Bucaramanga hotellia

Plussat: Very clean and lush rooms. Bed was enormous and super comfortable! Rooftop pool is fantastic with an incredible view.

Miinukset: Location is pretty far away from town and very expensive. We stayed here because our friends were there, but it’s pretty far from town and very expensive.

Plussat: very good

Plussat: Service, location,

Miinukset: Room to small for an executive suite

Plussat: very good service

Miinukset: nothing everything was perfect

Plussat: Very good

Miinukset: Price

Plussat: Mr. Jose is an excellent Chef! All the dishes we ate at the hotel during our 3-night stay were delicious, and we could tell that Jose and his kitchen staff had prepared them with absolute care and love for what they do.

Plussat: the place was good. the food was very good.

Miinukset: the sauna an jacuzzi was awful. no people taking care of guests

Plussat: Dinner was very good.

Miinukset: They gym needs an upgrade

Plussat: Breakfast and staff were excellent.

Miinukset: Location is a bit edgy. Downtown is improving but at slow pace. Businesses need to put more pressure to city managers to accelerate its recovery.

Plussat: Excellent fruits and breakfast included. Staff are Excellent

Miinukset: Horible extremely loud bar playing ear shattering music at least 1-2AM EVERY NIGHT! The beds "WORST in the Entire World" 2" pad on foundation like sleeping on CONCRETE! The staff are Excellent especially Junior who speaks English. An excellent clothes tailor shop around the corner if you buy clothes at the Mega Mall or other malls. Bugs too see photo. Slept on 8 pillows as mattress was garbage

Plussat: Location.

Miinukset: No window or balcony.

Plussat: Was a comfortable place and workers were really nice

Plussat: Very clean. Nice staff.

Miinukset: Malfunctioning A/C

Plussat: Good and comfortable hotel. The staff were lovely and super helpful!

Miinukset: The internet was really bad in our room.

Plussat: The staff is very friendly

Miinukset: Nothing at all

Plussat: The neighborhood is pleasant and has a good number of dining options. The hotel itself is attractive.

Miinukset: The room safe did not work. Having a working safe in the room is one of my main criteria for choosing one hotel over another. The staff made an arrangement where i would lock the safe manually and when I wanted to open it, one of the staff would come to my room and unlock it with a key. This worked, but was not very convenient. When I arrived I found a used towel on the floor beside a chair by the entrance to my room.

Miinukset: Low water shower pressure.

Plussat: There’s a mall right next to it. It’s located in the commercial area where there are many dinning options and bars

Miinukset: The quilt is too thick as I don’t like turning on AC during sleep

Plussat: The room is confortable.

Miinukset: The site is too noisy. Service at the restaurant can definitely improve

Plussat: Excellent location, quiet hotel but 5 mn walk from bars and restaurants; beautiful modern rooms; really nice stay!!

Plussat: Room very spacious. Great bathroom.

Miinukset: Breakfast very average. Street noise.

Plussat: The breakfast

Miinukset: The staff at the front desk

Plussat: Excellent Hotel. Keeping up great service and food after so many years!

Plussat: Its an excelent value for money.Its locate it close to parks and shopping malls in a good area of the city

Miinukset: They do not have parking(it was damage during our stay),I have to park in a close parking next to the hotel and the staff was not very friendly with that issue.

Plussat: The place is very clean and comfortable, and people on the front desk are so amiable, polite, and willing to help you with a smile upon their faces!..

Miinukset: No parking, it should have any kind of deal with any parking place around

Plussat: Breakfast was good. The location was great. Nice view. It was easy to get to the phone store and to a mall where they had a money exchange. We were on the 12th floor so there was little street noise. There are also restaurants and other facilities near by. There was a cab right out front to take us where we needed to go. The location is also close to San Pio Park which is a nice place to relax if you want to stretch your legs. The morning manager also let us check out at 1 pm rather than noon as we arrived at 1 am. We were grateful for this.

Miinukset: There was a little confusion when we first checked in. We were told we had not paid when we had to pay to keep the reservation. We had to put an additional credit card on file on the spot so it felt like we were double paying. This was a little unnerving at 1 am in the morning after nine hours of travel. In the end, the morning manager took care of the problem. In the US, one would just ask for the card that was used to make the reservation. We were told to prove that you paid which was insulting. A little difficult to do when you are half asleep and don't have a device to look up payment information. Likely just a difference in culture which is not a big deal.

Plussat: Sandra the maid was so awesome. She helped me with so many things. The la carte breakfast was good, but the same stuff every day.

Miinukset: The AC was hard to figure out. This is not a great place for English speaking people, even with a translator. The Hallway carpets are old, musty, and filthy.

Plussat: Excellent location

Miinukset: Very much

Miinukset: No help at all with bags upon arrival

Plussat: Location, Comfortable Beds, Helpful Receptionists and love the fact that is next to the main park of the city.

Plussat: Great overall, very clean and well maintained. Short stay for us but Would definitely come back

Plussat: Very clean and staff superb. I would recommend their Spa.

Plussat: Excellent! the staff was very kind

Plussat: We only stayed for the night but they gave us an upgrade to a suite free of charge and were very cordial from beginning to end.

Miinukset: A little store to sell water and necessities within the hotel.

Plussat: Location

Miinukset: The person cooking eggs were so rude, and breakfast is poor

Plussat: Staff, room, pool, restaurant, spa, fitness area.

Plussat: I love this hotel. I stay here every time I come to Bucaramanga. The staff is amazing and are always willing to accommodate any requests. The breakfast is great and so are the prices for room service and things like that. I highly recommend this hotel to anyone staying in Bucaramanga.

Miinukset: The weight room needs some additional free weights.

Plussat: Great location, close to malls and restaurants

Plussat: Staff, Location and Breakfast

Miinukset: In the room, the doors doesn´t close easily, still have a key for the room, and the bathroom looks old. Not minibar,

Plussat: Good staff

Miinukset: The noisy at night on weekends

Plussat: everything was fine

Miinukset: n/a

Plussat: Bed is king-sized! Hot shower, and even with hair dryer! Very friendly and helpful staffs!

Miinukset: However there is no window in the room. And also some furnitures are a bit dusty..

Plussat: The breakfast was good. The hotel staff was very accommodating, polite and attentive to the guest needs. The hotel is conveniently located near restaurants, malls and transportation. The room and bedding were clean and new. It was a very pleasant stay. In summary, a very good value property for the cost. I recommend this hotel.

Miinukset: There was night on Friday (around 12.oo pm) when there was loud music being played in a bar nearby and work with heavy machinery on the hotel property was being done. My family and I were unable to sleep. I complained to the reception desk but they were unable to fix the problem. Still, this incident does not prevent me from given a good recommendation to this hotel.

Miinukset: The Breakfast. This area clerk was no so nice. But her teammates from reception were so nice

Plussat: The staff and the restaurant.

Miinukset: The location was so so.

Plussat: The room was big enough, comfortable bed, good shower. Very attending staff, good breakfast.

Miinukset: The location is not very convenient, far from the main restaurants. Very noisy, if staff screams and talk loud at 5 a.m. in the lobby.

Plussat: Friendly staff, comfortable room with AC, clean, good wi-fi, business centre with use of computers, gym, good breakfast. Probably the best mid-range hotel I've stayed in during two months in Colombia and good value for price.

Miinukset: Only minor complaint is no bedside lamp and only switch for light was by the entrance. Location is next to shopping centre, but a bit of a walk to the centre.