Hampton Inn & Suites San Francisco-Burlingame-Airport South

Rooms were clean

I didn't like the fact that we were dropped off at the wrong location. After being tired from a long flight and the fact that we were on a time frame pissed me off even More. No where at the airport does it say to take the white or black shuttle. Just the hotel name. We even asked someone that worked at the airport and they guided us in the wrong direction. Wasn't the best way to start off our vacation.... The person at the front desk said the only way we could get to the correct Hapton inn was to wait 40 min for the next shuttle to take us back to the airport and get the "white" shuttle. How was I supposed to know what color shuttle to take? No where on any signs nor paper work did it say black or white shuttle. I was not. Going to waist my vacation going bAck and fourth to the Airport. I called the correct city old where the correct HAmpton's inn was And the lady could do nothing for me. And would not accommodate a taxi for the inconvenience we had to go through. I asked to speak to the manager in duty. Guess what? No manager or supervisor on duty either... What kind if business has no one supervising its employees? My husband was so frustrAted and just wanted to get to the right location, we ended up calling a cap and and to pay for a mistake that wasn't ours. Our cab driver even mentioned that we were the second family that day that he had to pick up and drop off at the right location. He said it happens all the time. With a all if the being said. My first time ever of going to San Francisco will probably be my last because that righ there ruined our vacation. Christina

Close to the Airport, and had shuttle service

proximity to airport

what I did not like was about the room itself: there was a an open vent high up in the outsice wall that resulted in a great deal of noise due to the windy outdoor condition. Also, our room was adjacent to the elevator and in the morning a great deal of noise could be heard each time it was operated, which was quite frequent.

I had problems with my Mastercard, which was rejected. Stuff was very empathetic and helped to solve the problem, and later on invited me for a free beer! I appreciate this nice gesture very much!

clean & comfortable

location & no sauna, no swimming pool etc