Quality Inn & Suites Mall of America - MSP Airport

Avoid if possible

It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport.

Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.

Hotel had a strong smoke smell, very over whelming when we walked onto our floor. Cigarette butts lining the ground beneath our balcony.

The workout center needs an update. The treadmill did not work.

Location and breakfast

I was given my room key and just before I left, they told me they gave me the wrong room number. I received a new key and went up to the room and someone was already in the room. I was checking in very late 1:30am and this could have ended badly, since I woke someone up.

Stale French fries on floor

Good location by airport and mall of America

Staff replied "I'm sorry the room wasn't clean to your standards" No, stale fries under the bed skirt (from the previous guest) is unacceptable by anyone's standards.

Property and staff

Little. Got a free newspaper.

Property is beat. Mgmt and staff not very customer friendly. Breakfast same stuff every day, low quality. Hotel needs a nakeover. Bed was reasonably comfirtablw. Sink and tub didn't drain well.

Staff were kindly and also their coffee , it was good .

The room was need to be refurnished.

I liked the location and the size of the king size room

It is not updated enough. I did not like the pillows.

the convenience of how close it was to the mall of america and the price we paid. the hotel room was very clean and comfortable.

the receptionist was very friendly, but the cleaning staff for the breadfast was very rude and unfriendly. otherwise everything else was fine.

close to Mall of America and other attractions. Room was very clean and I would stay there again for sure.