Halvat lennot Lontoo Heathrow’n lentoasema

Miinukset: "Better boarding and entertainment"

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Plussat: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Miinukset: "Upgrade passengers that you make late."

Miinukset: "Security in Frankfurt - long lines"

Plussat: "Flight departed on time. Crew were friendly and efficient"
Miinukset: "Boarding seem to be chaotic, no boarding by group or seat number."

Plussat: "-"
Miinukset: "Will never use Lufthansa again"

Plussat: "As previously stated hated having to go through security again"
Miinukset: "Chocolate"

Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Plussat: "Very Organised and punctual"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "Everything except delay"
Miinukset: "Nil"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Free drinks"
Miinukset: "Plane land on time"

Plussat: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Miinukset: "Ground staff poor customer service"

Plussat: "Very friendly crew, great seats in economy with lots of legroom."

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "The flight was adequate."
Miinukset: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Miinukset: "1hr 20 minutes late"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "great over all experiance. Don't let the other negative reviews put you off"

Plussat: "The Lufthansa app provides updates on plane status and gate number, etc."
Miinukset: "N/a"

Miinukset: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."

Plussat: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Plussat: "See above"

Miinukset: "Absolutely perfect."

Plussat: "The staff were all super helpful and friendly! Pleasure to fly with!"

Miinukset: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Plussat: "the on time scheduled departure"
Miinukset: "the long complicated walk to terminal"

Plussat: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Miinukset: "Our flights were delayed both on the way there and back"

Miinukset: "Check-in process. Baggage fees."

Plussat: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Miinukset: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Plussat: "Nothing!"

Plussat: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Miinukset: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Plussat: "Usual good service for economy class on this airline"

Plussat: "Friendly crew"
Miinukset: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."

Miinukset: "Refusal to board as our flight was a few minutes landing"

Miinukset: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."

Plussat: "Staff was very friendly and caring."
Miinukset: "No entertainment and half sandwich with some cookies was the only food we got."

Miinukset: "N/A"

Plussat: "They held the gate for us as we got there about 14 minutes before departure."

Plussat: "Nothing"
Miinukset: "Delay"

Plussat: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Miinukset: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."

Plussat: "787 seat spacing (a UA plane, not LH)"
Miinukset: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Miinukset: "Boarding was a little chaotic. The sandwiches offered were extremely dry."

Plussat: "We got there"
Miinukset: "Had to get a replacement plane when the first one had issues."

Plussat: "Perfect"
Miinukset: "More food"

Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Miinukset: "Boarding tool a long time and late take off"

Plussat: "Stewards dis perfect job"

Miinukset: "Everything"

Plussat: "Nice crew"
Miinukset: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."

Plussat: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Miinukset: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Plussat: "Everything was excellent . I was very happy with this flight.Thank you so much."

Plussat: "In flight crew worked hard"
Miinukset: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Miinukset: "Seating is extremely cramped"

Plussat: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Miinukset: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Plussat: "Good"

Plussat: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Miinukset: "Food"

Miinukset: "Free wifi"

Plussat: "I get Airpoints with the flight, crew were lovely."
Miinukset: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."

Plussat: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Miinukset: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."

Plussat: "Flight attendants were friendly, courteous and helpful"
Miinukset: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."

Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight."

Plussat: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Miinukset: "Poor announcements"

Plussat: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Miinukset: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen irosen@a1.net"

Plussat: "Flight schedule, boarding management"
Miinukset: "No WI-FI service during my return flight, limited options for tv news programs."

Plussat: "clean airplane. staff friendly and helpful. good movie selection"
Miinukset: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "Was a fine solid flight by Austrian."

Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Miinukset: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Not much"
Miinukset: "Lateness and virtually no food at lunchtime"

Plussat: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Miinukset: "I don't remember anything about the food."

Plussat: "crew"

Plussat: "I will never travel with Austrian airlines again"
Miinukset: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Miinukset: "Complete lack of information and abrupt staff when flight was delayed"

Miinukset: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Plussat: "Great staff, friendly and helpful."

Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plussat: "Pleasant flight crews on all flights."
Miinukset: "Cramped seating in coach."

Miinukset: "My luggage was lost again It is the second time in a row that happens"

Miinukset: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"

Plussat: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Plussat: "Service was spectacular. The United crew was awesome."

Plussat: "Everything seemed all right"

Plussat: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Miinukset: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."

Miinukset: "Seats in economy class were crammed with next to no leg room"

Plussat: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Miinukset: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."

Plussat: "Exiting the aircraft."
Miinukset: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."

Plussat: "It was cheap and easy to book"
Miinukset: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."

Plussat: "Friendly crews, good coffee"
Miinukset: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"

Plussat: "Great plane good price for plane ticket."

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Plussat: "very nice crew"
Miinukset: "my bagfage was lost"

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."

Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "Nothing!"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew was good"
Miinukset: "Food"

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Plussat: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Miinukset: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Miinukset: "At some point the luggage was lost. here."

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"

Miinukset: "Two hours delay in the start."

Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Plussat: "The crew were pleasant"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Plussat: "Service"
Miinukset: "Only one queue for boarding. Flight late on arrival."

Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."

Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Professional crew"
Miinukset: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."

Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Plussat: "Excellent and professional crew members"
Miinukset: "Nothing, the flight was smooth, most enjoyable"

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Miinukset: "The food offering"

Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"

Miinukset: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."

Miinukset: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."

Miinukset: "Seats were horrible, tiny , cramped"

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"

Plussat: "Easy boarding. Friendly staff"
Miinukset: "N/A"

Miinukset: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Plussat: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Miinukset: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Plussat: "2 meals included for a 7 hour flight!"

Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Plussat: "Crew were excellent, had a row to myself, luggage turned up quickly"
Miinukset: "No landing cards given!"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Miinukset: "There were no problems"

Miinukset: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."

Miinukset: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plussat: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Miinukset: "Flight arrived on time."

Plussat: "Landing was very smooth"
Miinukset: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."

Miinukset: "This flight did not occur due to delays."

Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Miinukset: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Plussat: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"

Miinukset: "Staff was not properly trained in flight protocols."

Plussat: "Did not use their services much but the stewards seemed nice."
Miinukset: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."

Plussat: "Short flight, friendly crew."

Plussat: "Comfy and good movies!"

Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Plussat: "Easy embarkation, helpful staff."
Miinukset: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."

Plussat: "Flight was Ok"
Miinukset: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."

Miinukset: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."

Miinukset: "Disorganization and unpreparedness."

Plussat: "Flight was fine, cr"

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Miinukset: "- Leave in time - Working onboard entertainment system"

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Clean up the planes better"

Plussat: "I liked the window seat."
Miinukset: "They didn’t talk much about the landing card."

Plussat: "The crew was great!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Miinukset: "Our boarding was an hour and a half delayed"

Miinukset: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "The crew were helpful, pleasant and professional"
Miinukset: "There wasn't anything we actively didn't like. It was a good flight."

Plussat: "We arrived early and check in went smooth"
Miinukset: "N/a"

Plussat: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Miinukset: "I waited over 45 minutes for my luggage at baggage claim."

Miinukset: "video was broken"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Miinukset: "My luggage did not make it despite the long layover in Helsinki."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "Staff wasn’t helpful and gave false information"

Plussat: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."

Miinukset: "No food only blueberry juice and water"

Miinukset: "No leg room"

Plussat: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "many choices of films to watch was great too! Like that you served Finnish food!"

Miinukset: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "Yes, in general I like American Airlines so I was happy with flight in general"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "It was a short plane ride that was pleasant."

Miinukset: "Wasn't given vegetarian option for food and don't eat meat."

Plussat: "Everything went smoothly"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Crew was fine"
Miinukset: "Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined."

Plussat: "The good"

Plussat: "Hyvä ja helppo lento"

Miinukset: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."

Plussat: "Blueberry juice!"
Miinukset: "No food."