Hallmark Hotel Bournemouth Carlton

Generous bedroom with beautiful view and nice balcony. We enjoyed the spa but unfortunately the weather wasn't good enough to take advantage of the tempting outdoor pool. Tasty breakfast.

We wanted to eat in the dining room and tried to book a table for 2 at 6pm but were told the next available time was 8:30pm. So we ate in the bar but the whole time we were there the restaurant was really quite empty. Not sure why we couldn't have eaten in the restaurant as we ate the same food, cooked in the same kitchen, served by the same staff!

The view The location The spaciousness The facilities

Only one remote for both TVs The cleaners were rude

The bed was very comfortable, we had a 6ft bed which was great as our son slept with us whilst our daughter slept in the cot. Our twins enjoyed the indoor pool.

The service at the restaurant was very poor, no one came to ask us after our meal arrived if we needed anything. I twice needed to attract the attention of staff. On the second evening, my partners steak needed to be returned to be cooked more, when it came back, the steak was too tough and overdone, the hotel did not deduct any money, my partner still had to pay for poor quality food.

Bed comfy. Breakfasts good.

Room overlooked car park and was dark. Breakfast hot water machine very slow. Indoor pool and jacuzzi were grubby, not had a good scrub in a long time.