Bursa hotellia

Plussat: The location is very good. The view from our rom was amazing. Some of the staff were very friendly

Miinukset: The breakfast should of been a variety. And in one of the days it took us an hour to get an omelette. The service was too slow.It was a set menu (not sure why though hotels in this day an age have a variety) everyday which got a little boring and you cant want the same foods day in day out and most of the foods in the menu were going to waste . A set menu isn't to everyone's choice..we went up the road to a cafe as we didnt enjoy the hotels breakfast . also the air con wasnt working as other customers wanted heat and all air cons are connected so we couldnt have ac on and the room got very warm. In this day an age it should be individually set air cons for each room.

Plussat: Staff very friendly, polite, helpful and professional. Cleanliness and the charm of the hotel

Miinukset: Driving to hotel involves tight streets and turns; parking is handled by hotel in a crowded overlook limited space.

Plussat: Everything

Miinukset: Nothing

Plussat: The room is cozy and elegant.There is very beautiful yard you can enjoy your food and tea there.

Plussat: It was a very nice and cozy hotel. A wonderful breakfast in the courtyard is unforgettable. Also, the owner was a very nice person and helped me a lot. I will definitely stay at this hotel again when I come to Bursa.

Miinukset: Nothing

Plussat: Perfect, quiet location with great city view. Wonderful, restaurant, and the most helpful staff. Beautiful older home converted to hotel. A treat for those who appreciate these to modern, characterless hotels.

Miinukset: Nothing

Plussat: Beautiful location, toiletries, restaurant and service. They communicated with us very well in English and were very kind and friendly. The room was very vintage and felt like we were surrounded by so much wonderful history.

Miinukset: The shower was a bit dark and small.

Plussat: Beautiful hotel in a historic Ottoman house, great location for walking to the Ulu Camii and the city center, and up to the fortress, the tombs of Osman and Orhan, and the Muradiye. Hotel staff so friendly and helpful, especially manager Attilla and breakfast waiter Mesut. Breakfast is sumptuous! Restaurant on site, fine food. Highly recommend Kitap Evi for a romantic stay in Bursa!

Plussat: Great location, hospitality, and Nice decoration

Miinukset: None

Miinukset: No facility

Plussat: Great Hotel, with very friendly personal, always willing to help or to order for you what you nee. The breakfast is extended and lots of choice. The rooftop restaurant is from a very good quality. Close to shopping mall and nice restaurants.

Plussat: the best hotel

Plussat: Nice business hotel with spacious rooms and good location.. Good choice who needs a big space during the stay.. Bathroom was also very comfortable with seperate dush and spabath..

Plussat: Location, facilities, services and staff all were great. The hotel is well maintained and clean.

Plussat: Great breakfast and friendly staff! There is a dedicated SPA center with great options for everyone. There are a couple of Shopping Malls around the hotel and loads of dining options near by. This area is not very crowded as compered to the downtown area near the Grand Mosque.

Miinukset: Rooms need to be renovated. Furniture in particular was damaged in many areas.

Plussat: Friendly staff specially Ms. Havva Durur as she was extremely friendly and helpful Location is perfect as it was near every attraction point, many cafes in front of the building and opposite to the biggest mall in bursa

Miinukset: It was very hot room

Plussat: The hotel was beautiful. We got a huge room and facilities were beyond expectation. Food was amazing as well. Location was perfect. Check in and check out was a breeze.

Miinukset: There was nothing to dislike about the hotel.

Plussat: Mr.mustfa he works hard in breakfast hall

Miinukset: Staff of reciption

Miinukset: I didn’t like their breakfast at all and their many was expansive and food was bad. I ordered burger and it was the worst burger I ever had and it cost $50 TL. It was worse than the worst burger in the cheapest place i ever been to which cost 5 TL.

Plussat: The Worth customer service I Eva see in my life

Plussat: Nice hotel with nice staff

Miinukset: Nothing

Plussat: every thing

Miinukset: none

Plussat: Quality of rooms and service is amazing. Rooms size are very large and convenient.

Miinukset: When I checked in to the suite, the AC was off and it seems that it was off for long time so the suite was very warm. It took more than 5 hrs until the temperature got cooler. Make sure to ask the hotel to turn on AC prior to your arrival.

Plussat: the excellent way of handling any challenges is outstanding which i saw it myself with one of senior staff

Miinukset: the policy of the hotel regarding Marriott bonvoy is not clear to some of the staff

Plussat: Location, price

Miinukset: Housekeeping not perfect

Miinukset: the room was not clean up

Plussat: Rooms are quite large and staff are very friendly

Miinukset: Some of the products in breakfast not fresh, especially pastries The room was booked for double but bath amenities were for one.

Plussat: The hotel very old ( bad smell, old carpets,lights ,electric devices and curtains) , just staffs in restaurant were nice and professional, the bar near the front desk and main door and no privacy , expensive

Plussat: It was very good

Miinukset: Location and the price

Plussat: Breakfast was good. Location was excellent.

Miinukset: Breakfast. They clear very quickly as you eating.

Plussat: Liked location, value for money, facility clean, very nice staff,, special thanks to Deniez she was a great help.

Miinukset: There is no separate section for ladies in the Spa except for massag

Plussat: The location ,the staff and the size of the room also the spa

Miinukset: The AC

Plussat: This hotel is amazing. The people are helpful and friendly, and they all speak some english, so it is easy to communicate. From the reception, to the concierge service to the breakfast, everything was superb. We needed to get into central town, and a taxi was called for us and our destination explained. This made it easy for us to get around. The staff are so friendly and helpful.Thank you Melike, Abdullah, Yelis and the breakfast crew Kursat and team. You really went the extra mile. Tessekur ederim!

Plussat: The hotel is very good and the price is right for the rest of the hotel

Miinukset: Rooms need a very necessary soundproofing. Bad sound insulation

Plussat: New place extremely friendly staff

Miinukset: Nothing

Plussat: nothing in this hotel

Miinukset: housekeeper is really very bad bed and bathroom not clean well not book this hotel again

Plussat: the location was excellent, you can see Bursa from elevated location, and in front of you is a big park .

Miinukset: the place is like for adults only, using the pool was little unnecessary rules, they insist for my girls to wear a swim suit to use the swimming pool, and we are muslims.

Plussat: Nice, clean hotel with very friendly helpful reception Valet parking available

Miinukset: Luggage inspection in the hotel entrance not nice Hotel policy not allowed you to take any food to the hotel because of healthy purpose is not accepted and I can see it is a business issues from the hotel. Location not good, nothing close and no parks can be found in the center if you drive.

Plussat: Cleanliness, detox water on reception waiting area

Miinukset: Staff behaviour was awful i just need to warm my coffee but unfortunately they cant understand and cant able to warm my coffee ... i called helpline that my AC not working no one bother to come my room to check my AC .. staff behaviour very pooor .. never stay in hotel again .. stay in hilton or sheraton or next to this hotel BB hotel ....

Plussat: Great staff

Miinukset: Spa center not working

Plussat: Good Location, friendly and helpful staff, good wi fi, comfortable bed, good room size, clean hotel.

Plussat: Every thing in this hotel was perfect. The staff are friendly and always smiling. Good location nearby a big garden and mall. Room size is good and i like the garden view. Well recommended hotel.

Plussat: very nice property - seems that the had renovation recently - basic rooms are very spacious and 'fresh' with nice amenities. Valet parking for free

Miinukset: nothing

Miinukset: Everything is too old, it needs repair

Plussat: The staf service is very bad

Miinukset: Nothing

Plussat: Only location.

Miinukset: Nothing.

Plussat: Sänky oli hyvä, aamianen oli erittäin monipuolinen ja runsas, palvelu ripeää ja ystävällistä. Sijainti hyvä, parkkipalvelu loistava, kun autolla liikuimme.

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Beautiful hotel with a nice thermal spa. Comfortable room with a large double bed.

Miinukset: The location of the hotel is not in downtown.

Plussat: SPA equipments Lovely staff

Miinukset: Noise (ask for room that are not in the front of the road) Swiming pool are not allowed for children less than 3 years old ( not communicated when the stay was booked)

Plussat: Great service, good breakfast, lovely ambience

Plussat: Big room, rain shower, comfy bed, german and NBA Tv. Big terrace.

Miinukset: Quite old furniture, could be renewed. One Chair was kind of broken.

Plussat: The staff was excellent

Miinukset: The room carpet was dirty

Plussat: The balcony is good for fresh air

Miinukset: The parking lot access is very narrow and a bit invisible

Plussat: close to the mall

Miinukset: they took from me 500 t lira ,this is not accepted from them and from the booking , how u give certain price and when i go to the hotel they took from me another price??thats mean booking site was not the cheapest

Miinukset: After i checked out, i told the reception to put my medicine which is insulin in the fridge, however they put it on the freezer. The medicine has been expired. And the staff aren’t talking in a good manner. Bad experience with the staff!

Plussat: The location and service

Miinukset: The lobby

Plussat: Quite and good for family

Miinukset: Carbit was wet and bad smell

Plussat: Friendly staff, pool in Sheraton could be used, great view

Miinukset: Rooms look a bit worn-down. Prices were significantly higher than before.

Plussat: The hotel location was great and I liked it , close to Marka mall Uludağ mountain and not really busy area so you can drive comfortably. The staff were professional and helpful, they always smiling and very pleasant to assist me.. I would like to thank Ozgur at reception for quick check in , check out. I have arrived earlier than check in time and the room was ready for me which I really appreciated after a long flight.

Miinukset: Nothing, everything was good.

Plussat: I would specially thank Mahmoud Al-sun who was a really gentleman , easygoing and generous

Plussat: Big and nice room

Plussat: The location is great. The staff is friendly.

Miinukset: The breakfast buffet is below average.

Plussat: The staff is helpfull and cooprative

Miinukset: The roims need litle attension and updates. The connected rooms need to have one room with twin beds

Plussat: Great location, clean and big rooms, they have vale parking if I came back to bursa I will book again the same hotel

Plussat: The family room was large enough, kids play area, free minibar

Miinukset: No wifi signal in the room

Plussat: Location

Miinukset: Nothing

Miinukset: The staff was welcoming, all smiles, very keen to answer any question.

Plussat: Quite clean

Miinukset: The curtain not block the sun very well

Plussat: New design, great breakfast at the adjacent Hilton Hotel.

Miinukset: The location is not in the center of town.

Plussat: Everythings were perfect specially the hotel staff

Miinukset: Location is little away from Central

Plussat: Clean & comfortable

Miinukset: You should park car by yourself, breakfast was poor

Miinukset: Very bad house keeping

Plussat: when we go there its off season mostly hotels close there only Karrina hotel open and they have shortage of staff but any how they maintain the services rooms are nice view with comfortable beds

Miinukset: off season so very quite hotel on that time and very limited food options

Plussat: Wonderful location: the view from the room is awesome. Choose a room on the highest floor with mountain view. Staff are cheerful and helpful, though their English language is not good (which is normal in Turkey).

Miinukset: Buffet: Repetitive everyday and sometimes repetitive between lunch and dinner. Gym: Totally useless. ALL equipment are either not working or in very bad condition.

Plussat: Overhaul it more than good for the value I pay on summer

Miinukset: If you will stay on summer check the weather for your booking hhhhh they don’t have A/C

Plussat: Everything was beautiful , location near to telefrik , staff, service , restaurant and room was clean. Recommended

Miinukset: Nothing

Plussat: Location

Miinukset: Every things perfect

Plussat: Very friendly stuff, very nice rooms with a beautiful view. I recommend the executive rooms incl. Lounge. Good located if you are travelling by car and if you use the highways. The gym is fine as well.

Plussat: Lobby

Miinukset: Everything is very bad really, service is miserable, staff is unfriendly and non professional people,

Plussat: The hotel was excellent, the staff were friendly and location is greart and near the outlet

Miinukset: Nothing

Plussat: Surrounded by all sort of shops and restaurants. Great swimming pool. I liked the pianist and the atmosphere of the hotel lobby.

Miinukset: The breakfast buffet is repetitive. Literally the same breakfast for 13 days. The room house keeping is OK but not perfect.

Plussat: Excellent hotel

Miinukset: Nothing

Plussat: No record

Miinukset: The cleaning is super bad the bed is small for couple and its say it is king bed the bathroom is so small the pictures show you that the space is big but in reality its small

Plussat: It is was great experience the staff was amazing

Plussat: Location was good

Miinukset: The cleanliness is not up to standard

Plussat: All

Miinukset: Nothing

Plussat: The people in the lobby are so helpful but the house keepers are not that much.

Miinukset: House keepers and breakfast could be better.

Plussat: Location is good for everything

Miinukset: We were requested extra bed for my young children they were asking for extra money which is free in another hotels

Plussat: The staff are friendly,

Miinukset: The room is too small, and the furniture is old

Plussat: Everting

Miinukset: The staff were very poor

Miinukset: The rooms are so small

Plussat: Overall staff were so respectful,

Miinukset: Staff at breakfast time would stay right beside you that would made you uncomfortable to dish out your meal. Location is not what you expect

Plussat: Property is located in a calm and quiet area of Bursa. Good restaurants and mini hyper markets in walking distance. Rooms were very clean and staff were very helpful. Breakfast was very good.

Plussat: Staff are very kind and polite.

Plussat: Amazing breakfast, clean rooms very home style

Plussat: Location Hammam

Miinukset: Confort was just ok

Plussat: Help full and nice staff, thermal hamam was nice add.

Plussat: Good

Miinukset: Good

Plussat: It was a quiet place doesn't have a car fuss

Miinukset: The breakfast was limited No maintenance in the bathroom faucet was shaking There was no soundproofing and we could hear the sound of another room

Plussat: Room is perfect and hotel decorations

Miinukset: Location, breakfast and that the safe in my room was locked

Miinukset: breakfast was simple and the room size very small

Plussat: Very nice staff

Miinukset: They downgrade my room without tilling me

Plussat: it was very nice

Miinukset: all was well

Plussat: Everything is fantastic, thanks to all

Miinukset: Room, Breakfast

Plussat: reflexology

Miinukset: turquish bath

Plussat: Food is okay.

Miinukset: No comment

Plussat: Staff was very friendly and helpful

Miinukset: The building is under construction, upper roof so I found it so noisy and discomfortable. I could be better off when it’s finish

Plussat: The staff are respectful and polite and very helpful.

Miinukset: The parking area .

Plussat: Everything was Ok

Plussat: Breakfast and location

Miinukset: Carpark is terrible

Plussat: Green Prusa is located at the main street near a mall, an old renovated building, Mr. Mustafa at the front desk was so polite and helpful, breakfast was good,

Miinukset: Nothing serious