Waldorf Astoria Berlin

Bed is comfortable, location is good

5 star shame! The Guerlain Spa is a Lie. I went there twice and there wasn't even a receptionist to book me a facial. The guerlain shop was closed also. Staff take ages to pick up calls. I assume this hotel ia short of staff. In room continental breakfast is poor.. 3 small and hard pieces of bread.. And it costed 36 euros. I have had amazing continental breakfasts in 3 stars hotels before and for 5 times less. Staff double charged my debit card without checking that my stay was already fully paid. I will never stay in this hotel again. It's a shame for a 5 star.

This is absolutely not a 5-Star hotel. I wanted to book directly with the hotel but unfortunately it was too difficult every employee gave me different information/misleading info then i decided to book with booking.com. Moreover, I stayed 4 nights, my wallet got stolen within 2 hrs, i left it on the bed and went out for max an hour and when i came back i did not find it where i left it, the management did not show any kind of concern, i had all my credit cards and 550 euros and the sarcastic thing they asked me if i would like to have a piece of cake while waiting in the room to receive an update. What an offer! If it was really a 5 star hotel they would refund the stay at least and show some concerns! Never stay in that hotel, the treatment is as if you are staying in a motel or even worse!! Such a shame!