|Burbank Bob Hope|
I very disappointed with the customer service leading up to my stay.
I was told to cancel my reservation through hotels.com and make a reservation with the Portofino Inn directly, because I accidentally booked the wrong room, and was told I would receive a refund on the previously cancelled room. That did not happen and nothing was resolved!
Free juice/coffee and generic continental breakfast
the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport.
It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!"
Nothing, everything about it was more than I expected for the money I paid.
Quiet, private room, great new interior. Big comfy bed.
Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
It was quiet and I felt I could just be myself and not feel hassled in nay way
Parking was a little tight
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great.
The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great.
Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
Portofino Inn Burbank sijaitsee huvielämän keskuksessa, ja Los Angeles Equestrian Center ja Walt Disneyn studiot sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on kielitaitoinen henkilökunta, matkatavarasäilytys ja kahvi-/teetarjoilu yleisissä tiloissa. Palveluihin kuuluu ilmainen pysäköinti.
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