Autonvuokraus Burbank

1 sijainti kohteessa Burbank

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Alamo arvostelua

Autonvuokrauksen sijainnit

Alamo

Sijainnit kohteessa Burbank

2501 N Hollywood Way Suite 4

+1 747 200 6154

Kaikki Alamo arvostelut

Alamo arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: Easy to pick up car. They gave me an me an upgrade with no extra cost.

Miinukset: Everything was good.

Arvosteltu lokak. 2019

arvostelut:
10,0

Plussat: Rose at the Burbank Airport (and her colleague, both wonderful), the price was fantastic, I checked out my van quickly, there were absolutely no problems that you always dread when checking out a rental or going to anything at the airport.

Miinukset: The van wobbled a bit above 60mph, so maybe making sure the vehicles in the fleet have their alignment and tire pressure checked out between every checkout. Other than that, it was a dream.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Friendly staff. Quick service

Arvosteltu syysk. 2019

arvostelut:
4,8

Plussat: Friendly customer service

Miinukset: The car was dirty, the windshield had so much dirt that I had to stop and clean it. The alignment was crooked. The SUV was a V8 with 24k miles and no pick up - it clearly needed to be serviced.

Arvosteltu elok. 2019

arvostelut:
10,0

Plussat: Front desk was very friendly. Car attendant was very helpful

Arvosteltu kesäk. 2019

arvostelut:
8,0

Plussat: Car was great. Very comfortable and good on gas.

Miinukset: The Alamo check in staff was not accommodating and quite rude. The costumer service associates however were exceptional and worked with us on extending our rental.

Arvosteltu helmik. 2019

arvostelut:
6,0

Plussat: Nice car and roomy and good rental fee.

Miinukset: It would have been nice to clean the car from inside and vacuum it, the car was dirty. Refueling gas prices is really expensive comparing to outside prices and adding tax on it is not fair .

Arvosteltu helmik. 2019

arvostelut:
10,0

Very good service

Plussat: The pickup process was very easy, and they noted that the gas tank was less than full.

Arvosteltu marrask. 2018

arvostelut:
10,0

All good

Plussat: First time driving a Kia. Loved it. Quick, easy check out and return.

Arvosteltu lokak. 2018

arvostelut:
10,0

Excellent

Plussat: The lady at the front desk at the Burbank airport for Alamo was attentive to me and has excellent customer service. She was really helpful!

Miinukset: I didn’t like the fact that I didn’t book with Alamo since the beginning of my trip to LA

Arvosteltu heinäk. 2018

arvostelut:
7,2

Miinukset: The pick up was very confusing

Arvosteltu toukok. 2018

arvostelut:
10,0

Plussat: Great easy checkin and liked picking out car in lot.

Miinukset: Nothing. All good.

Arvosteltu huhtik. 2018

arvostelut:

10,0

Plussat: Easy to pick up car. They gave me an me an upgrade with no extra cost.

Miinukset: Everything was good.

Arvosteltu lokak. 2019

arvostelut:
10,0

Plussat: Rose at the Burbank Airport (and her colleague, both wonderful), the price was fantastic, I checked out my van quickly, there were absolutely no problems that you always dread when checking out a rental or going to anything at the airport.

Miinukset: The van wobbled a bit above 60mph, so maybe making sure the vehicles in the fleet have their alignment and tire pressure checked out between every checkout. Other than that, it was a dream.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Friendly staff. Quick service

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Front desk was very friendly. Car attendant was very helpful

Arvosteltu kesäk. 2019

arvostelut:
10,0

Very good service

Plussat: The pickup process was very easy, and they noted that the gas tank was less than full.

Arvosteltu marrask. 2018

arvostelut:
10,0

All good

Plussat: First time driving a Kia. Loved it. Quick, easy check out and return.

Arvosteltu lokak. 2018

arvostelut:
10,0

Excellent

Plussat: The lady at the front desk at the Burbank airport for Alamo was attentive to me and has excellent customer service. She was really helpful!

Miinukset: I didn’t like the fact that I didn’t book with Alamo since the beginning of my trip to LA

Arvosteltu heinäk. 2018

arvostelut:
10,0

Plussat: Great easy checkin and liked picking out car in lot.

Miinukset: Nothing. All good.

Arvosteltu huhtik. 2018

arvostelut:

8,0

Plussat: Car was great. Very comfortable and good on gas.

Miinukset: The Alamo check in staff was not accommodating and quite rude. The costumer service associates however were exceptional and worked with us on extending our rental.

Arvosteltu helmik. 2019

arvostelut:
7,2

Miinukset: The pick up was very confusing

Arvosteltu toukok. 2018

arvostelut:

4,8

Plussat: Friendly customer service

Miinukset: The car was dirty, the windshield had so much dirt that I had to stop and clean it. The alignment was crooked. The SUV was a V8 with 24k miles and no pick up - it clearly needed to be serviced.

Arvosteltu elok. 2019

arvostelut:
6,0

Plussat: Nice car and roomy and good rental fee.

Miinukset: It would have been nice to clean the car from inside and vacuum it, the car was dirty. Refueling gas prices is really expensive comparing to outside prices and adding tax on it is not fair .

Arvosteltu helmik. 2019

arvostelut:

Rankattu nro 2

Enterprise

8,5 Erinomainen (12 905 arvostelua)

2 sijaintia kohteessa Burbank

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Enterprise arvostelua

Autonvuokrauksen sijainnit

Enterprise

Sijainnit kohteessa Burbank

110 S. Victory Blvd.

+1 818 845 0202

2501 N Hollywood Way Suite 8

+1 818 558 7336

Kaikki Enterprise arvostelut

Enterprise arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: My confirmation number could not be looked up by enterprise and I got there. I basically had to fight for my car at the stated price I thought I was getting.

Miinukset: Communication between you and enterprise.

Arvosteltu elok. 2019

arvostelut:
5,6

Miinukset: Horrendous wait — even though there were only a few customers. Getting the car too as long as our flight!

Arvosteltu heinäk. 2019

arvostelut:
5,6

Plussat: Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.

Miinukset: When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: The price was the same. Service was quick and easy.

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Very friendly and helpful staff! Best in the business. Wouldn’t rent from anyone else

Arvosteltu heinäk. 2019

arvostelut:
6,8

Miinukset: There were fees added on that were not explained correctly. They rushed you to sign documents which obligated you to the extra fees and they wouldn’t take them off.

Arvosteltu toukok. 2019

arvostelut:
8,0

Plussat: Staff was friendly at pick up, The counter staff was friendly and seemingly helpful. The young man who took me to the car was particularly friendly and helpful. The drop off office was closed, that was a problem.

Miinukset: The drop off office selected online was fairly distant from my home. So at the pick up site I asked if it would be possible to return the car to one closer to my home. I was advised that because of my estimated arrival time this office was necessary. However it wasn’t open at 3 when I returned.

Arvosteltu maalisk. 2019

arvostelut:
10,0

Plussat: The customer service. And the prices giving.

Arvosteltu tammik. 2019

arvostelut:
10,0

Above and beyond

Plussat: The staff was extremely accommodating. They were very helpful even though our flight was delayed and we arrived after the office had closed. They still provided us with the hard to find van when we arrived a day late, they honored our original reservation price and provided an uber to get back to the airport upon return. Very courteous and helpful staff and management.

Arvosteltu tammik. 2019

arvostelut:
10,0

Brea at Enterprise Burbank Airport the ultimate professional !

Plussat: Brea was the best person to deal with ever. I rent car a lot with my travels. She took care of the business at hand under a lot of holiday pressure without a panic where as someone else would of stressed out easily.

Miinukset: liked everything there.!

Arvosteltu jouluk. 2018

arvostelut:
10,0

Flexible and courteous

Plussat: My agent/CR was fantastic. She was very courteous and assisted me with car rental and make it easy for me to return vehicle yo my POE which was LAX. Returning the vehicle was very expeditious. It took less than 3 minutes to return it.

Miinukset: N/A

Arvosteltu jouluk. 2018

arvostelut:
10,0

First time rental car user

Plussat: The vehicle was excellent and the right size for what we needed.

Miinukset: I can't really think of anything that I didn't like. All of the customer service people that I came in contact with, were pleasant and helpful.

Arvosteltu jouluk. 2018

arvostelut:

10,0

Plussat: The price was the same. Service was quick and easy.

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Very friendly and helpful staff! Best in the business. Wouldn’t rent from anyone else

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: The customer service. And the prices giving.

Arvosteltu tammik. 2019

arvostelut:
10,0

Above and beyond

Plussat: The staff was extremely accommodating. They were very helpful even though our flight was delayed and we arrived after the office had closed. They still provided us with the hard to find van when we arrived a day late, they honored our original reservation price and provided an uber to get back to the airport upon return. Very courteous and helpful staff and management.

Arvosteltu tammik. 2019

arvostelut:
10,0

Brea at Enterprise Burbank Airport the ultimate professional !

Plussat: Brea was the best person to deal with ever. I rent car a lot with my travels. She took care of the business at hand under a lot of holiday pressure without a panic where as someone else would of stressed out easily.

Miinukset: liked everything there.!

Arvosteltu jouluk. 2018

arvostelut:
10,0

Flexible and courteous

Plussat: My agent/CR was fantastic. She was very courteous and assisted me with car rental and make it easy for me to return vehicle yo my POE which was LAX. Returning the vehicle was very expeditious. It took less than 3 minutes to return it.

Miinukset: N/A

Arvosteltu jouluk. 2018

arvostelut:
10,0

First time rental car user

Plussat: The vehicle was excellent and the right size for what we needed.

Miinukset: I can't really think of anything that I didn't like. All of the customer service people that I came in contact with, were pleasant and helpful.

Arvosteltu jouluk. 2018

arvostelut:

6,8

Miinukset: There were fees added on that were not explained correctly. They rushed you to sign documents which obligated you to the extra fees and they wouldn’t take them off.

Arvosteltu toukok. 2019

arvostelut:
8,0

Plussat: Staff was friendly at pick up, The counter staff was friendly and seemingly helpful. The young man who took me to the car was particularly friendly and helpful. The drop off office was closed, that was a problem.

Miinukset: The drop off office selected online was fairly distant from my home. So at the pick up site I asked if it would be possible to return the car to one closer to my home. I was advised that because of my estimated arrival time this office was necessary. However it wasn’t open at 3 when I returned.

Arvosteltu maalisk. 2019

arvostelut:

2,0

Plussat: My confirmation number could not be looked up by enterprise and I got there. I basically had to fight for my car at the stated price I thought I was getting.

Miinukset: Communication between you and enterprise.

Arvosteltu elok. 2019

arvostelut:
5,6

Miinukset: Horrendous wait — even though there were only a few customers. Getting the car too as long as our flight!

Arvosteltu heinäk. 2019

arvostelut:
5,6

Plussat: Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.

Miinukset: When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.

Arvosteltu heinäk. 2019

arvostelut:

Rankattu nro 3

Avis

7,6 Hyvä (2 279 arvostelua)

2 sijaintia kohteessa Burbank

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Avis arvostelua

Autonvuokrauksen sijainnit

Avis

Sijainnit kohteessa Burbank

2501 North Hollywood Way

+1 818 566 3001

2509 West Olive Avenue

+1 818 972 2660

Kaikki Avis arvostelut

Avis arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

8,0

Plussat: Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.

Miinukset: Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.

Arvosteltu elok. 2019

arvostelut:
4,8

Miinukset: i got stuck paying fot another day because there was no drop off after 6?! ridiculous.

Arvosteltu helmik. 2019

arvostelut:
9,2

Plussat: We thought we had rented at the airport but it was actually at a nearby rental center. Avis airport personnel were not helpful and pushed a hard sell for products we didn't need. When we arrived (by taxi) at the correct spot, the man behind the counter was extremely helpful and pleasant. He checked us in and got us on our way quickly.

Arvosteltu elok. 2018

arvostelut:
2,0

Miinukset: First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back

Arvosteltu kesäk. 2018

arvostelut:
7,6

Plussat: Attendant was excellent.

Miinukset: Didn't realize the office closed at 1:00. We were lucky and made it just in time.

Arvosteltu kesäk. 2018

arvostelut:
10,0

Plussat: Great customer service!

Miinukset: No problems at burbank pick-up.

Arvosteltu jouluk. 2017

arvostelut:
2,0

Horrible!!!

Plussat: Nothing

Miinukset: Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there

Arvosteltu lokak. 2017

arvostelut:
10,0

Very good experience

Plussat: We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.

Arvosteltu elok. 2017

arvostelut:
4,0

Car wasn't thoroughly checked through

Miinukset: Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.

Arvosteltu heinäk. 2017

arvostelut:
10,0

Excellent Experience

Plussat: Easy, quick and courteous staff as well as a great vehicle!

Miinukset: Hard to find.

Arvosteltu kesäk. 2017

arvostelut:
2,0

Bait Switch

Miinukset: Quoted us $79 for the airport pick up and return. Ended up paying over $200

Arvosteltu toukok. 2017

arvostelut:
10,0

Plussat: Very fast drop off, although she checked on everything! Very nice woman

Arvosteltu huhtik. 2017

arvostelut:

9,2

Plussat: We thought we had rented at the airport but it was actually at a nearby rental center. Avis airport personnel were not helpful and pushed a hard sell for products we didn't need. When we arrived (by taxi) at the correct spot, the man behind the counter was extremely helpful and pleasant. He checked us in and got us on our way quickly.

Arvosteltu elok. 2018

arvostelut:
10,0

Plussat: Great customer service!

Miinukset: No problems at burbank pick-up.

Arvosteltu jouluk. 2017

arvostelut:
10,0

Very good experience

Plussat: We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.

Arvosteltu elok. 2017

arvostelut:
10,0

Excellent Experience

Plussat: Easy, quick and courteous staff as well as a great vehicle!

Miinukset: Hard to find.

Arvosteltu kesäk. 2017

arvostelut:
10,0

Plussat: Very fast drop off, although she checked on everything! Very nice woman

Arvosteltu huhtik. 2017

arvostelut:

8,0

Plussat: Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.

Miinukset: Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.

Arvosteltu elok. 2019

arvostelut:
7,6

Plussat: Attendant was excellent.

Miinukset: Didn't realize the office closed at 1:00. We were lucky and made it just in time.

Arvosteltu kesäk. 2018

arvostelut:

4,8

Miinukset: i got stuck paying fot another day because there was no drop off after 6?! ridiculous.

Arvosteltu helmik. 2019

arvostelut:
2,0

Miinukset: First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back

Arvosteltu kesäk. 2018

arvostelut:
2,0

Horrible!!!

Plussat: Nothing

Miinukset: Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there

Arvosteltu lokak. 2017

arvostelut:
4,0

Car wasn't thoroughly checked through

Miinukset: Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.

Arvosteltu heinäk. 2017

arvostelut:
2,0

Bait Switch

Miinukset: Quoted us $79 for the airport pick up and return. Ended up paying over $200

Arvosteltu toukok. 2017

arvostelut:

Rankattu nro 4

Budget

7,4 Hyvä (4 250 arvostelua)

2 sijaintia kohteessa Burbank

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Budget arvostelua

Autonvuokrauksen sijainnit

Budget

Sijainnit kohteessa Burbank

2501 North Hollywood Way

+1 818 841 0447

2509 West Olive Avenue

+1 818 729 1180

Kaikki Budget arvostelut

Budget arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: staff was friendly drop off easy

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: sign in person was friendly and professional

Miinukset: instruction from the return staff, only one person working and little communication given, but it worked okay

Arvosteltu maalisk. 2019

arvostelut:
7,6

Plussat: Pick up service was fantastic and very professional. Vehicle was clean.

Miinukset: Quite a walk for those that aren't physically abled.

Arvosteltu marrask. 2018

arvostelut:
2,0

I put LAX as the starting location and Kayak changed it to Burbank.

Miinukset: I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

Arvosteltu maalisk. 2018

arvostelut:
7,2

Plussat: Price

Miinukset: Wait to pick up took a long time

Arvosteltu helmik. 2018

arvostelut:
2,8

Faulty Car Rentals

Miinukset: Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!

Arvosteltu helmik. 2018

arvostelut:
9,6

Great!

Plussat: Everything was super easy! Car was super clean on the inside. Staff was super friendly!

Arvosteltu lokak. 2017

arvostelut:
8,0

Plussat: Excellent vehicle and customer service!

Miinukset: Nothing

Arvosteltu kesäk. 2017

arvostelut:
3,6

Miinukset: They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..

Arvosteltu toukok. 2017

arvostelut:
2,0

Terrible

Miinukset: I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.

Arvosteltu huhtik. 2017

arvostelut:
2,0

Miinukset: People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight

Arvosteltu helmik. 2017

arvostelut:

10,0

Plussat: staff was friendly drop off easy

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: sign in person was friendly and professional

Miinukset: instruction from the return staff, only one person working and little communication given, but it worked okay

Arvosteltu maalisk. 2019

arvostelut:
9,6

Great!

Plussat: Everything was super easy! Car was super clean on the inside. Staff was super friendly!

Arvosteltu lokak. 2017

arvostelut:

7,6

Plussat: Pick up service was fantastic and very professional. Vehicle was clean.

Miinukset: Quite a walk for those that aren't physically abled.

Arvosteltu marrask. 2018

arvostelut:
7,2

Plussat: Price

Miinukset: Wait to pick up took a long time

Arvosteltu helmik. 2018

arvostelut:
8,0

Plussat: Excellent vehicle and customer service!

Miinukset: Nothing

Arvosteltu kesäk. 2017

arvostelut:

2,0

I put LAX as the starting location and Kayak changed it to Burbank.

Miinukset: I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

Arvosteltu maalisk. 2018

arvostelut:
2,8

Faulty Car Rentals

Miinukset: Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!

Arvosteltu helmik. 2018

arvostelut:
3,6

Miinukset: They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..

Arvosteltu toukok. 2017

arvostelut:
2,0

Terrible

Miinukset: I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.

Arvosteltu huhtik. 2017

arvostelut:
2,0

Miinukset: People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight

Arvosteltu helmik. 2017

arvostelut:

Rankattu nro 5

Hertz

7,4 Hyvä (3 938 arvostelua)

2 sijaintia kohteessa Burbank

╳

Hertz arvostelua

Autonvuokrauksen sijainnit

Hertz

Sijainnit kohteessa Burbank

2501 N Hollywood Way 1st Floor

+1 818 569 3565

810 S Victory Blvd

+1 818 841 8704

Kaikki Hertz arvostelut

Hertz arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: Staff was very accommodating.

Arvosteltu toukok. 2019

arvostelut:
9,2

Miinukset: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading

Arvosteltu huhtik. 2019

arvostelut:
2,0

Plussat: Nothing

Miinukset: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.

Arvosteltu helmik. 2019

arvostelut:
5,2

Plussat: The customer service at the counter and the ability to pick out my own car.

Miinukset: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.

Arvosteltu tammik. 2019

arvostelut:
9,6

Friendly staff ended up giving us a better vehicle.

Plussat: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.

Miinukset: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.

Arvosteltu tammik. 2019

arvostelut:
10,0

Kayak had wrong hours!

Plussat: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.

Miinukset: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.

Arvosteltu lokak. 2018

arvostelut:
10,0

Plussat: Quick Pickup & drop off. Excellent!!!

Arvosteltu lokak. 2018

arvostelut:
2,0

poor service

Plussat: nothing. poor attitude, poor service

Miinukset: bad attitude, bad customer service

Arvosteltu lokak. 2018

arvostelut:
4,0

Miinukset: I was charged an additional $83 in taxes/fees at pick up!

Arvosteltu syysk. 2018

arvostelut:
5,6

Plussat: Quick dropnoff

Miinukset: N/A

Arvosteltu elok. 2018

arvostelut:
9,2

Plussat: Awesome customer service and attention to customer needs

Miinukset: Mazda S3 not my type of vehicle, but what can we do.

Arvosteltu elok. 2018

arvostelut:
2,0

Please contact me for the refund

Plussat: Nothing. The experience was very time consuming and inproductive

Miinukset: Your webpage doesn’t work correctly and your refund options are very difficult to activate. After filling your online procedures to cancel the booki g just a 12 hours after the original booking following the realization that the collection point of the vehicle was not the airport terminal as needed, your webpage didn’t work and the numbers provided sent me direct to Herts who also couldn’t cancel the booking. I wish to be refunded immediately.

Arvosteltu elok. 2018

arvostelut:

10,0

Plussat: Staff was very accommodating.

Arvosteltu toukok. 2019

arvostelut:
9,2

Miinukset: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading

Arvosteltu huhtik. 2019

arvostelut:
9,6

Friendly staff ended up giving us a better vehicle.

Plussat: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.

Miinukset: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.

Arvosteltu tammik. 2019

arvostelut:
10,0

Kayak had wrong hours!

Plussat: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.

Miinukset: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.

Arvosteltu lokak. 2018

arvostelut:
10,0

Plussat: Quick Pickup & drop off. Excellent!!!

Arvosteltu lokak. 2018

arvostelut:
9,2

Plussat: Awesome customer service and attention to customer needs

Miinukset: Mazda S3 not my type of vehicle, but what can we do.

Arvosteltu elok. 2018

arvostelut:

2,0

Plussat: Nothing

Miinukset: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.

Arvosteltu helmik. 2019

arvostelut:
5,2

Plussat: The customer service at the counter and the ability to pick out my own car.

Miinukset: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.

Arvosteltu tammik. 2019

arvostelut:
2,0

poor service

Plussat: nothing. poor attitude, poor service

Miinukset: bad attitude, bad customer service

Arvosteltu lokak. 2018

arvostelut:
4,0

Miinukset: I was charged an additional $83 in taxes/fees at pick up!

Arvosteltu syysk. 2018

arvostelut:
5,6

Plussat: Quick dropnoff

Miinukset: N/A

Arvosteltu elok. 2018

arvostelut:
2,0

Please contact me for the refund

Plussat: Nothing. The experience was very time consuming and inproductive

Miinukset: Your webpage doesn’t work correctly and your refund options are very difficult to activate. After filling your online procedures to cancel the booki g just a 12 hours after the original booking following the realization that the collection point of the vehicle was not the airport terminal as needed, your webpage didn’t work and the numbers provided sent me direct to Herts who also couldn’t cancel the booking. I wish to be refunded immediately.

Arvosteltu elok. 2018

arvostelut:

Rankattu nro 6

Dollar

7,3 Hyvä (6 494 arvostelua)

1 sijainti kohteessa Burbank

╳

Dollar arvostelua

Autonvuokrauksen sijainnit

Dollar

Sijainnit kohteessa Burbank

2627 North Hollywood Way

+1 866 434 2226

Kaikki Dollar arvostelut

Dollar arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

9,2

Miinukset: No staff were available at drop off

Arvosteltu heinäk. 2019

arvostelut:
8,0

Burbank Airport is the spot for car rentals!

Plussat: Lots of options in terms of companes and vehicles, all into the night!!!

Miinukset: The actual location was not easy to get to for an uber drop off since it was not clearly described!

Arvosteltu syysk. 2018

arvostelut:
10,0

Miinukset: Drop off fee

Arvosteltu elok. 2018

arvostelut:
10,0

Good service & great car

Plussat: Brand new Toyota Sienna was a great ride and good deal.

Arvosteltu heinäk. 2018

arvostelut:
10,0

Plussat: Drop-off in the new Burbank rental facility was easy.

Arvosteltu toukok. 2018

arvostelut:
6,4

Miinukset: The pick up in Burbank was very frustrating. One agent was taking forever to help a group of women. The other agent was in training and couldn’t help. So we waited much too long to get our car.

Arvosteltu huhtik. 2018

arvostelut:
8,8

Plussat: Clean car, nice people that worked at dollar, fast drop off

Miinukset: Regardless of having a reservation, dollar did not have any cars available and we had to wait 30 minutes

Arvosteltu maalisk. 2018

arvostelut:
10,0

very efficient

Plussat: everything went quickly

Miinukset: actually, there wasn't anything to complain about.

Arvosteltu maalisk. 2018

arvostelut:
10,0

Plussat: I was running late, and was given a ride back to the terminal, so that I didn't have to make the long walk with my bags. (Very poor planning on the part of someone.)

Miinukset: I don't like that in order to get the insurance for $9.00/day I had to pay in advance.

Arvosteltu helmik. 2018

arvostelut:
9,2

Did not have the SUV we reserved, but recovered nlcely

Plussat: They provided a delux SUV from Hertz after 30 minutes of discussion trying to get me to accept a smaller SUV.

Miinukset: All ended well.

Arvosteltu tammik. 2018

arvostelut:
5,2

Did not have my selected vehicle class

Plussat: The car worked fine, and was clean. Everything turned out okay.

Miinukset: I made my reservation about a month in advance for a full size SUV. When I arrived at the Dollar desk to pick up the car, the agent behind the counter was unsure if they would have any in stock that day due to frequent/preferred Dollar customers getting priority on those. So I walked around the lot for an hour and checked out the other options while the agent tried to see if I could take an SUV. It turned out I had two options - pay more for a larger SUV class, or take a minivan for less money. I thought I needed an SUV for my trip, but after checking out the vans, I opted for one of them, and it worked fine for my purposes. However, I do think that if a customer makes a reservation far in advance for a certain type of vehicle, it's good practice for the company to honor that reservation. Lacking that, Dollar has proven unworthy of their customers' trust, and I will not rent from them again.

Arvosteltu syysk. 2017

arvostelut:
6,4

Plussat: Person who checked me in was not friendly. The person who received my car at the end was not much better. Very surly not happy to work here attitudes. Car was very clean and it was a good deal. But the general bad energy was such that I would not rent from dollar at Burbank again.

Arvosteltu elok. 2017

arvostelut:

9,2

Miinukset: No staff were available at drop off

Arvosteltu heinäk. 2019

arvostelut:
10,0

Miinukset: Drop off fee

Arvosteltu elok. 2018

arvostelut:
10,0

Good service & great car

Plussat: Brand new Toyota Sienna was a great ride and good deal.

Arvosteltu heinäk. 2018

arvostelut:
10,0

Plussat: Drop-off in the new Burbank rental facility was easy.

Arvosteltu toukok. 2018

arvostelut:
8,8

Plussat: Clean car, nice people that worked at dollar, fast drop off

Miinukset: Regardless of having a reservation, dollar did not have any cars available and we had to wait 30 minutes

Arvosteltu maalisk. 2018

arvostelut:
10,0

very efficient

Plussat: everything went quickly

Miinukset: actually, there wasn't anything to complain about.

Arvosteltu maalisk. 2018

arvostelut:
10,0

Plussat: I was running late, and was given a ride back to the terminal, so that I didn't have to make the long walk with my bags. (Very poor planning on the part of someone.)

Miinukset: I don't like that in order to get the insurance for $9.00/day I had to pay in advance.

Arvosteltu helmik. 2018

arvostelut:
9,2

Did not have the SUV we reserved, but recovered nlcely

Plussat: They provided a delux SUV from Hertz after 30 minutes of discussion trying to get me to accept a smaller SUV.

Miinukset: All ended well.

Arvosteltu tammik. 2018

arvostelut:

8,0

Burbank Airport is the spot for car rentals!

Plussat: Lots of options in terms of companes and vehicles, all into the night!!!

Miinukset: The actual location was not easy to get to for an uber drop off since it was not clearly described!

Arvosteltu syysk. 2018

arvostelut:

6,4

Miinukset: The pick up in Burbank was very frustrating. One agent was taking forever to help a group of women. The other agent was in training and couldn’t help. So we waited much too long to get our car.

Arvosteltu huhtik. 2018

arvostelut:
5,2

Did not have my selected vehicle class

Plussat: The car worked fine, and was clean. Everything turned out okay.

Miinukset: I made my reservation about a month in advance for a full size SUV. When I arrived at the Dollar desk to pick up the car, the agent behind the counter was unsure if they would have any in stock that day due to frequent/preferred Dollar customers getting priority on those. So I walked around the lot for an hour and checked out the other options while the agent tried to see if I could take an SUV. It turned out I had two options - pay more for a larger SUV class, or take a minivan for less money. I thought I needed an SUV for my trip, but after checking out the vans, I opted for one of them, and it worked fine for my purposes. However, I do think that if a customer makes a reservation far in advance for a certain type of vehicle, it's good practice for the company to honor that reservation. Lacking that, Dollar has proven unworthy of their customers' trust, and I will not rent from them again.

Arvosteltu syysk. 2017

arvostelut:
6,4

Plussat: Person who checked me in was not friendly. The person who received my car at the end was not much better. Very surly not happy to work here attitudes. Car was very clean and it was a good deal. But the general bad energy was such that I would not rent from dollar at Burbank again.

Arvosteltu elok. 2017

arvostelut:

Rankattu nro 7

Thrifty

7,1 Hyvä (2 782 arvostelua)

1 sijainti kohteessa Burbank

╳

Thrifty arvostelua

Autonvuokrauksen sijainnit

Thrifty

Sijainnit kohteessa Burbank

2627 North Hollywood Way

+1 877 283 0898

Kaikki Thrifty arvostelut

Thrifty arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: Sales associate very knowledgable and very helpful

Arvosteltu marrask. 2018

arvostelut:
8,8

Plussat: Very easy quick pickup with very minimal discussion of insurance and not much paperwork.

Miinukset: Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.

Arvosteltu lokak. 2017

arvostelut:
2,0

Miinukset: Horrible everything. Never rent from Thrifty again.

Arvosteltu lokak. 2017

arvostelut:
2,0

Miinukset: My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport

Arvosteltu elok. 2017

arvostelut:
2,0

Poor Service

Miinukset: We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!

Arvosteltu elok. 2017

arvostelut:
9,2

Plussat: EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.

Miinukset: Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.

Arvosteltu heinäk. 2017

arvostelut:
4,0

Roadside Service Never Responded

Miinukset: We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.

Arvosteltu kesäk. 2017

arvostelut:
2,0

Miinukset: My car was not ready when I got there

Arvosteltu toukok. 2017

arvostelut:
3,2

The car had problems - and it was MY responsibility???

Plussat: not much.

Miinukset: The car has problems, and they wanted ME to pay for towing it! (Car wouldn't shift out of 2nd gear). Obviously a faulty car, yet because I didn't buy their insurance, I was supposed to pay for having it towed to their location? Which by the way, NONE of their local locations would help. I had to take it back to the airport, drove it in second gear the whole way.

Arvosteltu huhtik. 2017

arvostelut:
10,0

Plussat: The car was amazing! Amazing price! Will rent from you from here on out.

Arvosteltu huhtik. 2017

arvostelut:
8,0

Reliable but not fancy

Plussat: Taking the car out and returning it went smoothly.

Miinukset: I would recommend renting from Thrifty.

Arvosteltu maalisk. 2017

arvostelut:
8,8

Miinukset: I didn't like that there was no one at the drop off and I had to catch a flight. I don't like feeling that someone could somehow take the car and I was responsible

Arvosteltu helmik. 2017

arvostelut:

10,0

Plussat: Sales associate very knowledgable and very helpful

Arvosteltu marrask. 2018

arvostelut:
8,8

Plussat: Very easy quick pickup with very minimal discussion of insurance and not much paperwork.

Miinukset: Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.

Arvosteltu lokak. 2017

arvostelut:
9,2

Plussat: EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.

Miinukset: Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.

Arvosteltu heinäk. 2017

arvostelut:
10,0

Plussat: The car was amazing! Amazing price! Will rent from you from here on out.

Arvosteltu huhtik. 2017

arvostelut:
8,8

Miinukset: I didn't like that there was no one at the drop off and I had to catch a flight. I don't like feeling that someone could somehow take the car and I was responsible

Arvosteltu helmik. 2017

arvostelut:

8,0

Reliable but not fancy

Plussat: Taking the car out and returning it went smoothly.

Miinukset: I would recommend renting from Thrifty.

Arvosteltu maalisk. 2017

arvostelut:

2,0

Miinukset: Horrible everything. Never rent from Thrifty again.

Arvosteltu lokak. 2017

arvostelut:
2,0

Miinukset: My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport

Arvosteltu elok. 2017

arvostelut:
2,0

Poor Service

Miinukset: We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!

Arvosteltu elok. 2017

arvostelut:
4,0

Roadside Service Never Responded

Miinukset: We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.

Arvosteltu kesäk. 2017

arvostelut:
2,0

Miinukset: My car was not ready when I got there

Arvosteltu toukok. 2017

arvostelut:
3,2

The car had problems - and it was MY responsibility???

Plussat: not much.

Miinukset: The car has problems, and they wanted ME to pay for towing it! (Car wouldn't shift out of 2nd gear). Obviously a faulty car, yet because I didn't buy their insurance, I was supposed to pay for having it towed to their location? Which by the way, NONE of their local locations would help. I had to take it back to the airport, drove it in second gear the whole way.

Arvosteltu huhtik. 2017

arvostelut:

Rankattu nro 8

Fox

6,1 Hyvä (1 564 arvostelua)

1 sijainti kohteessa Burbank

╳

Fox arvostelua

Autonvuokrauksen sijainnit

Fox

Sijainnit kohteessa Burbank

2501 N. Hollywood Way

+1 818 573 5533

Kaikki Fox arvostelut

Fox arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,4

Plussat: Staff was friendly in spite of the mistake.

Miinukset: I don’t like fox’s policy of making clients sign the damage waiver up front prior to inspecting the car and then having to come back if any addition damage is noted. The wrong car was given to me. I had to turn around at the secure exit to have them correct the issue. The car I was given had terrible brakes and sounded as if something significant was rubbing whenever turning. It took two minutes for somebody to come out to the car on return.

Arvosteltu lokak. 2019

arvostelut:
4,0

Plussat: Staff was very pushy and did not clearly explain the pre gas charge. Also, it is difficult to get through customer service. Twice. I had to wait for an hour!

Arvosteltu lokak. 2019

arvostelut:
9,6

Plussat: Easy and inexpensive for a yuck trip! Lovely staff. :)

Miinukset: Cleaner car

Arvosteltu lokak. 2019

arvostelut:
2,0

Plussat: Never got the rental I want a refund

Miinukset: Never got the rental I want a refund

Arvosteltu syysk. 2019

arvostelut:
6,0

Plussat: Like the price of the of the rental car

Miinukset: I would have like to have been informed prior to renting the car that if my license expires within the time of the rental agreement I would not be able to rent the car. I wasted my time driving to Burbank and having to turn around

Arvosteltu syysk. 2019

arvostelut:
4,8

Plussat: Good car, clean. Staff was friendly

Miinukset: Took 1 hour to complete the rental process. They only had 1 card reader in between 2 windows that customers had to wait for the transaction to be completed by the other customer. They had problems with the reader and had to reboot the system and start over twice for each customer.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Amazing and helpful staff. Perfect people for the job!! Good prices, good car, good decision!

Miinukset: Only complaint - customer service robot on phone. Tried calling multiple times and never connected. Was asked to hold or request call back due to 10 people ahead in line. When called back over an hour later, ask to hold as there were still 5 people ahead of me. Figured it out on my own. All good

Arvosteltu syysk. 2019

arvostelut:
2,0

Miinukset: Everything, I’m telling you I punched in Los Angeles airport, and it tricked me and was actually at Burbank, not anywhere close to lax, so we didn’t even use it!! I tried calling and was one hold for 20 minutes upon arrival, finally was asked to leave a call back number, they called back and disconn

Arvosteltu syysk. 2019

arvostelut:
6,0

Miinukset: The car’s air conditioner did not work. The weather temperature was 93 degrees that day so it messed up our days plans. Luckily we were flying out later that day.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Y

Miinukset: Walk from terminal was too far

Arvosteltu syysk. 2019

arvostelut:
4,4

Miinukset: Took me 1.5 hour to get my car. Not worth the extra savings.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: The staff was very friendly and helpful, thee pick up and drop off was quick and easy

Arvosteltu syysk. 2019

arvostelut:

9,6

Plussat: Easy and inexpensive for a yuck trip! Lovely staff. :)

Miinukset: Cleaner car

Arvosteltu lokak. 2019

arvostelut:
10,0

Plussat: Amazing and helpful staff. Perfect people for the job!! Good prices, good car, good decision!

Miinukset: Only complaint - customer service robot on phone. Tried calling multiple times and never connected. Was asked to hold or request call back due to 10 people ahead in line. When called back over an hour later, ask to hold as there were still 5 people ahead of me. Figured it out on my own. All good

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: Y

Miinukset: Walk from terminal was too far

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: The staff was very friendly and helpful, thee pick up and drop off was quick and easy

Arvosteltu syysk. 2019

arvostelut:

2,4

Plussat: Staff was friendly in spite of the mistake.

Miinukset: I don’t like fox’s policy of making clients sign the damage waiver up front prior to inspecting the car and then having to come back if any addition damage is noted. The wrong car was given to me. I had to turn around at the secure exit to have them correct the issue. The car I was given had terrible brakes and sounded as if something significant was rubbing whenever turning. It took two minutes for somebody to come out to the car on return.

Arvosteltu lokak. 2019

arvostelut:
4,0

Plussat: Staff was very pushy and did not clearly explain the pre gas charge. Also, it is difficult to get through customer service. Twice. I had to wait for an hour!

Arvosteltu lokak. 2019

arvostelut:
2,0

Plussat: Never got the rental I want a refund

Miinukset: Never got the rental I want a refund

Arvosteltu syysk. 2019

arvostelut:
6,0

Plussat: Like the price of the of the rental car

Miinukset: I would have like to have been informed prior to renting the car that if my license expires within the time of the rental agreement I would not be able to rent the car. I wasted my time driving to Burbank and having to turn around

Arvosteltu syysk. 2019

arvostelut:
4,8

Plussat: Good car, clean. Staff was friendly

Miinukset: Took 1 hour to complete the rental process. They only had 1 card reader in between 2 windows that customers had to wait for the transaction to be completed by the other customer. They had problems with the reader and had to reboot the system and start over twice for each customer.

Arvosteltu syysk. 2019

arvostelut:
2,0

Miinukset: Everything, I’m telling you I punched in Los Angeles airport, and it tricked me and was actually at Burbank, not anywhere close to lax, so we didn’t even use it!! I tried calling and was one hold for 20 minutes upon arrival, finally was asked to leave a call back number, they called back and disconn

Arvosteltu syysk. 2019

arvostelut:
6,0

Miinukset: The car’s air conditioner did not work. The weather temperature was 93 degrees that day so it messed up our days plans. Luckily we were flying out later that day.

Arvosteltu syysk. 2019

arvostelut:
4,4

Miinukset: Took me 1.5 hour to get my car. Not worth the extra savings.

Arvosteltu syysk. 2019

arvostelut:

Rankattu nro 9

National

8,0 Erinomainen (879 arvostelua)

1 sijainti kohteessa Burbank

╳

National arvostelua

Autonvuokrauksen sijainnit

National

Sijainnit kohteessa Burbank

2501 N Hollywood Way Suite 2

+1 747 200 6153

Kaikki National arvostelut

National arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Ease of Process

Plussat: Simplicity,....booked online....car was correct...and drop-off quick and convenient...plenty of time and space to unload and unwind.

Miinukset: Rented a convertible and weather only semi-cooperated...

Arvosteltu huhtik. 2016

arvostelut:

10,0

Ease of Process

Plussat: Simplicity,....booked online....car was correct...and drop-off quick and convenient...plenty of time and space to unload and unwind.

Miinukset: Rented a convertible and weather only semi-cooperated...

Arvosteltu huhtik. 2016

arvostelut:

Rankattu nro 10

Payless

7,3 Hyvä (89 arvostelua)

1 sijainti kohteessa Burbank

╳

Payless arvostelua

Autonvuokrauksen sijainnit

Payless

Sijainnit kohteessa Burbank

2501 North Hollywood Way

+1 818 841 0447

Kaikki Payless arvostelut

Payless arvostelut: Burbank

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

5,6

Miinukset: Car smelled of cigarette smoke. It could have been better if it didn't smell like that.

Arvosteltu syysk. 2019

arvostelut:
4,8

Miinukset: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out

Arvosteltu toukok. 2019

arvostelut:
4,8

Miinukset: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience

Arvosteltu toukok. 2019

arvostelut:
8,0

Plussat: Car was nice

Arvosteltu huhtik. 2019

arvostelut:
4,0

Miinukset: I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.

Arvosteltu maalisk. 2019

arvostelut:
9,6

Plussat: Very easy and well-organized, no waiting at either end.

Miinukset: Lower prices are always better!

Arvosteltu tammik. 2019

arvostelut:
2,0

Fuuuu

Miinukset: Old and dirty cars , price afer drop change up

Arvosteltu lokak. 2018

arvostelut:
7,6

Plussat: Very helpful customer service

Miinukset: Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.

Arvosteltu huhtik. 2018

arvostelut:
10,0

great experience!

Plussat: rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over here

Arvosteltu maalisk. 2018

arvostelut:
8,8

Help!

Miinukset: The counter to pick up car is fine and the personnel are courteous and friendly. The problem is the location. Do something to minimize the walk, especially for people with walking difficulties.

Arvosteltu helmik. 2018

arvostelut:
2,0

Just look for another place to rent

Plussat: I truly can't say anything positive about them.

Miinukset: I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.

Arvosteltu helmik. 2018

arvostelut:
10,0

Good

Plussat: All went well smoth nice customer service

Arvosteltu helmik. 2018

arvostelut:

9,6

Plussat: Very easy and well-organized, no waiting at either end.

Miinukset: Lower prices are always better!

Arvosteltu tammik. 2019

arvostelut:
10,0

great experience!

Plussat: rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over here

Arvosteltu maalisk. 2018

arvostelut:
8,8

Help!

Miinukset: The counter to pick up car is fine and the personnel are courteous and friendly. The problem is the location. Do something to minimize the walk, especially for people with walking difficulties.

Arvosteltu helmik. 2018

arvostelut:
10,0

Good

Plussat: All went well smoth nice customer service

Arvosteltu helmik. 2018

arvostelut:

8,0

Plussat: Car was nice

Arvosteltu huhtik. 2019

arvostelut:
7,6

Plussat: Very helpful customer service

Miinukset: Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.

Arvosteltu huhtik. 2018

arvostelut:

5,6

Miinukset: Car smelled of cigarette smoke. It could have been better if it didn't smell like that.

Arvosteltu syysk. 2019

arvostelut:
4,8

Miinukset: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out

Arvosteltu toukok. 2019

arvostelut:
4,8

Miinukset: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience

Arvosteltu toukok. 2019

arvostelut:
4,0

Miinukset: I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.

Arvosteltu maalisk. 2019

arvostelut:
2,0

Fuuuu

Miinukset: Old and dirty cars , price afer drop change up

Arvosteltu lokak. 2018

arvostelut:
2,0

Just look for another place to rent

Plussat: I truly can't say anything positive about them.

Miinukset: I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.

Arvosteltu helmik. 2018

arvostelut:

Midway

2 sijaintia kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Midway

Sijainnit kohteessa Burbank

2503 N Hollywood Way, Suite 2213 Burbank

+1 818 641 5250

2612 N. Hollywood Way Burbank

+1 818 641 5250

Sunnycars

2 sijaintia kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Sunnycars

Sijainnit kohteessa Burbank

2501 N Hollywood Wy

Hollywood Way 2627

Ace

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Ace

Sijainnit kohteessa Burbank

2627 North Hollywood Way

+1 877 826 4680

Airport Van

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Airport Van

Sijainnit kohteessa Burbank

2627 N Hollywood Way

Easirent

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Easirent

Sijainnit kohteessa Burbank

Burbank Bob Hope Airport

Economy Rent a Car

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Economy Rent a Car

Sijainnit kohteessa Burbank

4207 W. Magnolia Drive

+1 866 932 0060

Priceless

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Priceless

Sijainnit kohteessa Burbank

10860 Burbank Blvd.

+1 818 623 4400

Rent-4-Less

1 sijainti kohteessa Burbank

╳

Autonvuokrauksen sijainnit

Rent-4-Less

Sijainnit kohteessa Burbank

4320 W Vanowen St

(818) 847-1062

Zeeba Rent-A-Van

1 sijainti kohteessa Burbank