Hampton by Hilton Bournemouth

great place, good breakfast

none

I liked the cleanliness and modern décor. Location was brilliant right by the sea and near BH2 with all the restaurants needed. Right by town centre too. It is very easy to find the hotel as come into Bournemouth.

Staff was on average young and inexperienced. One member of staff was plain rude at breakfast when my wife scolded her hand on the hot water dispenser (hot water splashed and she was told there was a warning sign on dispenser!). That man really could not care less. He'd previously been rude to an older lady who could not work the automatic coffee machine. Venue is great but is let down by service. Rooms are not very large in size. The side facing the sea is great though (see pic). The sliding door to bathroom (which doubles as a cupboard door) is not the best as noise from bathroom is not reduced. Also, fan extractor was not working. Curtain rod was broken, shower drain was slow, hairdryer was in 2 parts. I found a sharp plastic bit right under my fitted sheet. There was a small hole in the duvet cover. Maybe I'm nit picking but these are not exactly cheap rooms. I've had better rooms at Premierinn! There was a strong antiseptic smell when we entered our room, not the best. The car park for 2 days was £24 which is expensive, especially as we did not dare taking our car out on the first day due to the fact that the car park was full (due to Air Show possibly). Having said that, anywhere else in town would have been as expensive to park but hotel could give a concession? Breakfast is included in the price but I did not find the hot English breakfast particularly nice/tasty. Pain au chocolat was like rubber and I usually love them. A good choice of other foods though. If only staff had been friendlier, it would have made a big difference. To finish on a good note, manager on check out was friendly and empathetic (my son had some really noisy guests -who had a row- next door to him on the first night so she reimbursed us for that night). I think there is a range of people working there, some care and enjoy their job, some don't seem to care about guests which is a shame because it's a beautiful hotel in a great location. Internet WI-FI was great.