Malmaison Birmingham

Area good as all on your step .

It was my birthday and they said that they would leave something for use to get discount in the bar and for a meal and got nothing and one of the self over charged use .

The staff at reception, in the bar and brassiere were all polite and very good at their jobs

Awoke to a loud noise coming from our room at 5am in the morning. I contacted reception who said someone would be up to check. I rang back 20 mins later to ask when someone was coming, to find out someone had been and heard nothing in the hallway! I said the noise was in the room as I stated before. Someone came on the second time of asking and agreed the noise was loud and we were moved to another room. I asked for a quiet location but we were given a room outside the lifts on that floor. I just wanted to sleep so left my complaint for the manager, the day we returned home. I do like using Malmaison and can’t fault them, normally. I’m hoping this is just a one off incident. I did raise the issue of it should have been a thorough inspection for health and safety reasons and a courtesy call would have been nice also.