Ensana Thermal Margaret Island

aamupala ja päivällinen buffetpöydästä hyvä. allasalueet sisällä ja ulkona hyvät. sänky hyvä ja sijainti

ilmastointi ei toiminut . tarjoilu allasbaarissa ja aulabaarissa ala arvoista vähän asiakkaita ja odotusaika pitkä jos edes sai mitään palvelua

I booked the room with executive lounge service, however, after I check in, they tell me that executive lounge have been closed for several days. After contact the booking.com, the hotel offer me three dinner buffet, which I'm sincerely want to say thank you to booking.com.

For hotel, I want to say, terrible employee, almost all the officer work in information desk is terrible, they never listen to what you talking, for example, after I told them the air conditioner/ heater in my room doesn't work for 5~6times, the only thing they did is keeping tell me they will fix it. but the truth is, they did nothing. And even when I ask the information desk, what is the number I should call to connect to the front desk, they tell me 4. 4 is not even an option listed on the hote phone call menu! This hotel is almost worst experience I ever had when I booked the room with such price level, I don't recommend this hotel to any person！