Convenient hotel but service challenges
Hotel was convenient and a good value. Service at breakfast was excellent. I liked the layout of the room and blackout curtains. I liked the convenience of messaging the hotel prior to arrival to ask any questions about our stay.
Service at this hotel was very inconsistent, the concierge seemed more worried able it moving luggage than wanting to help people in line with their questions since he basically ignored us. We also had a challenge with getting extra towels from housekeeping, we requested them and they said they would bring them but they never arrived prior to our check out time. We also asked some questions prior to our arrival and not all were answered in a timely manner.
Wonderful 1 time at a DoubleTree Suite
The room, the location, the lobby area and service. I would go back and recommend to out of state family.
The view was amazing of the city and the service was great.
Ill-designed for families
Some of the staff were helpful.
There are few rooms for families, and the rooms are not clearly described when checking in. We were even told by our travel agent that the suites all had sleeping for four, which she emailed us after speaking with the hotel. That turns out to be untrue. Only a handful of the suites can accommodate more than two. In our second room (during a 2-night stay), our HVAC unit burnt out and the hotel did not volunteer to help us move to a new room. Once they agreed to give us a new room, we had to ask for help moving, and then again we had to ask for help to set up two roll-away beds. At least one staff person was rude for no apparent reason.
Could use some upgrades
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies.
Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
Over charge for garage
Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
Extremely helpful and friendly staff. 24 hour parking access.
Location, comfort and price
Was not told view from rooftop was only at night. Thought parking fee was high
Room rates are too high given the location
The rooms were spacious, view was great, beds were very comfortable.
Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Great stay overall
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great.
The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
Print check in service. Love the room, comfortable.
35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
The hotel was always a good temperature
Lack of information in room about facilities and choices
Size of the suite; view of the Charles River; gym facility; proximity to Cambridge and to downtown Boston by car (but not by transit).
It is not at all close to a T station.
The suite was a genuine suite, with a bedroom and a full sitting room. It was very quiet and therefore restful.
The location could be a problem for someone unfamiliar with the area. It's pretty isolated--with the Mass Turnpike on one side and Storrow Drive on the other, and it's on the "wrong" side of the Charles River from Cambridge. You might say it's in the middle of nowhere, and you can't walk to anything close. In fact, it's only a 10 minute walk from Central Square and a 10-15 minute walk from Harvard Square. Knowing the area, I had no problem with it, and with excellent weather, the walks were quite pleasant. But someone unfamiliar with the area might want another hotel. Taxis were readily available, by the way.
The hotel was outstanding. The staff were the most helpful and professional that we experienced on this trip. It was perfectly located between Cambridge and Boston.
The staff was great and the facilities were great along with location was perfect.
The beds were not really comfortable and the breakfast was way overpriced for a buffet at $20 per person.
The best thing was the bed. The comforter was like in my own bed, also pillows. Down pillows and comforters. This was my first time I expierience that. Exellent.
The Gym in the hotel was a big plus! It was really awesome to have a little exercise from time to time.
Try to get a room far from the lift, since it's not really quiet there.
Room included microwave and refrigerator, hotel staff very helpful, fitness room and pool a plus, interior very pretty, taxi's waiting in front of hotel, towels and bed pillows are high quality.
Tv remote needed to be replaced on arrival, had no do not disturb sign to put on door - hotel staff kept coming to room on first day to clean before we were ready to leave room, sofa/chair in living area uncomfortable, telephone buttons for front desk didn't work - needed to look up appropriate extensions, a/c not consistent - needed to keep regulating temp., Garage fee was $30.00 per day not $25.00 as listed, had to take a taxi or drive to go anywhere from this hotel, express checkout suggested leaving keys in room, however, we needed a key to get out of the garage - confusing.
it was a well managed hotel, well located clean, friendly and very helpful staff,great services like free shuttle to the city and Harvard U. and yes great free coffee in the lobby in the morning.
We loved the hospitality of the consierge and the whole hotel. Wonderful and delighfull atmosphere. Very clean hotel and roomservice was great also. We were really positively surprised of the complimentarys like shuttle to downtown and sightseeings, free internet etc. I recommend for every one.
There were no cafe. If the green room or terrace lounge was closed there were no place to grab a cup of coffee or snack.
Bostonin yliopisto ja Fenway Park Baseball Stadium sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja express-sisäänkirjautuminen. Tämä hotelli tarjoaa asiakkailleen 929 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Hintaan kuuluu kuljetukset rautatieasemalta majoitusliikkeeseen, ja saatavilla on myös maksullinen omatoiminen pysäköinti.
Perustuu 648 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Doubletree Suites By Hilton Hotel Boston - Cambridge on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.