Bloomington hotellia

Plussat: The lobby is very attractive, and the desk staff is friendly. The king bed was very comfortable. The breakfast was standard, but hot and well laid-out.

Miinukset: The couch was worn and not at all comfortable for sleeping. The mattress pad on the pull out couch was not clean.

Plussat: the pool- great temperature adn did not smell like chlorine

Miinukset: The breakfast was not as amazing at the pictures made it appear. Also, not enough room for everyone trying to get food

Plussat: Big rooms, very clean. Great location

Miinukset: No coffee available after breakfast

Plussat: Great place! VERY CLEAN and well maintained room. Staff was terrific from start to finish!!! Breakfast was delicious as well!!! I’ve stayed at many places and the breakfast usually stinks! This one was yummmmmy!

Miinukset: Minor issues: Bed was a bit soft, so if that’s an issue for you... Beware ! I loved it, my daughter struggled. To each his own! WiFi didn’t work on our laptops ... but did... on our phones. The front desk lady (super sweet) came up to help us, but she too had trouble with it. Would be a problem for guests who needed it! We just worked off of a nearby open WiFi, and things were fine! Overall.... we really liked it! We didn’t use the gym or pool, but it looked very clean! Plus, they had a very nice fire going in the fire pit last night... even offered us s’mores! Unfortunately, we couldn’t accept! Girls have to watch their figures.... you know

Plussat: Staff was very friendly.

Miinukset: Breakfast area was a little small.

Plussat: Fantastic Hotel

Miinukset: No Coffee in Lobby

Plussat: Nice furnished room with fridge and kitchen area..

Miinukset: Pillows and bed weren't comfortable for me. Didn't have a good nights sleep.

Plussat: Very clean and modern. Staff friendly and helpful.

Miinukset: In room coffee not good. Coffee condiments were few and were not good. Keurig and different flavor coffee pods would be much better. Bed pillows were terrible. Needs hand held shower. Shower head would not move.

Plussat: Great Hotel

Miinukset: Missing the complimentary Coffee in the Lobby 24/7

Plussat: Pool was the best

Miinukset: N a

Plussat: The breakfast was great and the staff was wonderful

Plussat: Great Rooms

Miinukset: Missing the complementry coffee in the lobby 24/7

Plussat: Loved it beat hotel yet.

Miinukset: Nothingu

Plussat: Very clean

Miinukset: No

Plussat: The room was clean and quiet. Breakfast was lovely- fresh, variety each day and clean. Excellent and attentive staff.

Miinukset: The pool is small, and it was very crowded due to Thanksgiving week.

Plussat: Room was clean and comfortable

Plussat: The hotel was recently updated so everything was clean and new.

Miinukset: The staff was odd; front desk staff and cleaning staff were not professional. Front desk staff at night (three men) were not professional and told me I shouldn't have booked through a third party because the rate was higher, but when I called them to book directly their rate was higher and they told me I could not get a king bed, but when I went to the third party website a king bed was available. Cleaning staff were joking very loudly at 8 a.m. on a Sunday and laughed when guests asked them to quiet down. Also, three staff cleaning one room?

Plussat: The beds are dreamy

Plussat: Had a great stay! Excellent breakfast and courteous staff!

Plussat: Clean and newer

Miinukset: Got price gouged because of events in the area.

Plussat: Hotel was clean, staff were fine, location was good with two restaurants within walking distance. Price was great. Will definitely stay here again.

Miinukset: Nothing

Plussat: Clean and new

Miinukset: Bathroom door finish falling off.

Plussat: Very nice remodeled rooms!

Plussat: The price we paid was amazing for a great hotel. ...and of course, the made the stay PRICELESS!

Plussat: The room & staff

Miinukset: The breakfast

Plussat: This was a very clean hotel. My room was exceptionally clean as well as all the amenities.

Miinukset: Everything was great.

Plussat: Location. The bath towels. The breakfast. The decor. The bathroom was spacious. The sofa bed was comfy.

Miinukset: The king suite with a sleeper was tiny and it was cramped.

Miinukset: The breakfast foods available were good however, the staff did not keep items replenished sufficiently. Guests had to ask not only for food items but also for butter, cream for coffee, napkins, cups, utensils, etc.

Miinukset: I purchase a king room I gave me a double Queen saying they had had no king rooms for the entire week available found that hard to believe staff got a little bit snotty so I ended up over-paying for a room that I did not receive should have been $30 or le

Plussat: Clean and quiet

Plussat: Great place to stay!! will return

Miinukset: Clean

Plussat: Comfortable bed with nice new clean linens. Entire property new and in great condition. Very clean. Good breakfast.

Plussat: It was nice clean all it was described

Miinukset: N/A

Plussat: Everything would great during our stay.

Plussat: Mostly everything

Miinukset: Was a little pricey I thought

Plussat: Cleanliness & helpfulness of front desk personnel

Miinukset: Food on the complimentary breakfast could have been warmer.

Plussat: Room was clean - comfortable & quiet - the staff was friendly - the rates were reasonable & they upgraded my room

Plussat: Location was good. Room was clean. Service was quick. Breakfast was normal hotel fare.

Miinukset: Room was a little worn. Closet was just one of the white shelves. There was no rod.

Plussat: Everything! Friendly people, wonderful room with cute, useable balcony & chairs overlooking a beautiful courtyard ( complete with small stream, lovely flowers and plants, even several grill areas & patios for morning coffee or eating outside : ) Kitchen in room is a plus, and the indoor pool was very nice, even though we didn't use either of these this trip. Daily breakfast is great as well!

Miinukset: Nothing, everything was great!

Plussat: They staff were so friendly and helpful. The breakfast was delicious.

Plussat: The cool condo-type set up was nice and the rooms were huge! The staff was also incredibly friendly and helpful.

Miinukset: No!

Plussat: The upgraded room was nice.

Miinukset: No

Plussat: Good buffet of standard breakfast items attended to by a service staff who quickly removed guest plates and cleaned table tops.

Miinukset: Tables, all for two, but were all pushed together in long chains.

Plussat: Pet friendly Clean Convenient

Plussat: n/a

Miinukset: Our room we have was so small for the price we paid. $162 on Friday and $89 on saturday and there were no cots available for our daughter to stay in the room with us

Miinukset: Most uncomfortable bed I've ever slept in. "Queen size" is not for two... mattress need to be renew.

Plussat: Although I had seen good reviews, the place exceeded expectations. I liked the layout of separate buildings, being able to park close to the room, while the room was spacious, clean and with an excellent kitchen area. There was some noise from the room above (I'd elected for a first floor room) but other than that it was remarkably quiet for a town location.

Plussat: Central location and close proximity to the Mall area were both positives. The staff was OK as long as honesty isn't a criteria. When we arrived, we were given the wrong room (one king bed does not work for a family of two grandparents, one adult daughter and a baby). We were told that they were sorry, moved to a two-queen bed room, and assured we would be given a different room the next day. When we went to the desk the next day, we were told that we were on a waiting list if there was a cancellation but no rooms were available--that they would call us if a room was available. They then put us back in our original room. Unfortunately we had pre-paid. They refused to issue a refund, citing the clause in the pre-pay agreement. We paid for the two-king room, were given a one-king and had to rent a room in a nearby hotel for our adult daughter and grand-child.

Miinukset: The two-queen room we had on night one was filthy. The one-king room was cleaner. The fireplace in the one-king room did not work. They did not service the room everyday. It seemed to be a "by chance" sort of system--some days we had housekeeping, other days we did not.

Plussat: dining room staff was very accomodating

Plussat: Good location close to the interstate with restaurants nearby.

Plussat: Breakfast was good, staff was extremely accommodating nothing but great things

Miinukset: Floor was squeaky in bedroom and door stuck so it was hard to open and shut

Miinukset: Our room, 213, had a sloping floor.

Plussat: The size of the room

Plussat: Quiet, clean, comfortable

Miinukset: The toilet ran

Plussat: It was clean, but the desk was understaffed

Miinukset: I booked 2 rooms, one with 2 beds and did not get it. Had to book another room.

Plussat: Nice stay. Comfortable, clean and good location.

Miinukset: No.

Plussat: Pleasant stay!

Plussat: Easy to fine. Good basket fast.

Miinukset: No

Plussat: Chrissy And Anthony at the front desk were very helpful courteous and friendly. Although I did not catch her name the young lady who prepared breakfast was also very nice.

Miinukset: It has nothing to do with this particular hotel but I just don’t like staying in hotels. nothing beats the comfort of a Backpack and mountain tent.

Plussat: Room was clean and quiet and fully accommodating

Miinukset: Needs more shelves in shower and lower. A bit slippery in shower.

Plussat: Spacious room

Miinukset: Bath fan light combo too noisy steam still in bath No sugar free syrup Low toilet

Plussat: We came in late at night and weren't sure we had the room that we booked online because of the time, but the clerk found our reservation and was very pleasant. The room was great, everything was clean.

Miinukset: There were only 2 small things that could have been better: 1) The food could have been a little tastier and 2) We miss the books in the room that tell about the hotel and the town.

Plussat: A little dated but we'll taken care of.

Miinukset: Nothing

Miinukset: Lights flickering, refrigerator was very noisy

Plussat: Friendly Staff, and close to office I was working out of

Miinukset: room lights were a little dim, especially in the bathroom

Plussat: Great location - Great people - Very Very CLEAN

Miinukset: There was nothing we didn't like. We thought it was great.

Plussat: Bed was comfortable and the room was clean.

Plussat: I liked that it has a conference room - should I ever need to come to Bloomington in the future, I'll keep that in mind. The room was roomy and not cramped.

Miinukset: The temperature of the hot meal was lukewarm,and if the items had been heated more the hash browns would have been dryer. I am not sure if heating would have changed the texture of the eggs - but they also were only warm Other than that - it was decent.

Plussat: Rooms were laid out well and spacious. Nice hot breakfast.

Miinukset: Front desk morning checkout staff girl

Plussat: Alot of eminities

Plussat: The room was very spacious and well appointed.

Miinukset: The bathroom was dirty and had large places on the wall that needed repair.

Miinukset: beds were hard, BM noted in toilet as well as urine. breakfast was ok, not a large variety for a buffet. front desk staff proceeded to insult me and tell me how I overpaid on booking.com and i told them I called them directly and they quoted me a higher price because there was a wedding there that weekend and they had minimal rooms left.

Plussat: The hotel and room were immaculate. The staff was very welcoming and helpful.

Plussat: Very clean, uncarpeted floors

Miinukset: Only 1 bath towel in room Only one keurig coffee filter , although two of us registered. The room was bery cold, heater/AC was hanging loose. The towel holder on barh door fell on floor when I opened door.

Plussat: Friendly, clean

Miinukset: Bed/mattress was horrible

Plussat: The hotel was nice-room was spacious. location was good for our visit-close to family. Several good dining options nearby.

Miinukset: The front desk personnel were not friendly or helpful at check in- to busy grumbling among themselves about having to clean up the store room to say hello. I had to ask if they could check me in , and when I ask about the dining room hours for breakfast they snapped it is all printed out in the room- shoved me the paperwork and key all the while still grumbling about whose job it was to clean the store room. Not a good first impression! When we got to the room, there were no coffee pods, or cups, only one set of towels for two guest- had to go down and get them our self from the front desk. ( both days of our stay) . This is not a budget hotel-but we were treated like it was.

Plussat: Very quiet, comfortable, and great bed.

Miinukset: No

Plussat: The beds were SO comfortable!! And the pool had perfect temp water (not too cold like some hotel pools)

Plussat: Cleanliness

Plussat: Nothing.

Miinukset: Hotel room cleanliness was very disappointing. Mouse poop on the floor of the room and bathroom. Dried poop on the toilet seat as well. Marker all over one of the bed sheets. Looked like they forgot how to vacuum and did the bare min on room cleaning.

Plussat: It was clean

Miinukset: The pool and hot tub were closed so we did not get to use it as planned.

Plussat: Clean, comfortable, conveniently located

Miinukset: No

Plussat: Checked in to a regular king room and the person who check us in realized it was our wedding night and called me back over and comped me a room upgrade to a king suite due to the floor we were on having a couple parties and possibility of being loud, and as a congratulations!

Plussat: The beds

Miinukset: The pool. The ceiling looks like it was about to fall down. The pool was cold.

Plussat: Comfortable beds. Super clean. Very updated. Free breakfast was delicious with lots of choices. Front staff friendly. Pool clean. Stayed three days and room was made up each day excellently.

Miinukset: No one in site at the desk when I waited to check out.

Plussat: Polite staff; clean; spacious room. Far exceeded expectations.

Plussat: Nothing

Miinukset: I was in a hurry to check in and get ready for a dinner party, the room key did not work 3 times we had to bring our bags and everything back down to the lobby front desk and wait an extra 30 minutes to get checked, with no offers to make it right of accommodations.

Plussat: Bathroom on the room was updated and nice.

Miinukset: Rooms need to be updated.

Plussat: Staff was friendly

Miinukset: Beds were hard and not supportive. terrible! Room was spacious but dirty and not well maintained. I think they tried to make improvements to a older hotel but they failed. Bathroom smelled of urin and had visible wall splatters of filth. Just nasty!

Plussat: Large clean Rooms. Friendly staff Nice lobby. Attached bar and restaurant.

Plussat: Breakfast good, location good, clean, staff helpful

Miinukset: Internet sucked

Plussat: The hotel is convenient, clean, comfortable and the staff are very helpful. This is my second time here and the hotel has become our go to place in Bloomington- Normal, Illinois.

Miinukset: Breakfast could include more fruit options.

Plussat: The front desk staff was very friendly and professional. The bar staff was also fun and accommodating.

Plussat: room was fine, nothing special but ok

Miinukset: terrible location

Plussat: The bar in the hotel was great

Miinukset: Old bed, hot breakfast was actually cold.

Plussat: Location, staff

Miinukset: The tub and bathroom were dirty. Rust that looked a little like blood

Plussat: Breakfast

Miinukset: Overall it was fine.

Plussat: Nice location. Extra pillows. Good hot breakfast

Miinukset: nothing

Plussat: Location was fairly convenient.

Plussat: Convenient to where we were going - easy on/off from interstate

Miinukset: No

Plussat: Location and convenience

Miinukset: No

Plussat: Great.

Miinukset: Nope

Plussat: Breakfast was very good ! Room was nice!

Miinukset: Pool and Hot Tub was out of order!

Plussat: Clean and close to where we needed to be.

Miinukset: It was what I expected, good not exceptional.

Plussat: Location. Great breakfast

Miinukset: Lamp switch broken and not as nice as most holiday inn express . Needs updating

Plussat: Nice room nice bedding nice tv

Miinukset: This happened to be an eve when a lot of jr high age children were staying at hotel. Loud running in the halls knocking on doors laughing and screaming in hall. Doors slamming up and down hallway. Pool was completely full of kids. We did complain the desk clerk did come up once and asked one kid to stop running at approximately 8:30 that was the only time we heard any adult say anything. I recorded the running and carrying on. We paid double what we normally pay to stay because we had driven over 8 hours. I had requested to be on the top floor when booking. Put on second floor. I was concerned about over head noise. We were exhausted and and I had a migraine. There was no adult supervision we do not know if the desk clerk contacted the adults in charge to ask that the kids be corrected and quieted down he stated quiet time starts at 9pm and made his rounds early. The noise and carrying on lasted well after 9pm. There Were numerous kids staying in rooms alone. The one adult knocked on their door the next morning to get them up and going he came from across the hall. The next morning there was no tables available for breakfast and we had no desire to eat in the middle of the very kids that made our night miserable. Couldn’t use the pool if we wanted unless we waited until late. The heater in the room makes a loud grinding sound when it kicks off and the toilet would run unless we took the lid off and messed with the lever. The bathroom shower surround needs attention. We feel honestly we shouldn’t be charged period but asked for a 50% reduction in charge. We would have moved at 9:30 had there been a room available at a nearby hotel. This has been clearly the worst stay ever. Thanks to the lack of controlling the situation. It is the managers responsibility to see that all clients are comfortable.

Miinukset: Rust in tub and looked dirty. Only 1 small soap.

Plussat: We liked the friendly helpful staff, the excellent breakfast, and the comfortable room arrangement. We need separate sleeping areas and the sofa sleeper and separate bedroom is perfect for us!

Miinukset: WELL.... the plastic toilet seats slide around and move when you're on it.

Plussat: It was conveniently located to the airport and restaurants.

Miinukset: The staff was very friendly or helpful. The hotel itself needs some repair work. In our room you could clearly see the wear and tear. The carpet was stained and the bathroom was not clean.

Plussat: The staff was amazing, especially the general manager. Everyone always had a smile on their face. Breakfast was expanded from other Country Inns and Suites I've stayed in. Room was comfortable. I'll stay here if passing through again.

Plussat: The staff were very helpful and the beds were clean and comfortable

Plussat: Clean. Friendly staff.

Miinukset: Did not like the pillows

Miinukset: The fitted sheets and mattress pad does not fit the bed properly. The fitted sheet would come off and be wrapped around you.

Plussat: Good location room was a good size hot tub was nice

Miinukset: Key cards didn’t work

Plussat: The friendliness of the staff

Plussat: I was meeting Family for breakfast ! so just a few bites because of medicine ~ fruit Good ~ eggs looked good Ice Cold and I don't care for the coffee

Miinukset: I worked at Front Desk at Front desk for years ! Beds were not smooth looked lumpy could use a confrontable Chair ! That chair was terrible was last time also ! Tub needs cleaned much better ! Trim around sink had not been clean for awhile to dusty !

Plussat: Price, bed was comfortable

Miinukset: Filthy bathroom, tile needed repairing, grout all around and on floor, dirt on bathroom floor in corners, carpet stained all over, dirt spots on doors....breakfast ok

Plussat: The cleanliness number 1. Everything was wonderful from the room to the staff to the pool .The restaurant was amazing. Great place for sure!

Miinukset: I had not one complaint. Honestly was a great stay.

Plussat: Price

Miinukset: Old , carpets in lobby are old. Room looked like had not been vacuumed. No material in room on near by restraunts.

Plussat: Location and breakfast were good

Miinukset: Bathroom was not very clean. Rust and dirty grout

Plussat: great location to restaurants and stores. many within walking distance. Friendly staff and nice hotel

Plussat: Pool was awesome, kids loved it. Rooms were very quiet. Showers were strong and hot. Staff was very fast at fixing our issue with the air conditioning

Miinukset: First room, the air conditioning was leaking in the room, so they quickly set us up with different rooms, awesome, however, as we checked our room before leaving we found food in the fridge left from prior guests. Moved to new rooms, one of the rooms was not completely cleaned. Bed was made but comforter was left folded and sitting on the bed., dirty wash rag on the end table.

Miinukset: No hot tub

Plussat: Staff was pleasant and friendly. The facility was clean and well kept, also located near a major thoroughfare.

Plussat: Location. I would give the breakfast a B rating.

Miinukset: Checking in person left much to be desired. The first room was so dirty we had to move to another room . There was no I"M SORRY or anything, just heres the key to another room.

Plussat: Lovely room and comfortable beds.

Miinukset: Pool was cold!

Plussat: Fast check-in, location, extras like coffee and hot chocolate for the kids

Miinukset: I have overpaid and still have (3) $50 holds on my banking account which I would like removed!

Plussat: Bed and breakfast

Miinukset: Older bathroom... corners by tub had black marks

Plussat: The staff was incredibly friendly and helpful. IMAX Movie Theater 500 feet away and several awesome restaurants within a 10 minute drive

Miinukset: The pool area was extremely hot .... you either had to be in the pool or not in the room at all

Plussat: great beds for sleeping

Miinukset: N/A

Miinukset: Lots of remodeling. Did not know about that. The tub was weird in that the middle had a draining dip that you had to stand in. Felt strange.

Plussat: Nothing. Very unclean environment.

Miinukset: Not clean.

Plussat: Comfort

Miinukset: Nope

Plussat: Great service

Miinukset: No

Plussat: Location and cost.

Miinukset: The bathroom did not look clean. The toilets were extremely small. There was a spider in the bed.

Plussat: reasonable, convenient - helpful staff

Miinukset: breakfast could be a lot better and need higher toilet stools.

Plussat: good location, good staff

Miinukset: Wish they had taller toilets

Plussat: reasonable, clean, good staff

Miinukset: need to upgrade toilets to taller ones

Plussat: The staff was great. I asked for a roll away bed and she brought one right down!

Miinukset: The pool and pool area was very small :(

Plussat: Staff was thought and considerate. Ne Q

Miinukset: My husband & I both use CPAPs. There was not an electric outlet on both sides of the bed. Rooms were completely outdated. Toilets needed to be taller. Breakfast was ok, but it was the same every morning. We won't be going back there again.

Miinukset: No water pressure in sink

Plussat: Even listed as not smoking section, the smell of cigarette was overwhelming.

Miinukset: The smell of cigarette all over was not pleasant.

Plussat: It is pet friendly

Plussat: The room was clean. Hotel was beautiful in the lobby.

Miinukset: Heat did not work in our room. When I told the front desk she totally brushed it off. If I’m paying like $159 a night I’d like my heat to be working when it’s 40 degrees at night.

Plussat: Banquet staff very helpful.

Miinukset: cleanliness in comon areas. Security, lights out in stairwells, remote doors always unlocked, dark parking lot

Plussat: The lady behind the desk was amazing. She was inviting and very kind. Made us feel like we belonged there. Told us all of the things we needed to know

Miinukset: The elevators smelled not one but both. Other elevators was out of order. Hallways were not well kept. I had to call front desk on the 2nd night because of all the noise above or around me.they didn't call back to check if things were ok.more but no space

Miinukset: Elevator was broke and it was a very long walk to laundry without the elevator. Pool area was not that great. Could tell room had not been vacuumed because there was wrappers in the corner. the lobby furniture in my opinion is pretty dirty and it shows a lot of stains. Tony Romas was a disappointment because they made the wrong pizza and then would only re-do it if we left the room.....again to go get. After a long day of being in the pouring rain for 8 hours, it was aggravating.

Plussat: Convenient location and friendly staff

Miinukset: Hotel is musty smelling. I've recently stayed here twice and both times I have become stuffed up with a bad headache. A day away from the hotel and I'm just fine.

Plussat: Staff friendly and helpful

Plussat: Overall it is a decent room for the price.

Miinukset: The main room light has an energy-saving feature of shutting off if it does not detect movement, which means that if you are working at the desk or quietky reading in the room, it will probably not register enough movement to avoid automatically shutting off. Three hours of office work will probably mean you will need to turn on the light about 6-8 times.

Plussat: Cool hotel on outside and eclectic lobby area. Rooms were clean

Miinukset: The lobby and elevators had a odor very strong mix between old and too much deodorizing stuff

Plussat: Looks

Miinukset: Average room, insect noise (room at front lawn) and dripping water. The hotel needs an upgrade.

Plussat: Overnight desk clerk when we checked in was very friendly and helpful.

Miinukset: No

Plussat: The bed was comfortable.

Miinukset: It was old, the elevator near our room didn't work, we were given a room key and then when we opened the door to our room it was already occupied. Went to the front desk and was given a different room and again found it already occupied. Third time was

Plussat: Classic look outside with some antiques displayed throughout

Miinukset: shabby chic room décor, but it fit with the overall feel of the hotel

Plussat: The customer service was great and the breakfast

Miinukset: Our fan in the bedroom made an awful noise when we tried to turn it on.

Miinukset: Worst Wi-Fi I have ever experienced in a hotel. Couldn't get any work done as the Wi-Fi kept cutting off and resetting itself. If you need to get some work done while traveling, this is not the hotel for you !!

Plussat: Location , staff, and pet friendly

Miinukset: There was hair on the wall of the shower. Either it wasn't cleaned or cleaned with a dirty cloth.

Plussat: clean room, changing hot breakfast, hot water even with full hotel

Miinukset: breakfast area needs a deep clean, acceptable fixtures and furnishings in the rooms but shoddy build quality on the building overall

Plussat: Clean and the staff was nice and the cookies

Miinukset: The shower pressure was bad and it was a little noisy

Plussat: Friendly staff, quick check in, good location for our needs

Miinukset: First room did not have working heater, staff promptly changed room but second room had a bad smell in it, got worse when the heater kicked on, smelled almost as if some sort of food or something spilled into the heater.

Plussat: Very comfortable beds and nice quiet setting

Miinukset: Not enough parking and no turn around

Plussat: Convenient

Miinukset: The tv was on Spanish language in the breakfast room I asked to change back to English the counter person did not. Also the breakfast was mostly Spanish. We should have stayed on the other side of town at the other country inn .

Plussat: Close to the venue we were exhibiting at

Plussat: Staff was very friendly and helpful

Miinukset: Looked very run down

Plussat: This hotel is in a good location, nice amenities included and the price was fair.

Miinukset: The bathroom fan did not work but that wasn't a huge inconvenience.

Miinukset: Very strong odor of chlorine though out the whole hotel, ants in bathroom, TV did not work, looked like a bullet hole in the window, stains on carpet., no coffee prepared in the morning. Not a good experience. Should have chosen another hotel.

Plussat: Location, price.

Miinukset: The staff was shockingly rude, failed to greet guests, spoke with sarcasm and disdain. The room had a certain odor, as if it had been steamed, not quite moldy, but damp. The walls are thin and the hall is long, and it is LOUD.

Plussat: Price and room size.

Miinukset: Need hangers in closet

Plussat: The staff was very friendly.

Miinukset: The rooms could use a refresh. It was clean but a little shabby. The shower had almost no water pressure so it took twice as long.

Plussat: The staff was very kind and helpful.

Miinukset: The rooms have no soundproofing. You can hear footsteps, water running, almost every sound imaginable!!

Plussat: Good location

Miinukset: I really wish Extended Stay America would stop advertising that they have free breakfast. Because they don't granola bars and some weird packaged Danish is not breakfast. A lot of times within an hour all of the granola bars and coffee are already gone.

Plussat: There should have been a better breakfast for the guest. If you're going to offer oatmeal also have milk & water available. If a guest is staying one night there's should be an option to pay cash vs credit card.

Miinukset: N/a

Plussat: the price

Miinukset: The grab and go breakfast.

Plussat: The price by the unknown location was in line with what the actual price should have been

Miinukset: Not really a 2.5 star hotel

Plussat: location

Miinukset: No

Plussat: The desk clerk on the evening we arrived was fantastic, friendly and helpful. I'm sorry I forgot his name, but he was young and blond.

Miinukset: Nope, everything was great.

Plussat: Staff are the best. My cousin & I have been coming to this hotel for years and they've always accommodated us beyond imagination.. Ever since hotel employee has became general manager the place has went up hill.. This place is always clean g

Plussat: Quiet and roomy

Miinukset: Staff attitude