Dax hotellia

Plussat: Great hotel. Clean, nice and spacious rooms. Excellent breakfast. Hotel is located in center, so good location. Spa is very nice and access is included for hotel guests.

Miinukset: Great hotel but attitude of staff at reception unacceptable. Despite upfront committed promise by hotel (i.e. at booking more than month in advance) of providing us with connecting rooms, this appeared unavailable at check-in... After asking and eventually involving hotel management, staff promised to have connecting rooms available for day 2 to 4 of our stay. However, at day 2, there were again no connecting rooms available. And not for the entire length of our stay. Travelling with young kids, the availability of connecting rooms was our reason for choosing this hotel. No compensation, no token of good will, no excuses by staff, no ask by staff whether we enjoyed our stay at check-out... Simply rude behaviour of staff... First and last time for us.

Plussat: Staying at the Splendid exceeded our expectations in every possible way. It is located in the heart of Dax and everything is at walking distance. The room was huge, super-clean and quiet, with a great view to the city. Staff was very friendly and helpful. The spa facilities were excellent, though a bit crowded during our visit.

Miinukset: Hotel does not offer parking so we had to pay for on-street parking nearby. The breakfast buffet was okay but not to the same standard as the rest of the hotel - still good value though. The staff working evening shift at the hotel terrace bar were terrible, took them 45 minutes to take our order and 30 more minutes to serve our drinks, followed by finger food (which was not what we ordered).

Plussat: Great spa. Excellent location for town centre.

Miinukset: Don't order an Irish coffee or hot chocolate, they don't know how to make them!!!!!

Plussat: 1) The price was really convenient. I paid less then 300 euros for three nights stay, breakfast and use of the Spa included. 2) The Spa was excellent, and the staff really kind and friendly. We really enjoyed it. 3) The bathroom of the room was really nice and comfortable as well.

Miinukset: 1) The conditioned air of my room was making a strange noise, more than the classic buzz of the machine. It was more something like a dropping of water. Not great during the night. 2) We were here in couple, and our bed was not a classic double, but a double made with two singles mattresses joined together. Nothing of bad, but the stuff that they used to keep them united (I don't know, a stripe or an adhesive tape, a hook) was really hurting. During the night was absolutely not comfortable. 3) The housekeeping staff never changed our bathrooms towels. We stayed three days, we are not peaky and we could survive with the same towels for three days. But using the Spa we needed three showers per day, so at the end the towel were totally wet. They left us just with a small bottle of shampoo as well, and when I asked for a small bottle water (outside was 35 C°) the housekeeper told me that she could not give it to me, because it was allowed just for the welcoming. I work in the hospitality industry as well, I found that weird. 4) There was not parking. So, as suggested by the receptionist, we left the car in a private parking just by the hotel. It costed us almost 50 euros. I expected at least a small discount as guests of the hotel. 5) As a suggestion, I would improve a bit the breakfast. I found it chaotic, not well organised, confused.

Plussat: Friendly and very accommodating staff at the check in desk. Wonderful breakfast buffet in the beautiful restaurant. Beautiful city location for enjoying the Thermes (water therapy) and shopping in little streets. Wheelchair accessible hotel with large rooms but tiny elevators. Wheelchair entrance not clearly indicated.

Miinukset: No private parking but paid city parking next to the hotel. Very limited pool hours for children under 15. No parking in the city center during the week long Féria de Dax, the yearly cultural city celebration in August around August 15.

Plussat: Access to the spa, lot of choices in the breakfast though the arrangement is in different places which makes it difficult to find something you look for.

Miinukset: No airco in the lobby, halls, no parking, but a paying parking nearby (15 eur per day) or parking on the street (a bit further is also a free parking and zone 2 parking for longer stay)

Plussat: Confort, situation, spa, relaxing

Miinukset: The terrace service was not well coordinate and sometimes you wait too long for just a drink.

Plussat: This is a fantastic hotel with impressive lobby and corridors and large and comfortable rooms.

Miinukset: At arrival not immediately obvious where to park.

Plussat: The hotel in beautiful with a lovely art nouveauté lobby and a great Spa, in the heart of the town.

Miinukset: Because the day of our arrival, was the day after the “fetes de Dax” the staff was very tired which seemed an excuse for everything. The reception seemed understaffed, or at least unwilling to help . The restaurant was closed, just like almost all other restaurants in town. We were not previously informed, there was no alternative (a sandwich would have done). The waiter told the woman at the table next to us that she should just finish the peanuts if she was so hungry. If it wouldn’t have been for the man in the street we asked and who after some calls walked us to one of the few restaurants that was open that night, we wouldn’t have eaten at all. Unworthy for a hotel of this statue to not take care of your clients.

Plussat: The evening dinner was excellent

Miinukset: The parking

Plussat: All

Miinukset: Nothing

Plussat: The man on reception was very helpful. The room was very clean.

Miinukset: I felt the room was basic and thus over priced. Very old fashioned.

Plussat: Central location great. Friendly and helpful staff regarding information

Miinukset: Mildew all over old shower curtain. Had to strip bed down to sheet. Duvet so thick and it was 25 degrees. Mattress protector was plastic/waterproof backed. Vile. I’m not incontinent !! Rooms too hot, stains all over on carpets. Tired and cheap shabby decor. Owners need to sort out if asking people to pay for this bad quality.

Plussat: Great location, warmly welcomed by the owner, breakfast in bed!

Plussat: Very nice and clean rooms Very friendly staff Right in the center of the city

Miinukset: There is no airconditioning. We are used to sleeping without airconditioning, so that was no problem for us. But if you need that, then its probably not for you in summer.

Plussat: Handy to have the kitchen and restaurant on location. felt family friendly, however given the catering to those with medical needs through services offered, it felt like if I had a higher spirited child, I may feel I was being intrusive to the other guests.

Miinukset: the kitchen was well equipted with plates, pots etc, but had no cleaning supplies (dishsoap, sponge) - though we got some through the front desk.

Plussat: Spacious apartment nice staff

Plussat: Ground floor room so easy to get luggage and dog in.

Miinukset: We emailed the hotel in advance to ask if the restaurant would be open when we arrived. We did not receive any reply and unfortunately the restaurant was closed. Had we known in advance we would have made different eating arrangements.

Plussat: Amazing staff who went above and beyond in a medical situation - Chloe, Katherine and the night porter. Nothing was too much trouble. Hotel in a wonderful setting and far exceeded our expectation. Recommended very strongly. Lovely town.

Miinukset: Nothing.

Plussat: Tyypilliset vilkkaan lomakeskuksen vaikeudet löytää hotelli. Hotellilla ei ollut omaa parkkipaikkaa, navigaattori oli menettämässä tilannehallinnan ja siinä vaiheessa kytkimennosto oli lähellä. Sitten kuitenkin selvisi, että kohtuuhintainen julkinen parkkipaikka on juuri hotellin edessä, hinnaksi tuli 1,5 ecua yöltä, joka Helsingin hintoihin verrattuna tuntui miltei ilmaiselta.

Miinukset: Parkkipaikkasekoilun jälkeen kaikki sujui erinomaisesti. Aamiainenkin hyvää nykyranskalaista keskitasoa.

Plussat: It was our first stay in an ‘Ibis’ Hotel, and we were very impressed. So we would definitely recommend this company and will have confidence in booking one again.

Miinukset: Just disappointed that there wasn’t ‘on site’ parking, although we were fortunate to find a space on the street opposite, but not easy.

Plussat: Good breakfast.

Miinukset: No on site parking

Miinukset: Parking on the street.

Plussat: Good place to stop for a night on your way to Spain/Portugal. The hotel has no parking but there is a supervised parking lot next door. (2 min walk - we payed 5€ a night.)

Plussat: Good value set menu in the restaurant, but see negative comments. Plenty of choice on the breakfast buffet.

Miinukset: My husband suffered from suspected food poisoning following our stay. Ha and I ate the same food, apart from the pate de foie gras. Could this have been the source? Mentioned the illness to the staff but it was suggested he had simply eaten too much! He is still ill 3 days later. Prepaid breakfast was uneaten.

Plussat: Location, facilities, cleanliness

Miinukset: Nothing, it was fine and good value for money

Plussat: nice staff and adequate spa features.................the breakfast was good

Plussat: Great Spa thermal facilities , extra 9 euros per person.

Miinukset: View from hotel room window onto dirty main air conditioning units

Plussat: Property was easy to find and they had parking with barriers. Breakfast was good and plentiful. The sheets were white and crisp. Staff were helpful and friendly.

Miinukset: We had a dog with us so were given a room that was sad and in need of some updating. We were right at the back of the hotel which smelled a bit stale and the hallway carpets were tired. €114 euros was a lot of money for the state of the place - would’ve happily paid €80 to make it good value.

Plussat: Nice size room. Very clean. Very comfortable bed. We could access BBC news on the TV. The room was serviced every second day. The staff were very helpful. They were able to speak English. Breakfast was included in our room rate. Breakfast options were very good. There were a large number of restaurants within 5 minutes walk from the hotel. Car parking was within 3 minutes walk. It was provided free.

Plussat: Location

Miinukset: No swimming pool

Plussat: Convenient. Fair off street parking

Miinukset: nothing.

Plussat: Staff. Dinner was good value, free,secure parking next to hotel.

Miinukset: Room could have been larger.

Plussat: Everything very good price and lovely staffing

Miinukset: No toothpaste

Plussat: Great location.

Plussat: Easy to find, short walk in to town, shops, bars. Staff were friendly

Miinukset: Very dated, although bed was comfortable and room was clean bathroom left much to be desired. Finding the toilet was actually in a cupboard came as bit of a shock !

Plussat: Close to town centre. Breakfast average.

Plussat: Convenience to town centre and excellent restaurant

Miinukset: Poor breakfast

Plussat: Close to main town for shops and bars. Good safe parking . Was ok for one night stay on way back to UK

Miinukset: Not easy to find. One small lift for six floors, for 4 persons or 2 with luggage. Long wait. Average room bit old fashion. Floor to ceiling window, no curtains but metal roller shutter, not good when next room opens shutter at 5 am Air con unit made so much noise, thought it was coming off wall, Must remember this is a Spa hotel with mainly elderly people

Plussat: Not much. Staff were friendly and helpful.

Miinukset: Arrived in afternoon could not get even a sandwich. No food. Wine was poor. Room smelt musty. Bed uncomfortable and lumpy. Whole place needs updating. Should be 2star.

Plussat: Comfort of the room.

Miinukset: We had difficulty in finding the hotel, which could have had better signposting in the town. Other guests were almost exclusively elderly spa clients and the no choice dinner menu was very ordinary, e.g the soup served was almost certainly out of a tin.

Plussat: Hotelli on parhaat päivänsä nähnyt, mutta huone oli siisti ja toimiva. Aamianen oli ylihinnoiteltu. Tämä hotelli on selvästi eläkeläisten kylpylähotelli, 1 yö kuitenkin meni täällä. Lähellä vanhaa keskustaa

Miinukset: Aamiaisen 10€ hinta oli aika paljon siitä mitä oli tarjolla

Plussat: Clean, rooms have aircon and good shutters. Location was good,,

Miinukset: Lift was a bit small

Plussat: Nice, if clinical room; good parking. The breakfast was basic and limited and dinner was frankly poor. More like a care home than a hotel.

Miinukset: Poor breakfast and very limited dinner. Rest was OK.

Plussat: Charm and close to downtown Dax. Nice common livingroom to seat and relax.parking protected inside hotel.

Miinukset: Small towels for the shower

Plussat: all was decent

Miinukset: more personable

Plussat: Friendly owners, secure motorbike parking, walking distance from bars and restaurant's.

Plussat: The owners are very friendly and the parking was secure for motobikes, a short walk into the town , rooms were big enough and comfy and we had breakfast.

Miinukset: Could benefit from air conditioning.

Plussat: Pleasant hotel, clean room and cheerful staff.

Plussat: We were delayed so arrived very late. The staff were understanding and kept the facilities open for us.

Plussat: Good location, room comfortable

Miinukset: Bar closed at 9.00pm, breakfast poor.

Plussat: Great location close to river perfect for dog walk. Lovely big bed.

Miinukset: Hotel looking a bit dated. Struggled to find restaurant open nearby, all shut for some reason.

Plussat: A bit dated but clean and conveniently located hotel

Plussat: Good all round experience

Miinukset: The daily menu was poor, has to send the main course back , but the very helpful waitress was able to provide an excellent alternative..

Plussat: Free car parking, location and friendly staff.

Miinukset: First of all the photos on the website are extremely out of date and show the hotel as being more modern. Despite being old fashioned and very dated it was clean . However the check in was lengthy and the bar was not manned at 6 pm and was locked up at 9.45 pm. The balcony was very disappointing with no furniture as expected. The bed side light did not work and room very small. We were disappointed in this booking in general.

Plussat: The roo. Was comfortable

Miinukset: The staff were very unfriendly

Plussat: Could have with scramble egg or something hot .Had a good variety for continental breakfast.

Plussat: Near the town center and good views of the river

Miinukset: Breakfast is poor and needs improvement

Miinukset: Dated and a bit like the shining !

Plussat: Hinta/ laatusuhde kohdallaan. Uusittu vessa/suihkutila. Ravintola samassa rakennuksessa.

Miinukset: Äänieristys onneton, naapurin 04:40am soimaan alkanut, 20min taukoamaton hälytys kuului kuin omalta pöydältä.

Plussat: Good value.

Miinukset: Bathroom was not very good. Too small and badly placed shelf. The toilet was a "macerator" style and very noisy. Breakfast was expensive so we went elsewhere.

Plussat: GOOD LOCATION

Miinukset: I HAVE STAYED SEVERAL TIMES BUT THE LAST TWO TIMES THERE ARE NO DISABLED FACILITIES ONLY A DISABLED PARKING BAY AT THE RECEPTION TOLD ME THE DISABLED IS CLOSED DOWN NOW (WILL NOT STAY ANYMORE)

Plussat: Nice meal in restaurant. Pleasant staff

Miinukset: Very very basic but it is only 2 star rating. Walls paper thin so very noisy

Plussat: Breakfast was very good, affordable and good variety.

Miinukset: For some reason they couldn't initially find our booking with the hotel even we booked 2 months before check in. After the Owner Francoise got involved, things got resolved.

Plussat: Modern, if small, bathroom. Clean bedding.

Miinukset: Reception not open till 18:00, whole place very ‘tired’. It looked like the floor of bedroom hadn’t seen a Hoover in a while. Restaurant was closed on evening of arrival and no breakfast before 08:00.

Plussat: VERY GOOD HAVE STAYED AT THIS PLACE 5 TIMES

Miinukset: ALL OK

Plussat: Great food and staff. Near station. Rooms basic but comfortable.

Miinukset: No lift.

Plussat: Parking

Miinukset: Toilletes, check-in (don't speak english),

Plussat: Location

Miinukset: There was no AC or vent, the room was super hot.

Plussat: Beds were comfortable and not bad for the price.

Miinukset: No shampoo, shower gel or soap in the bathroom. Very noisy could hear next door showering and very thin walls. Also no air conditioning and it was very warm so opened window and it was very noisy too from the main road.

Plussat: Breakfast was adequate for the price

Miinukset: Very spooky at night. Felt deserted, a bit like the hotel in the shining! I was bitten by insects as soon as I got out of the car.

Plussat: Very little breakfast available.

Miinukset: Very small room

Plussat: I loved the surroundings of the hotel. Staff was also very nice and kind and smiling.

Plussat: Very clean quiet huge bathroom comfortable bed will stay again

Miinukset: Nothing

Plussat: Comfy room. Good breakfast

Miinukset: Reception closes at 7pm

Plussat: Peaceful and quiet in a leafy park with birdsong. Walking distance approx. 2,5 km to the city centre with lots of restaurants.

Miinukset: Very narrow bed, not comfortable at all.

Plussat: It was clean

Miinukset: We arrived approx 9.30pm, reception closed as stated and keys where they said they wud be. The complex quite spooky at night and majority of lights on time sensors. My 9 year old got very nervous and we eventually found our room that was unbearably hot as no windows open. Rooms very basic, they were very clean and beds comfortable. Ok for a quick stop over or somewhere to put ur head down for a few hours.

Plussat: Good clean basic family room with bathroom. Nice hot shower. Plenty of safe parking on site. Perfect for a quick stop over en route to spain from UK.

Miinukset: Nothing.

Plussat: Good stop over rooms on your way to wherever