Bloomington hotellia

Miinukset: Internet was not working at times, and continuously disconnected.

Plussat: The design, the modern.

Miinukset: No swimming pool.

Plussat: Hotel centrally located so it was easy getting to and from places. Walking distance from Mall of America

Miinukset: No microwave in room

Plussat: Very comfortable room, and the staff were helpful. There was plenty of parking and it is walking distance to the mall.

Plussat: Use of space was very effective. Rooms were spacious and lighting was very nice. Bathroom spacious and shower wonderful. On site breakfast was perfect. Highly recommend!

Plussat: Easy check in

Plussat: Bed was very comfortable. Room was huge. Great location. Awesome hotel. Will stay here next time!

Miinukset: Everything met my expectations!

Plussat: Comfort and style and the location was great

Miinukset: NA

Plussat: Great location. Very comfortable room.

Miinukset: Housekeeping was not responsive. Called to have them turn down the hideaway bed(we registered 3 guests). They never came, had to figure it out ourselves. Also requested shaving cream....we called twice but they never came.

Plussat: It was very quiet despite being right by the airport.

Plussat: Bed was very comfortable and the rooms very clean

Miinukset: Had to walk across street for laundry and pay for breakfasts

Plussat: Location

Miinukset: Didn't care for their breakfast service

Plussat: I loved the location, I loved the shuttle, I loved the staff... the room was beyond nice. The breakfast was pretty good. Everything about this place was great.

Miinukset: The one thing I disliked was that booking.com Posted this hotel as a no pets allowed facility but I saw some pets and was told it was a pet friendly facility. I don’t want to be in hotels that accept pets.

Plussat: The staff was very helpful I would definitely recommend this place to anyone looking to stay in blooming.

Plussat: This was such a comfortable hotel. I will be coming back for sure. Great location, staff, breakfast and so, so clean!! I would easily refer this TownePlace Suites and in fact already have!!

Miinukset: No, it was fabulous!!

Plussat: Was happy with everything except the breakfast ending at 930.

Miinukset: Wish breakfast would have lasted until 10 or 1030. Instead of 930.

Plussat: Excellent deal for the price!

Plussat: The staff and the manager accommodated for me and fulfilled my request and the experience was perfect! Thank you!

Plussat: Great staff

Miinukset: Nothing

Plussat: Good location, good amenities, friendly staff

Miinukset: So far I can’t think of any!

Plussat: Breakfast items were minimal but there were both hot and cold selections.

Miinukset: The close proximity to the airport was obvious as you will hear some air traffic noise.

Plussat: The rooms were very spacious.

Miinukset: The breakfast area was not set up well and very disjointed.

Plussat: Breakfast was wonderful and female staff person in breakfast area was so friendly and helpful. Clean facilities, good food, great location

Plussat: They had a good breakfast and the room was great

Miinukset: The elevator was broken

Plussat: Room clean and comfy beds.

Plussat: It was a pleasant experience. Would stay again only if the price would be reasonable.

Plussat: Access to freeway, parking, staff helpful.

Plussat: I like everything very clean

Plussat: The hotel was very clean the large hot tub was nice. We also loved the snack options to buy from.

Miinukset: It was nice that there were a lot of options at breakfast but unfortunately most of them did not taste good.

Plussat: I've always liked the Hampton.

Miinukset: Nothing.

Plussat: Clean, new location

Miinukset: Not as close to airport as expected. No restaurant in hotel

Plussat: Lena and Ryan are awesome!!! They knew about the town where to eat, what to do, and where to go. The room was very clean and so was the entire facility. The whirl pool and pool were very well kept with plenty of towels. The cleaning staff was attentive and very nice who also gave great info on the town. I will always stay at a HAMPTON INN!!!!

Miinukset: It would've been nice to have bacon and potatoes at breakfast but it is complimentary and it was still good.

Plussat: Excellent location, very clean, friendly staff, good breakfast and comfortable beds!

Plussat: Very comfortable

Miinukset: Breakfast wasnt refilled very well

Plussat: Disappointed no smoothies on the weekends. Kids were very disappointed

Miinukset: O

Plussat: The room was spacious, the breakfast bar well stocked with large selection of items to choose Airport shuttle was great, large shower in bathroom

Miinukset: The lightning in the bathroom was terrible for putting on make up

Plussat: I liked the hotel very much. People at the front desk were extremely nice

Miinukset: Are associates allowed to eat at the breakfast in the morning. Thought it was kinda odd watching associates eating the Complimentary breakfast

Plussat: easy check in and great breakfast

Miinukset: the swimming pools were dark and dingy

Plussat: Just OK but expected in hotels like this.

Miinukset: The eggs

Plussat: Beds were good. Bathroom was in good condition

Miinukset: Pool area a little small but adequate

Plussat: Location and included breakfast with room charge

Miinukset: Needs updating. Room did not stay cool.

Plussat: The location was great

Miinukset: The chlorine in the pool was way to strong

Plussat: Bed was nice. Room was clean.

Miinukset: Door really slammed because it didn't line up with the door jam well. I felt bad leaving early in the am because it was so loud to close. Breakfast wasn't until 6, I had to leave before then. Also, staff kept pushing me to park in the back... I didn't want to.why?

Plussat: The front desk staff is amazing

Miinukset: We stayed 3 nights and they didn’t take out the garbage the entire stay

Miinukset: The two people working the front desk seemed very rude. First there must have been a mistake through the booking agency and the names were switched around between the guest and myself which I made the reservation. The lady proceded to tell me that I screwed up and I shouldn't use a booking site. Then when I asked if it was possible to leave my car at the hotel as we would be returning from our flight 4 days later and possibly staying another night at your hotel the lady rudely said that "I cant just stay there for free" instead of explaining the cost to park there. I then decided that I will just pay to park at the airport and not stay in your hotel upon our return.

Plussat: The hot tub was amazing. The only thing I suggest is a longer setting time for it.

Plussat: Very clean

Miinukset: Nothing!

Plussat: Clean and walking distance to MALL . Great place to stay !!! Love the layout! The king suite was perfect

Miinukset: There’s nothing I did not like

Miinukset: The pool was closed due to repairs

Plussat: Great location. Close to shopping and dining. Bed, pillow, and sheets were dreamy. Would love to have them at home. Breakfast had many healthy choices and alot of variety. Something for everyone. Great for short term and long term stays. Would definitely recommend to others and will seek out this brand in other locations/travel.

Miinukset: No complaints. Staff were great and property was very nice.

Plussat: The hotel was wonderful, The staff was great, We really enjoyed jenny!

Plussat: The staff was very helpful and friendly. The layout of the room was great and there was more than enough drawers and storage. The option to use the kitchen was definitely a plus.

Miinukset: The only complaint I had is that for breakfast the vegan options were limited.

Plussat: Location

Miinukset: Nothing

Plussat: Great staff! My husband was celebrating his birthday and the staff got him a birthday cake and a card. I really appreciate that extra step. You guys rock!

Miinukset: Nothing

Miinukset: The breakfast wasn’t great! Plus there’s one waffle maker for at 30 guests or more.

Plussat: location and access to restaurants and MALL OF AMERICA

Miinukset: the duvet we had was having some weird smell, definitely not detergent. may be not washed instead put some perfume or something

Plussat: The hotel was very clean and quiet. The beds were very comfortable and the rooms were good sized. We enjoyed the pool facilities, like the rest of the hotel the pool area was very clean. Fresh cookies in the evening!

Miinukset: The setup of the breakfast area could use some improvement. Most of the hot breakfast items required a microwave or the waffle iron and the lines to use these would block other breakfast item access and the tables right by the breakfast items. The selection for breakfast items also wasn't as good as some other places.

Plussat: The size and configuration of the room.

Miinukset: The breakfast.

Plussat: The hotel was recently built and well maintained. The staff was very courteous. The lounge areas both indoor and out were very comfortable for relaxing. The rooms were spacious and the bed was very comfy.

Plussat: Executive lounge for honors members was excellent. Rooms are nicely updated.

Plussat: A very upscale feel.

Miinukset: No.

Plussat: Shower floor was dirty and still hair on walls from prior guest.

Plussat: We were flying in from Boston into Minnesota to visit Mall of America and had booked our hotel stay at the Hilton almost two months prior. The week we were scheduled to fly in there was a huge storm in MN. I was in constant communication with the hotel and they assured us our reservation would stay intact and I was grateful for that. We had no intention of renting a vehicle but instead use the complimentary shuttle service to commute back and fourth from the hotel to the mall. All the shuttle drivers were personable, prompt, and professional. The grounds, lobby, restaurant, and bar areas were in impeccable. Everyday we came down to the lobby area there was a new batch of different fruit infused water( that was always a nice treat). We did room service for one night out of our 4 night stay and the delivery time was quicker than expected and the food was good (burger, pizza, and beer). Our family of 3 required special accommodations upon check out and The Hilton had no reservations about fufilling our request. The shuttle drivers, front desk, and the manager all welcomed us back in the future and we hope to do just that (in warmer weather of course). Thank you Hilton-Bloomington

Plussat: Very clean and inviting. Beautiful hotel with great service. Very nice lounge area as well. Comfortable beds, all around great. Would definitely stay here again.

Miinukset: No.

Plussat: Staff

Miinukset: Murphy bed

Plussat: Very friendly staff, clean rooms.

Miinukset: Wish the had more parking in the front.

Plussat: It was quiet while we slept.

Plussat: Clean and modern

Miinukset: Nothing

Plussat: We enjoyed the staff, & cleanliness of hotel. Showers were excellent!

Miinukset: We did not care for the pool area-too small & hot tub only fits 5 ppl. No fitted sheets on beds-which had us tossing & turning all night.

Plussat: Location

Miinukset: There was hair on the bedding and in the bathtub. The bathroom floor was dirty. I told management when I checked out. My room was 405

Plussat: Was very clean and inviting. Staff was friendly.

Miinukset: The parking lot and back parking lot doesnt seem very functional. Also with 11 floors and only two elevators, spent a lot of time waiting for the elevator to go up or down. Also elevator at the back by parking is only for the two floors of parking

Plussat: Clean and upscale hotel, with a friendly and helpful staff!!! The room was large and quite, and the bed was very comfortable!

Miinukset: N/A

Plussat: The staff was professional friendly and very helpful The rooms were clean and comfortable The location was easily accessible off the highway Close to many attractions Plenty of parking

Miinukset: None

Plussat: Large, clean, comfortable room

Plussat: Staff was very friendly and helpful. We felt welcome. Very comfortable bed. Room was clean with a small fridge. Bathroom was a good size and had the best hair dryer that I have ever used in any hotel. The restaurant food was good.

Miinukset: Very close to the highway so you did get some road noise.

Plussat: Spacious rooms that included additional seating. (Couch, Armchair and Office Chair). Comfy bed!!

Miinukset: The sink was plugged/draining slowly. Notified front desk at check-out.

Plussat: I don't believe this should be consider a four star hotel

Miinukset: Average

Plussat: Newly remodal. Beds were comfortable. Shower with rainfall showerhead was nice. It was fairly easy to get to from 494.

Miinukset: It still had a slightly musty smell even though it was recently renovated. Overall a much better place to stay than it had been previously.

Plussat: The room was very comfortable and clean. The location was very easy to access the highway to get to/from the downtown core.

Miinukset: I had an excellent experience.

Plussat: Great service and comfortable,clean room.

Miinukset: Nothing

Plussat: Its a sheraton.

Miinukset: No pool.

Plussat: The front desk attendants were extremely friendly helpful staff, I have an enormous respect and appreciation for their tender kind care.

Miinukset: Just the stay was short.

Plussat: clean and comfortable

Miinukset: no swimming pool

Plussat: I really enjoyed this stay over all, friendly staff, breakfast, and pool and relax area.

Miinukset: Halls were on darker side, would have like to see something a little brighter

Plussat: The seperate spaces. It made it more " home"

Miinukset: Nothing. It was all great!

Plussat: It was very clean, and in a good location. The breakfast was very good and the happy hour in the early evening was a nice feature.

Miinukset: I can't think of anything.

Plussat: Close to the mall but still had a shuttle service

Miinukset: No in hotel bar

Plussat: View was great. Room was huge. Pricing was amazing through 3rd party. Conveniently located.

Plussat: good location. breakfast Hilton (different cities) better.

Plussat: Breakfast Location

Miinukset: there was a mixup in the room I booked and because I used booking.com they would not fix it

Plussat: Good location. Next to restaurants and Mall of America

Miinukset: Not the quality I’m used to for staying at a Hilton

Plussat: Location

Miinukset: Room smelled like cigarette smoke. Furniture was over-used and uncomfortable. Staff didn’t seem particularly concerned over smoke odor in room.

Plussat: Room was great. Evening social was awesome!!

Plussat: Price, location, free breakfast, pool, wi-fi

Miinukset: Wasnt informed of the 20.00 hold for incidentals per room. I had to call and get this information after reviewing my pending charges. I am told the hold is removed after 72 hours and the charges are reversed.

Plussat: Our purpose was Mall of America so the walking distance was perfect. The room was clean and spacious with amazing vanity lighting. The breakfast had plenty to choose from.

Miinukset: Room was non-smoking but still smelled like it had been a smoking room at one time. If it wasn't, the air handling system brought the smoke in. It wasn't an extreme smell but it didn't give a great impression when walking in the room. Also, If I knew to ask ahead of time I would have requested a room in the main hallway closer to the elevator. We were furthest away from elevator down a very long hall and down another small hallway. It felt very remote so it completely freaked my young daughter out once when a very large male hotel customer got out on the same floor as us and seemed to "follow us" almost to our room (coincidentally he had a room only a few rooms away from ours so all was well). But it did also make me nervous for a second given the floor was so quiet it seemed like no-one would have heard anything if something nefarious did happen. Nothing you can really do about that, just something we have to remember for next time.

Plussat: There were no problems or issues. There was a newspaper and a variety of foods for breakfast.

Miinukset: No issues.

Plussat: Clean and nice staff

Miinukset: The beds were too hard

Plussat: Big rooms, very clean

Plussat: Clean. Breakfast was awesome. The manager Ali went out of his way to help us when we had a our car break down at motel. He was accommodating and showed kindness and concern. He took a lot of stress off us during the situation by his attitude and willingness to try and help any way he could. Extremely good customer service skills. He’s a keeper and I hope he’s still there when we come again. One of the shuttle drivers also inquired if we needed any help with our car. The rooms were accommodated nicely and were pleasant. Extremely pleased with this visit.

Miinukset: The cleaning solution for floors was strong smell but maybe that’s just how that has to be.

Plussat: It was clean and the staff was very attentive

Miinukset: They had overbooked the room that I had reserved, and even though I had called before we arrived I wasn’t told this until we got to the hotel at 11 at night after a long drive. We had to have a smaller room with a smaller bed and my husband had to sleep on a terribly uncomfortable pull out couch. They did reimburse us the difference in price but it was a pretty tight squeeze with three of us in the smaller room all weekend.

Plussat: Size of the room. Breakfast was very good also.

Miinukset: Not really

Plussat: Nothing

Plussat: Good breakfast. Clean rooms

Miinukset: Staff at check in was very rude to us. Was not aware I had topay full amount of the bill plus incidentals before checking in. I only had enough on my card for incidentals as I was paying cash at checkouand had to use my mothers card to cover the costs.

Plussat: It was a great room layout. Having the kitchen was a nice bonus.

Miinukset: The room could have been cleaner. There was debris left that was missed by the vacuum.

Miinukset: Overly priced for the size of the room. Breakfast was average. Not one of the best experience. Just a place to sleep before the next day starts.

Plussat: The breakfast and social hour were both above what I would expect from a hotel. The rooms were perfectly appointed and clean. The fitness center was adequate, and pool area was great.

Plussat: The staff was very friendly and helpful with my bags. The breakfast buffet was huge and delcious. The dinner buffet is also included in with your stay was awesome. There are shuttles to the MOA and the airport. They were always on time.

Plussat: The bed was not comfortable, not enough towels, pool closed too early, Its a Beautiful hotel though.

Miinukset: Even though I had a confirmation, there were no rooms matching what I booked when I checked in, 2 queen beds.. I was given a second room which was comp'd however I was traveling with my kids and this now separated my family. Also, one of my rooms was handicap accessible which made the shower and bathroom very slippery. Disappointed with overall stay.

Plussat: Location. New room that felt like a warm, welcoming and open kind of layout. It was easy to unpack and pack for our one night stay.

Miinukset: Sad there was not a whirlpool.

Plussat: I like Firm bed here and spacious room

Miinukset: Table not suitable for computer use

Plussat: Location, parking

Miinukset: bathroom was not as clean as it should have been.

Plussat: The room was fine but AC kept blowing cold air and wouldn’t stop, even in “off” setting. It was difficult to keep room warm enough. The food in the restaurant didn’t include many vegetarian choices. The take away food area was EXCEPTIONAL and so was the server on duty last night. She was very accommodating, very checked with the kitchen about two issues, was very helpful, very quick in preparing my order, very pleasant.

Miinukset: The transport to the Mall of America was poor. I waited an hour for it. I spoke to another lady who had come from the airport who stated she had the same problem coming to the hotel from the airport. We asked the receptionist several times, who said she would call the driver....we waited an hour regardless.

Plussat: Best hotel bed I have ever slept on!

Miinukset: The lobby didn't seem very welcoming.

Miinukset: Room only got cleaned 2 out of the 4 nights we stayed and only after I went down and talked to the front desk which only gave me excuses. Still waiting for my compensation.

Plussat: Shuttle to the airport every 30mnts. Close to beautiful Minnehaha Falls. Good Breakfast. Safe area and Hotel.

Miinukset: no free water in room

Miinukset: Didn’t like that staff didn’t take the time to point out location of elevator, checked in and provided room key, however was left to figure it out.

Plussat: Clean and spacious

Miinukset: Have to pay for parking

Miinukset: When we ordered wine it took about an hour and a half for it to come up. And when it did the server already added a 10 doller tip to a 30 doller bottle of wine. I thought that was very sleazy and unprofessional. I had to call twice for him to remember to bring the wine.. not great service at all for something that takes very little to no prep time to make.

Plussat: Location-It's connected to the MOA.

Plussat: Very nicely decorated and comfortable hotel. In-room dining steak salad was excellent.

Miinukset: Super busy lobby...

Plussat: Location Clean

Miinukset: The doors closing were really loud!! No hot tub :( Terrible that there is no complimentary coffee in lobby..seriously :(

Plussat: Loved that you could walk right into the Mall of America.

Miinukset: Having to pay for parking.

Plussat: Proximity to Mall and Nickelodeon Universe

Miinukset: Extra $10 for two queen beds and extra $50 to check in at 1 instead of 3.

Plussat: We love the hotel itself, so beautiful, comfortable and clean. The location is the 2nd part that is so nice. You can shop and then head back to your room to drop off items and relax and then head back out.

Miinukset: No

Plussat: Excellent location! The hotel was extremely clean and comfortable.

Plussat: The woman that had checked us in was amazing. So helpful, and actually all the staff went above and beyond to make our experience great!

Miinukset: N/a

Plussat: Location only, direct access to mall. Close parking (for additional fee)

Miinukset: No reliable airport shuttle service - had to use Uber after waiting 1+ hrs for shuttle and told that it was full. Caught cleaning staff going through belonging on spy cam (nothing stolen). Long walk to room. Comfortable beds, yet rooms are small.

Miinukset: The bathroom was very small, that was the only thing that made my rating not a 10

Plussat: THE ROOMS were well laid out and well lit. The staff went out of their way to accomodate.

Miinukset: Not one thing

Plussat: Location

Miinukset: No

Plussat: Clean comfortable room

Miinukset: Hot tub was small was crowded and breakfast was not as big as the location downtown Minneapolis

Miinukset: Needs to be updated.

Miinukset: The noisy smoke alarm, I call to have the battery change, someone came didn’t know how to change it and never came back and so the alarm wake us up very early in the morning.

Plussat: Great location

Miinukset: The only complaint we had was that the pool and pool room temperature was not warm enough.

Plussat: Very close to the airport. Great shuttle service. Business center met my needs. Spacious room. Comfortable bed. Friendly staff.

Miinukset: Sofa bed had potato chips on top; probably not used in a while.

Miinukset: The elevator situation was very difficult!! It was backed up and very congested

Plussat: The shuttle

Miinukset: Has no restaurant around

Plussat: Quick and easy check in

Plussat: Convenience to airport and mall of America

Miinukset: When the cleaners came through to change bed sheets on 1st day, the comforter they put on the bed had a weird stain on it.

Plussat: Very good breakfast with friendly and attentive staff.

Miinukset: Parking situation was a little confusing.

Plussat: The location was excellent. It was a short shuttle ride to the Mall of America. It was a short walk to the light rail station, so we were able to take the train into downtown MLPS And Target Field. The hotel was very clean and very comfortable. The underground parking was excellent!

Miinukset: You’re right on the south end of the airport, so there will be jumbo jets flying over. Noisy. The surface lot filled up fast, so get your space early or lose out.

Plussat: Location was convenient and parking was easy. The room was decent size and clean.

Miinukset: Breakfast was ok but the fresh fruit was less than desirable mainly the bananas were soft and mushy with several brown spots and the eggs were cold but it's a buffet style so it's pretty difficult to keep everything hot and fresh.

Miinukset: There are 10 or more Marriotts with in a mile of MOA. So need to pay attention to which one you booked.

Plussat: nearby airport. Hotel provides free shuttle bus, very convenient.

Miinukset: no

Plussat: that its kid friendly , the swimming pool, the breakfast , and the chilling area it had was wonderful to step out the room .

Miinukset: We misunderstood about the cleaning staff coming to clean and our room was not cleaned for that day and we had wet towels. But overall the cleanliness was good .

Plussat: The shuttle to the mall

Miinukset: I requested a crib & didn't have one in room had to call to get one. It wasn't very clean too. The pull out bed didn't have sheets, I called and after waiting for about 30min we called again they forgot to send someone. They only sent sheets no blanket. The morning of check out the housekeeping walked into our room with out knocking & never apologized for walking in. Then when we were packing up to leave our room key didn't work any more & it was before 11:00 which is check out.

Plussat: Great staff

Miinukset: There was water damage in our room 128. It had been patched to try to cover it up, was defiantly not done by a professional...

Plussat: The employees were very nice and helpful

Miinukset: There was a family in the hot tub that made it very nasty and dirty but the next day it was closed and being clean

Plussat: Spacious office workspace, full kitchen

Miinukset: Location felt isolated

Plussat: Location Breakfast. Friendly

Miinukset: Toilet seat was very, very, low. Bathtub surface was so curved you could not stand flat(dangerous).

Plussat: Family friendly.

Plussat: The staff was friendly and helpful, especially the gentleman at the front desk. I don’t remember his name but he had a Packer tattoo.

Plussat: Super friendly and helpful staff with great shuttle service to MOA. Loved have no the separate bed room from the living area. Nice warm clean pool and loved the outdoor seating and available b-ball courts. Greta breakfast choices with small changes for multiple night stays.

Miinukset: No volleyball net. The bath tubes were very slippery and rounded, only complaint.

Plussat: Love the patio, nice rooms, and friendly staff!

Plussat: Clean and comfortable. Very accommodating and friendly staff

Miinukset: Very small pool area

Plussat: Location and size of room

Miinukset: Could do a better job on cleaning. Communication on team about our late checkout.

Miinukset: The bathroom didn’t have a vent sucker, and there a little smell coming from the pumping system.

Plussat: Everything

Miinukset: They were very nice and the rooms were very nice

Plussat: Marriott bedding

Miinukset: No USB connections/charging ports. Updated lamp or radio with USB would be helpful

Plussat: Comfortable and very clean Excellent staff

Plussat: The room was great

Miinukset: The hotel advertised indoor pool but after booking and getting swimsuits on we was told the pool was closed. My children was very disappointed they couldn't swim

Plussat: The staff was very friendly & the breakfast was delicious with a lot a variety. We loved how close we were to MOA & the free shuttle was great.

Miinukset: The room we stayed in was dusty & the glasses weren't clean. The furniture also had quite a few stains.

Plussat: Beautiful. Front desk woman was wonderful. Very comfortable sleeping.

Miinukset: Shuttle crew was not very friendly. Very uncomfortable coming back from mall. Price is a bit high for families.

Plussat: I likes the Pool area, the beds and the breakfast.

Miinukset: Nothing, it fulfilled my expectations.

Plussat: The people where amazingly attentive and supportive.

Plussat: Nice facilities with friendly and helpful staff! Great breakfast as well.

Miinukset: Pool was much smaller than it appeared in photos.

Plussat: The staff was friendly and the facilities were clean.

Miinukset: I was surprised there was no refrigerator in the room or a blow dryer. Other than that everything was great!

Plussat: Clean room. Close to Mall of America.

Plussat: Hotel had actual shampoo and conditioner in the shower. Not the tiny bottles.

Plussat: Very clean and prompt check in

Plussat: The room was very spacious.

Miinukset: The hotel had garbage on the floor. The garbage cans were overflowing.

Plussat: The Room was nice. The beds were really comfy and we both slept good. Nice to have a pull out couch but the front desk should explain that. When we checked in I asked if all three of the rooms I booked could be close and the guy did get them right next to each other.

Miinukset: Check in wasnt awesome. He asked for my ID and Credit Card and then just handed me the room key. Would have been nice to get directions on the room and things in the hotel located. Also we came back to the hotel around Midnight-1am and there was no parking.We went to the front desk and they stated just park in the back.. A little more direction would be nice.

Plussat: cleanliness and location

Miinukset: nothing, all was good

Plussat: Staff super nice. Comfortable rooms. Fast internet.

Plussat: Spacious rooms, lots of chairs in lobby

Miinukset: No microwave in room, no free continental breakfast, cleaning staff was extremely loud in the morning

Plussat: The room

Miinukset: Didn’t like how my tv didn’t work while I was there and then Lieing saying they put money back into my account when they didn’t smh

Miinukset: I did not like the old looking linen. The covers were wrinkle . The room was not cozy. It was not a good experience! Breakfast was disgusting!!!!!!

Plussat: Very nice and felt new hotel.

Plussat: Continental breakfast was excellent, the best I've had in a hotel stay thus far. Hotel Amenities were Bath and Body Works...my favorite!! Customer Service was good, a crib was available for my 1 year old. This hotel was above and beyond my expectations!!

Miinukset: We didn't get a choice of room at check-in like it said when I made my online reservation.

Plussat: Friendly Staff

Miinukset: Highway noise kept little one up at night. Pool area was very small.

Plussat: Friendly staff and great breakfast

Miinukset: No hot tub, slightly outdated room

Plussat: Location.

Miinukset: Wait time for check in. 25 minutes is unacceptable with two customers in total. I appreciate attention while be served, never would've consumed that much time over any issue. Awareness of other customer needs must be balanced. I appreciate the staff try

Plussat: Rooms are so nice

Miinukset: My room smelled musty

Miinukset: Definitely paid more than what I was told and we were not given the room that we originally booked.

Plussat: The staff were very helpful and the breakfast was great.

Miinukset: N/A

Plussat: How clean the rooms were and how welcoming and courteous the staff are.

Miinukset: My room had a definite smoke smell

Miinukset: They didn’t clean our room

Plussat: Great rooms, awesome staff. Great location from everything, short drive to everything.

Miinukset: Get down to breakfast early. It might take a lil bit for them to restock some items

Plussat: Desk found room type I needed...with a tub

Miinukset: Room was not serviced....had to ask for towels twice

Plussat: The staff was friendly and attentive. The property was clean and the breakfast was great.

Plussat: The hotel was in excellent local for everywhere we wanted to visit: Mall of America, Paisley Park & Winnetoka Lake. The maintenance & staff at breakfast were especially courteous. The WIFI & temperature control in the room also excellent.

Miinukset: Although it did not distract from room comfort, the sink basin did not drain well even after maintenance visit. Good place to stay as long as you don't plan to spend much time in 'small' double bedroom with 1 desk chair & 1 stiff back chair.

Plussat: Clean room nice pool and hot tub

Miinukset: Breakfast ends too early

Plussat: Room was very clean

Miinukset: Breakfast was not the best

Plussat: Clean facility. Quick check in and out. Nice staff.

Miinukset: Bed comforter wasn’t very soft or warm.

Miinukset: I did not get, what I booked. The suite which was offered with two kingsize beds had only one bed and a sleeping couch, which was very dated and uncomfortable. I complained that towards the staff and the only answer was, that I could cancel my booking, if I would like!! That was disgusting.

Plussat: Very comfortable beds. Friendly staff. Clean room.

Miinukset: Pool too small for hotel that size.

Plussat: Beautiful hotel, very friendly staff!!! Pets were welcome so next time I might bring mine.

Miinukset: The hot tub was not working. I wish the pool would have been bigger.

Plussat: We’re on top floor and had a good view south of city. There was a lake within walking distance.

Miinukset: Our room could have had better attention to cleanness in corners of bathroom and next to furniture.

Plussat: The breakfast was very good. The mattress was very comfortable.

Miinukset: The pool was dirty. Cloudy water and grime on the tiles around the pool.

Plussat: Breakfast availability. Few restaurant within walking distance.

Miinukset: Swimming pool area is dirty. Room was not vaccumed for the 5 days we were there. Breakfast staff is friendly but really in your face cleaning off tables while we still eating.

Plussat: The bed was very comfortable and the breakfast was hot and good.

Miinukset: The lady who takes care of breakfast, she comes around to clean dirty tables off. I don't like when she takes cups or plates off the table right in front of me with food on them.

Plussat: Staff were very accommodating and made changes and suggestions that best benefited me

Plussat: Very clean and well supplied.

Plussat: This is the best, most thoughtfully laid out and appointed Best Western (or any hotel) I have ever stayed at. The food was delicious both for breakfast and the restaurant. Staff was great. Pool area was clean and fun, something for everyone. Although I didnt have need of them, I really liked the fact there was equipment available to help a disabled person into the pool and hot tub! Overall, an excellent stay in an excellent location. Loved the shuttle service to Mall of America, and there were many restaurants within walking distance.

Plussat: The only thing we liked about this property was that it was in a good location.

Miinukset: We paid for a pool side room and they refused to give us a poolside room. Staff was rude.

Plussat: This location is ideal for the Mall of America and proximity to the airport. The breakfast offered was sufficient, the room was clean, the bed was comfortable, and the amenities were nice. Overall, was very satisfied with this establishment.

Plussat: Would be very nice accommodations with proper staff that care about you and your possessions ...poorly staffed..unreliable to protect your room and housekeeping questionable.

Miinukset: Housekeeping staff. We had dirty laundry left in our room from previous guest. Housekeeping left our room door ajar (open) all day while we were at Mall of America

Plussat: Staff was outstanding as well as cleanliness.

Miinukset: Extremely noisy for a suite. Pool was very loud after hours.

Plussat: Continental breakfast included. Very clean and extremely comfortable beds.

Miinukset: Housekeeping came too early, but really wasn't a big deal

Plussat: The location was great, a short distance from the airport and an even shorter distance from the Mall of America which was really great for my needs. The pool and water play area was also a great hit with my kids, over all it was a great experience and I wouldn’t mind staying there again, I’ll also recommend it for family with kids who are looking to stay where they can all have fun.

Plussat: Location

Miinukset: Stains in carpet and on walls. Hair in bathroom. Carpet was wet all three days. Noisy due to plumbing. Hear every time someone flushed their toilet. Breakfast was sup par

Plussat: Location is great for visiting the Mall and airport shuttle is appreciated. I didn't have children with me but if I did, they would have really enjoyed the pool and water park area.

Miinukset: Breakfast could have been longer, until 10am. Coming from the west coast, your 9am is our 7am and too early to get moving for breakfast - missed it completely. The doors to the pool area are so heavy that coming through with luggage is difficult; the door slammed into the luggage and threw my daughter onto the ground (not a child - 47!) She had to ice her knee and it was red and is still sore 4 days later.

Plussat: Pool was awesome!

Miinukset: Breakfast was cold, inauthentic.

Plussat: The large pool area was fantastic for kids with plenty of tables/chairs. Breakfast area was large so not as chaotic as some places. Rooms were large and clean (ours had a nice balcony), and location was great (just a skyway walk to the Mall of America!).

Miinukset: Not really!

Plussat: Ted, the shuttle driver was the absolute best!!!!

Plussat: It was clean and the breakfast was delicious .

Plussat: It was only about 2mins from Mall Of America, The Pool Was Nice, There Was No Problem Checking In & My Room Was Pretty Clean.

Miinukset: None of the housekeepers spoke English so when we asked them to clean our room for us they didn’t until the last day of check out. There were ants in the washroom a lot. It only had a stand up shower in our bed. We received only a King Bed with 2 adults & 2 kids i was looking to be better accommodated but was told “oh it’s a let out couch”. That’s about it

Plussat: Like the sitting room area

Miinukset: The bathroom is very small. Difficult to shut the door without wriggling around out of the way.

Plussat: The friendly staff, especially the shuttle driver.

Plussat: Convenient to the airport. Good for our party if 5

Miinukset: Very small and tight bath/ toilet, but sink was located outside in room so that helped.

Plussat: Access to the airport was fantastic

Miinukset: Clean, quiet and accessible

Miinukset: Great accommodation but still awaiting a refund for the double charge of my room

Plussat: The rooms are a good size, and the location is perfect for airport drop offs.

Miinukset: Bathroom was a little small, but it was perfect for us.

Plussat: Very hospital staff, clean rooms , great continental breakfast!

Plussat: Everyone was very helpful and friendly. The breakfast was good, real food. Definitely worth the extra we paid. Would absolutely stay here again.

Miinukset: I honestly can't think of anything. My entire family enjoyed our stay and will definitely try to stay here again when we come back to Minneapolis.

Plussat: Everything was nice and clean and the bed was comfortable the breakfast was good as well

Plussat: We enjoyed yourselves! Hotel was lovely!

Miinukset: Everything was great!

Plussat: The location was great! The breakfast was awesome!

Miinukset: The hallways were not air conditioned and didn't smell good. Our room air conditioner did NOT work. Did not sleep well everything in the room was damp. Bathroom door did not close due to the humidity in the room.

Miinukset: Pool was dirty

Plussat: Clean and convenient to airport. Shuttle service was very good. Nearby restaurants within walking distance.

Miinukset: Not that important but artwork in room was a joke.

Plussat: I have charges on my account that they have no idea what they are nor do they know how it got charged. Their records apparently don’t show any charges. That makes no sense to me.

Plussat: Location

Miinukset: Housekeeping left all empty trash cans on top of the sink and on the table, just did not like that. Also all drawers left open, so you could walk to the window with out closing them.

Plussat: I appreciated the ride to and from the airport to pick up my daughter. Very helpful during my stay.

Miinukset: None

Plussat: The closeness it was to mall of america

Miinukset: That it cost 13.99 a person for breakfast. Outrageous!

Plussat: Overall, the hotel itself was very nice, clean and comfortable. The staff was extremely friendly.

Miinukset: We waited for the shuttle at the airport for an hour. Apparently we missed it when it can through the first time, but I’m not sure how that happened. The next morning we took the shuttle back to the airport. The gentleman tried very hard, but could not accommodate the heavy luggage very well. The bus was completely full and overly warm.

Plussat: Great location from airport.

Miinukset: The fan in the bathroom wasn't working.

Plussat: Nice lobby/entrance

Miinukset: Air conditioning did not keep up.

Plussat: From the moment I walked into this location, I was greeted with pleasant smiles and a clean atmosphere.

Miinukset: The view was nothing special.