Renaissance Brussels Hotel

The location is very good.

It is not the first time that we booked this hotel and we were satisfied in the past. This time, We stayed for two nights and they didn’t come to clean the room.When we asked them,they couldn’t give a good explanation. We kindly asked for slippers and we had to call them three times in order to receive them 1h30 minutes later. The day of the check out, the cleaning lady came early in the morning twice in order to ask to clean the room while the check-out time was at 12:00. One employee at the reception, while we clearly asked him if we can go out to the parking at -1, instead of telling us that it is not possible, he sent us there and we were blocked for some time since the -1 only leads to a private gym. The customer service was a great disappointment. We wouldn’t recommend especially for families.