Hampton by Hilton Berlin City Centre Alexanderplatz

1. Location is perfect for shopping, as a tourist, or for a business trip. 2. Breakfast spread was decent and breakfast room set up is excellent. 3. Gym set up is appropriate. 4. Very close to the park if need to go for a run.

Room size is very small & the room that I was given Room # 755 was a furnace and even after requesting the front office for all the 3 days during my stay in the morning and evening they wouldn't do anything about it. The only answer they had was they were sold out. Where I was ready to pay for the upgrade on the time of the check in itself as I did not want to sleep in my sweat drenched clothes, they just would not give me a room. In a 350 + room property and with a brand like Hilton, " the management doesn't think they need to have at least 1 % of the inventory as unsold so that the guest who would face such unforeseen situations can be accommodated." thats the cost you bare in todays age and date to earn a good reputation for your hotel and your chain all over the world. 'Once choses a HILTON hotel thinking that they would be rest assured of their stay and the services.' Rather they tried to convince me that the technical staff have checked the room and all seems to be perfect, I was amazed that they wouldn't believe their guest, who is telling them that I haven't slept 2 nights cos of the heat in the room. And to my luck I had my friends rooms just diagonally opposite which was at the appt. temp. That was good enough for me to know that my room was defiantly warm, yet the lady at the front office was convinced that I am not aware of the technicals of Ac functioning . The telephone systems of the hotel don't work at all, I tried to call the front office on the number mentioned on the room phone but no would ever answer the call. This is for all the 3 days by the way. ( funny and unbelievable ) Tired you have to come down 7 floors to communicate with them. Over all - this hotel has the potential to be the best in the area as its new and very clean with a perfect location. But the staff in the hotel are no where close to the 100% Hampton Guarantee that the chain is claiming.

I Lost my camera from the hotel room and no manager was on duty so we couldn't see who went in the room till I left back for my country. I did a police complain and now it's easily passed on the responsibility to the cops. I am disappointed and will never stay in any Hampton in Europe alone.