is very old

Plussat: Pleasant informal but decent treatment. Nice gym. Super location.

Miinukset: The internet connection kept on being interrupted

Plussat: The location and he breakfast are very good ! The staff is friendly. Some staff speaks some English. The pool terrace isn't particularly great looking but you can sit and enjoy in the evening.

Miinukset: The whole place needs an upgrade. Old wooden doors for de rooms. You can see it used to be a top hotel in Belem, if they do not upgrade and maintain the facilities I would say that there are other places in Belem which offer much better value !

Plussat: Place is fine, it is walkable to the old city and market area, but you can always use Uber obviously. Room was clean. Many restaurants around.

Miinukset: Breakfast could be better with various options or at least better food.

Plussat: The Belém Soft Hotel is a medium hotel where you will find the necessary conditions for a short term stay. The location of the hotel is quite good, because is located in an area with many restantants and cofee shops, shops and shoppings of distinguished quality. The room is simple but clean, having no more than the bed, a small refrigerator, a television which the images are not the best, a small table to you to work in your computer, a wardrobe and the bathroom where the only amenitie provided is a small soap. The breakfat is good having in general the items that you need to start a day with a good meal.

Miinukset: In the bathroom where the only amenitie provided is a small soap it should be provided some amenities that one travelling need as shampoo and hair conditioning.

Plussat: The bed was comfortable and the shower was powerful.

Miinukset: How this hotel was given a 5 star rating is beyond me! The receptionist was curt and demanded my partner unpack their suitcase there in the lobby to produce the required documentation before she would check us in. The barman didn't speak a word of English and whilst I might expect that in a 3 star hotel I would not expect it in a 5 star hotel. The bar area was small and the décor in the restaurant was basic. The pool was on the roof and was small and uninviting. The wifi didn't function properly and so I decided to watch TV, then some channels didn't get a signal. I would only give it 3 stars and wouldn't ever stay there again.

Plussat: bed and shower

Miinukset: Old hotel stuck in the previous century. Needs refurbishing. Especially lighting system is antique

Plussat: Breakfast is nice. and Reception staff and house keeper is kind and nice. High floor has nice view. Room condition is not bad.

Miinukset: EV is too late. and Security is feels like fragile.

Plussat: Great hotel, lovely breakfast, good location

Miinukset: Construction work going on

Plussat: Location

Miinukset: Terrible breakfast, problems with bathroom, bad meal on room service, missing furniture in the room like a table, a chair and also a travel bag holder. Very small swimming pool.

Miinukset: The staff is arrogant and not honest at all. Took advantage of a situation to charge my friends an extra R$140 for a supposedly extra guest in the room, but we ordered a double room, with two beds, for two friends. They didn’t want to include the second guest’s name in the system. Unbelievably selfish and unreasonable

Miinukset: Would like to be able to pay online instead of only reserving the room online.

Plussat: Breakfast is good.

Miinukset: Hotel needs a restoration. Reception smells good but the rooms don't...

Plussat: Good location, nice breakfast.

Miinukset: I booked Superior Room with a king size bed. but I got a another size bed room and low floor. The view on the lower floor is not good at all. I was very disappointed by the room which was different from the reservation.

Plussat: Breakfast was good

Miinukset: The telephone in the room didnt work. The wifi connection was very bad. They did nothing about neither of those things.

Plussat: Hyvä sijainti keskustan tuntumassa. Maittava aamiainen ja toimiva huonepalvelu. Uima-allas oli puhdas ja pieni peruskuntosali uima-altaan vierellä oli riittävä esim. aamujumppaan.

Miinukset: Henkilökunta ei puhunut englantia ja osa vastaanottotiskillä työskentelevistä oli hieman outoja. Hommat kuitenkin sujuivat.

Plussat: Fabulous breakfast with variety and quality. Staff always friendly and very helpful, every single time, I did ask quite a few... We had a problem with an electric fuse, sorted in 15 minutes with efficiency, politeness and no fussy. Few times I requested help, maintenance, phone call, local information, restaurant, always dealt with politely, helpfully and in a warm friendly manner. I can't faulty. Fantastic 3 days stay. Recommended and will return again when visiting Belém in the future.

Plussat: Location was nice

Miinukset: Poor parking inside , asked for a spare pillow four times to clerk and did not have it. They said they didint hava any spare pillow !!!!

Plussat: The hotel is a small oasis in the center of the city. Too much quiet and nice! The pool is great :-)

Miinukset: The breakfast is poor! Don’t have too much meals for choose!!!!

Plussat: I like the location and the rooms were very clean. The hotel is close to downtown and in a good neighborhood. Breakfast was also very good.

Miinukset: The personnel only speaks Portuguese so if you can’t talk the language you can not get any info from the staff. Also at night the kitchen is closed and if you stay in there is no hot water available to make coffee or tea. We did advise this in the end of our stay

Plussat: Breakfast is great, antique style reception, halls, rooms, French motif, Le Bistrot restaurant on ground floor, and the location is excellent, right across the street from the Catedral, good restaurant next door.

Miinukset: Door and window locks are a little flimsy, no breakfast if you leave at four am. Getting TV and a/c going. Toilet top was broken when we arrived, it was promptly replaced.

Plussat: Perfect position and good breakfast

Miinukset: The hotel is unde restoration and the rooms are dirty. Noone of the pictures shos the actual status of the hotel

Plussat: The great location, the spacious room and bathroom, and the beautiful breakfast.

Miinukset: Nothing.

Plussat: Rooms were cute and well decorated. Very spacious. Breakfast was delicious, lots of fresh fruit and eggs to order. The staff was super nice.

Plussat: Breakfast is amazing, lots of options (juices, cakes) and they prepare extras, eggs and tapioca, as requested! Apartment is big enough, tidy, perfectly cleaned, with a comfortable bed. Staff is very helpful, honest and organized. It was easy to reach any place in the city from there.

Miinukset: None! Obs: there is a church nearby, ringing the bell from time to time, but not disturbing.

Plussat: We liked the hotel very much. We had made a mistake and arrived only the next day in the morning. But they let us stay in the wonderful room till afternoon and we had a perfect breakfast. Especially we want to thank Celestino Neto at the Recepção. A wonderful person. He helped us so much and we have had a great conversation with him! Good luck for you and the whole team of Hotel Della Luna, a place of a lot of Boa Energia! Mario and Michele

Plussat: The location, the style of the building, the breakfast, the big and lighty room

Miinukset: Everything was perfect, but the bells of the church !