Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Miinukset: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "Everything was good"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "General flight journey"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Lost all our bags so couldn’t ski"
Miinukset: "Larger meals."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "wasn't able to take the flight since I missed it"
Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Miinukset: "Our lougage did not arrive"
Miinukset: "Nothing special"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Very friendly staff"
Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Plussat: "Thankful for coffee being served without charge. Not all airlines do that."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "The bags where damaged from the staff"
Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Plussat: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Plussat: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Miinukset: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Miinukset: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Miinukset: "We paid for meals that were NOT delivered"
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Plussat: "Food was good and entertainment system was full of plenty of options to help pass the time"
Miinukset: "Seat got hard and so little leg room."
Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Plussat: "Overall, an incredible experience!!!"
Miinukset: "The food was excellent"
Plussat: "The in-flight entertainment options were good."
Miinukset: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Plussat: "Great selection of movies."
Miinukset: "Sitting on runway for take off for some 40 minutes."
Plussat: "I liked the bottle of water in my seat. Thanks!"
Miinukset: "We will never fly SAS again, it was a horrible experience"
Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Plussat: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Miinukset: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Plussat: "The comfort and technology on the aircraft."
Plussat: "premium economy"
Miinukset: "nothing, it was great!"
Plussat: "Top notch service , catered very much to Americans . Would definitely fly again"
Plussat: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Miinukset: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Miinukset: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."
Plussat: "Again, the flight was fine, and cabin crew was friendly"
Miinukset: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Plussat: "On time...and the staff was great"
Miinukset: "Seat cushions"
Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."
Plussat: "Quality of service and equipment"
Miinukset: "Delay after delay. Screaming kid"
Miinukset: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Plussat: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Miinukset: "Can't think of a single thing."
Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Plussat: "Flight was not full so there was plenty of room."
Plussat: "SAS is the best airlines !!"
Miinukset: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Plussat: "The crew was friendly."
Miinukset: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Plussat: "Great flight all went well,"
Plussat: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Miinukset: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Plussat: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Miinukset: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Miinukset: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"
Plussat: "Flight was Ok"
Miinukset: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Plussat: "The flight staff was fantastic!"
Plussat: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Miinukset: "We arrived in Newark, but our luggage did not. It was lost for 2 days. In this day and age of technology, there is no excuse."
Miinukset: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Plussat: "Flight was fine, cr"
Miinukset: "Lost 4 out of 10 pieces of luggage from our group, and damaged one piece. Got 2 pieces of luggage 5 days later, one piece 7 days later, and the last one 9 days later."
Miinukset: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Miinukset: "Economy seating even for a small person is extremely confining. It made the overseas flight uncomfortable and unpleasant."
Plussat: "Crew was great. One of the best ever."
Miinukset: "With a flight scheduled for around 11 hours, seat comfort is at the top of my list of importance. These big Airbus planes have the worst seats for long hauls. I had forgotten previous experiences when I made the reservation but won't in the future. If it is a big Airbus, I'll opt for a flight with a 767, 777, 747 or 787. And what's with one soda per flight? Overall, an acceptable flight but just barely."
Miinukset: "Norwegian was unwilling to refund flight to and from Rome in the height of the Coronavirus pandemic."
Plussat: "Movies and tv were nice."
Miinukset: "Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy"
Plussat: "Crew was friendly and attentive."
Miinukset: "You have to pay for everything from food to drinks. I get it’s the low cost option but on a 9 hour flight kinda disappointing."
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Plussat: "Amazing crew, access to lounge, brand new Dreamliner!"
Miinukset: "Food and entertainment are somewhat bland and the choice is limited."
Miinukset: "Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy."
Miinukset: "The staff and crew at Norwegian were not friendly. Boarding was a mess. The plane smelled very bad and was uncomfortable to sit."
Plussat: "Crew was super attentive and pleasant"
Miinukset: "No changes needed."
Plussat: "The crew and flight were fine."
Miinukset: "I was very unhappy with getting charged for a bag I had as carry on. On my return flight I was forced to check in the backpack and charged. Also once we landed we had to wait an additional 30 mins on the plane because the person in charge of the gate was late."
Miinukset: "Checking 1 bag was a 1 hour wait. Would be a more efficient process if you could check in at a kiask and just drop off the bag instead of the entire process happening at the desk."
Plussat: "Rainbow landing lights"
Miinukset: "Give people water at the very least. It's hard to bring your own because of security checks"
Miinukset: "Free snacks"
Plussat: "Left right on time with an efficient service."
Plussat: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Miinukset: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Plussat: "Awesome job"
Miinukset: "Keep up with the good work"
Miinukset: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Plussat: "The only good thing was the seat went flat to a bed. Not so for 2 of my neighbors. Tv had 3 pathetic channels. No pillow. Hard, hard seats"
Miinukset: "Look above"
Plussat: "The flights was great, bags arrived in good order, crew was delightful!"
Miinukset: "I purchased headphones, snacks and beverages and the only thing missing was WiFi!! Would have happily paid for it:)"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "Worst air line I had in my life. Money oriented totally. Just try to sale you food and water. They even not give customer a cup of water/drink or peanut. Nothing. Blanket is for sale also. Not even provide a ear phone plug. Crew is very unfriendly. Hardly see crews except when they come out to sale. Toilet is smelly."
Miinukset: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Miinukset: "Missed this flight"
Miinukset: "I did put my initial reservation on hold which cost me $150 and to have 12 months to use my credit then I was told after 2 weeks by trying to book a different dates that Norwegian will not fulfill my credit anymore....therefore I paid $150 and then got screwed by them after collecting an extra $150....what a joke! Stay away from them... low-cost airlines are not worthy when you add all headaches. Never did I fly with them never will."
Miinukset: "There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours."
Plussat: "The flight was delayed by 2 hours but it was quite well handled by the crew"
Miinukset: "Economy seat, no earphones, terrible food. This was a business class ticket."
Plussat: "The food available for purchase was unexpectedly fresh and the screen ordering system is convenient. The plane was new and nice and clean, but pretty tightly packed."
Miinukset: "The flight was delayed by an hour and a half and the pilot kept saying that we'd be leaving in five minutes leading to a planeful of frustrated customers. The entertainment system does not have a very good selection of films. The crew was fine, but didn't go out of their way to be friendly or helpful."
Plussat: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Miinukset: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Plussat: "The upgrade I took on the flight was excellent"
Miinukset: "The Gatwick terminal and boarding gate procedures"
Plussat: "Entertainment tv"
Miinukset: "There was a beligerantly drunk man next to me. He was agressive and rude."
Miinukset: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Plussat: "The comfort of the plane"
Miinukset: "You would have to allow at least 1 baggage to be dispatched and give a water"
Plussat: "Overhead bins for luggage are large and easy to access. Staff was mostly helpful. TV in headrest."
Miinukset: "Small seats. Low on board luggage weight limits. Flight was delayed and boarding took a LONG time- not organized properly. Poor movie & TV show selection for an 8 hour international flight."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "Terrible trip. Didn't take off until three hours later than scheduled. Very displeased"
Plussat: "I always feel the plane itself is newer than other companies. The batcheooms seem bigger which is nice."
Miinukset: "I can never figure out if I am getting food or not. My ticket said light & tasty meal and when I tried searching for this on the Norwegian site all I could find is that I could purchase a meal on board or in advance. So of course I brought my own snacks on board and was surprised when the staff said they had prepared a meal for me. This really needs to be more clear. I'm tired of wasting money or food. I also had seen all of the movies already so I wish there was a bigger selection."
Plussat: "Family in front of me had a poorly behaved child. The stewardess didn't seem to care but once I informed her the child had poured soda all over my luggage she apologized and gladly told them to keep the child in his seat."
Miinukset: "No food or entertainment."
Plussat: "Great plane and good food. Onboard service was good. Boarding agent needs to be fired."
Miinukset: "Rude boarding agent picked on people he didn't like and made exceptions for others"
Miinukset: "They did not have the vegetarian meal that I Pre ordered and paid for. I was very disappointed."
Plussat: "The plane was clean, flight on time"
Miinukset: "They did not even give a glass of water for a domestic flight. It is the European way to make you buy bottles of water, but water should not be charged and a small complimentary snack would have been nice, but more important complimentary water was a necessity."
Miinukset: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Miinukset: "NO WI-FI"
Miinukset: "Our flight from Barcelona to London was delayed, but we were told they would hold the flight to Oakland for the 30 of us on the Barcelona plane. They had us leave the airplane first, hustled us through security, and as the most fit of us made it to the gate, we were told it had departed 15 minutes earlier! 2 unplanned nights in London was the result of this screwup; very unhappy and dissatisfied with Norwegian! Their handling of the situation afterwards was also very poor; you would think that by now airline's would know how to handle missed connections/flights"
Plussat: "Row of three seats to myself"
Miinukset: "Slow boarding"
Plussat: "The flight attendants did not spill any drinks on me! The ice did not smell like vomit! No one threatened to put my guitar in cargo! And the food was actually edible, even tasted good! No one woke me when I was sleeping. I thought I was in heaven."
Miinukset: "cramped seats"
Sooooooooo long. We were late and boarding was long
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Plussat: "The plane was spacious and air conditioned."
Miinukset: "We were not informed about how our luggage needed to be transferred to an entire building 15 min away."
Plussat: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Miinukset: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Miinukset: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Miinukset: "We had a 3 hour delay! I must be compensated"
Miinukset: "Less delays"
Miinukset: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Miinukset: "I fid not go to Amstredam because i lost my flight. Noregiean airlines was late. I went to London."
Plussat: "Amazing check in man and baggage check in woman. Great Customer Service."
Miinukset: "Airplane crew dry, dull and aloof."
Miinukset: "Huge delay and very disorganized boarding"
Miinukset: "Pague extra al hacer mi checking para elegir asientos en puerta de emergencia. Me enviaron hasta los recibos. Cuando llegue a mostrador en Florencia mis asientos habían sido revendidos a otros pasajeros. Una estafa"
Miinukset: "delayed 2hours 50 min. Lost connection, have to wait 11 hours"
Plussat: "Leg space"
Miinukset: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Plussat: "Short flight and pilot seemed very comfortable during turbulence"
Miinukset: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Plussat: "It was easy. Very cheap. On time."
Miinukset: "Seats are not great. But you get what you pay for."
Miinukset: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Miinukset: "4 hour delay"
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "It’s a quite flight and good space"
Miinukset: "No billows at the chairs"
Miinukset: "being subjected to a 15 hour travel day and missing an entire 1/3 of my 3 day vacation"
Miinukset: "Check-in process was a nightmare not well coordinated and took forever"
Miinukset: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Plussat: "Crew was nice and friendly"
Miinukset: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."
Miinukset: "It got deleyed i missed a bus because of that. It goy delayed because of a error with some luggage from other flight thatbwas sent to that flight."
Plussat: "Boarding was ok"
Miinukset: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"
Miinukset: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"
Miinukset: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Miinukset: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Plussat: "Everything perfect"
Miinukset: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."
Plussat: "Staff were friendly"
Miinukset: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Miinukset: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Miinukset: "Late boarding. But the crew was very nice and accommodating"
Miinukset: "The people at the check in desk were not friendly"
Miinukset: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Plussat: "Nice big seats"
Miinukset: "No movies"
Miinukset: "it took over 55 minutes to check in, instead of having just a luggage drop off point. not sure why you would have people check in at home to have them stand in line for 55 minutes"
Plussat: "Crew is good."
Miinukset: "The plain was late for 1:40 minutes and they lost my luggage again."
Plussat: "The onboard food for purchase has lots of good selections They have a good price."
Miinukset: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Miinukset: "I don't think they verified my identity a single time."
Plussat: "On time, no charge for checked bag, easy & pleasant."
Plussat: "Boarding was easy and prices were great"
Miinukset: "Baggage check was slow and no room in the seats. My knees were jammed into the seat in front"
Miinukset: "Delay for 21/2hours"
Miinukset: "Paid $180 one way trip on a cheap airline. I expected to fly with British Airways. That is what was sold to me. Like the airline pulled a fast one on me. I do not like this at all and extremely upset."
Miinukset: "Annoying woman who talked loudly for three hours :)"
Plussat: "On time, Good landing, friendly staff"
Plussat: "On time"
Miinukset: "Seats were soooo small"
Miinukset: "They're pushing the seats so close together that either you upgrade, or you're crushed. Particularly when you're tall, like I am, you notice every flight seems to be a bit worse, and year after year that's what's going on. It's gotten to the point I'm not against Ryanair's ridiculous standing seats prototype anymore. At least standing I won't get a trombosis."
Flight was uneventful, boarding was late and should have started earlier
For once in a long while, our flight was delayed - because the aircraft arrived late - but that was only delayed by about 30 minutes (which was bad). However, the crew boarded us very efficiently and quickly (which was good). But the original delay meant that the aircraft was directed to use a different runway in Gatwick than would normally be used - and that runway had less capacity apparently - so that added further to the delay (which was also bad). Anyway, the bottom line was we arrived in Dublin about 45 minutes later than scheduled. It might have been longer but I think the captain made up a bit of time in the air (which was also good). Having said all that, I would definitely use Ryanair again because this delay was not something that has not happened to us on other Ryanair flights in the recent past. in fact, my wife and I are due to fly with them to Dubrovnik next week so I'll be ineterested to see how they do with the outbound and return flights then.
Fast, good loads in and out, totally worth of price.
It was all good. Will fly with them again.
It was fine. No complaints.
We didn’t buy anything to eat and there was no entertainment on a short flight. We planned for this and brought a book. Everything was fine. As expected.
Plussat: "Flight empty, crew good."
Miinukset: "More comfortable seats"
Plussat: "Crew excellent, especially as they dealt with delay due to earlier medical event"
Miinukset: "Not really. Although pushback delayed, arrival was 10 minutes early"
Miinukset: "Courtoisie, respecté les horaires"
Plussat: "Ryanair works very well if you follow the instructions. Check in day before departure - Don’t bring too big or too many bags onboard. Pretty perfect flight for us."
Miinukset: "Fellow passengers not preparing for check in and bringing too much luggage then complaining for 10 minutes while everyone else has to wait. Ryanair only had one check in / bag drop. Should be automated or more staff. Took forever. (Ok 30min and only 3 ppl ahead of me in queue)"
Miinukset: "Not waiting in the cold for 15minutes before boarding the plane"
Plussat: "It was ok. Nothing more. Crew was helpfull if needed"
Miinukset: "Kayak... I booked a flight from Eindhoven - Alicante AND return!!! But Kayak only talked about the trip to Alicante..."
Plussat: "Great flight"
Miinukset: "Everything was great"
Plussat: "The crew was helpful and friendly, priority boarding was super speedy and the food was served promptly (to my neighbouring passenger not me)."
Miinukset: "The seats were dirty and the plane could've done with a clean, plus I ended up with stiff knees because of how squished I was."
Miinukset: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Miinukset: "Every thing was perfect . Thanks"
Miinukset: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Miinukset: "It was freezing we asked 3 times to have air con adjusted ...plus other passengers ask too . Nothing was done . Stag and hen people on flight... shouldn’t be served alcohol on flight if they seemed drunk already. People wouldn't sit down even with seat belt signs on..."
Plussat: "Priority boarding and luggage storage."
Miinukset: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Plussat: "Online facilities"
Miinukset: "The police for handbags"
Plussat: "Efficient and on time."
Plussat: "not a lot"
Miinukset: "I paid for extra legroom in row 2?There isn't any and to radd insult to injury the person next to me had been allocated his seat without paying any more than the basic fare.I spent most of the flight in a vacant standard seat which gave me more leg room than than that which I had paid for.It was a total ripoff."
Miinukset: "Check in"
Plussat: "Queue was long but still boarded quickly,"
Miinukset: "Providing even simple entertainment for kids e.g. colouring sheets would have helped them cope with the flight."
Miinukset: "Unfortunately, I had no other option than flying low-cost. Bought the most expensive ticket I could to be in first row and have enough overhead bin space, but that still did not help the situation of a very disorganized boarding, very uncouth flight attendants, uncomfortable seats, absolutely no free drinks (not even a bottle of water), constant selling of useless things, people using the toilet in the front, obnoxious travelers, and getting yelled at. Also, contrary to what was suggested on the Ryanair web site regarding fast check-in, priority boarding and access to lounges, none of those Flying 200+ legs per year on Star Alliance flights in business and up, I truly hope I never have to take such a horrendous flight again."
Plussat: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Miinukset: "I’m fed up with that bloody music when they land."
Plussat: "Flight was good"
Miinukset: "Check in was mad"
Plussat: "On time"
Miinukset: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Plussat: "Got there on time"
Miinukset: "It's Ryanair - a thoroughly unlikeable airline."
Plussat: "Getting off"
Miinukset: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Plussat: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Miinukset: "As above"
Plussat: "Initial fare"
Miinukset: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Plussat: "Enjoyed the lasagna that I ordered, surprisingly good!"
Miinukset: "Under the circumstances, the staff coped well with certain difficult passengers. Noisy passengers are my pet hate especially when the safety drill is being read out."
Plussat: "Friendly crew"
Plussat: "It was cheap and clean"
Miinukset: "Cant take your carry on actually onboard. They wont even give u free hot water for personal needs."
Plussat: "The price."
Miinukset: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Plussat: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Plussat: "Price and punctuality"
Miinukset: "Families have to pay extra to sit together. Children should automatically be seated with their parents. Basic safeguarding standards should be priority, not making more money out of necessity."
Plussat: "all airline staff caring and helpful"
Miinukset: "Automatically being allocated seats apart from each other"
Miinukset: "Bumpy Landing! Very expensive for a very basic service"
Miinukset: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Plussat: "Everything was great good staff with an exception. Quick and easy boarding"
Miinukset: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Plussat: "Very punctual and smooth flight"
Miinukset: "Seats could not be reclined. Not much space for carry ons."
Miinukset: "All along the way Ryan air was a disaster. The only thing positive to say is that we arrived at our destination alive and reasonably on time.the lead up with the computer games they played with me and my money put them right down at the bottom regarding service and expectations ."
Plussat: "The price"
Miinukset: "Delayed again!"