Ryotei Matsubaya

good helpful staff.great food.great onsen

location a bit remote. ok if you have car

The staff were so welcoming and friendly. It was great to experience staying in a traditional Japanese ryokan.

This hotel is amazing. A modern taken on an Onsen. The rooms are fantastic, a great size, amazing view of the bay and included our our hot spring bath! The staff we also amazing and so helpful with everything we needed. Also had continental breakfast options for those who wanted it.

It was a little out of town and required a taxi to get in or out. There were a few restaurants close by but we didn’t test them out.

Beautiful property and the room was huge and clean. Dinner and breakfast was amazing too.

Not accessible by public transport. Took a taxi to the hotel but staff offered us a ride down via their van when we checked out.

The new wing I stayed is nicely decorated, clean and not crowded. I booked the penthouse and a twin room. Both are very nice. Staff are helpful but speak very limited English.

The food was pre-cooked long ago and was getting cold or hard when we ate. Beef was cut in a big piece (approx. 1.3 x 1.3 x 5 cm) for grill. Since it's A4 or A5 beef, very oily when you put such a big piece in your mouth. Booking.com doesn't offer children price and choice of menu. I paid adult price for my 2 kids which should be cheaper if I could pay children price. The hotel couldn't partially refund the price paid after they found out I brought 2 kids. The property is at the mountain, in the middle of nowhere. If you don't drive, good for a night's stay so you don't have to worry about transportation. The hotel offers free pick up service from Beppu JR station.