JAL has always been excellent
Plussat: "The crew was amazing"
Miinukset: "More variety of movies"
Plussat: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Miinukset: "You are best ."
Miinukset: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Plussat: "The experience was really good. I’ll be using JAL again."
Miinukset: "Keep doing a good job."
Plussat: "It was great..."
Miinukset: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Plussat: "Crew and service were outstanding!"
Miinukset: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Plussat: "We were seated together as a family even though we were not able to reserved any seat"
Miinukset: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Plussat: "JAL flight crew were excellent and friendly"
Plussat: "All exquisite dishes they served were excellent !"
Plussat: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Miinukset: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Plussat: "Spacious leg room"
Miinukset: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Plussat: "Food was great"
Miinukset: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Plussat: "The crew were very polite,"
Miinukset: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Plussat: "everything went well. food and service was great."
Miinukset: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Miinukset: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Plussat: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Miinukset: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Plussat: "Courteous cabin crews, must be from Japanese culture."
Miinukset: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Plussat: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Miinukset: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Plussat: "Great crew, good food selection."
Miinukset: "Everything was good"
Plussat: "Excellent entertainment and the crews attention made me fell welcomed."
Plussat: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Plussat: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Plussat: "This was the best flight I have ever been on. The crew was so friendly."
Miinukset: "Absolutely no complaints."
Plussat: "Entertainment options were good"
Miinukset: "Food was mediocre and long waits for restroom"
Plussat: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Plussat: "As usual A1 service all the way!"
Plussat: "Superior service in a great and spacious plane."
Miinukset: "Seats are a bit flat and shallow, besides that it was awesome!"
Miinukset: "Didn't get to go. Thanks for selling me worthless insurance."
Plussat: "Friendly and respectful staff, great meals, tasty!"
Miinukset: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Plussat: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Plussat: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Plussat: "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
Plussat: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Plussat: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Miinukset: "Headset was too big for me and kept skipping back."
Plussat: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Plussat: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Plussat: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Miinukset: "2nd meal, some sort of a rice seafood mixture"
Plussat: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Miinukset: "The food was more "modest" than I'm used to, but my expectations aren't high"
Plussat: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Miinukset: "I wish they flew all over the USA, American carriers should be ashamed"
Plussat: "SERVICE was amazing and everything was very smooth"
Miinukset: "I wish there were options in the food they serve."
Miinukset: "Food was below standard."
Plussat: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Miinukset: "Can't say that I have ANY complaints at all!!"