Hampton by Hilton Bournemouth

Breakfast & location was really good

Room service wasn’t good enough. Toilet lock wasn’t working properly. Couldn’t set the Ac temperature inside the room as it was fixed from reception.

We found a Mac book Air on the way into the doorway one night and handed it in to Reception as presumably the person who dropped it would have contacted the hotel. I was extremely disappointed from a Customer Service point of view that no one actually contacted us to said that the Mac Book and owner had been reunited or what happened to it! Many people would have just taken it but we were brought up to do the right thing so handed it in and repeatedly asked if the owner had been in contact. A courtesy email of what happened should have been sent from a customer service point of view. Helen