Ocean Beach Hotel And Spa Bournemouth - Oceana Collection

Very frienly staff

Poor decor throughout rooms, dirty swimming pool and just generally looking run down

Very close to the sea,we could use facilities from 2other sister hotels,indoor pool in case of bad weather, polite staff,parking spaces,

Rooms are unbelievable small, walls were dirty, soap dispenser didn't work so I went to reception to ask for new one, they wrote it down a note but did nothing for the next 4days till we left,so I had to buy soap on my own

Hotel was convenient to the sea front and local bus services. Restaurant food was good but we were over charged for dinner from that stated on the booking form. In general the restaurant staff were very good.

Very poor bar service - bar tender serving wine without using measure - quite abrupt when challenged - management attitude was that they knew about this but he had been with them for 30 years. Don't understand what that has to do with making breaking the law acceptable - will be contacting Weights and measures - No offer of discount given - bad as cost of wine was £5.50 per glass. Also very poor that we had to go and find the bar staff almost every time we wanted a drink even though there was entertainment on on 2 nights. Same at lunch time. Rooms were very noisy and very hot as there was no air conditioning. If you opened the windows you were woken at 6.30 by the kitchen ventilation system being started.

2 good nights in a fine hotel

Breakfast was nice. Good location. Nice sea view.

Room decor/furniture old-fashioned. Ironing facilities were supposed to be available but i had to wait 1 and a half hours to have one brought to the room as lots of people wanted to use it apparently, so they should buy more!

Sea view. Room and bed a good size for a single. (I expected a cupboard overlooking the car park) Staff helpful.

Lift not working - did not affect me much but a lot of elderley people struggling with stairs.