Hotel Heritage

I am writing to show our great appreciation from our hearts to your excellent service and generous help when we stayed at your hotel on behalf of my family. There was one emergency that we experienced proving your great efficient management and great hospitality. On 13th, Aug, 2018, I, with my wife and son, checked in your hotel. While in the evening at around 11:00 pm that night, my son felt very uncomfortable and was difficult to breathe smoothly. He had serious asthma and throat swelling which made him hard to sleep and speak. We felt it seemed that he might be allergic and needed immediate medication to relieve the breathing difficulty, so we immediately told the reception the help we needed and hoped the hotel could manage to send us to the hospital nearby as soon as possible. The staff at reception immediately informed Mr. Prakash Dhaubadel to deal with this emergency. Prakash sent us to Iwamura Hospital, which is the nearest one to the hotel, for medication by car. He also helped us to communicate with local doctors and the pharmacist. Since the hospital only accepted cash and we didn’t have enough cash at hand, he even initiated to help to pay for the fee of emergency registration and medicine. As my son’s situation went well after one hour’s treatment and observation, he sent us back to the hotel and comforted us that he would send us to the hospital in the downtown Kathmandu if necessary the second day. He was always by our side and showed great concern for every details that night. When he saw us in the second morning, he inquired for the details of how we gave medicine to our son and if we needed any help to other hospital downtown. We feel lucky to choose to stay in your hotel because of Mr. Dhaubadel’s professionalism and your efficient management. Without such immediate supports and help, we couldn’t image the consequences of this emergency, so we would like to express our deepest gratitude to Mr.

The lock of the room was broken when we stayed.

Great place! Wonderful staff, beautiful building and rooms, and great relaxing garden.