Bournemouth hotellia

Plussat: Size of room (family)

Miinukset: Halls and room walls in need of redecorating/plastering

Plussat: Good breakfast, clean room value for money

Miinukset: Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok

Plussat: Staff were pleasant. Nice comfy seating areas. Dood breakfast.

Miinukset: Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.

Plussat: Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.

Plussat: Staff were very friendly, and the excellent breakfast.

Plussat: Helpful staff, delicious breakfast

Miinukset: The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us

Plussat:

Miinukset: Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.

Plussat: Staff was nice

Miinukset: Room too dark, tern coulours

Plussat: Friendly, efficient and comfortable. Good hot buffet style English breakfast.

Miinukset: Constant low background noise from air-con plant throughout the night.

Plussat: The breakfast was very good, excellent selection and the waiting staff were helpful.

Miinukset: We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.

Plussat: The service was excellent and the staff friendly and polite

Miinukset:

Plussat: Room was very spacious

Miinukset: Cost of food.

Plussat: I really enjoyed using the pool but I did not appreciate having to pay extra to use it.

Miinukset: Paying for swimming pool facilities. Befro side lights not bright enough to read under !

Plussat: Friendly staff, cheap, nice food .

Plussat: The service was very good, with all the staffs available and ready when needed. the comfort was far above the price paid for. I would definitely recommend people to experience and i will definitely like to stay to the same hotel if i have to visit the city again.

Plussat: The convenience of the heated swimming pool in Autumn, close to shops & beach for walking.

Miinukset: The Bar menu appears to have been changed since my Grandson & I came down earlier this year and it is not a good or varied as it was.

Plussat: Hyvä hinta-laatusuhde. Kattava aamiainen. Ystävällinen henkilökunta.

Miinukset: Sänky oli aika huono, jouset tuntuivat selän alla ja sänky nitisi. Myös lattia narisi, erityisesti yläpuolisessa huoneessa. Seinät olivat ohuet, joten esim. TV kuului viereisistä huoneista. Mutta onneksi asiakkaina oli pääasiassa vanhuksia, jotka olivat varsin rauhallisia.

Plussat: Staff very efficient. Liesure facilities excellent. Room clean good value for money.

Miinukset: Restaurant basic. Food basic. Menu basic. presentation of bar food basic. Bar food poor. Garden furniture plastic not inviting. Disabled room offered no window.

Plussat: The twin room was a good size with adequate facilities.

Miinukset: The price was raised up for the bank holiday.

Plussat: The pool and jacuzzi were excellent

Miinukset:

Plussat: gig

Miinukset:

Plussat:

Miinukset: Yes - no car parking space

Plussat: The room was clean and warm. The staff was nice. For the money and a one night stay it was great.

Miinukset: Guest Relations told me nothing about the hotel, breakfast availability or any amenities.

Miinukset: You get exactly what you pay for, we paid £25 + £8 for parking on a last minute booking because our kitchen and bathroom are being refurbed, we checked in, saw the room offered and checked out, the mess at home was preferable, £33 wasted but a lesson learnt.

Plussat: Rooms not been decorated for decades, paint peeling off walls, unclean (hairs in bathroom and suspicious marks on wall next to bed). Staff attitude is 'you get what you see'. Had I paid half the price it wouldn't have been an issue but £140 per night was a total rip off. Carpets falling off stairs which is a safety hazard, someone get trapped in lift - faulty towers hotel experience. Doors were so heavy that they slam all morning so lie in wasn't possible.

Miinukset: Everything. Only slight plus was beds were more comfortable than they looked. Some of the junior staff were polite enough but the Manager wasn't sympathetic when I complained. Won't be staying at the Roundhouse again.

Plussat: I liked the value for money,location and the fact we could come back at anytime of the night where as some hotels aren't like that and also we had a bath

Plussat: We enjoyed our full english breakfast . I booked a twin room and got a triple room.

Miinukset: The room was drafty and cold due to windows being old and you could hear the noise of traffic at night . suggest put new double glaze windows and all heat was lost .

Plussat: Location and car parking

Miinukset: i know the room was cheap but the room didn't feel clean. Breakfast was very strange - no toast only baked crunchy bread!!

Plussat: Good breakfasts. Good location within easy reach of beach, shops and railway station.

Miinukset: Cleanliness of bathroom could have been better.

Plussat: There is nothing special or actually good about the roundhouse

Miinukset: The following are a list of issues with the particular stay in this hotel.

Plussat: Location: close to station, town center, etc. within the walking distant; Breakfast: Excellent;

Miinukset: No free wireless internet.

Plussat: Location

Miinukset: Staff were rude, hotel was diry the bath room had not been cleaned.

Plussat: Locality,

Miinukset: Room was dirty, smelled, I had to wash bath out before using, very tatty room. Better price available if you just turned up. Not a plesant stay and if I was not running late I would have walked out

Plussat: near to the beach

Miinukset: needs to be up dated starting to look old

Plussat: Very friendly helpful staff made our stay very enjoyable. We hope to go for a longer stay next time

Miinukset: Would have liked a la carte as well but not complaining as food was very good

Plussat: Excellent value for money

Miinukset:

Plussat: It was an excellent location for getting into town and the beach. Very peaceful too.

Plussat: On a very cold day the hotel was warm and inviting. Liked the bar and lounge.

Miinukset: Bar food and cream teas were excellen,t not so impressed with the main courses in the restaurant.

Plussat: good location, nice and clean room and friendly staff.

Miinukset: information at check in

Miinukset: Room quite noisy. Other guests woke me up.

Plussat: All the hotel staff I dealt with were very welcoming and friendly and very professional.

Miinukset: The food served for breakfast was good but was only served like warm - including the traditional English breakfast.

Plussat: the facilities

Miinukset: the room was far too small for the money

Plussat: we had a fantastic break and will definately be returning to this hotel, all staff were very friendly as were other guests

Miinukset: nothing what so ever, a very pleasing stay

Plussat: location

Miinukset: room smelt of smoke , bed very hard and lumpy, looked a bit tatty

Plussat: The rooms were great, except the radiators were on far too high and we had trouble sleeping, when we tried to open the door it was locked and the key was with reception!

Miinukset: We were spoken to very rudely by a member of the breakfast staff, the receptionist was very apologetic and other than that everyone was very helpful. .

Plussat: Excellent food and table service

Miinukset: Bath plug did not work. On one occasion no hot water.

Plussat: we have used a few hotels in bournemouth , but this is the cleanest hotel we have ever stayed at , the staff were exellent and we will definitley stay again owen & carol emmott

Miinukset: everythin was brilliant

Plussat: Friendly staff and nice room, bar and general comfortable feel to the hotel

Plussat: the resteraunt was very good

Miinukset: there was a party in main dining area on saturday evening which finished at 1am we was not informed of this until our arrival.if i had known this i would have booked another hotel.as this was below my room.

Plussat: Staff very friendly and helpful

Miinukset: Room was cold and damp on arrival - corrected with an additional heater

Plussat: The girls on reception were very friendly and next morning when I asked directions to a particular shop, they looked it up on the computer and gave me the postal code so I could drive there to the nearest parking place. They were helpful and friendly, welcoming makes a difference. The young lady working in the bar the night before was also very friendly and accommodating

Miinukset: I felt that the room was very cold when we entered, and I was cold during the night. The pillows were very uncomfortable and so was the bed. The meal in the restaurant was good but when I asked for olive oil and balsamic vinegar for my salad I was given white vinegar and red wine vinegar, the waiter did not know what was what.And how I hate making a fuss but felt I very uncomfortable with the couple opposite me looking as though (who does she think she is) it was only olive oil and vinegar. My glass of wine was forgotten for my meal and by the time it was realized it was too late as I did not wish to drink a glass of wine quickly.

Plussat: Good pool area, excellent staff with absolutely superb service.

Miinukset: Room was a touch small.

Plussat:

Miinukset: The lighting in the room was gloomy.The absence of a desk lamp is off- putting to the proffessional visitor who wishes to work on papers.

Plussat: Excellent breckfast selection. Helpful staff. Ideal location.

Miinukset: Shower- broken shower head.

Plussat:

Miinukset: stayed at hotel to see a show at the bic center the meal times ment that we could not eat at the hotel.also when we returned from the show there was some sort of do going on so could not even get a bar meal and near impossible to get a drink

Plussat: The swimming facilities

Miinukset: Took along time to be let in late at night

Plussat: Several staff members were excellent including the manager around the pool area, the car parking staff and the manager that dealt with our room issue. The general decoration of the rooms was good. The location is excellent and perfect for the air show.

Miinukset: The room we stayed in for the first night smelt strongly of stale chip fat and we asked to be moved. The corridors on the first floor could do with redecorating to the standards of the higher floors. For the room price we paid, breakfast should have been included. Water pressure in the bathroom was weak and the water temp varied between very hot and scalding!

Plussat: Staff are helpful

Miinukset: Room cleaness terrible Room size very small

Plussat: Hotel and room clean and warm and adequate. Breakfast good

Miinukset: Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm

Plussat: The room was fantastic and very comfortable

Miinukset: Breakfast was very disappointing, not very edible

Plussat: Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family

Plussat: Relaxed atmosphere, helpful staff, good meals and good value for money

Miinukset: Food portions a bit small

Miinukset: The shower was cold,in both rooms that i booked, & the radiator did not work in room 203

Plussat: huone, sijainti,

Miinukset: suihku hankalakäyttöinen

Plussat: Opulent public areas, excellent staff

Miinukset:

Plussat: Sea view, pibic areas had been extensively refurbished.

Miinukset: the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.

Plussat: The bed. The view of sea. The alfresco eating around the pool

Miinukset: The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.

Plussat: Good location, great view from room with balcony and very friendly staff.

Miinukset:

Plussat: yes

Miinukset: as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,

Plussat: Very central to town beach all within walking distance Will be staying again

Plussat: I liked the location of the hotel, easy access into the town. The room was very clean and there was alot of space.

Miinukset: We stayed at this hotel at the end of november, being very cold we expected heating in our room, unfortunatly there was no heating in our room, took 3 phonecalls down to reception to get them to bring a small heater up, which then came with a grumpy member of staff with no apology. On the website it states there is parking available and it does no need to be reserved. We arrived at the hotel at 2pm and there was no parking spaces available, even the next morning there was still no spaces. We paid at the hotel by debit card after reserving the room on booking.com after leaving the hotel the next morning and giving the key back I received a phonecall from reception saying that I still hadn't paid for the room. Not a good experience.

Plussat: it was very lay back .a good placa to stay near the beech and shop and pubs.

Miinukset: Staff were very rude and it took ages to check in. Car parking was terrible and I had to street park and get up early in the morning to move the car. As I was at reception I heard them trying to relocate guests as they had overbooked. The room was stuffy and there were no pillows on my bed when I checked in. The bathroom hadnt even been cleaned as the toilet was unflushed. The hotel description mentioned free wi-fi which the hotel did not have.

Plussat: Great location, great breakfast and friendly staff.

Miinukset: The room was very hot when we arrived, the housekeeper tried to get us out the room early and the grouting around the tiles in the bath was dirty, off colour and generally old and worn.

Plussat: The room was newly refurbished and well laid out.Very clean and lots of room.Comfortable bed.

Miinukset: The staff were mostly non english and they were unfriendly and also unhelpful failing to pass on a very urgent message for me.

Plussat: Henkilökunta oli ystävällistä ja siistiä, aina en törmää Englannissa asialliseen palveluuun. Itse osaan englantia lähes natiivisti, joten hieman huomaan joskus äänensävyssä pisteliäisyyttä - syntyperäisiltä englantilaisilta. Vain yksi sellainen mieshenkilö tässä paikassa ja hänkin vain yhdessä tilanteessa.

Miinukset: Hotellia maalattiin samaan aikaan,kun siellä joutui asumaan. Öljypohjaisen maalin haistelu ei liene terveellistä ja vielä vaikeampaa, jos on astma. Ne huoneet/kerros pitäisi terveyssyistä sulkea myynniltä, kun käytetään terv.vaarall.aineita. Lämmin vesi katkesi ainakin yhtenä aamuna aamupäiväksi,minä en siitä itse kylläkään kärsinyt.

Plussat: Situation was quite good.

Miinukset: Room needs some decoration.

Plussat: the location of the hotel as it was close to the beach and the town, the staff where helpful and friendly, the room was clean, spacious and comfortable,and the breakfast was excellent.

Miinukset:

Plussat: location good easy access to beach and shops

Miinukset: both outdoor pool and health suite closed for duration of our stay

Plussat: The staff were friendly and service understanding and hospitable.

Miinukset: The heating was not working in the room we checked into, and one of the windows was broken. We were given a replacement room which was much smaller, but we were given a free dinner to make up for it,

Plussat: Location, easily accessible, parking facilities.

Miinukset:

Plussat: The friendlyness of all staff and there quickness in helping

Miinukset: The rooms need updating bath's need replacing or degunging and the view of the pool area was terible

Plussat: Nothing

Miinukset: Hotel has a policy to overbook 3 rooms a day, so chances are you might be without a room like it happened to us. Avoid avoid avoid

Plussat: Good breakfast

Miinukset: Noise, Didn't realise it would be full of young people celebrating hen and stag weekends.

Plussat: Bed was comfortable and sky sports tv channels a plus

Miinukset: The breakfast and 'pub' food left a lot to be desired!

Plussat: spacious comfortable room

Miinukset: remoteness of hotel, expensive and disappointing restaurant, breakfast poor

Miinukset: We put the please make up our room on the door at 9am at 3pm it had still not been cleaned. On the previous day we had the same experiance but had not put the make up the room sign out so thought it was our fault. The cleanliness was just adiquite and we had not shower jell for 2 out of 4 days.

Plussat: The gym, pool and spa all excellent.

Miinukset: I requested a quiet room when I booked but the first night there was an event on and could here loud music when I called reception they apologised and said we could move rooms the next day. Little things like that make all the difference. Why couldnt they have put us in a quiet room to begin with? Also the room service was only between 6-10pm and could not have breakfast in room. This should be made clear in the web description.

Plussat: We liked the layout of the room and the leisure facilities The Grill restuarant was good and the staff freindly and helpful

Miinukset: the view from the room was not good ! only 1 lift is not really appropriate for a large hotel !!

Plussat: Staff extremely helpful and polite. Good service and good value

Miinukset:

Plussat: Evening meals were excellent with good service. Bar was also excellent very good atmosphere and friendly. Liked it very much.

Miinukset: Too noisy at night, lost a lot of sleep through people with no respect for others, mostly young girls probably on hen nights. Bedroom door closers too fierce, need slowing down so they don't slam, was abig problem for my party of six.

Plussat: The food and the staff were excellent

Miinukset: You need to make it clearer that the leisure facilities are open to the public and not just hotel guests.

Plussat: The pool was good, but no steam room for three days would have been excellent.

Miinukset: this is winter and they provide a fan in the room, the heat in the room, was bad we needed a fan to cool it down, but not too good for sleeping.

Plussat: Everything, we will definately be staying there again. The village atmosphere was great and the staff were very friendly and helpful.

Miinukset:

Plussat: Comfortable beds and good location for the beaches and town centre

Miinukset: After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!

Miinukset: Lack of heating in the hotel on one of the coldest weekends of the year

Plussat: Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere

Miinukset: Coffee in the Bar was bitter - only a very minor point

Plussat: frindliness of staff

Miinukset: room temperature difficult to control

Plussat: The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice.

Miinukset: Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.

Plussat: the spa facilty

Miinukset: we struggled to have a hot shower

Plussat: Helpful staff

Miinukset: Old tired and scruffy

Plussat: Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked

Miinukset:

Plussat: We really enjoyed the swimming pool, spa, sauna & jacuzzi.

Miinukset:

Plussat: staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou

Miinukset: no not realy

Plussat: Both the staff and food were excellent.

Miinukset: The bathroom needs modernising.

Plussat: Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.

Plussat: lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!!

Miinukset: bar prices.

Plussat: Great staff and comfortable hotel

Miinukset: nothing

Plussat: Freindly & comfortable

Plussat: Ihan perushotelli. Kuntosali uima-allasosastoineen oli rankkojen päivien jälkeen kiva rentoutumispaikka.

Miinukset: Wlan katkeili huoneissa.

Plussat:

Miinukset: We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.

Plussat: The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.

Miinukset:

Plussat:

Miinukset: TV did not work

Plussat: Quick and courtious service

Miinukset: no smoking but will just have to get used to it as it will soon be law

Plussat: Meal served by friendly staff

Miinukset: Room quite cramped

Plussat: The comfortable lounges, the attentiveness of the staff and their efforts to please.

Miinukset: The bedroom needed an update and was a little sparse.

Plussat: Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.

Plussat: Good size room, great location of hotel, lovely swimming pool

Miinukset: bathroom starting to look a bit tired, shower still needing repair

Plussat: The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room.

Miinukset: Ther bathroom was very dated and could benefit from a complete update

Plussat: very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging

Miinukset: we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure

Plussat:

Miinukset: bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean

Plussat: services and the room. quite and peacful.

Miinukset: room was very hot on arrival.

Plussat: Breakfast

Miinukset: Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,

Plussat: the calm and peacful surroundings

Miinukset:

Plussat: Friendly staff and good food.

Miinukset: Our room should not have been allocated before the security, locks etc had been repaired.

Plussat: No thing

Miinukset: The worst hotel I have been

Plussat: brilliant location, attentive staff , comfy room and very good food

Miinukset: no

Plussat: The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.

Plussat: Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff

Plussat: Good location, friendly staff. Good choice of well cooked food for breakfast. Good service

Miinukset: Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.

Plussat: Very friendly hotel with helpful staff.Old fashioned but nicely maintained

Miinukset: Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.

Plussat: Palvelu oli tosi hyvä

Miinukset: -

Plussat: warm and convenient

Miinukset:

Plussat: Peaceful, comfortable, pleasant decor and clean.

Miinukset: Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.

Plussat: Our room for the value was excellent. Lovely sea view.

Miinukset: There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.

Plussat: Great Hotel, ideal location, friendly staff.

Miinukset:

Plussat: The service

Miinukset: Poor Meal had problems with understanding of a "blue" steak and the quality

Plussat: The view was spectacular, and that combined with a modern bar and restaurant is all you need from a hotel and tge Sutcliffe hotel provided.

Miinukset: I sorely let down by the building it's self and the facilities it provides, the photos a taken in a way to make you believe everything Is a lot bigger than it really is. The corridors are small. And although I imagine the experience of being in a penthouse would be worth it all however we didn't get that opportunity and for the price we paid you would of thought we would have.

Plussat: Indoor pool was lovely, and staff were very polite

Miinukset: It was a hotel perhaps more suited to slightly older clients, and not a young family such as ours. Also, some of the details varried a little from those displayed on the internet, such as check in and check out times.

Plussat: Very disappointed see e-mail sent 26.9.10 to you

Miinukset: Yes please see e-mail sent to you 26.9.10. I look forward to your full reply.

Plussat: I liked the location and the staff were very cheerful, helpful and polite. The room was clean and comfortable as was the bar/lounge. I liked the continental breakfast but was not so keen on the 'full english'.

Miinukset: The hotel could benefit with and up date, and a touch up on decor, using the lift was a bit of a nause, we were on the 4th floor, as it's used by cleaners/ staff taking luggage up and down which meant waiting for long periods when coaches arrived and departed and when the chambermaids were working.

Plussat: Good breakfast and lovely see views.

Miinukset: I was very unhappy due to many reasons when I stayed at the Suncliff Hotel. I wil be making a complaint.

Plussat: The room was comfortable and clean, the bathroom also clean. Staff were all helpful and courteous. The location was excellent for the town centre.

Miinukset: the rooms were fine, but ours had a vent outside, and pigeons obviously are a nuisance there. the hot water left a lot to be desired, there was not much of it. The stairs not too obvious to find.

Plussat: Seafront location

Miinukset: Lack of car parking, room very old fashioned

Plussat: Excellent room. vert good value

Miinukset:

Plussat: Nice location

Miinukset: Poor service, rooms were ready 2 hours after checking in time, charged twice for rooms

Plussat: Clean, modern and a nice atomsphere.

Miinukset:

Plussat: Lots but especially leisure facilities - table tennis, pool etc.

Miinukset: Lack of parking places

Plussat: Plasant, good dealings with staff - very satisfactory from that side of things.

Miinukset: Room was in good condition, very clean, but so small moving around was difficult.

Plussat: Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com

Plussat: Nice room veiw, nice bed, Lovely bar!

Miinukset: no bad experiences!

Plussat: Location, comfort, cleanliness, good food and friendliness of the staff

Plussat: It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom.

Miinukset: No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.

Plussat: Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.

Plussat: The breakfast was very good

Miinukset: The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!

Plussat: Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!

Miinukset:

Plussat: The hotel was very clean and the location was perfect for the beach and shopping.

Miinukset:

Plussat: Location

Miinukset: Rude management after complaining online room was tiny owner swore at me and told me to leave Freedom to express your opinion does not apply here

Plussat: Fairly good value for money.

Miinukset: Room was small and some dirt on the window sill. The window blinds where broken,and the walls very thin.

Plussat: Decent sized room for price, nice bathroom

Miinukset: Uncomfortable bed, not a proper double bed.

Miinukset: The hotel was ok for one night but would not pay full price for this room. The first room that we had, had a problem with the window and i would not shut. The seconed room was begger but was very could and the bed was very unconfortable.

Plussat: Friendly staff.

Miinukset: Originally booked standard room and blind was broken. Upgraded to better room which was good.

Plussat: bar restuarant

Miinukset: Noisy at night due to people drunk

Plussat: The bar & restaurant are modern. My room was clean & comfortable. Refurbished bathrrom. No mould, limescale or nasty niffs. I was also upgraded to a double bed FOC-thankyou.

Plussat: Very clean, big tv, good value

Miinukset: Very small bathroom, staff not very enthusiastic! Double bed was very uncomfortable due to feeling the springs and also it was two single beds put together!

Plussat: Flat screen tv in room

Miinukset: Bed far too hard, wasn't comfy, hotel wasn't very warm, the blind wasn't very good let in to much light in, not good if u want a lay in.

Plussat: convenient for town centre & BIC

Miinukset: Lacking attention to detail: comp.soap wrapper only, soap missing. No room hotel guide. TV not tuned for digital, only analogue channels. Bathroom wash basin very small and side metal trim had come away. Room noisy and just adequate size. Limited car park. Would stay overnight on business, but not if on holiday

Plussat:

Miinukset: Poor customer service at check in. Tiny bathroom. Shower did not work. Room was dirty. Breafast was appaling. Leak in the dining room.