Etsi halpoja lentoja kohteeseen Lontoo Heathrow’n lentoasema (LHR)

Miinukset: The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once.

Plussat: Fantastic customer service!

Plussat: flight on time

Miinukset: hard to check in to BA in Helsinki. signage could be better as this was a code share.

Plussat: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Miinukset: No food only blueberry juice and water

Plussat: Service, staff, food and beverages all excellent

Miinukset: Seat was just a little hard when lying on my side

Plussat: everything was good

Miinukset: Needed a bit more food :)

Plussat: Clean and well appointed plane, enough room to get comfortable, great on-time performance.

Miinukset: Only coffee served over a 3-hour flight

Plussat: The staff was friendly, the food was good, and the entertainment system worked perfectly.

Miinukset: The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic.

Plussat: The crew were helpful, pleasant and professional

Miinukset: There wasn't anything we actively didn't like. It was a good flight.

Plussat: Speed boarding process.

Miinukset: No entertainment system on a 3 hour flight...

Plussat: Service, staff, food and beverages all excellent

Miinukset: Seat was just a little hard when lying on my side

Plussat: Fantastic customer service!

Miinukset: The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once.

Plussat: Ground crew very responsive to needs

Miinukset: non existing beverage service on a two and one half hour flight :(

Plussat: Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney

Miinukset: The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)

Plussat: everything was good

Miinukset: Needed a bit more food :)

Plussat: Arrived ahead of time Crue

Miinukset: Sales on board

Plussat: On time arrival.

Miinukset: Nothing really. Short flight so no entertainment.

Plussat: Clean and well appointed plane, enough room to get comfortable, great on-time performance.

Miinukset: Only coffee served over a 3-hour flight

Plussat: The crew were fine and the boarding was efficient.

Miinukset: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.

Plussat: It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you.

Plussat: Everything!!! Excellent service

Plussat: Thre movie selection was great The crew was great Some of the food (in each meal) was good

Miinukset: Parts of each meal were great, parts were gross $4 for a can of soda? Really???

Plussat: Great staff and food

Miinukset: I did not like the food

Plussat: The flight was adequate.

Miinukset: Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour.

Plussat: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Miinukset: The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

Plussat: everything was good

Miinukset: Needed a bit more food :)

Miinukset: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Plussat: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Miinukset: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Plussat: There was room available.

Miinukset: This was not business class!

Plussat: Clean less of the plane

Miinukset: Entertainment system did not work at all

Plussat: There was room available.

Miinukset: This was not business class!

Plussat: I got there

Miinukset: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Plussat: blueberry juice, service and friendliness

Miinukset: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Plussat: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Miinukset: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Plussat: Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle

Plussat: I got there

Miinukset: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Miinukset: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Plussat: Nothing

Miinukset: Very long delay, got bumped for a flight the next day. Horrible experience

Miinukset: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Plussat: I got to my destination

Miinukset: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Plussat: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Miinukset: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.