Braunlage hotellia

Plussat: Beautiful and cozy hotel, nicely decorated room. Well equipped. Breakfast was rich and delicious. Service very polite and friendly and so were the other visitors. Nice and quiet.

Miinukset: Nothing bad to say about our one night stay.

Plussat: Breakfasts were excellent, the suite was super We liked the shower/bathroom, shower was very good The view from the balcony was a little disappointing in as much as initially you were looking at houses across the way but you soon start to ignore them and look up at the Wurmberg or watch the Red squirrels racing around the trees in the garden.

Miinukset: The walk up the hill to the main building for breakfast was a bit of a pain but then again it helped work up an appetite

Plussat: The choice for breakfast is very big. We tried a lot and it was very tasty

Miinukset: Room was quite cold when we arrived and it took a while to warm up. The pillows are very soft. You might need to ple up pillows if you are used to harder ones.

Plussat: Breakfast, environment, cozy, staff.

Miinukset: Vanilla room perfume.

Plussat: Very tasty breakfast, with a lot of choice. The room was really cosy, and the decoration was done with a lot of taste. The cleanliness was perfect. Situated in a very quiet neighborhood, the apartment was also very close to the city center where you can easily have a drink or walk around. The personnel was very helpful and friendly.

Miinukset: The bed was in our opinion a bit too hard.

Plussat: Yes, the hotel is a great venue!

Miinukset: Everything

Plussat: The staff was really friendly, the breakfast was delicious and varied from day to day. Room was spacious, clean and comfortable. Very quiet surroundings in a small town but near to all attractions of Harz.

Miinukset: One of the reasons we booked the place was the sauna, unfortunately it really wasn't hot enough, so we didn't use it. Wifi was a bit weak towards the end of the hallway where our room was.

Plussat: Everything was was fantastic!

Plussat: The hotel is located in a quite area, is very clean and the breakfast very tasty. The hosts are dedicated and they always have good hiking tips.

Plussat: Erittäin ystävällinen palvelu. Hyvät huoneet. Mainio aamupala sekä illallinen. Moottoripyörät sai talliin yöksi. Motoristeille todella hyviä teitä ympärillä.

Plussat: The hosts were very friendly and helpful.

Plussat: Perfect for kids. Everyone was nice and kind. Also the other guests just seemed nice and friendly. The setting was perfect for our family.

Miinukset: Really nothing.

Plussat: Spacious apartment, friendly staff, facilities on-site, e.g. indoor swimming pool, snooker, etc.

Miinukset: The wifi in apartment didn't work well.

Miinukset: Bad internet connnection

Plussat: Everything is new. The toilet is with automatic flush :) The breakfast was great, typical German food, so no complaints about that. The location is good, Edeka is 15 mins of walking plus some small local shops. They provide a room for ski- snowboard equipment. I liked it. You also can buy a skips right at the reception and avoid a line near the lift to the mountain.

Miinukset: I expected to have a bathrobe for this price. Also it was lack of kettle. The bedroom is big and nice but the living room is small and it is combined with bathroom. Actually there is no proper bathroom. It is like you have a shower stall right in your room. So while one person can watch a TV, another person is having shower behind the glass door. A little bit confusing.

Plussat: Very nice and supportive staff hotel and rooms decorated very nice room arranged very comfortable (separate toilet, shower and sink what is great if there are 2 persons in the room)

Miinukset: small hotel parking lack of lift

Plussat: the staff was extremely friendly. from the check-inn to the restaurant. everybody was very kind and in a good mood. and a very nice room with the free bath tub. great room, nice design

Miinukset: The ambiente in the hotel restuante was good and also the staff, the menu looked so nice for the evening. But when the main course came and the duck was well over cooked the orange gravy had no taste and i could not say the meal was warm. For that standard and price was not the money worth. We were not the only people that were unhappy. Maybe they need a new cook or he must pull his socks up.

Plussat: Children friendly

Miinukset: Decor a little worn

Miinukset: iron and ironing board in the room would be helpful

Plussat: Well connected to hiking trails.

Miinukset: Room was a bit small.

Plussat: Good Location, clean rooms and nice spa

Miinukset: Service was slow at both checkin and in the restaurant. Petra and jourdette were great at making sure we had everything we needed but others weren’t interested. Table cloths were not changed at breakfast, we had dirty cloths both mornings.

Plussat: Quite in a mountain setting.

Miinukset: The front desk staff was rude, unhelpful and abrasive. The bed was like a board and the bathroom and parts of the hotel were very dated. For 150€ for a night I would expect more luxury. If you can find free parking great, if not then you have to pay 10€. The breakfast was very meat heavy and not many options for vegetarians. Again, for the price I would expect a much nicer breakfast. We do not recommend this hotel, sadly we heard this was the nicest hotel in the area, we would hate to see what a bad one looks like.

Plussat: Really calm natural area and the breakfast buffet was very delicious and fresh... the personal were very helpful and polite

Plussat: Good breakfast

Miinukset: The “large double bed was actuality tow singles with a big frame in the middle , we had to switch to an “economy “ room that was smaller but had a double bed (140cm) they refunded us only 10 euro for the difference. The water in the indoor pool were not worm enough and it was not very unpleasant . No massage service at the day of stay .

Plussat: The facilities were lovely. The sauna was very nice. The breakfast is top notch. Near the ski lift and ice skating rink. Very friendly staff. Great night life at the lounge area. They had a lounge singer one night and a dj the next.

Miinukset: The elevator was slow. The pool was comfortable but not heated.

Plussat: Sauna and swimming pool

Plussat: Balcony, big bed.

Miinukset: Small plates, guest cards without any explanation what they are for if we need them or not and why they have to be paid extra. A bottle of water in the room was for 3,50€. It's the first time I saw water as some kind of addition not included in room's price. Kind of strange politics...

Plussat: This is the second time that we've stayed here. The buffet breakfast was varied, typical German, and just great! The rooms have been recently refurbished, modern but still with an alpine twist. Very tasteful. Simone and her team were very attentive, making our stay extra special.

Miinukset: Nothing really.

Plussat: Good size rooms, very cozy house, good breakfast. Perfect location in regards to skiing facilities.

Miinukset: No information at check-in or check-out. Old leaflet in the room saying (among other things) that credit cards were not accepted...! Very few words from the land lady - smiling and greeting but NO information at all. Very poor wi-fi!

Plussat: Location, wellness centre and breakfast all good. Very clean and good decoration.Staff mostly very good.

Miinukset: Hotel bar was closed. Restaurant open for breakfast and then 3-5pm for coffee and cake. You had to use their adjoining Sonne Alm for evening meal and drinks - open 530-9pm. Could not just have a drink if restaurant busy. This was due to other nearby restaurants/bars were closed. It was cash only in Sonne Alms, no cards. When paying local tax and 2 coffees on departure - could not use card in hotel for less than 50€.This cash only policy should have been made clear before we arrived, only found out at end of first evening meal. Good job we had enough cash!

Plussat: Sauna, view from the window, breakfast

Miinukset: The mattresses and pillows were not comfortable, water in the swimming pool was not warm enough for the weather, room was not warm.

Plussat: Comfortable bed and good location

Miinukset: Internet kept disconnecting and you can hear everything from the neighboring room so pack some earplugs

Plussat: I made a mistake and booked the wrong dates. I contacted the owner and she was extremely helpful and allowed me to correct my error. The hotel itself is very rustical but charming. Set in a nice location. The room was not only clean but spotless

Plussat: Great little gem. Friendly owner and very comfortable accommodation. Clean neat and tidy, close to the city centre and all amenities. Dog friendly, and family friendly, has breakfast option, there is parking room also. it is up the hill, so if you are not going by car its hard of you are caring heavy luggage. rooms are up the stairs and there is no lift. They were flexible enough with keeping my bag few hours after I checked out. It was quiet place, really spacious. You are provided with towels, shower gel, hair dryer, cotton buds . Room had a TV, table and chairs, enough hangers also. I would definitely return. Reasonably priced. Best offer I could find in late August.

Plussat: The hot tub is great when it is warm enough. You have a lovely view.

Miinukset: Some staff do not accomodate customer wishes. When we requested to sit in a different area of the restaurant for breakfast, when there was enough space, the member of staff in charge simply declined our wish. Our room was located in an outhouse approximately 80m from the main building with the spa - not particularly convenient and it would be good to know when you book that you will be inconvenienced in this way. Our assigned parking space was awkward to reach as the cars of other guests where in the way. The member of staff responsible at reception told us to come back and inform him so he would sort out the parking situation. When we returned to tell him that we could not park where we were supposed to, the same member of staff did not try to contact the other guests to move their cars, but instead requested we park our car in another car park 200m away from the house. When we said we temporarily parked in the space of another room, the member of staff realized that that space was free and that we could go there - why so inconsistent? The choice of food at breakfast was ok, but there were flies flying around and the food was not covered. A 4 star hotel should be able to find some covers for the food. The water temperature of the hot tub and the pool were not at the promised temperature. We tried to adjust the temperature of the hot tub, but could not figure out how this should be done, especially as the information provided claimed that everything was preset to the ideal settings.

Plussat: I liked the swimming pool and wellness area. Not deluxe, but familiar and great with kids too

Plussat: Clean, confortable, good value for the money and really nice staff.

Miinukset: The bed. We had two beds, one bed was good and the other really bad.

Miinukset: Had to find my apartment on my own having traveled 700km that day and it was dark

Plussat: Everithing

Plussat: evrything is perfect :))

Miinukset: staff in the restaurant first floor, they looked tired, no friendly atmosphere..girls are all ok except men staff..sorry for my honest opinion..thank you !!

Plussat: Nice and clean rooms, good food

Plussat: Surroundings are beautiful. Close to hiking tracks. Rich breakfast buffet, but no vsriation during the stay.

Miinukset: At checkin, I realized that "mountain view" meant "scaffold view". Substantial renovation is under eway in this hotel. I was given a better room after complaining and threatening to leave. I still believe that the original room assignment was related to the fact that I was travelling alone. Lonesome riders are less likely to complain. Reception staff is uninterested. When a second staff member saw the lengthening check-out queue, she vanished into the back office. At checkout, a lady behind me in the queue just wanted to leave her keys. She was in a hurry, but rudely advised to wait in the queue. At checkin, I was told I could leave my luggage somewhere in the reception area. When I showed up 4 hours later, it was still there - probably unguarded and uninsured. Again, the staff did not even notice that I removed my luggage. Had I known this I would not have left my brand new laptop in the (locked) suitcase. Just some example to illustrate the reason why this hotel will never see me again.

Miinukset: we booked and payd for a room with a view but it was not possible to see anything

Plussat: Rooms where clean, and the land lady was nice even though she dint understand english

Miinukset: Mixup in the reservations. Every part except when we arrived said card was possible. When we arrived he demanded payment in cash.

Plussat: Cheap

Miinukset: No refreshments on the premises.

Plussat: Clean, quiet, easy to find. Close to town center.

Miinukset: Old uncomfortable mattresses.

Plussat: Location.

Miinukset: Share Kitchen is available, but could have been much cleaner.

Plussat: Very friendly and lovely staff. The breakfast was great! The hostel's location is in a nice small town, however next to a very noisy road. The view isn't anything exceptional though.

Miinukset: Bad noise isolation. The walls are very thin, so that you hear not only all the noise from the road but also from your neighbours. It isn't really a hotel like stated in the name, but a hostel which has seen better times. However, it is good value for the money.

Plussat: Nothing

Miinukset: Excellent stay

Plussat: Historic interior.

Plussat: Great stuff,amazing location.

Plussat: Huoneessa oli juomia tarjolla valmiina kohtuuhintaan

Miinukset: Huoneen piti olla näkymä rauhalliselle kadulle - totuus oli kuitenkin näkymä takapihalle jäteastioihin ja henkilökunnan tupakkapaikalle jossa sittemmin joku itäblokin jääkiekkojoukkue piti infernaalista festivaalia klo 21 asti, olivat siis hotlan asukkaita. Samainen porukka räyhäsi vielä pitkin yötä sisätiloissa aamuyöhön asti henkilökunnan mahdollisista toppuutteluista huolimatta. Olimme yön jälkeen väsyneitä ja pettyneitä - takana oli pitkä ajopäivä moottoripyörällä ja edessä uusi. Henkilökunnalla pitää olla valmiudet puuttua tällaiseen heti, eikä vain pahoitella seuraavana aamuna niin kuin nyt tapahtui.

Plussat: Very sweet workers. One of them speak English, which was nice. Great waffels freshly made at breakfast

Miinukset: The walls are very thin so you can hear the neighbours - also during their “night fun” and when they laugh. Missing plastic bags in the trash can (not very hygienic when it is just a bin). Also missing a fridge in the rooms so that one can store own fruit and cold drinks. The building needs a make over - paint and better decor. It seems a little abandoned which is sad because it is a very nice building, but it needs a caring hand.

Plussat: Cheap, friendly host

Miinukset: Noisy