Arc de Triomphe by Residence Hotels

Clean, comfortable, quaiet. Helpful staff, Andrea is extraordinary. We enjoyed it very much.

Everything was OK.

From the moment I checked in until I checked out I had to deal with only nice and professional people. Congratulations to these young and wonderful people working at the reception desk.

This was my 'luck' (again) of booking a hotel with no elevator. This hotel was built in the early 2000s and, curious enough, they did not plan for elevators (????). When you book with them, please ask for a room on the ground floor or, at the most, on the 1st floor. I had one on the second floor and I had quite a good cardio until I reached my room. The TV was not working well and because it was the beginning of the week-end there was nobody that the reception could ask for service. Anyway, the next day it was much better, but not perfect. Also one would expect from such a hotel a lot more foreign channels than what they have. Except for TV5 (French channel) there is no other English news channel, like BBC or NBC. It is important for people traveling from abroad to have access to some news in English, too.

Pros - Location, Location, Location - Architecture

Cons - Even though we discussed to receive a specific room and we received the confirmation that the room is booked for us, we had the unpleasant surprise to receive a different one than the one we discussed and agreed on. From reception they told us that "it's her colleague fault and she can't do anything" an answer which didn't help much. - Early in the morning - no hot water - Balcony - not cleaned - No safe available - No water heater for tea available - not even to borrow