Courtyard by Marriott Bridgetown, Barbados

I loved the breakfast options on the buffet, very pricey though. The food on the whole is amazing! The room was clean and the bed is super comfortable. I got my room exactly how I requested it. The guy who checked me in was very hospitable and warm. Joyce who “walked” my room was very very welcoming. She spoke to me everyday and remembered my name. I work at Hyatt Trinidad so I expected the same customer service that we give. I love how the location is easily accessible to restaurants and bars. The staff at the restaurant for breakfast, and dinner times were very helpful and extremely willing. I believe one was Crystal (forgive me if I spelt it wrong)

Upon check in I was told that I had a 2pm checkout but on the day of checkout I was rushed out my room and the young lady at the front desk gave my partner an attitude which I did NOT appreciate. I had a meeting that was wrapping up at 1:30 which I explained. All I wanted was a chance to quickly shower and head out to pass the time until my flight. When she called the room she rudely addressed my partner saying we need to check out even though he as well tried to explain that the gentleman said our check out time was at 2pm. There is a way to speak to your guests, I would know because I work at Hyatt. She was dealing with another guest while we got downstairs so I was not able mouth train her. Please address this thank you! I however would still come back another time to stay because minus that incident every other staff members were AWESOME!