Halvat lennot Bridgetowniin

Plussat: "Crew was very good. Food was OK."
Miinukset: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."

Plussat: "ok"
Miinukset: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"

Plussat: "Crew was the best ever."
Miinukset: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Food was great"
Miinukset: "Connect flight time was cutting it short- sane scenario."

Plussat: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Miinukset: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"

Plussat: "The crew."
Miinukset: "The airplane arrived over 45 minutes late."

Plussat: "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Miinukset: "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."

Miinukset: "Lufthansa is a bad airline. They are always late. Their service sucks."

Plussat: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Miinukset: "Food has to be better"

Plussat: "On time, onwith excellent care by staff"
Miinukset: "The long walk on the airport for connecting flight"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "OK"
Miinukset: "Nothing to note"

Plussat: "I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day."
Miinukset: "That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson."

Plussat: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Miinukset: "Nothing."

Plussat: "There was an issue with my ticket, so they were kind enough to upgrade me AND my husband to business class for the flight. Absolutely my favorite airline for their superb service"

Plussat: "The Cabin Crew was excellent! Very impressed"

Plussat: "How smoothly everything ran"
Miinukset: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."

Plussat: "New planes, friendly staff, decent space even for economy, great food"

Plussat: "Nothing!"

Plussat: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Miinukset: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."

Plussat: "Seat was good"
Miinukset: "Crew was rude"

Plussat: "We left an hour late. Pilot made up most of the time in the air."
Miinukset: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Short flight, not much to say about it."

Miinukset: "Not able to watch TV, movies of flight status"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "New planes but staff not friendly"
Miinukset: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."

Plussat: "The crew was super nice the flight was great no turbulence"
Miinukset: "Bad selection of food felt really sick after wards"

Plussat: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Miinukset: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"

Plussat: "Flight was on time, crew was helpful"
Miinukset: "Blasting speakers for announcements, should have served a quick drink"

Plussat: "my favorite airline"

Plussat: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Miinukset: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Of course, a short flight, but the sandwich was fresh and staff helpful. Thank you."

Plussat: "Food was solid. It was nice to have two meals on the flight. Flight attendants were all great."
Miinukset: "Outside of mealtimes, ordering drinks throughout the flight was more difficult than other airlines. I'd also like to see more movie options. Boarding lines were sloppy and unorganized."

Plussat: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Miinukset: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."

Plussat: "...and not for the first time.. And won't be the last.."
Miinukset: "Wifi onboard wasn't working.."

Miinukset: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."

Plussat: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Miinukset: "Walking up a flight of stairs with my heavy carry on bag!"

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Plussat: "Yes"
Miinukset: "Everything was good"

Miinukset: "Fix the damn KIOSKS at Vienna!"

Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Miinukset: "Too hot inside the aircraft"

Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Miinukset: "Flight was cancelled."

Plussat: "The attendants took great care of us. Super smooth flight."

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."

Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"

Plussat: "Excellent service, excellent food."

Plussat: "Service was good"
Miinukset: "Delay"

Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."

Plussat: "We love the flight all the way"

Plussat: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Miinukset: "Cabin noise and air conditioning too cold, didn't sleep well"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Miinukset: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."

Plussat: "Delays and no proper customer service."

Plussat: "Entertainment, cabin crew great."
Miinukset: "Seat layout may now be standard but is still cramped."

Plussat: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Miinukset: "Would be nice if there was wifi on board"

Plussat: "On time."
Miinukset: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Plussat: "The crew was fantastic. Very accommodating!"

Plussat: "I have no time for you sorry"

Plussat: "Friendly Crew"
Miinukset: "delayed for 2 hours"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Unnecessary delay"

Miinukset: "Having gate #earlier than 1 hour before takeoff"

Plussat: "Crew was friendly and professional, food was quite good as far as airlines go, chicken korma not bad at all."
Miinukset: "The premium economy seats are hard, and you really notice that on a long-haul flight. It was at least spacious and offered a reasonable degree of recline. WiFi was expensive and unreliable."

Plussat: "Efficient crew on board"
Miinukset: "Long lines, late plane, could have started with two ticket people instead of one since plane was already late. Friendly crew though"

Plussat: "Crew cheerful"
Miinukset: "Beyond their control. Flight delayed 50 mins"

Miinukset: "Missing information of my flights, such as seat and others"

Plussat: "New plane."
Miinukset: "Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes."

Miinukset: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."

Miinukset: "No WiFi"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "The food was ok for an airline and not expensive. Flight attendants were polite and fast to help you."
Miinukset: "Flight was 1.5 hrs late so that was the only negative"

Miinukset: "Just believe overall they could do better"

Plussat: "Comfort, friendly staff"
Miinukset: "Paying for food and drinks"

Plussat: "Food"
Miinukset: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."

Miinukset: "Late departure caused down stream issues."

Miinukset: "Ran out of food. Credit card machine didn't work,Crew can't take cash. Lots of shrugs and 'not our fault'. Better service from the low cost carriers. Expected better from ba."

Plussat: "Outstanding service"
Miinukset: "Down onevtoilet from get go was unfortunate but not a big deal until both toilets on our side were out.."

Plussat: "The plane didnt crash. I liked that."
Miinukset: "It was Delayed and no one was notified. I was rushing through the endless mess that is London Heathrow only to find a delayed flight - which worked out for me. I just wish I had known. The flight itself was more than 2 hours and not even a complimentary soda? You have to pay for a coke? I've taken 45 minute flights to vegas that offered complimentary drinks and snacks. Pretty odd."

Plussat: "Movie choices"
Miinukset: "Food was horrible. Potatoe chips were served as the 2nd meal. Yuck..seat cushion was hard, leg room was super tight. A painful 7 hours."

Plussat: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"

Plussat: "Great, very comfortable, easy transatlantic flight"

Plussat: "Easy boarding, quick travel and smooth landing."
Miinukset: "Basic snacks"

Plussat: "This flight did not get me to my Austin flight"
Miinukset: "Late"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Miinukset: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."

Plussat: "Felt room in spite of being in coach. Friendly flight attendants."
Miinukset: "Nothing."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "On time. Helpful staff on the plane."
Miinukset: "I had two flights on British Airways on the same day separated by 4 hrs. The " system " would not allow my baggage to be sent to the final destination forcing me through the long arrivals line and then back through the lines for screening a second time for the day. That is not at all customer oriented !"

Plussat: "We liked the airline we just had huge problems with our tickets. We were not booked correctly going or coming."
Miinukset: "When we checked in our tickets had been canceled and when we returned they change airports on us causing us to miss our flight"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Fast boarding and very efficient and welcoming crew members."
Miinukset: "Nothing to note about the flight. One downside was parking at arrival on Heathrow outside the terminal and having to get a bus."

Plussat: "The airplane was new"
Miinukset: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"

Miinukset: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Professionalism of ground staff in getting us to our flight Excellent service in the air Great entertainment selection"
Miinukset: "All good"

Plussat: "return flight on BA was great"
Miinukset: "my flight was brokered out to aer lingus without notification"

Plussat: "Comfortable seats"
Miinukset: "They make you pay for WATER on BA!"

Plussat: "The cabin crew were excellent."
Miinukset: "Almost everything else! The entertainment system had screens that were the size of postage stamps - and bragged that there were 375 selections. Compare with Emirates, a screen 10x the size, much higher quality, and over 3500 selections. The seats had little padding - a mediocre experience from an airline that should be able to do better."

Plussat: "Absolutely nothing"
Miinukset: "The lady at check in was the most rude customer service I have ever had. There was confusion with flights and I was trying to check in well before time and she said no it's too late and walked off. I then saw her later at 8:50 (my flight was at 9:25) I said excuse me that was my flight and she goes I'm busy trying to fuel and stormed off. The ladies at the airport tried to help me. So now I have to wait over night at the aiport for 17 hours because the check out lady wouldn't give me 1 minute to speak to her well before check in would've been closed because she was too busy in a hurry and extremely rude!"

Miinukset: "They don't offer even water"

Plussat: "The staff are friendly and cheerful. No food or entertainment for the short donestic flight (as would be expected anywhere for a 50 min flight)"
Miinukset: "Boarding badly organised ... signs telling you where to queue are double sided and depending which side you see first direct you into the wrong lane... Left a bit late but arrived pretty much on time. Baggage didn't arrive after a 2 hour transfer and this is the third time in four times over the past few years. I strongly do not recommend BA as a domestic UK connection after an international arrival."

Plussat: "The food was excellent and the flight staff was very accommodating."
Miinukset: "No wireless internet or USB/Power plugs to charge my devices on the plane."

Miinukset: "They loaded us on the plane only to inform us that we'd be in que for an hour+... not acceptable. They should have delayed loading."

Miinukset: "Old plane, only one meal, poor entertainment system and rude crew"

Miinukset: "When flying British Airways through Heathrow, one hour is not sufficient time to connect even if both flights are in Terminal 5. I missed my connection, and the next flight was 9 hours later!"

"After a mechanical issue caused a change of plans, we were boarded on the new plane before it had been refueled causing an extra delay. In these situations, since the fueling situation is easily predicted, boarding could’ve been delayed a little bit so passengers can enjoy the comfort of the terminal rather than being “sardined” in the plane for a longer period than was necessary."

"Would not book these airlines again through Kayak. Because they everyone refuses to help if the tickets are not booked directly through them. Kayak refused to help because we got on 1 of 2 flights, but got stuck in London."

Miinukset: "Comfort and food."

Plussat: "On time"
Miinukset: "It was all good"

Miinukset: "The plane we needed for our flight arrived really late so our flight was then of course delayed."

Miinukset: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."

Plussat: "Seats were very comfortable staff was really professional"
Miinukset: "No complaints"

Plussat: "SEAT ok"

Miinukset: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."

Plussat: "Excellent seats and early arrival"
Miinukset: "Lack of food choices or entertainment"

Plussat: "Everything worked out well and plane arrived 20 minutes early."
Miinukset: "Seemed like it took longer than average to get bags from baggage claim."

Plussat: "L"
Miinukset: "Legroom"

Plussat: "Quick flight"
Miinukset: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."

Plussat: "Upgrade to economy premium was well worth the extra fee."
Miinukset: "Coffee could have been better."

Plussat: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Miinukset: "Didn’t look he the free snacks."

Plussat: "Fun attendants"
Miinukset: "We boarded late, and due to technical issues had us stay on the plane for 30 minutes with no AC and delayed us for over 2 hours. I had a meeting and missed it. I’m also an American Airlines member and am horrified by this experience!"

Miinukset: "lots of branding stuff-watching any video had you go through 3 minutes of commercials. I must have watched the same commercials over 20 times."

Plussat: "Great films and tasty food"
Miinukset: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."

Plussat: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Miinukset: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"

Plussat: "got a new plane fairly quickly"
Miinukset: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"

Plussat: "Great flat beds, entertainment, noise cancelling headphones. Awesome 3 course meal."
Miinukset: "Could have made the bar area more exciting ... as Virgin Atlantic bars do."

Miinukset: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."

Miinukset: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."

Plussat: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Miinukset: "See above"

Plussat: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"

Plussat: "Timely and comfortable flight"

Miinukset: "I was not sent an email 24 hours prior to my flight to check in."

Plussat: "Boarding was fast!"
Miinukset: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."

Miinukset: "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"

Plussat: "Customer service in general"
Miinukset: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."

Plussat: "Actually had leg room on these flights and was pretty comfortable. Excellent crew, food pretty good too on the first leg."

Plussat: "Nice aircraft,"
Miinukset: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"

Plussat: "excellent from ticketing to depaning"

Miinukset: "The worst flight attendant I have ever seen."

Plussat: "I"
Miinukset: "r"

Miinukset: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"

Miinukset: "Cramped on flight after coming 1st class from Seattle."

Plussat: "Very quick connection"

Plussat: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Miinukset: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."

Plussat: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Miinukset: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"

Plussat: "Timeliness of departure and quality customer service"

Miinukset: "Poor customer service"

Miinukset: "The selection of movies and tv shows was very poor. The plane was packed and the seats uncomfortable. The flight was delayed so we missed our connection and none of the staff could tell us where to go for more information.The worst international flight I've ever experienced."

Plussat: "That I arrived safely"
Miinukset: "I did not like the departure delay from 6:05 to about 9:50. Why did have to wait so long for a pilot to come, and then further wait for a flight attendant to arrive"

Miinukset: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."

Plussat: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Miinukset: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"

Plussat: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "General professionalism of crew"
Miinukset: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."

Plussat: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Miinukset: "no complimentary wifi"

Miinukset: "Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew"

Plussat: "The food was good"
Miinukset: "My girlfriend’s Tv stopped to work in the beginning of the flight."

Plussat: "Meal/drink service excellent, friendly crew."
Miinukset: "Boarding process confusing as groups 3-6 all lined up together. No air at seats."

Plussat: "On time, crew was cheery!"

Plussat: "The people at the gate. Excellent the girl from El Salvador"
Miinukset: "The worst, the attitude of a crew member named Andrew."

Miinukset: "The food. Skip the cup of noodles."

Plussat: "Held plane"

Plussat: "Everything was good"
Miinukset: "One Stu artist who was a older women she was very grumpy, there was little to no turbulence the whole flight and if you got up to go to the washroom and we’re waiting and seatbelt light came on she would make u sit down immediately even if it wasn’t that rough, she made a girl wait for the washroom for 45. Minutes was kinda pathetic, when she was on her shift break not one person had a issue with any of the other flight attendants only her"

Plussat: "left on time, arrived on time Good communicatiion from captain"
Miinukset: "Staff in economy not very friendly Very long wait for baggage"

Plussat: "Nothing."
Miinukset: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."

Plussat: "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"

Plussat: "The overall performance and teamwork of Air Canada from check-in to landing was the best experience ever with Air Canada. AC has always been my first carrier choice for travelling, and this was the best service in flying the sky with AC."
Miinukset: "I find that the previous location for Air Canada for checking in at LAX for departure and arrivals was quiker and easier(stop and go)."

Miinukset: "Worst experience !!!!"

Miinukset: "Worst leg room I have ever seen and I fully over 20 + times a year!"

Plussat: "Boarding was a smooth and easy process and crew was pleasant."
Miinukset: "I'm only 5'2" rouge is advertised as comfort and the seats felt slightly cramped. Not sure how someone taller could be comfortable."

Miinukset: "Airlines should inform parents and their kids that it's NOT OKAY to kick and punch the seats in front of them. I would like to see this as a PSA and via any other communications channel. It's becoming too normal and must be prevented. It's not fair to the rest of us."

Miinukset: "flight got cancelled and was put on flight 1 hour later than originally planned."

Plussat: "Price!"
Miinukset: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."

Plussat: "I like the tv screens at the back of the head rests"
Miinukset: "The seating was a little cramped"

Plussat: "The employees were friendly and professional."
Miinukset: "The plane was extremely cold, more so than any other I've been on. It made it hard to get comfortable."

Plussat: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Miinukset: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"

Plussat: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Miinukset: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Miinukset: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Plussat: "The ease and access to a fare quickly makes this app amazing, Air Canada was not the cheapest but was the easiest route, they still need to be better priced"

Plussat: "We landed on time."
Miinukset: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "The flight was not cancelled and we got home"
Miinukset: "Flight was very delayed"

Plussat: "The landing of the aircraft was second to none when we landed in Calgary."
Miinukset: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."

Miinukset: "- No drink service offered on the second flight - Hard seat in coach, very uncomfortable flight, won't fly Air Canada ever again"

Miinukset: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"

Plussat: "Service was good, everything normal"
Miinukset: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"

Plussat: "The flight went well and the crew on the plane were very pleasant."
Miinukset: "The manager named Jennifer at Palm beach airport was extremely rude. When her attitude was pointed out, she threatened to remove us (including a toddler) from the flight. She basically said "I'm the manager I can do what I want". Extremely unprofessional and a very unpleasant situation."

Plussat: "Staff very pleasant."
Miinukset: "Entertainment options very poor considering it is a 5 hr flight. Hadn't realized that they actually made planes without a seat back screen these days! Too many people allowed to bring too much hand luggage on board. Significantly delayed the process of getting people seated. Also, anxiety levels of passengers increases when they start to realize they will have nowhere to put their luggage. Not the perfect start to any flight."

Plussat: "Smooth boarding and direct flight"
Miinukset: "Problem with heating and no blankets"

Plussat: "Friendly and helpful flight attendants"

Miinukset: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."

Miinukset: "There was a yappy dog on the flight which the owner kept outside of the kennel for much of the flight. This is a serious security and health safety breach. One of the flight attendants said "I have a dog so I understand" and let he continue to kee the dog outside the kennel. Flight from hell."

Plussat: "On time flight best customer service"

Plussat: "Flight crew was friendly. They were dealing with a lot of crabby people due to a 4 hour weather delay. They handled it, some better than others."
Miinukset: "I checked my bag. It got soaked. I am talking drenched like dumped in a lake and left there for the 4 hours we were delayed in Toronto. When we contacted air canada the luggage complaint rep told us to complete an online claim. We haven't heard a peep out of Air Canada in a week. Unacceptable Air Canada. You must would at least acknowledge that something was done wrong by a baggage crew even if they aren't on your payroll and on an airports."

Plussat: "Once I actually got on the rebooked flight, everything went great."
Miinukset: "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."

Plussat: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Miinukset: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."

Plussat: "Friendly staff and crew."
Miinukset: "Although entertainment choices were very good but there was only one hindi movie. I was expecting better bollywood choices for a flight starting in Delhi."

Miinukset: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."

Miinukset: "Long time to get service."

Plussat: "boarding"
Miinukset: "seats to close together very uncomfortable"

Plussat: "Courteous flight attendants."
Miinukset: "Not enough leg room in Coach"

Miinukset: "The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv."

Plussat: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Miinukset: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"