Plussat: "Sits are very comfortable and the food is amazing."
Miinukset: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Miinukset: "My bag was lost"
Plussat: "On time, friendly, good food"
Plussat: "Crew and flight itself was great."
Miinukset: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Plussat: "Professional nice food"
Plussat: "Entertainment options good"
Plussat: "Food and service is excellent. Istanbul lounge is great."
Miinukset: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Plussat: "Largely pain free experience"
Plussat: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Miinukset: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Plussat: "Comfortable seats, good food"
Plussat: "Inflight service was good."
Miinukset: "Seat was a little uncomfy"
Plussat: "Plane clean, newish. Went up, took us there, landed."
Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Miinukset: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Plussat: "Nothing Really Nothing"
Miinukset: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Plussat: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Plussat: "Comfortable, on time and as always good service from Turkish Airlines"
Miinukset: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Miinukset: "The worst airline I have ever flown with, worst disruption management"
Plussat: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Miinukset: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Plussat: "Well looked after from start to finish!"
Miinukset: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Plussat: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Miinukset: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Miinukset: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Miinukset: "Would highly recommend"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Facilities are really nice"
Miinukset: "I only got one boarding pass at the check in."
Plussat: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Miinukset: "The leg room was a bit limited on long flight."
Plussat: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Miinukset: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Plussat: "Large screens, reusable dishes + silverware"
Miinukset: "Plane was old, felt more squished and the seats did not decline. Also very note."
Plussat: "Food was great."
Miinukset: "Long waits, poor communication, either too warm or too cold"
Plussat: "I am a disabled passenger. Turkish look after me well."
Miinukset: "No complaints. Good service"
Plussat: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Miinukset: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Plussat: "I liked the overall plane journey."
Miinukset: "Flight was delayed which caused us to miss our connection flight."
Plussat: "Everything was well taken care of."
Miinukset: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Plussat: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Miinukset: "Eight hours waiting for a connecting flight at Istanbul airport."
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Miinukset: "Not enough movie varities."
Miinukset: "They didn't have my special meal"
Plussat: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Miinukset: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Miinukset: "Ordered veggie meal didn't turn up!"
Plussat: "Crew and efficiency"
Miinukset: "Too hot in the plain"
Plussat: "Food okay"
Miinukset: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Plussat: "Friendly crew"
Miinukset: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Plussat: "Extras provided - eye mark, socks etc"
Miinukset: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Plussat: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Miinukset: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Miinukset: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Plussat: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Only reason I did bad on food and entertainment was because flight was a short flight.
I paid for my luggage online prior to my vacation, and per usual, there was a communication breakdown between my booking service and Lufthansa, so I had to pay for checked luggage for my partner and myself at the check-in counter. I was also unaware, based on the pre-check-in emails they sent me, that ALL customers needed to receive a covid test before boarding (this was not the case when traveling with them a week prior, and there was no email communication advising me of the change). My partner and I were left frantically racing to the Athens airport covid testing facility in hopes we could get one done in time for our flight. I presume this was solely for Lufthansa, as no one at customs in the US asked for a single one of my covid documents. Also, they were not requiring "medical quality masks" on our trip TO Greece, but on the way back Lufthansa was threatening to turn customers away who had insufficient masks. Very strange to have so many changes in a week with no updates to customers who are traveling abroad and at the mercy of any new restrictions that develop while traveling. I hold Lufthansa responsible for this because they have been the common denominator for any issues I've ever run into with an airline abroad.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Food is dreadful Service is top notch
Miinukset: "Flight was cancelled and never got money back"
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Food is a joke"
Plussat: "Boarding was fast and practical"
Miinukset: "Food and beverage"
Plussat: "Everything is fine."
Plussat: "Very helpful and accommodating"
Miinukset: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Super professional, comfortable and on-time service with both Swiss and Lufthansa."
Miinukset: "Clear up-front notification about extra charge for first checked bag on both ways of the trip ($60 each). I couldn't find that information at the time of the booking."
Plussat: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Miinukset: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was attentive and helpful. Entertainment choices were plentiful."
Miinukset: "There are coffins with more legroom. Boarding took an eternity."
Miinukset: "Because the one came in from London Got Delay And I miss my flight"
Miinukset: "See previous comment. Airline service needs to be vastly improved."
Miinukset: "Waited an hour after boarding in the plane."
Plussat: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Miinukset: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Plussat: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Miinukset: "There was a 3 hour delay."
Plussat: "Liked how many bathrooms were on board and amount of water served. Lots of entertainment selections!"
Miinukset: "I wish there would have been additional snacks or candy available for purchase. That being said, I was delighted with the drink service-I always had water available which was much appreciated!"
Plussat: "No delay and the landing is smooth"
Miinukset: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Plussat: "I like flying with Lufthansa. It is one of the best airlines to fly with but a bit pricey."
Miinukset: "The food was not good at all. For a flight that cost so much, the food could be better."
Miinukset: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Miinukset: "50 min delay, had to run to next flight to make it..."
Miinukset: "Air didn't work, stewardess were rude"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Boarding was fast Crew was polite"
Miinukset: "There was no entertainment on board!!!!!!"
Plussat: "great food ,service"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "We often fly on Lufthansa and highly recommend it!"
Miinukset: "No entertainment Slow boarding"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Miinukset: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Small plain and food was very bad"
Plussat: "Every trip i took was the same. Just wonderful. They even gave me a free pen to fill out my paperwork."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Great crew, food was good, smooth flight, enough leg room."
Kiire oli nousuun mut kerettiin ksikki hyvin
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Plussat: "Nice attention and good food. Plane and seats are confortable"
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was good"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Nothing special"
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "Left ontime and service was excellent."
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plussat: "Excellent very good"
Miinukset: "Everting so good ex"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "Bit cramped for space"
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "quick and relaxed"
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "Eveything is well arranged"
Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "magazines very dog eared and some badly torn"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Good cabin crew, Wi-Fi availability al through my trip.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Miinukset: "Staff Curtsy and overall gestures!!"
Miinukset: "Seat recline was broken- wouldn’t hold position."
Plussat: "The bread was fresh and food better than other times"
Miinukset: "Crew is always aggressive and unfriendly"
Plussat: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Miinukset: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Miinukset: "New variety of food"
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Miinukset: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "crew great comfortable"
Miinukset: "Everything very good"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "Baggage check in was stressful"
Plussat: "Flight was in time"
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plussat: "The transfer times were excellent"
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Miinukset: "Arrived 5 hours late"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Plussat: "Liked the transfer"
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Miinukset: "Tiny uncomfortable seats."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Plussat: "On time."
Miinukset: "Did not seat together passengers, although booked and checked in at the same time."
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "We were 2h late"
Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plussat: "The service was very professional."
Miinukset: "Everything went well."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "The airplane have great entertainment system. The cabin crew are very nice."
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Miinukset: "the food is terrible."
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."