Burbank hotellia

Miinukset: Small bathroom!

Plussat: Bed was super comfortable! I stay in hotels a lot, and truly comfortable beds are not that easy to come by. Also, the location is crazy fantastic. And the am pastries are yummy.

Miinukset: I wish it had a gym.

Plussat: The location was great! It was easy to find and a quick trip from Universal Studios. A lot of restaurants near by for a late night snack. Parking is limited when checking in, but you do get a free parking pass to park behind the building. Overall, it was clean, the staff was friendly, and it was a great overnight stay. I would definitely book again.

Miinukset: The breakfast wasn't the best, but for being included in the booking, I can't really complain. It was just a to-go container of assorted pastries from Portos and free vending machine coffee. It was enough to get by until you find an actual breakfast restaurant.

Plussat: Great staff that were very helpful and the place was clean and decorated in a modern way. The location was great. We took a lyft to universal which was about 7 bucks. Good places to eat within walking distance. And warner brothers studios is a few minutes away. The price was reasonable for the area. We would definitely stay here again.

Miinukset: Not really an issue, but It says it comes with breakfast but really it is really yummy pastries. We did not mind this but if you were looking for an actual breakfast you may want to plan for that.

Plussat: Location is our main reason for choosing hotel. Has the best little restaurants in the area.

Miinukset: Rooms are small, The extra decor of a statue is not needed and take up space.

Plussat: The lady who checked us in was very friendly and accommodating.

Miinukset: The man who checked us out took forever! First, he said he had to check the room out before I left and he could check us out. He went to the wrong room. Then he had to go all the way back to check the correct room before he could check us out. I’ve never had any other hotel check out my room before they checked me out.

Plussat: Location Staff Overall maintenance

Miinukset: There is no Breakfast as such..just the pancake and croissant..When you mention breakfast included, expectations are different. Price can be little less..

Plussat: Loved the decor and the location. Right next door to a Mexican restaurant. You can't get better than that.

Miinukset: The only thing I have that I didn't like was the table right in front of the A/C. The table directed the air straight onto the bed.

Plussat: The location. The room. The bed.

Miinukset: The $250 deposit for paying with a debit card. I really didn't appreciate that. The key card wasn't working properly.

Plussat: Vanha, mutta hyvin hoidettu ja vanhaa kunnioittaen remontoitu hotelli. Huone oli siisti. Sijainti oli erinomainen Universal Studioilla vierailua ajatellen. Uima-allas ja allasalue olivat siistejä. Uima-allas oli lämmitetty ja todella syvä. Allasalue oli viihtyisä, vaikka autotie kulkee aidan takana. Pihassa on vain muutama autopaikka, mutta talon takaa löytyy lisää paikkoja (kulku kävelle helposti talon läpi). Henkilökunta oli erittäin ystävällistä. Lähistöllä runsaasti ravintoloita.

Miinukset: Jos liikkuminen on hankalaa, kannattaa toivoa huonetta alakerrasta, hotellissa ei ole hissiä. Aamupala tarkoittaa lautasellista pullia/viinereitä/munkkeja. Lähistöllä on kuitenkin useita hyviä aamiaispaikkoja,

Plussat: Huone oli tilava ja rauhallinen. Uima-allas oli mukava. Autolle oli ilmainen pysäköinti, jota sai kauttaaltaan vielä huoneen luovutuksen jälkeen.

Miinukset: Aamiaiseksi oli vain leivoksia ja kuumia juomia. Onneksi hotellin vierestä löytyi aamiaispaikka.

Plussat: Perfect location for universal studios

Plussat: Great location and nice, large room.

Miinukset: Housekeeping was a little bit inconsistent. Noise from "The STAGE" across the street was a little annoying. Breakfast line was organized strangely -- there was an entrance/exit dictated but the two lines within the buffet area were chaos.

Plussat: It was great to have breakfast included, although disappointed we missed out on waffles (only served on weekends). Location is super convenient, and staff were always friendly. Great to have onsite laundry to catchup washing too.

Miinukset: We had a room for 4 people, and we were only supplied 3 bath towels. We were provided additional towels on request, and next housekeeping, we were only supplied 3 again. Only a minor annoyance - overall a great place to stay and staff were helpful.

Plussat: Location and how clean it was, staff was friendly and helpful

Miinukset: 16.00 per night fee to park my car in their lot.

Plussat: Location was great. Rooms very clean and lots of space. Beds were super comfortable. The staff was very nice and helpful. We would definitely stay here again!

Miinukset: The only thing I can say I didn’t like was the noise the AC unit makes.

Plussat: Everything was good except the hot tub which did not have working jets. Very disappointed because of needing it for medical reasons.

Miinukset: Problems with hot tub jets for massage

Plussat: Location, breakfast and cleanliness.

Miinukset: One elevator broken all week. Sort of inconvenient.

Plussat: Pool

Miinukset: I wanted to check in early..the staff member said she couldn't check me in because they were Brookes thr day before. It didn't make sense. The word gas checking out I didn't want my room at that moment I just wanted to check in because I had a couple errands to run I wanted the hotel guests to call me when my room was available but the sky from the friend death was a very unprofessional and rude at that point I wanted to walk away and go to another hotel. Other than that I really like the activities you have at your hotel but tonight I think I will return back because of the rude staff member.

Plussat: The room was spacious and clean and so was the bathroom. Breakfast was very good. The hotel was close to restaurants

Plussat: Clean and comfortable and good location.

Miinukset: Breakfast was very early and parking was expensive.

Plussat: Didn't eat breakfast

Plussat: The room was huge, clean, modern, and comfortable. The breakfast was delicious with a great variety.

Miinukset: The pool area was dated and the pool dirty.

Plussat: The location was great. The breakfast was more than I expected.

Miinukset: I was in a room on the 2nd floor above a lounge. The music could be heard until 11pm which in most cases would not be a concern. However, I was trying to sleep early as I had a very early start.

Plussat: N/A

Miinukset: I reserved a room with 2 queen beds and they did not provide me what I paid for. They did not notify me of any change and did not have courtesy of telling any change occurred - I simply checked in, was assigned a room, walked in and saw only one bed and a sofa. It’s not acceptable to pay for two beds and be given only 1 bed and a pull out sofa without being notificed and being asked if that’s ok. Since I arrived later at night, and am pregnant, changing hotels at that point was not an option. I’m dissipointed that I paid for something I didn’t not receive and was not told of any change at all

Plussat: The employees were exceedingly helpful and polite and the room was perfect! It even had a small refrigerator, which was very useful.

Miinukset: Your website could be clearer about your shuttle service. In one place it said that you provided shuttle service to a few different local areas and attractions. But in another spot it said that you only provide shuttle service to the Bob Hope airport. Consequently, I was too late to get reservations at convenient times for my family when I found out that you do, in fact, have shuttle service to different attractions around town.

Plussat: The hotel location was good in distance from our destination to Universal Studios. The y provided a shuttle ride to the park.

Plussat: Spacious room and beautiful shower. Overhead lights for the bed. Great staff, particularly Luis and Angel.

Plussat: Clean, beds were nice, shower was awesome

Miinukset: No breakfast and the bathroom should have a getting ready area outside so one guest can shower while another is getting ready

Plussat: The showers were absolutely amazing! They had a waterfall faucet shower head and then a regular shower head. The building was really clean.

Plussat: The proximity to Universal studios was nice, coupled with the complimentary shuttle. For the price, a continental breakfast would have been nice, but they had a restaurant attached. Staff was friendly and accommodating.

Miinukset: The very first thing I did was pull the bed covers back and check the sheets. One of them had dirty sheets. I was also almost charged $75 for a bathrobe that was never restocked in my room's closet. I caught this on the way out and had to talk with staff.

Plussat: The shower! Loved the double shouwer heads

Miinukset: Noise coming from olive Street- very loud with cars passing. Also wished staff would have told us we cannot change our pick up time with the shuttle as our WB tour ended earlier than expected and I had to pay for an uber versus waiting 1 1/2 hours for our scheduked pick up time

Plussat: Steve the shuttle driver was amazing. He was prompt, engaging, helpful and so nice. It was like we made a new friend. Beds were very comfy and shower was amazing. Property was very clean. There should be an outlet (or extension cord) by large mirror. Hard for 2 to get ready at the same time. I loved the fruity ice water by the front desk. Great touch. Staff was nice.

Miinukset: I didn’t like when we got in there were water bottles in our room for “sale”. I think for the price of the room you guys can throw in a water bottle per guest. It was a nice touch to have in the room after flying in but disappointing that they were $5 each. By the large mirror in the room there is no outlet. Hard for 2 to get ready at the same time. Just a thought to maybe offer extension cords?

Plussat: This hotel was one of the very best we have stayed during our many trips across the USA. It is very usefully close to all the movie studio areas. The rooms were very comfortable and much larger than could be expected in this area. The staff were excellent, especially Dennis in the bar and Luke and Paul in the restuarant. I cannot commend this hotel highly enough.

Miinukset: There is nothing that we did not like.

Plussat: Baarimukosta, joka ylläpito tunnelmaa vastaanotossa

Plussat: Great staff went above and betond

Plussat: The exercise room was nice. The breakfast was good.

Miinukset: Toilet paper should be2-ply for the price of the room. Would have been nice to have some gluten free cereal, like corn Chex or gluten free pancake batter available on request for the waffle machine, as eggs and yogurt with fruit gets boring for a whole week.

Plussat: Location

Miinukset: The staff was incredibly rude, unhelpful, parking was expensive per night and not notated before our arrival, room was not properly restocked before arrival, doors were broken even.

Plussat: We enjoyed the breakfast. It was one of the best we have ever had.

Plussat: The room size was great as well as location. Loved the free parking and bbqs. The room was very clean with a fully functioning kitchen, too

Miinukset: The need a bigger pool for the size of the property

Plussat: The rooms are spacious and the bed is very comfortable. Great spacious closets. It was very nice having an in room kitchenette and separate tables for dining and working. Plenty of space to sit on the couch and not always be on the bed. Super convenient to all kinds of shopping, grocery, dining and entertainment. They also post a “quiet time” sign in the elevator asking to keep any noise down between 10p and 8a which is very considerate. Monday and Tuesday and alternate Wednesdays have snacks/beer/wine offered in the evening.

Miinukset: The things they don’t tell you... 1) there is a train somewhere close by that sounds it’s horn at sometime between 3-4am that is extremely disturbing but not something I knew about. 2) the water pressure in my room was pretty bad and they must have bad hard water because the soap didn’t lather and my hair was horrible after each washing. 3) the lowest the a/c could go in the room was 68, which is good in the summer but during my stay the heat was on in the hotel and 68 is way too warm for sleeping. They did bring a fan after I asked about the cooling situation. 4) the second floor even numbered ”interior” rooms are at pool level, not a issue in the winter but during the summer that could be noisy. 5) not the best tv line up but you can log into Netflix or HBO if you have those accounts

Plussat: Very clean. Walking distance to downtown. Friendly staff!!

Miinukset: I did not like that they did not have a Jacuzzi.

Plussat: Free breakfast, excellent location, cleanliness and comfort for the whole family. P.S. We stayed in Room 347, please check door knob in one of the bathrooms. It was loose.

Plussat: Great location.

Miinukset: Nothing

Plussat: Breakfast was great, lots of options.

Plussat: Close proximity to our daughter

Miinukset: No hot tub.

Plussat: The Staff is friendly and hardworking.

Miinukset: The rooms’ windows probably haven’t been cleaned in 5 years and are like an opaque shower door. The morning buffet based in a cramped back room is the most uncivilized experience with typically five or more outstretched arms at each station trying to grab and outmaneuver the nearby dining competition.

Plussat: Great location! Super close to highway I-5 and downtown Burbank. We stayed there to visit Universal Studios only about 20 minutes drive.

Miinukset: We heard people walking on the upstairs floor. Also, be aware of the room for three adults might be a couch, and only one bed.

Plussat: I liked how accommodating Hilton was with me during my visit. There were many complications that had occurred, but all staff that I had approached/talk to gave 100% of their attention and effort to help me. And all the staff seemed kind.

Plussat: Everything

Miinukset: Nothing

Plussat: Great location, very clean room, electric car chargers in parking garage

Plussat: Location... close to lots of restaurants and shops.

Plussat: Location

Miinukset: No sitting area in the rooms

Plussat: great

Miinukset: nothing

Plussat: Amazing staff and you'll love the breakfast. Skaters will like this location. Awesome skate shop on San Fernando. Burbank Bakery is a good stop.

Miinukset: Not much to dislike about this place...

Plussat: The guy manager at the front desk Sunday morning was super nice and helpful. He made my day.

Plussat: Close by the airport. The access to the room with the key was great. Staff was great.

Miinukset: I accidentally left my wedding ring. My ring was on the ledge where the towels were. I know I left it there because I didn't want to shower with it on.

Plussat: Parking was easy

Miinukset: Thin floors, heard everything in the room above us.

Plussat: The hotel is spotless The staff was very nice

Miinukset: Most hotels give you a free breakfast they did not they charged $15 per person .Also they charge you $16 a day for parking. Also they charged you $16 a day for parking. Other family members Went to best western parking was free and so is breakfast

Plussat: The location, staff, facilities, pool, proximity to shops.

Miinukset: No complaints whatsoever.

Plussat: Clean and well maintained facility. Staff was friendly on check in.

Miinukset: We were in the first floor and there was a child running upstairs and playing water balloon from the second floor to the first floor with his father.

Plussat: The room service and food was really good.

Miinukset: The TV's were really lagging and would cut in and out.

Plussat: This is a great place to stay away from the traffic and crowds of central LA. It’s really handy for Disney and Universal (and they have a shuttle!) and is not far from the Hollywood sign.

Miinukset: The rooms aren’t huge but are ok for a short stay.

Plussat: The location was as expected.

Miinukset: Earlier check-in.

Plussat: It’s location

Miinukset: The heater smells burnt. Beds are very uncomfortable

Plussat: Room's are clean and the neighborhood looks quiet

Miinukset: The parking lot spots

Plussat: IT was all good

Plussat: Staff location shuttle ser6.

Miinukset: Stairs

Plussat: Easy check in. Free parking

Miinukset: The beds are very hard

Plussat: Property was great!

Plussat: We stayed for 3 days and like the fact we had a home base. We had a small kitchenette that had a few basics in the cupboards that I appreciated. I loved the pictures outside the office showing what movies had some scenes in from their movies.

Miinukset: For the price of the room I expected a continental breakfast.

Plussat: Amenities, location near airport, parking availability, excellent staff

Miinukset: The hotel needs renovating. Rooms are old, rugs are stained, needs a facelift badly. That was my only complaint when comparing to other hotels with same star rating.

Plussat: Cleanliness, being next to the airport, the room was surprisingly quiet. The check in/out process was very easy. Thank you for your hospitality.

Miinukset: the outdoor dining area was too dark. Maybe put some soft lighting on the tables. We couldn't read the menu or see our food. Also, maybe increase the variety a bit and offer non spicy items. I don't eat spicy and ordered Guacamole and it was spicy. Ordered street tacos, they were spicy...

Plussat: The jacuzzi and pool were open u til 11pm

Miinukset: no one was able to tell me about free breakfast. Also didn't like the location to much, it was difficult to get to any stores because the main light exited from the hotel didn't allow u-turns meaning you would have to drive into the airport and exit t

Plussat: Location.

Miinukset: The staff was rude, no greetings.

Plussat: Very convenient to the airport, clean and friendly staff.

Plussat: Clean nice hotel , lovely bar out side and near universal studios

Plussat: Customer service, the Top front desk assistant. I appreciate her valuable and professional assistance.

Plussat: Location

Miinukset: no

Plussat: Decent hotel. The rooms are very basic for a 4 star - sheets are basic, bed is not as comfortable as other 4 star hotels. The amenities at the hotel are very good. Outdoor bar is amazing with heaters all over the place.

Miinukset: Security was an issue for us here. At 2:20am someone opened our door and scared the heck out of us. Of course, we weren't able to get back to sleep for hours! Also, breakfast was very expensive.

Plussat: Great hotel! Great location!

Miinukset: Vent or heating light in bathroom did not work.

Plussat: The hotel employee went above and beyond to make our stay amazing! Thanks for the wonderful customer service!!!

Miinukset: No

Plussat: Proximity to Universal Studios & Porto's Cuban Bakery (tho lines there both times we went by were too long to wait). The front desk associate was BEYOND pleasant & helpful, the hotel is BEAUTIFUL & clean. Wish we had more time to enjoy amenities!

Miinukset: Nothing!

Plussat: Not applicable

Plussat: Very clean and In a good location

Plussat: I like that is located where all the shopping is, makes it convenient. Room was very comfortable & the staff was very nice. Also close to the airport so I won’t be late for my flight back home.

Miinukset: There were gnats in the bathroom sink all the time. I kept washing them down and they kept coming back.

Plussat: I was with pleased with the staff.

Miinukset: Just surprised that we have to pay for parking. That iwsd the only turn off.

Miinukset: The bed was too soft for my back but that’s really my problem. It’s not a problem with the hotel.

Plussat: The hotel is conveniently located near shopping and restaurants.

Plussat: Convenient/quiet location and very pleasant staff.

Miinukset: Somewhat dated room with old carpet which gave the room an unpleasant odor.

Plussat: There was a computer and printer available near the lobby to print of our tickets to Universal Studios and Seaworld

Miinukset: Bath towels were not soft

Plussat: Our bed was very comfortable and the room was clean. Staff was always smiling and greeting us. Enjoyed the location, plenty of food options and stores!

Plussat: Great staff, very helpful Great Location

Miinukset: Bad Cleanliness, provided amenities very old, Dirty pool

Plussat: It was near a shopping mall.

Miinukset: No microwave

Plussat: Very clean. AC worked well. Quiet. Close to food and shopping. Close to activities. Plenty of parking.

Miinukset: Mattress not as comfortable as hoped. On site food a bit over priced. Room water over priced.

Plussat: Rooms

Miinukset: The staff

Plussat: The gentleman at the front desk made a huge impact on our stay. He was professional, friendly, and efficient. We were exhausted upon check-in and he made the process painless. As we neared our room, we walked by a group of people making their way to their room. Unfortunately, the group was loud, had a few six packs and went into a room that had an adjoining room with ours. It was late when we stepped into our room, sat our bags down and started to take our shoes off after a long day. Within a minute, we knew we wouldn't get much rest with the rowdy crowd next door. So, we lugged everything back downstairs and went to talk to the front desk. The gentleman was understanding, apologetic and quickly put us in a different room. During our stay he acknowleged us every time we passed by the front desk. His excellent customer service completely outweighed the inconvenience we experienced.

Miinukset: Having to pay extra for breakfast and having to pay for parking

Plussat: This hotel is very nice! It is elegant and very clean! We liked that we were able to spot the hotel from the freeway! This will definitely become our go-to hotel!

Plussat: It was a great experience coming hee.

Miinukset: I didn't like the charge for parking, but I guess every hotel is starting to charge the parking. It shud be a given for people coming out of town to visit or work.

Miinukset: Shower poor water

Plussat: The location was great!

Miinukset: From the moment I walked in, even AS I was approaching the front desk (before I even got there) the woman I was about to be checked in by (her name tag said Lala) had a sour look on her face. As she was checking me in, the flat attitude continued. I asked if I could pay in cash as my CC has been stolen several times. Just no friendly personality whatsoever ever. When someone doesn’t like their job or they’re having a bad day, passing the attitude along helps no one. He HAPPY, you might make someone else happy too. Also - the room was so basic, no robe, no cups in the bathroom, you need to stop with the mini toiletries as they are awful for the planet! And the mouthwash wasn’t sealed... not good.

Plussat: Bed was very comfortable. Great location!!! Lots of cool places within walking distance & conveniently located to everything.

Miinukset: For the price that you pay to stay there I was expecting a little more, very generic room. Could of paid way less & had the same accommodations staying like at Motel 6 & stayed longer. Not all elevators worked. Microwave in room didn't work correctly. Air conditioning kept turning off even tho we had it set. They also charge $19 to park every 24 hours EVEN THO THERE IS A SIGN SAYING THAT THEY VALIDATE PARKING FOR HOTEL GUESTS!!!!

Miinukset: The freeway noise

Plussat: Location , bar , restaurant, staff , all excellent

Miinukset: Nothing

Plussat: Went t both bars. Good drinks and appeteizers

Plussat: The hotel was very beautiful. The staff was amazing. The room was immaculate. It's location was superb, so many wonderful shops in walking distance!

Miinukset: I loved my visit.

Miinukset: We were not told the hotel pool or spa were not available even when checking in. We found out after changing into our swim suits and walking to a locked door.

Plussat: The bed was very comfortable

Plussat: The breakfast was really good !! My favorite was the fresh pressed juices they had to offer and the variety of waffles. Overall the breakfast line was super yummy and healthy at the same time. Really good breakfast.

Miinukset: Absolutely nothing. Best stay for affordable price.

Plussat: Shuttle service

Miinukset: The room was warm, AC ? Hot water was weak.

Plussat: Room was great and clean! Food was also great and the staff was friendly.

Miinukset: I wish we would’ve got a heads up on the pool being under construction. I don’t think the price was fair considering that we were there for 5 nights and were excited about the pool but there was no pool. A discount would have been fair or a voucher so that we can come back. Also, the website should have said that the pool was under construction.

Plussat: Everything was perfect,the food was fresh,drinks awesome,I'll be back soon

Plussat: Very Clean, the free breakfast and coffee.

Miinukset: Parking was terrible. Almost no parking unless you wanted to pay $18.00 a day

Plussat: Excellent service. Very friendly staff and always prepared to help. Breakfast has very good options every day.

Miinukset: Very little parking space, but they make it up offering a very good valet service with kind and careful drivers.

Plussat: Friendly staff and breakfast

Miinukset: No

Plussat: They let me check in early and gave me a free upgraded room to do so! Excellent service.

Miinukset: No Parking, Vallet 18.00 per day.

Plussat: Comfortable beds Great breakfast

Plussat: Staff friendly, breakfast was excellent

Miinukset: You need more parking I did not like the $18 a day parking to expensive

Plussat: Nice boutique property. A little worn but welcoming

Miinukset: Extra fees not stated in price

Plussat: Like the pool

Miinukset: The stuff will never change the bed sheets except if I leave the tips on the table but the service fee already included in the hotel fee, really disappointed.

Plussat: Good looking hotel with modern styling, in good condition.

Miinukset: They nickle and dime their customers, charging obscene amounts for Wifi, laundry services, bar ($8 bottle of Corona), meals, basically if they could charge you for breathing extra air they would. Also, we asked for non-slip mats for the bathroom cause the floor was insanely slippery when wet and they said they would come by with them but never turned up. Also, supposedly they are supposed to knock $5 off the room cost per night if you reject housekeeping cleaning your room, but didn't.

Plussat: This was a one night stay. First time here & would definitely stay again! Friendly staff, great location, nice pool.

Miinukset: Parking was a bit pricey & the wait time to get your car back will take awhile...

Plussat: Great Stay! Clean Rooms

Miinukset: Valet is a high priced

Plussat: Nicer than a Hampton Inn

Miinukset: The bathroom - shampoo dispenser was broken and never fixed after I told Front Desk. The same with the lever for the shower - never fixed!

Plussat: nice, smallish pool and helpful staff

Miinukset: no free parking, it is in a residential neighborhood so not very lively

Plussat: The staff was super nice and very accommodating!

Plussat: The room is clean and beautiful. They provide free shuttle for drop off and pickup at Universal Studio.

Miinukset: Wifi is not good. Parking is 45$ due to the convenience to Universal studio.

Plussat: Friendly staff at front desk, bell and bar area

Miinukset: Shower Tub nozzle very difficult to pull up to get shower working. Shower shampoo pump not functional

Plussat: Good location to Universal Studios. Very nice room and hotel. Staff was great! My second time there and would choose again. Enjoyed a drink by the pool in the warm evening air while the kids swam.

Miinukset: Nothing

Plussat: Nice

Miinukset: Walls are thin heard everything

Plussat: location

Miinukset: lobby was under construction. pool was not heated

Plussat: Modern decor,underground car parking, 10 minute walk to Warner Bros Studio

Plussat: Rooms is a little bit pricey. Hope they will Reduce a little bit

Miinukset: Breakfast no reallygood

Miinukset: Nothing

Plussat: Great location and good breakfast!

Plussat: Friendly staff

Miinukset: Nothing All good

Plussat: The breakfast was good. It had choices for everyone in the family. I was pleasantly surprised.

Miinukset: The only thing that i did not like was the pillows. they were not supportive enough.

Plussat: The restaurant across the street

Miinukset: The bathroom shower was poor. The bed was comfortable

Plussat: Location near universal studio

Miinukset: Bad breakfast ,no body to serve or help paper cups and plates are a disaster Bad welcoming you don't feel you are in a hotel The man at night is unprofessional must not be at the reception

Plussat: Location. The manager Andrew and the other staff in the morning were both very nice and helpful. Free indoor parking garage.

Miinukset: The front desk staff who served me in the evening definitely needs more training on customer services. I booked this hotel using my mobile phone and I made a mistake on selecting 2 rooms with just one King bed each. My group of 4 needed 2 rooms with two beds. When I got there, I asked for an upgrade and we're willing to pay the difference. There were several things that I want o bring up: 1. His comments on the my booking of two rooms for four people was unnecessary. 2) His attitude and statement of "we are monitoring and not sneaking in…" was terribly offensive and inappropriate. 3) The second night when I came back to the hotel to get the card keys for the new room (as the manager had already upgraded me to a room with 2 beds in the morning), as I approached the front desk and asked for the card keys, the same staff simply said "we don't remember your room number?"

Plussat: The check in staff memeber working at the from office that night we checked in was really Friendly U can tell he really likes his job

Miinukset: The guy working when we checked out was really rude. He has no people skills at all. No customer service at all. He was an Indian guy and it didn’t seem like he liked his job much. He would argue with us as the customer because we were charge twice for the stay. After argue I’m with him witch he shouldn’t be arguing with us as the customer we finally had to go above him to help resolve our situation

Plussat: The comfy bed

Miinukset: The pillows, so fluffy, the pool area, too small

Plussat: Place was very clean and quite.

Miinukset: The price is a bit high for the place

Plussat: Clean, staff friendly good place to stay

Plussat: The room was big and clean. The bed was comfortable and clean. There are stores and restaurants near by. The breakfast was good. Free parking available. Convenient location on a nice neighborhood. :)

Miinukset: N/A

Plussat: The property is conveniently located to everything. It’s well maintained and clean inside and outside. The staff, especially the manager Alfredo was very attentive, professional and helpful with any questions. He above and beyond customer service. I decided to stay for 3 days instead of 1 because it’s very comfortable.

Miinukset: Nothing. I was very happy with my stay.

Miinukset: This was the most uncomfortable overnight stay we've ever had. The mattress in our room (room 120) was either broken or had been overused and not changed for a very very long time. My boyfriend weighs 70kg and I'm 57kg and the mattress had an actual crater in it. That meant that we were both rolling into this dip whilst in bed which made it impossible to sleep. My boyfriend even went as far as trying to sleep on the sofa because the bed was so uncomfortable. I had to limit myself to the very edge of the bed to sleep. The room was also very noisy. We could hear anything that was going on upstairs and on either side, including when other guests had their aircon on. The breakfast was appalling.

Plussat: Good location, the staff was very friendly helpful. The room was very clean and the bed was nice and soft.

Miinukset: The parking is very tight.

Plussat: I very disappointed with the customer service leading up to my stay.

Miinukset: I was told to cancel my reservation through hotels.com and make a reservation with the Portofino Inn directly, because I accidentally booked the wrong room, and was told I would receive a refund on the previously cancelled room. That did not happen and nothing was resolved!

Plussat: My room was clearly renovated and it was very functional and aesthetically pleasing. I loved the bath products and appreciated the in-room fridge.

Miinukset: The bed was not as comfortable as I was expecting - a little too springy.

Plussat: Comfortable bed

Miinukset: The breakfast wasnt that great..especially for the price of the room.. should be hot food included..

Plussat: This is a great little motel. There are not many amenities, but the rooms are very nice and clean. We were able to walk to a few restaurants and felt safe.

Miinukset: The booking listing made it seem like this was not a motel. There was nothing wrong with the room, however. It was just a little mis-leading.

Plussat: Location

Miinukset: Not gym. Should be better breakfast.

Plussat: I loved that when I checked in Eli was helpful and kind.

Miinukset: Nothing!! Everything was so nice!!

Plussat: Property was fine. It was clean. Nothing special at all

Miinukset: Not much to eat around

Plussat: The rooms were incredibly clean! The shower shined like a Diamond!

Miinukset: Staff greetings were a bit less than “friendly.”

Plussat: small, clean motel. free parking

Miinukset: family owned. staff lurk around like vultures 24/7

Plussat: The bed was very comfortable

Miinukset: Could have included breakfast

Plussat: The room itself was very spacious, bed very comfortable.

Miinukset: No wifi, if there was we weren't able to connect.

Plussat: It was clean, quiet and convenient to my older daughter's apartment in Glendale.

Miinukset: There were absolutely no exterior lights on when I left at 5:30 a.m. to go to my older daughter's for coffee. That includes the stairways. I had to use my phone flashlight and didn't feel comfortable leaving my 18 y.o. daughter there, because of that. Additionally, the pool is the size of an over-sized hot tub. Also, I was toweling off after showering and the towel almost ripped in half while drying my back. I looked at others and they were thin and had holes as well. So if you're looking for amenities, I would look elsewhere. Not sure how Bookings rating system works, but I definitely wouldn't give it an 8.0.

Plussat: Location affordable and availability

Miinukset: N/A

Plussat: Close to work

Plussat: bed

Miinukset: front desk The service in front desk specially the two persons

Plussat: THE ROOM WAS BETTER THAN EXPECTED FOR THE RATING IT WAS PREVIOUSLY GIVEN AND THE GREAT PRICE. VERY CENTRALLY LOCATED WITH EASY ON/OFF FREEWAYS. RESTURANTS/GROCERY/FUEL NEAR BY.

Plussat: Very clean. Nice decor.

Plussat: Close freeway access and rooms were quiet and comfortable.

Miinukset: Parking was very tight

Plussat: Loved it all. Close to family. Close to Universal. Close food Breakfast was great!! Eggs, sausage AND potatoes!!! Tasty. Toast and cereal. Plus the coffee was delicious.

Miinukset: Overall good.. Parking was a bit off but not bad.

Plussat: Location. Convenient to Hollywood and surrounding areas.

Miinukset: Parking was a bit tight.

Plussat: Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. .

Miinukset: Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."

Plussat: Everything

Miinukset: Was great was a lil costly but is always great to visit this hotel I've lived here in and out since the early 80s my first daughter was born here . Everyone is always so nice Nd the cleaning ladies are so trusting thank you for everything I will be bk in April and in summer

Plussat: It had a clean bed with a comfortable setting

Miinukset: The toilet ran all day and night. The tub was constantly running water. Room smelt a little odd.

Plussat: Nothing

Miinukset: The room smell’s not good. The bed sheet was no ironed. I supposed that it should be washed but was not sure because was not ironed! I was uncomfortable walk through an oppened corridor, at night, until find my door’s room! For me was scary! If I could I would left the hotel and would go to another one.

Plussat: The rooms were clean and cozy.

Miinukset: Accessing the location was a bit difficult, and the exterior hallway leading to the rooms reminded me of a scary movie.

Plussat: Great staff, room was clean and comfortable.

Miinukset: Coffee was more water than coffee. Breakfast was otherwise delicious.

Plussat: Service was great, the free breakfast was delicious and front desk is super friendly and their staff is so accommodating, my fiance and I were so pleased with our stay that we booked for the following weekend!

Miinukset: I don't think I can fathom anything I didn't like about this location, our stay was very pleasant and it was super close to the convention we attended. Big thumbs up we have booked another stay already.

Plussat: room was big and clean ...staff was very helpful ... breakfest was great as well

Miinukset: parking is a little tricky for handicap but overall plenty

Plussat: Microwave and refrigerator in the room. Laundromat across the hall. Very quiet.

Plussat: Close to convention near the airport.

Miinukset: It was fine

Plussat: Nothing.

Miinukset: No breakfast as indicated in the ad on booking.com!

Plussat: Nothing. Hard to find, even with a GPS.

Miinukset: Continental breakfast sucked. Nothing to drink for non-coffee drinkers, and only packaged muffins or granola bars. Seen better at a Motel 6. Kitchenettes, but no dishes. Not even a single plastic cup to drink from. Called front desk for something to drink from—never delivered. Billed as Burbank Airport, but no shuttle to airport. Had to call cab. Not worth what I paid.

Plussat: Proximity to restaurants and other stores around the area.

Miinukset: Elevator was making a loud noise. There was a lack of staff (understaffed perhaps) at times.

Plussat: The stairs

Miinukset: The elevator sounds like it’s going to break. And the hotel lobby was soo dirty

Plussat: Good location close to Target, Wal-Mart and several eateries. Room was clean though some fixtures were a bit worn.

Plussat: location is great, rooms are clean and cheapest in Burbank

Miinukset: It always takes a LONG TIME to check in, ONLY ONE STAFF and he is S L O W also always cheap on Towels, I have to ask for more towels each time, like they hate giving more than 2 towels

Plussat: Not much

Miinukset: It’s next to a loud train track and overlooks a Lowe’s Home Improvement Center.

Plussat: Not much to like.

Miinukset: There was no ice machine. Upon check in I had to wait 20 minutes for them to go check to see if the room had been cleaned (this was around 5:00 PM and I had been given my room key. They advertised continental breakfast- granola bars and coffee on a small stand.

Plussat: Seemed like a residential hotel for homeless/down on luck

Plussat: Very nice, clean room. Friendly staff. The fact that is located 5 minutes from the airport is a plus! Will come back to this hotel everytime I visit Los Angeles.

Plussat: It’s close to shopping centers and restaurants

Miinukset: Main lobby smells bad smells like fish the room was nice the bed was comfortable but the tub was very slippery the elevator makes a very scary noise and also stinks in there I’m glad we were only there for 2 nights

Plussat: Location.

Miinukset: Bathtub was missing plug.

Plussat: Loved the new renovations that were recently done. Room was beautiful, clean and very comfortable.

Miinukset: I wish there was eggs for breakfast. A lot of carbs served for breakfast.

Plussat: The staff was great!

Miinukset: Breakfast was terrible. The same stuff everyday. No protein. Every day all there was, was pancakes, bagels and cereal. I've stay in other places where the continental breakfast offer some protein. The location was horrible. In the middle of nowhere. Walking to any location was really not an option. Close to a highway and behind train tracks. I had to move rooms 3 times as the TV was not working on the first two choices. The air conditioner was so loud that it will wake me up at night. The curtains were so light that anyone walking outside could see anyone in the room. I had to always leave the night curtain close which did not give me any light in the room. My experience in this hotel was terrible.

Plussat: Room was nice brand new but the hotel on the outside is scary

Miinukset: Elevators are so old. The door to the room looked as if You can easily kick it open. Rug on the property was nasty

Plussat: We appreciated that the facility had security guards watching the parking lot at night.

Miinukset: Housekeeping always had several large rolling bins of towels and linens always sitting out on the walkway to our 2nd floor room.

Plussat: The rooms and main hotel are in the middle of being remodeled, which is nice. The rooms are spacious and the pool is a very unique teardrop shape and opens early and closes late.

Miinukset: Our room's hot water was weird. Water pressure was only high at cold temperatures; as soon as you went to warm water, there was no water. The floors are all linoleum, no carpet which helps to soften feet on the floor. Half of the parking lot is closed off, along with half of the hotel and two entrances into the guest room spaces because of the construction. There is a restaurant/lounge with a sign in the parking lot but it is currently closed so we had to leave the property to get dinner. Breakfast, while the hours were good, was all carbs and yogurt with hardly any protein for your day. We will not be staying here again.

Plussat: Building is somewhat old but room, lobby and facilities were excellent.

Plussat: Convenient location Hoping construction upgrades will be finished soon

Miinukset: Could hear a lot of traffic from I-5. Breakfast pancake machine was not working.

Plussat: Perfect if you need to be near the airport. I-5 on ramp right there. Staff is always wonderful.

Miinukset: No free wine.

Plussat: Stayed in a renovated room, which was very nice.

Miinukset: Ice machines were unplugged and not working. Asked the desk clerk where we could get ice, they referred us to a different floor. None of the ice machines on property were working.

Miinukset: Parking situation, there is not enough parking and was not allowed to park where there was parking available.

Plussat: we had to leave early AM so got no breakfast

Miinukset: we arrived tired, hungry only to be told the restaurant was closed due to construction-the front entrance was closed also so we had to bring our luggage up some stairs to enter lobby no restaurant in walking distance ordered pizza to be delivered room was warm, never cooled to level of comfort

Plussat: The only positive statement I can make on this hotel is that they had a friendly, helpful staff.

Miinukset: shady location,configuration of parking lot terrible and inadequate. First night encountered ants in bathroom floor,sink, shower the hotel did move us to another room but would have also liked a partial rebate for having to endure a pest problem

Plussat: Leaving 20 minutes after I got in my room.

Miinukset: Unprofessional staff. Room and refrigerator had a horrible odor. Strange people hanging around outside and walking around the grounds. We stayed 20 minutes and felt dirty and uncomfortable so we booked another hotel and left.

Plussat: It was conveniently located.

Miinukset: Dresser had 2 drawers that had problems staying closed. Wall mounted light that was located next to the bed was not working. Floor had dust build up along carpet edges and corners.

Miinukset: I booked a room with 2 queen beds and got 1 bed and it was a full size. Lady at the desk was a lier and didnt want to help giving me my room. The room you reserve at this hotel is not what you see in the picture and what you see when you open your room.

Miinukset: DIRTY!!

Plussat: very basic

Miinukset: No internet and basic breakfest

Plussat: Location, and cleanliness. It is a bit older style, but with all the modern amenities.

Miinukset: None. All was great.

Plussat: The room was old gross nasty not what the pictures described or looked... it is eorst than moltel 6 .. there was no space inside

Miinukset: I did not like nothing

Plussat: Close to universal studios

Miinukset: It smelled gross, not very clean, staff wasn't helpful

Plussat: the room was disgusting; dirty and extremely smoke smelling.

Miinukset: Location only

Plussat: close location to where I need to go

Miinukset: room smells bad had to air it out. very old and dated and a bit dirty

Plussat: nothing horrible dirty nothing old room disgusting carpet

Miinukset: hated it we just stayed because my son was already tired the motel is disgusting

Plussat: Close to everything

Miinukset: Softer mattress