Hotel Berlin, Berlin

The room itself was nice.

Where to begin. The staff was confusing and we didn’t understand instructions with parking and got an attitude when we asked. Lobby had a coffee machine, and AFTER making ourself a cup we got told it was 3€ per cup (Big rip off as its barely half way). Air conditioning did not work, it blows at a snail pace and we waited hours for it to cool down and never did so we had to open windows (windows had to be closed when ac was on). Had to ask for a fan which they gave us a little one. Curtains don’t work a lot of light shines through so definitely not black out curtains. Which made it difficult for our baby to sleep. WiFi didn’t work after we connected it worked for a few mins then never worked after that. Breakfast wasn’t good, no water or juices just a smoothie drink which was gross, no hot food, or meats. Like stated in title I would avoid this hotel it’s a big rip off.

This is a huuuge hotel, a little off the centre. You'll like it if you prefer large corporate-like places. They offer great breakfasts, I booked a premium double room and it was about 25sq.m., clean and light, with modern and clean bathroom Limited tea and coffee in the room.

There was no balcony in the room, although promised in the room description. The room was not heated, which is a brave idea in the Central Europe: it was 17C when we got there, with 10C outside - think about winter! The hotel staff supplied an external heater when asked twice. And most important: they make you pay upfront and they don't respect the booking.com calcellation policies! I made a booking for two nights but after the first night, I had to cancel another night because of Coronavirus travel restrictions. Expecting (sort of that), I made a flexible (and more expensive) booking via booking.com, allowing to cancel reservation just before the beginning of stay. THE HOTEL DIDN'T RESPECT THAT and charged me for two nights. So, I''d say EUR240 for one night in this hotel wasn't exactly a bargain.

Hard working friendly staff. Breakfast was a good value. Bathroom was in good condition.

My first room had a bad smell so I changed rooms. Both rooms needed renovation. Housekeeping was spotty. Breakfast was super crowded.

Nice, large room.

High charges for internet and phone.

cold room, only german and english tv channel, time limit on spa

good cocktails and location.

the showers did not work because the hotel was busy, the television did not work effectivly the whole hotel needs up dating by 20 years in key areas such as plumming.

air conditioning, location